My friend recommended me this company . I needed a car rental when I returned from Europe and they…read moreoffer to pick me up from the airport , and the car seat for my baby was already installed . I couldn't believe how easy and convenient it was to deal with them . And the best thing is the price that is cheaper than hertz or budget . thank you

I've rented three times now from Mark. Each time Mark has been quick to respond and exceptionally…read moreaccommodating. Renting from Mark, vis-a-vis Turo, has consistently been a less expensive option compared to the train and bus, and has allowed me to set my own travel schedule. I would highly recommend reaching out to Mark and signing up for Turo next time you need to travel anywhere in the Northeast, I'm sure he has the perfect car to get you where you need to go.

Boston Logan is an easy airport to navigate, and it can be reached by taxi/rideshare or by public…read moretransportation. The terminal was clean and the TSA process was efficient. It is well-signed and easy to navigate, with plenty of food and beverage options.

We just came back from Boston the entire trip was fantastic except the airport. Terminal A is…read moreinfested with mice. We saw so many and they were so disgusting.

So, here's my story, I used a CC to rent and insure a Dollar rental car. (Prices approximate)…read morethrough Expedia, I might add. Cost $490.23 for the car and $140 for insuring said car...after the fact....meaning I used the same card for the insurance, but not the same day. We got to the front desk, told them I'd paid already, and they told me they needed to hold $200 plus I added $71 fuel cost which is $271. I proceeded to give my wife's credit card for the hold and the fuel. When the receipt was presented to me, there was a charge of $985, needless to say after seeing the receipt, I had to change my drawers. Now, long story, short, we worried through our whole trip about that charge, because it was a new credit card and we had no idea that that was going to be the charge on the card. And I was imagining all sorts of difficulty in trying to get that money reversed. Returning the car was a piece of cake. All that was needed was to leave the keys on the dash and walk away, which is pretty cool in my book. But still, I wondered or I should say, my wife and I wondered what the disposition would be of the final bill, and we had to wait a bit to see what would happen. (Suggestion: this is a pay at the Desk rental car company, that is why there was the large charge on the second credit card, however, I'm glad I reserved it early, they seem to have had a plethora of cars there.) Will we didn't receive a final bill but a few days later my wife and I were elated when that $985 had been returned on her new credit card, so we did indeed only pay the $630 or $40 needed which I'd already paid. So, other than worrying about that major expense on one card we were relieved to see the money returned, back on the Second credit card!!! So I'd like to say kudos to Expedia and to Dollar Rent-A-Car for a somewhat nervous but happy Experience, even though it was slightly stressful. If we had had foreknowledge of that big expense being returned, we likely would've not stressed so much, that said I would recommend dollar, they treated us fairly, and pretty good!!!

**November 2025: Weekend After & Morning Visit**…read more I should have read these reviews before reserving the rental. Long story short, this was the worst car rental experience I have ever had. The rental was paid in full and the customer service rep insisted that that was an estimate. The car we were given was not what we signed up for and later we saw that we were charged extra for it. They also charged some additional things that we did not agree to. There were many phone calls made and I think to save yourself all the headaches it would be in your best interest to do business elsewhere. It's not worth it.

Nekita and Nick went above and beyond what is expected. I left some sunglasses in my rental and…read morethey could have done what most people would do and tell me to go file and claim and moved it along when the vehicle was not seen at first glance. Instead Nekita walked the entire floor of the car rental MULTIPLE times until she located the vehicle and my glasses. She is an exceptional and determined human and should be running the entire company. She is the epitome of professional customer service and perseverance.

Renting a car is usually never a fun and relaxing experience, but Budget Rent a Car has a tendency…read moreto make it as annoying, frustrating, and stressful as humanly possibly almost every time you do it. We flew into Boston on a Saturday morning and proceeded to wait in the Budget/Avis line (They know it's always busy, why do they insist on merging the two lines?) and it was pure chaos from the second we got in line. It took us roughly two hours to get to the counter which is always fun, but then when we got to the counter it was still somehow an awful experience. I've rented hundreds of cars in the last decade or so and the only company that truly drives me crazy is Budget/Avis. Answering basic questions and trying to pay still somehow managed to take upwards of 25 minutes and that was with us offering everything quickly. Overall? I sure hope I remember to choose any other car rental company the next time I fly into Boston. All the other lines were moving so much faster, nobody was loudly complaining about being stuck for two hours, and maybe some of the other companies can help people start a trip off on the right foot. Now as for the car itself, I'm satisfied with what we were given and it runs great, if only the rest of the experience was even half as good as that.

There's only one person at the desk and about thirty in line trying to get a car. I think after a…read morelong flight of 5-6 hours catching a bus. They should have enough workers on site.

Wow... just a sad place. Completely understaffed had one 80 year old employee working and a…read moreyounger woman "manager" who did not help anyone... had 22 people in line for the one geriatric guy working. Felt badly for him... then after waiting nearly an hour for a car then waited an hour to leave the garage because only 1! Booth open to leave and I had express pass.... But you couldn't use it cause it times out as I waited an hour in that line I could have walked to my hotel I. The 2 hours it took just to get my rental car

I'll be the first to admit, when I started pricing out cars and looked at EZ's rental cars I was…read moredeeply concerned. However there was a 25.00 price difference between EZ and competitors. I decided to roll the dice and hope for the best. I prepaid for a full-size car (Toyota Camry or comparable). When I went to the desk I was greeted, and did not have additional add-one pushed on me. I declined everything except the EZ-Pass. The comparable car was a Kia Optima which only had 11,000 miles on it. Car was fairly clean. Return was quick/efficient and I promptly received a final invoice via email which reflected what it should have. I'm happy to say I had a positive experience here and would try them again should I rent a car in Boston.

I always rent from name brands like Thrifty and Dollar, but prices were sky-high so I took a chance…read moreon E-Z at Logan Airport (they were 40% cheaper). The counterwoman was great, our Elantra had 6500 miles on it and drove like a dream and check out/check in was quick and painless. I'm only dinging them a star because the car was dirty on the outside and needed a good washing. It was spotless on the inside, however so I didn't say anything. E-Z was a pleasant surprise. I'd use them again. One tip: do not do the pre-pay option for fuel at any rental agency. It's always a rip off.

4/5 stars! Had to…read morecome to Boston for a quick fast business trip last minute, my local friends suggested to stay here since you can walk from the airport and back. Usually I don't like Airport hotels since the loud noise of planes taking off and landing right outside always bothered the hell out of me as I'm a light sleeper. But for some reason this hotel was not noisy at all. I did not hear the usually obnoxious planes taking off or landing as I usually do staying at an airport hotel. In fact it was rather quiet. They also upgraded me to a nice scenic water view of the bay in the corner so maybe thats another reason why it was so quiet? The only reason why this was not a 5/5 is because as many pointed out this hotel is rather expensive in price. Had it been a bit more competitive in price I could probably give it a 5/5 stars but it was like almost $300 for just one night! But also in all fairness, I think the FIFA games were in town so that probably drove up the cost of the prices. Also another weird thing was soon as I checked in I had to run up to my room and change for my meetings as my driver was already waiting for me outside to take me to my meetings. But as soon as I checked in some Indian looking lady comes right up to me from behind and she was like trying to sell me something as if they do for Time Share Hilton Grand Vacation Properties? I was like WTF? Is this a time share property too? I shut her down saying I have NO TIME to even talk to you right now and just ran up to my room. But god knows what she was trying to sell me in the lobby had I let her do her sales pitch to me right? This hotel comes with $18 credit if you are HH GOLD so I used the $18 to buy a few water bottles, and OJ, in the lobby. The small convenience store next to the front desk opens at 12AM midnight which is odd right? There were a number of guests trying to buy some water or soda and the front desk kept saying sorry its closed until 12am??? So I finished all my meetings and came back and it was midnight so I was able to buy those water bottles since it was midnight. But again just odd that it's not open until midnight right? The hotel itself is actually directly connected to the airport. So if you go to the 2nd floor you can walk right into the actual airport which was incredibly convenient as you can imagine. I don't think I've ever stayed at a hotel thats literally directly connected to the airport like this!

Room: king room, 1 bed. Cost for 2 nights: 755. + 100…read more Non-refundable Deposit Brooke In The Air score: 5.8/10 Date: 5/19/2024-5/22/2024 Mediocre accommodations. No hot water. Uncaring staff. Unfriendly service. Only plus side is the proximity to airport and the 24/7 shuttle service. Hotel definitely seemed nice enough at first but the staff really seem rushed even when there is no rush. View was awful. Decent sleep I suppose but I couldn't wait to get back to the airport. At least they had a decent shuttle service, as I mentioned.

After traveling for over a week and touching down in communist countries and others, I get to…read moreboston and it is the only airport in 5 that does not give you a cart to get your bags on arrival. And the charge a whopping $7. Crappy aBodton

my husband used airport assistance for first time. the assistant I think he was called khoma or…read moredhoma. made this experience so much easier he was kind and efficient. a credit to the airport

Budget is the worst car rental agency. They line at Logan was long, maybe 6 people ahead (50…read moreminutes). I rented a car Toyota Camery, they said at the desk, it was full tank. I got in a car and it was 3/4. The car was fine. I needed to extend my trip, so I asked to keep the same car and they said I will be able to. I drove again to Logan to deal with formalities and they said the car is sold and I can't take it out. Then they gave me SUV, without spare tire and said they didn't have any hybrid cars. They were looking for the spare tire and someone returned antother hybrid SUV, which I ended up taking. The car was dirty and filfy! I couldn't see through windows. The car was consuming gas more than two Toyotas combined. Also in a crutial moment, the car locked me out. It was like a horror movie. I was getting my elderly mom with dementia and her sister out to a doctor, they were standing outside in a freezing cold while I was trying to open the car doors and couldn't. I called my husband in CA to get me Uber. The battery had to be dead. So my cousin came in to resue.... Later, I tried to extend the car as I was dropping it off in NYC. THey billed me $89.00!!! for 29.99 car. I called customer service and she said I didn't report any of it, she insinuated that I was making this up becasue I didn't call them to report right away.... Really, I had a week from hell dealing with dementia, doctors and other terrible things that go along with this ??? it's unbelievable! I told the rep when I was extending extra day, but he didn't bother to write it down. I told the guy at the return station NYC and he said to call Customer Service. I asked him (his name was ACE) to note my account about. Neither guy made any notes...I happened to go back to Boston from NYC again and this time I rented with SIXT. No wait, brand new car, everyone was professional and the price was lower than budget. I will not be renting from Budget anymore. They are just awful.

Budget Car Rental 6/15-23/2026: A Total Bust…read more I was reserved for a Toyota Camry or comparable. Sent away in a Toyota Tacoma with more than 36,000 miles on it, a pickup truck that had been ridden hard and hung up wet. Worse, when I turned on the Tacoma, the "maintenance required" light came on. The utterly unhelpful counter clerk would neither rent me one of the sedans in his inventory nor perform the maintenance required on the Tacoma. Before departing, I expressed concern to a succession of three Budget customer service reps through the 1-800 number. None would help. They sent me on my six-hour interstate drive with the pickup truck that required maintenance, breaching their written contract and endangering me and other drivers on the road. The third customer service rep with whom I spoke offered a $100 discount ... toward a future car rental. As if I'd reserve a car with Budget again. Heard of a win-win-win? This experience was a lose-lose-lose: loser car (pickup truck), loser customer service and loser company. Seek your ride elsewhere.