Just bought a leather sectional here. Great labor day sale. We found the exact same couch for…read morethousands of dollars less than Mueller Furniture in Fairview Heights! Quick delivery

A little under 5 years ago, we bought what was supposed to be a higher quality sectional couch from…read moreKettle River. The salesperson talked us into the protection plan. Fast forward 4.5 years, the couch looks terrible as it's losing its shape and falling apart. Last week, one of the pillows ripped off the back of the couch and we subsequently submitted a protection plan claim. The claim was quickly rejected and so I called the Kettle River Manager. She said it was declined because it was wear and tear over time.. most likely because a pet was sitting on it and it caused the issue. We do have a dog, but it definitely has never sat on the back of the couch. She then tried selling me on using their furniture repair tech (which I'd have to pay for). I obviously declined. Fool me once, shame on you. Fool me twice, shame on me. What I've gained from this experience is Kettle River doesn't expect your furniture to last more than 5 years and even if you purchase a protection plan, they will most likely reject any claims.

Bought a swing from this place and called back to ask about the springs that we need to use to hang…read morefrom the ceiling and they didn't have a clue what type, what size, etc. Very disappointing that this company but doesn't know anything about the hardware part of hanging it.

very rude customer service. as a younger couple we're were over looked and no one helped us. there…read morewas nobody even there. very disappointed.

if I could leave a 0 star I would. I purchased $6478.45 worth of furniture including the 5 year…read morewarranty. Called prior to my warranty expiring to use, and was told the company did not have anything on file for me. Since then, my warranty has expired, leaving me with store credit. I have called dozens of times, speaking with different people each time who create cases regarding me wanting my $699.99 back in full due to them not honoring the warranty I purchased. They have essentially stole $700 from me and have given me the run around, told me I would be contacted, and it's all been lies from Ashley. They are now saying since it the warranty had expired, there is nothing they will/can do and in store credit is the only option I have. Do not buy the warranty from this company, total scam.

Worst experience with a furniture store ever! sales Associate entered wrong table on my order…read more Manager double checked the order and approved it even though it was wrong. So of course wrong table gets delivered and isn't usable with the counter height stools ordered because the table is too short. so am told the table that was ordered is discontinued and only one available is floor model which is scratched on the top. Gets worse this store insists the only way they will swap out the wrong table for the scratched floor model is if I return the new stools and take the floor model stools. this is rediculous, wants me to give up new stools for basically used ones all On their mistake not mine. I call corporate they just pass it back to the store manager. BTW store manager gives me the runaround and doesn't make decisions has to pass this off to his boss who offers the same thing take it or leave it. Store manager also gave me a number to call after I already explained I called customer service at corporate and had a case created. Did this just to give me the runaround around . BTW the sales person that sold this set to me was in the store when I went back in about the wrong item being delivered. All she did was give us a phone number to call . Terrible customer service. this is still not resolved reasonably. I mean really we agreed to take a damaged table from the floor on their error but there is no way we should even be asked to return perfectly good stools that were the correct items for floor models. You know That is just not the correct way to treat your customers. do yourself a favor and shop elsewhere. I know we will never shop in this store ever again nor any other Ashley Furniture Store.

The barrel itself looks great and I was happy when I first saw it. However, I was unable to get an…read moreunobstructed view of the finished product until I had it in my home as it was already wrapped and ready to load. While I want to give the business the benefit of the doubt on preparing it to load, in hindsight it seems mildly deceiving given some of the issues with it. There are three major issues with it: 1. The cutout for the door is crooked. 2. The metal band on one side of the door is about 1/2" short. 3. The door does not close all the way. After contacting the owner, he informed me that the stress released from cutting the wood causes it to deform. I feel like this should be disclosed upfront because it is a pretty significant amount of warping. I am not inclined to believe that this is the entire issue because similar barrels I have seen from other shops do not share this problem. This was not a cheap purchase and I expected a higher quality of workmanship for the price. I would recommend looking at other businesses in the area that offer custom barrels. At the very least, I would avoid having a door put on your barrel.

I was in search of a barrel for my daughter's wedding. I have to say this was the place!! They were…read moreso helpful and the barrel was just what we were looking for clean and very nice for the price too. I highly recommend them if you are searching for this kind of item. I also got to look at the amazing furnishings they make from barrels the tables and planters to barrel liquor cabinets. It worth your time to check them out.

I did a long distance purchase for my sons house in a town near Alton Refrigeration , set up…read moredelivery etc with a rep there and everything was great. I've bought many things over the years and these folks are the best, bar none!!

Wow! I am surprised by the negative review. We have purchased several appliances and furniture from…read moreAlton Refrigeration and have never had a bad experience. The sales team is knowledgeable. The service staff is professional and well trained. I would highly recommend them