Bought a 2009 Chevrolet Traverse with 165, 000 miles from JT Auto, Brookpark Rd., Parma They…read morebasically sell automobiles that are questionable at best. They will not allow your mechanic to check the vehicle, saying that their insurance does not allow them to do so. The check engine light came on after we drove home. Our mechanic said it should never have been sold due to a wobbly rear tire safety issue. This vehicle has a history of timing chain problems from the beginning of this model, which causes Check Engine warnings. Do not buy a vehicle from this Dealer! It is sad that there is no Lemon Law for used vehicles in Ohio. This vehicle was a Lemon starting from 2009 with Timing Chain issues through 2015. This vehicle is not worth repairing at $4000 plus????? GM should have recalled this vehicle. Check Google for pages of complaints on this Model and similar GM drive trains. Dennis C.

BUYER BEWARE: Purchased a car from JT Auto on November 30th and the engine locked up 7 days later…read more After having the car inspected by a reputable repair shop I was told the car was trash when I bought it. I called JT Auto and the salesman told me that he doesn't know anything about car mechanics that they just sale cars. DO NOT BUY A CAR FROM here.

If I could give National Car Mart the rating that they deserve would be zero. Ad a business they…read moreshould stand behind their business and products. Purchased a 2013 Ford Fusion and was advised by Adam which is a salesperson that the vehicle only needed the windshield replaced. And on March 10th, 2023 after signing the paperwork the same day car shut off four (4) times and was advised by Adam to bring the vehicle back and he would get it taken care of. Today, March 18th, 2023 a week and a day later go to pick up the vehicle after they had the vehicle for all this time and still shutting off. I do not recommend this business for a place to spend your hard earned money. This is one business that do not stand behind their products nor men of their word.

Never ever again !! Bought a van from them. 3 words: GO…read moreSOMEWHERE ELSE Was told it wasn't in any serious accidents. LIED

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!

Salesman Lance was actively working with me to sell me a V6 Camry, one I was very serious about…read morebuying that was sitting on the lot for a while. I pointed out some issues that needed fixed & he told me he'd give a call when it's finished being worked on A week passes and I give a call; I'm told it's almost done and they'll call me back in a few days when the last items are delivered/installed. Never got another call back, but instead got the text below. Found out he sold the car without bothering to give a courtesy call or text. I took a 50min drive to Twinsburg for him to tell me that he sold it before that text was sent!! Just another stereotypical slimeball dealership & salesman, avoid at all costs. Not even mentioning that he smoked in it while using it as his personal car for 2 months until it sold trash

Great experience from the start. Professional courteous and attentive. Answered all of my questions…read moreand no pressure!

Bought a 2016 subaru forester low mileage at a great price no problem with it would buy here again…read morevery helpful through the whole process

BEFORE YOU SHAKE HANDS, you may want to double and triple check with the salesman, the used car…read moremanager, and the store manager that they actually will sell you the car. We offered to purchase a car at this dealership and the offer was accepted. We shook hands with the salesman and a manager. We were paying cash so were asked to wait while the papers were drawn up for sale. An hour later (after being told repeatedly the papers were coming and would not be much longer, the used car manager came over to say that they could no longer sale us the car. They counteroffer was to have us finance the car so the could get their kick back from the bank (and we had already told them no during the negotiations). I flipped over the business card of the salesman that referenced wanting to earn business through trust? I don't think this is the way to do that. I would strongly strongly urge consumers to be cautious if you plan on shopping here. I reached out to headquarters to share my experience and have not gotten a return call. GOOD LIUCK!

Jason Tomlinson was great.I absolutely love my Ford. I would recommend him to everyone!!!!read more

Great service, thank you so much! You deserve 10 stars, not just 5. The team at Carface Auto Sales…read morewas very professional and helpful throughout the whole process.

Horrible experience after a few weeks my car was making a strange noise took it to a shop that…read moreaccepts the warranty, after calling the warranty company the parts not covered, towed it to the dealership after days of no updates or return calls, had to go up there to get answers, we were told on a Friday that they were going to order the part & try to find a mechanic to start working on it Saturday well Monday comes around same stuff no return calls have to go up there nobody is working on the car, same thing next day Tuesday no return calls have to go up there, then they say we never said we were going to order the part & fix it EXCUSE ME!!! So we had the car towed here just to sit OMG these people lied, kept my car for days with no updates, unbelievable! Terrible customer service, bunch of liars and I understand you take a chance buying a used car but they said they would fix it then after 5 days decided to say they never said that & they can give us a referral to a mechanic oh and my plates expire in a few days you guessed it they will have to issue another 30 day tag smh...whoever runs this place needs all new employees & attend a class in how to treat customers. Oh they thought resetting the car would take the problem away, nope costing me $1800 to fix. After they said their mechanic looked it over nothing wrong with the car, I didn't know making a loud whistle sound was normal

Car buying is so stressful, but it doesn't have to be. I searched a few cars online, and made an…read moreappointment. My last vehicle was purchased here 5 years ago. Anthony greeted me when I pulled up. He was super friendly and offered to assist. We narrowed my 8 choices down and began to look at features that were important to me. They have a great selection of vehicles on the lot and even have a surplus lot down the street. I test drove two vehicles. Sam was really nice and explained my finance options. He really worked with me. Rex in finance was very nice also and explained their GAP coverage to make sure I understood. All in all, even though it was a long process, I am pleased with this experience.

At this point, a 1 star is not even justifiable. My SUV has been in their shop for 4 days now for a…read morewarranty repair. By far this has been the WORST experience I have ever had dealing with repairs. So let me give you the day by day run down. Monday evening after dropping off, I called around noon, was told someone will call back; never did. Called back Monday around 4, was told again, someone will call you back; never did. Tuesday, I called first thing in the morning. Was told the parts that were being warrantied are ordered and should be fixed today, but the tech would call me first to let me know what was going on; never did. I called back around 1pm, FINALLY, talked to the tech working on my car, was told he was JUST ordering the parts, they will be in and it will be fixed Tuesday afternoon, if not Wednesday. I let it ride. WEDNESDAY. I CALLED AGAIN around noon to be told "we forgot your vehicle was here, it will be worked on immediately". I CALLED BACK AGAIN, around 3 asking to talk to a supervisor. Was told they would call me back. Guess what, THEY NEVER DID. SO NOW, THURSDAY. I called twice before 10 asking for a manager. No one could speak to me; no one will call me back. CALLED AGAIN AT NOON. Put on hold for 30 minutes, to be told the tech who was supposed to work on it called off. This has been one of the most incompetent repair shops I have ever worked with. I still really have NO IDEA what is wrong with my vehicle. There has been 0 communication, management has been dead quiet. To say I will never be coming back to this dealership is an understatement. I would say the OWNER better call me, but at this point I don't even know if the phones dial out at this point.

Stevie is an amazing salesman. He got us in a great car with a great price in no time at all. Would…read moredefinitely recommend shopping with him when looking for a new car

Great service, easy to understand explanations of what needed to be done, got in and out at a…read morereasonable speed

Few week ago.. Scheduled an appointment to change tire pressure sensor and radio. Dropped off my…read moretruck in the morning before work and was supposed to pick it up at 2pm.. got there at 2pm and my truck wasn't even in the bay being worked on.. they gave some excuse as to why, then pulled my truck in and I ended up waiting there for 4 hours literally until they closed at 6pm to receive my vehicle back. Here's the kicker.. the tire pressure sensor is still not fixed and neither is the radio. So here I am today bringing to back to get the tire sensor looked at again! Scheduled my appointment for the morning and stated I need to pick up my truck at 2pm. It is now 3pm and my truck STILL HAS NOT BEEN BrOUGHT IN AGAIN!!!!!! Avoid this place like the plague.