I'm going to miss this Lowe's when I move back to the big city. This Lowe's has always been good for me. The customer service has never disappointed me. When I've needed assistance, there has always been someone around to assist me with their knowledge. Recently while I was shopping, I noticed that Lowe's has added a nice selection of pet foods and treats. That makes shopping so much easier. No need to stop at the big box pet store after shopping for home repairs. Since I am relocating back to STL, I needed to shop for new paint colors for the condo. Selecting from their super large selection of colors is mind blowing. I took several sample cards to the condo and made my selections. Shhhh, don't tell anyone, I ended up choosing the same colors of the house I am selling. While I was selecting paint chips, I saw that Lowe's now has clothes. Or have I just never noticed it before. I wasn't in need of a shirt or shorts, but the selections were pretty good. Saw a couple shirts that I liked. I'll continue to shop Lowe's for the good pricing, it will just be one of the stores in Saint Louis. read more

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Warning, I purchased an appliance from Alton Lowes last week. The delivery drivers didn't speak English and the one that came to the door tried to open storm door without ringing the doorbell or knocking first. The front door was open with the storm door locked. I called the store and asked for a manager. Spoke with Tyler. This person was very rude and disrespectful. Think twice before buying from Alton Lowes. read more

I have to post where I can as I get no response. I purchased from Lowes a remote control set window shades for my mother. 4 months later I have problems the batteries are not charged. Of the four shades, 3 batteries are no longer charging and I CANNOT get any response from Lowes nor the manufacturer. In fact, the manufacturer no longer sells the batteries or the charger. DO NOT BUY WINDOW SHADES FROM LOWES. read more

So we did a big home project and I had a lot of leftovers. So I returned them to Lowes. LOWES IS SO GOOD AT RETURNS If you have the receipt it just goes right back on the card. So easy. read more

Lowe's Home Improvement - Hardware Stores Near Me - Alton, Illinois

We were looking to purchase, entry French Doors at Lowe's in Alton, IL. We went in the store, picked out the doors we were interested in, and the Mill work associate who helped us sat us up for an appointment for the installers could come out and measure the doorway. Well, one came out, on schedule and after he measured he said that he'd get us the price by the next business day. Well, we didn't hear from him, again. Another Lowe's associate with Millwork Installations came out and measured again, and he didn't get back with us, either. We're more than 1 month in this and still, no resolve. Ohh, the installer came back to the house saying that he had ordered the door, but Lowe's knows nothing about it, when I called. #BADBUSINESS read more

I want to thank Lowe's for having a Caroline's Cart for individuals with disabilities. Taking my daughter to most stores is a challenge that sometimes verges on an impossibility. With the Caroline's Cart, she stays safe and secure while I shop. The cart was easy to find by the entrance and wasn't blocked in any way, a problem we have encountered at other stores. Thanks, Lowe's! read more

Lowe's Home Improvement - Caroline's cart - Hardware Stores Near Me - Alton, Illinois

Kylie at the customer service desk was amazing she helped me with my Return and was extremely kind and helpful

Managers are aware of bed bugs in the store. They have taken no action to rectify the situation. Stay away from there to avoid any chance of taking those nasty critters home with you. read more

Another visit to the Alton Lowes this morning. I counted seven people in line with two registers open no sense of urgency nobody standing up there opening up another register. This is a persistent problem at this location read more

Lowe's Home Improvement - Lowe's in Alton Illinois - Hardware Stores Near Me - Alton, Illinois

Paid $14,000 to have a fence installed back in April. Lowe's insists on full amount up front. Not surprised. Once they have your money, they could care less about the job. Was supposed to be done by middle of June. Hasn't even been started and it's the end of June. Every time I call, I get the same runaround. "Let me put you on hold while we contact the installer." 15 minutes later, I'm told "I got his voicemail and left him a message to call you." Same routine every time. I didn't sign a contract with some installer, I signed a contract with Lowe's. Finally around the 24th, I hear from the installer. He's going to start on the 27th. Lowe's delivers the fencing on the 26th and when the installer shows up on the 27th he discovers Lowe's didn't deliver any cement. After numerous phone calls to Lowe's by me and the installer, we still haven't got any ETA for the cement delivery. read more

Lowes advertises free carpet installation but it is not feee. BEWARE!! Their advertisement says free installation with purchase of carpet and padding over 499.00 total. The issue is they up charge the padding price to cover install cost. This is no where in their advertising and is deceptive to say the least. Reached out to CEO and he has Jay call me who ends up doing nothing. Provided them all the info and asked where their advertisement says passing had to be purchased through installer to get their one year labor warranty. They provided nothing. Going to reach out to attorney general and look for lawyer as I am sure there are many others that have been duked. Lowes just honor your advertisement. As well they are Uber added in 50 square foot more then any other and they claim is to ensure enough to cover all. Such BS as no others do this amount. Also if you need carpet go to Home Depot. They don't have the deceptive practice and they offer a 5 year install warranty not a one year. read more

Do not buy any appliances from lowes they will not deliver a working product or any product at all.

Bought what was supposed to be a BRAND NEW $1500 refrigerator that was delivered today, yeah its been rewrapped, sticker on it to indicate it had been "worked on", filter and parts already installed that shouldnt have been, and a broken water line/hose. Wasnt delivered by lowes or its employees which i just think its wrong but ‍ my boyfriend that purchased it took day off just for this, NOW all communication is through a third party delivery place and we have to wait and he has to take ANOTHER day off to have a hopefully NEW one delivered AGAIN. I called lowes and the only thing i pretty much got from the coversation was "we just sell the product" and "we dont actually get to see product" and she in other words asked me what i wanted them to do, uhhhhh how about u and the other company figure that out since we already bought this from you!!!! What is goin on nowadays with places?! Will definitely go somewhere else next time where the company that sells product will deliver and install and communicate without any middle man!!! This is aggravating and ridiculous...no apology from either place let alone a lil discount for the trouble read more

My visit to Lowes started off fine. I found the items I needed, then when to the front of the store to check out. I was told by an employee that, apparently, Lowes no longer has cashiers to check you out (with the exception of the lumber department). Self-checkout is the only option. I walked to the lumber department because I don't choose to use the self-check-out option. This is not acceptable to me. Leave it to Lowes to put the bottom line first ahead of customers and employees. What a greedy move. Since Lowes is cutting costs and making the move to cut out employees, prices should go down too! Right? I guess from now on I'll be shopping across the street at Home Depot. read more

Ordered shutters in March and due to one of the employees not submitting the paperwork (not due to Covid or manufacturing or anything else) the shutters were not ready for install until July 22nd. This order was for only one shutter for one window. During the time in between, it was terrible trying to get through to speak with people to even figure out what was going on with the order. Without my persistence, I would have never gotten the shutters as they didn't even realize the error. The prompting on the Lowe's automated phone service is not helpful and very annoying. Do not order installation of products from Lowe's. I learned my lesson the hard way. read more

Recently my work place partnered with Lowe's competitor for a project. The store manager called me and wanted to partner with us as well. YEAH for community involvement and partnerships. I was greeted warmly by every associate that I met during my visit. I talked briefly with the store manager, and he is hoping that they can help us with our project. If you check on Lowe's website they have a lot of grants opportunities to assist in the community. read more

After taking all of the measurements for new kitchen appliances I called my nearest Lowe's to order everything I needed. After numerous attempts/days calling the Alton, IL. store no one ever answered. Guess they don't need the business. read more

Rating below zero-Do not go there. Customer service sucks. They do not care about the customers. I went there to get a dishwasher and was ignored by the people. I asked Rachel to page someone to the appliance dept and was told in a sharp manner- "When I go back up front". I Asked a male associate named Josh to page someone to the appliance department he said he would, but he did not. So then I go to the customer service desk just to see Rachel ( who i spoke to earlier requesting assistance) there and confirmed that she did not page anyone to appliances. So I supposedly talked to a supervisor who had the same attitude :"did not care". Then I Left and called Lowe's asked for the manager and got in touch with the assistant manager Dakota, same attitude. They Did not care about customer service. No apology- nothing. Took my business else where. Do not shop at lowe's. read more

I would give a zero if I could. We went to the Lowe's in Alton to look at purchasing a 5 cu. ft. chest freezer. We found what we were looking for but the ONLY person working in the appliance area was busy with a customer and there was another customer waiting. My husband stopped an employee to ask for help and he told us he would let the appliance associate know that we were waiting. After waiting for at least 15 minutes and after being passed by numerous employees who simply looked at us and went on by, we left because, again, the only salesmen in the department was still with the same customer. We DO NOT shop at Lowe's for this very reason but my Mom was with us and was the one who suggested we go there. After leaving the store, we went across the highway to Home Depot and were not only helped immediately, but were helped by David, a young man who works in flooring but who helped us anyway because the associates who worked in the appliance department were busy. Kudos to Home Depot for cross training their employees to help everyone. From the time we walk in Home Depot, there are staff members greeting us and eager to help. You're lucky to even find an associate at Lowe's other than the cashiers up front. David at Home Depot sold us not only a chest freezer but we also upgraded to a bigger freezer due to the sale they were having. He even offered to take it to our car for us. Now THAT is service. Lowe's is obviously too cheap to hire workers to help their customers which tells me that they really don't care about us. Thankfully, there is an alternative. We left Lowe's a long time ago but my Mom still thought it was a good place to shop. Not anymore and I know many more who have moved "across the highway' as well. It's time to improve your game Lowe's-the competition is crushing you! read more

If you are looking for any type of door, ask for Robbie. He is extremely knowledgeable and honest. He has been selling doors and jambs etc. for 9 years and can really help you think of things you may not have considered. Lowe's is lucky to have Robbie. read more

If you have a problem, don't call the store and ask to speak to the manager. He will not answer the phone. After four attempts, I finally gave up. Person at guest service that answered the phone was very unfriendly. read more

December 2019 paid for new water heater and to have it installed. Contracted plumber called the same day to set installation date day on that Sunday. He said he would be by to drain the water while he went to get the new one. He left to get the new one but did not drain the old one. 30 minutes later a lady called to say she was calling to reset installation time and day because they didn't have the water heater in stock. That's not possible. I paid for it 3 days prior. Plumber calls after I hang up with her and said must of been mix up but he was too far away by now to come back. I called Lowe's the manager checked and said 20 in stock. She called him then me back to say he was coming back. He called seconds later said he was not coming back she doesn't set his schedule. Get the water heater installed the next day. Went to Lowe's on Wednesday to express my unhappiness with the way everything went down. I know now after speaking with the manager that he didn't even go there to get it. He was overbooked so he just went on to the next job. Who does this to customers? Very disappointed with Lowe's in Alton. read more

I have bought essentials here over 10 times, and often am impressed with the ability of the staff to answer my home improvement questions and "what item can you offer to fix this issue..." questions. I dont know how they find such experienced people. I got a Lowes Credit Card and save 5% every time, and rarely have to wait in checkout lines, though that may be because I live in an out of the way suburb where most stores are not busy. In December the space heater guy gave me good advice, and last summer, the lawnmower guy had some helpful personal experience to assist me in my decision making. read more

I am so frustrated with this Lowe's.....it is not even funny. You can hardly ever find anyone to assist you. In this particular instance that has put me over the edge is that we need a refrigerator...........like today! I went into this store on Saturday.....looked at every refrigerator there waiting for the clerk to be done with their transaction and come help me. That didn't happen and I left. So I went back today on Sunday to talk to someone and see what fridges they had in stock. Again, looked at all fridges while the attendant was dealing with a customer. The attendant noticed there were several of us waiting for her assistance and called over the loudspeaker that help was needed in that department. 2 times she did this. No one came. My husband and I left, but I asked to speak with a manager before I left. I told him that selling a $2,000 to $3,000 fridge was a pretty big deal....yet there was no one there to speak with and that this happened on both Saturday and Sunday and that I won't be coming back. I indicated tat the problem is NOT JUST IN APPLICANCES.....it is throughout the whole store. Told him that I would go to Alton Refrigeration to get my appliance because I know I will get someone to help me there and that they seem to care about the customer and want to keep their good name. read more

I am finished with buying small appliances from Lowe's. No store guarantee. You must return the product to the distributor or manufacturer if there is a problem, and I can guarantee you there probably will be with the low quality merchandise they are selling. We bought a power washer Greenworks 1600 PSI, cleaned three quarters of the siding on our house, and it broke. Totally will not work. This is not the first time I have had problems with merchandise purchased from box stores. read more

31 July 2017, I made a I made $401.72 purchase for delivery on Friday 4 Aug 2017. I received a phone call on the 4th that informed me the delivery truck broke down. I understand the problem an reschedule for the 11th (a morning delivery). I added more items to the delivery, $123.90. I called on 11 August to check the time of delivery. I was told my order was delayed because the truck is still down. I received no heads up this time. The Assistant Manager Bobbie apologized but could not guarantee delivery. At this point, I was upset. Getting no satisfaction on delivery time, I cancelled the order an requested a refund. I went across the street to Home Depot and ordered everything and it will be delivered 12 Aug (1 day). Over the last 3 years, I have spent over $11,000 at Lowes on Homer Adams. That will stop today. read more