My first attempt at using this service. Walked 20 blocks to get the car, however, the car was not…read morethere. Called support they said they *could* transfer my payment to another vehicle, except I'd used a discount (Groupon) so, only what I actually paid would transfer and I'd have to start from scratch, standing on the corner, with a deadline. They said they found the car a few blocks away, but couldn't guarantee the key would be there. I just cancelled it and took them off my phone. Won't try it again.

I should've read the reviews first before booking one…read more Between having a car with a dead engine be available as a rental and waiting for 40 mins to talk to customer service to the $2.50 service fees that you get charged for EVERY toll you pass through... It just was a very bad experience. They charged me for gas even when I filled up the tank more than what I started with. Thankfully I was able to get refunded for that. All in all, paying $300+ for having a dusty car for 9 hours feels like highway robbery.

This was an okay experience overall. I had a reservation for a truck rental for a student film, and…read morethe checkout process itself was pretty smooth -- I was able to do most of it on my phone. There was a line when I arrived, but the employee working did a great job moving through everyone efficiently. There was some confusion with their internal hand‑off process, which was frustrating and slowed things down, but eventually I got my truck. The vehicle was clean and ran smoothly. The only downside was that the lock on the back was broken, so I had to buy my own -- hopefully that's been replaced by now. The return process, however, was super easy. I just dropped the truck off and left, and my final bill came through shortly after. Overall, a decent experience with a few bumps.

Convenient location in Manhattan right off the West Side Hwy. A friend told me I should book an…read moreadvance as there might be long lines so I downloaded the app and booked a cargo van an hour before I needed it. Pick up was simple - walked in and showed my info and the van was ready right away. Drop off is easy as well. Staff at the pick up desk quite friendly for an early Sunday am. Few things to note - they add a $15.95 facility fee on top of everything for renting from the Chelsea location (seems absurd to me). Might want to refill gas on your own. I drove 14 miles and let them refill the gas. They charged me for 2 gallons but it's nearly impossible to have used that much gas going that short distance. I rented a cargo van, which looks small in the pictures, but when I arrived, they had graciously upgraded me to a larger version which was a little hard to drive through the streets of New York City.

I've used Penske many times in the past and they've never let me down. Until this most recent…read moremove. I rented a 22 foot truck about a month in advance and confirmed with them two times leading up to my move date. A week before my move date, I even got a call from Penske confirming that my truck and furniture pads would be at this location. At 8am on my move date, I showed up at this Penske pickup at Home Depot, and my 22 foot truck isn't there. So they tell me that I can use a 26 foot truck isn't there. Not ideal since I'd rather have a smaller truck for a long interstate move/drive, but fine. Problem is, the truck obviously had not been inspected/serviced since the last rental and there was a ton of used boxes and debris in the cargo area. Since I needed the truck pronto to meet with my movers, I ended up cleaning up the cargo area, borrowed a sweeper from the Home Depot and cleaned the truck. It really sucked though because it smelled like rotten produce in there and it was gonna be a 90 degree day. On top of all this, there are no furniture pads available to rent. I drive the truck out of the lot and drive back to my old place. I was worried that the truck wouldn't make it to my destination which was 250 miles away. So I called Penske and they got me in touch with the service manager at the district location (Baron). He was super nice and friendly and walked me through checking the oil and coolant on the truck. The movers loaded my truck and I made it to my destination. Upon arrival, I open the cargo and all my stuff stunk like rotten produce. And it still does to this day, although a bit less since most of the stink was on the cardboard boxes which I've since thrown away. At my dropoff location, I complained to the Penske representative, and he gave me the "max" credit of $100 off my $560 rental. I was pretty steamed that this was the max, because it was such an awful experience. Will I use Penske again? Probably, because the other options (Uhaul, Ryder, etc.) are probably worse. But now I know that you can't count on Penske either. P.s. The only reason that I gave 2 stars, and not 1, was because the people I dealt with (the woman at Home Depot, Baron at the district location, and the representative at my drop off location) were very nice and apologetic.

PENSKE is a digusting company. They still charged $100 after I cancelled a no-risk reservation…read more.. and Penske CONFIRMED the cancellation. The only way I noticed was by reviewing my bank statements. Had I not done that, the would still have my money. I am absolutely appalled by this by this company. I can't imagine how many customers they steal from. The people that work there including Oliver at the Custome Call Cener in Reading PA should be ashamed of themselves.

Please DO NOT rent a vehicle from this Company. I cannot stress the importance of reading the…read morereviews, which I unfortunately did not do before renting the vehicle. They DO NOT accept Amex, so if you have any insurance via AMEX, it will not be any good. They further make you buy more insurance claiming that your state insurance is no good. Unfortunately a bunch of scammers So many negative reviews obviously means something is wrong with this company. The insurance that they sell you has a $2500 deductible. So god forbid if you are in a mishap, $2500 is out of your pocket before insurance pays anything. I unfortunately had to pay an additional $500 to rent the car. Hopefully this review helps other people avoid the issues I faced with this company.

Scam alert! Price gouging alert!. They are still charging my credit cards weeks after I…read morecompleted my rental agreement. Do not rent or do any business with this company. So far, disputing additional 3 chargers weeks after my rental agreement was completed.