Ok so let me start off by saying, if you want an amazing dentist office, then you need to come to…read moreNewcastle Dentistry. My husband was scheduled for 4.5 hours and needed quite a bit of work. Well, between Dr Strange and his assistant, and the rest of the friendly staff that just come to say hi and check in, thank you for another amazing experience. To the patient next to my husband, who came in immediately complaining to the hygienist about being 10-15 minutes late,stating that because they were running 10 minutes behind, YOU were going to be late for your next appt. I would like to say to you, that if you are reading this, and it was you at Newcastle Dentistry, it's not fair for you to treat the staff so poorly. People need to realize, things don't always work out where EVERYTHING is on time and by NO MEANS does any dentist office or medical office for that matter, have only one patient and everything runs smoothly. It just doesn't happen. The Hygienist was so kind and patient with you but most of all, the MOST professional but you still treated her terribly. So to the hygienist, I don't know your name but I apologize for this lady and the way she acted. Stay amazing! I have worked in the medical field for 23 years and because I cannot speak up for myself when patients get upset with my place of employment, I will speak up for the staff, at Newcastle Dentistry. Next time you come to an appt and you are that upset, maybe you should just reschedule, rather than go off on someone who is only trying to do their job, because emergencies happen and things come up and just because you have an appt time, that is an ESTIMATE. Next time you are running 10 minutes late because of things out of your control, maybe they should just tell you that your appt has been cancelled. They don't get paid for you to go off on them and do NOT deserve that type of treatment. So next time, think before you speak, if you don't have anything nice to say, then don't say anything at all and lastly... TREAT OTHERS HOW YOU WANT TO BE TREATED!!!!!

I'm on the hunt for a new dentist after my last dental experience left me with an infected mouth. I…read morethought I would give Newcastle Dentistry a try. Bluntly I found Newcastle Dentistry warm and cold. Dr. Rosanna and her dental assistant were the warm aspects. I thought they were great for the little time they saw me. I was a bit surprised to find their x-ray machine was a bit inadequate. The last office I went to was able to x-ray all my teeth. This one's machine was unable to. The dental hygienist was cold. At first she was friendly, even complimented my teeth, but then seemed to become very irritated when I told her I rarely flossed. She went from friendly conversation to being very short and snappish. I also didn't care for the layout. It basically is the assembly line format - a line of chairs separated by dividers. I could hear everything going on around me, all the drilling, all the motors whirling. It did not comfort me. Upon checking out I was reminded how much I missed my old dental office's office staff. They weren't great at anything else but I always left with a cheery goodbye. The receptionist here barely said two words and it was enough that I opted not to schedule a follow up appointment.

### Springtime Between the Teeth: A Record of Painless Care at Seventy-Three…read moreThis clinic has stood for thirty-two years; for twenty-three of them, it has been my anchor. Twenty-three years--more than half of my adult life etched into a single dental chair. When the original doctor retired, I wondered if that long-held bond of trust could be sustained by a new hand. The hesitation dissolved at the threshold. Anetta, at the front desk, exuded a warmth that dismantled my psychological defenses. It wasn't mere politeness; it was a rare authenticity, treating a twenty-three-year veteran not as a patient, but as an old friend. In the operatory, Sarah and Helen moved with the rhythmic precision of a chamber orchestra. Their coordination was silent and absolute--instruments clicking faintly, every motion a mastery of time. Then came Dr. Christine Cao. Taking over a thirty-two-year legacy requires more than skill; it requires a certain steel. As the high-speed drill whirred--that sharp, cicada-like scream that usually pierces the soul--I felt absolutely nothing. Dr. Cao's touch possessed a surgeon's decisive crispness. Two hours of labor were collapsed into one through sheer, seamless expertise. Though I am seventy-three, I sat there with the lightheartedness of a young man. This youthfulness isn't about erasing wrinkles; it's about a refusal to grow timid. I observed their professional dignity and found a strange resonance. I am a hard-boiled man who has weathered the winds of the Inner Mongolian plains; I recognize quality when I see it. There was a fragmented half-tooth I could have ignored, but looking at this team, I made a choice: I will return next Tuesday to finish it all. No delays, no lingering tasks. Life is too short for hesitation. This cross-generational trust has found its continuation in Dr. Cao's fingertips, proving that as long as one maintains a sharp eye for life's details, vitality never withers.

Our family have seen Dr. Chiu and Dr. Yen for years. They and their staff have always given us…read moreexcellent dental care. I'm addition, they have handled our dental emergencies efficiently as well. They are very thorough, reasonable, meticulous and friendly. We would highly recommend them.

Still terrible. Not sure who employed the lady at the front desk, but I'm assuming she has some…read morekind of pull or is doing someone some kind of "favors" to still be employed. She is extremely rude, and unprofessional. There was an outage, and it is one of the hottest summer days, and there was no eagerness for her to turn on the AC after asking her multiple times. I was completely ignored and she sat at her desk and text on her phone, put lotion on, pretended to be on her work phone. Dental matters are pretty serious and it takes somebody who actually wants to be there and who is very efficient at their job to do it. She should not be running this office and as other people have complained as well. It is baffling that they have not gotten rid of this lady. I have actual video of her completely ignoring me and sitting at her desk and doing nothing. That's all she does is nothing all day long. If you wanna get real care and real Assistance and a response, I suggest maybe trying a different dental office. I am going to have to try another place and possibly change our Dentist altogether because of her. The AC was still not turned on and the office was left stifling hot. I had to prop the door open so I did not pass out. That is very concerning and telling of her character. I do not recommend this office or Gentle Dental in general.

Came here as a new patient for cleaning. Everything was pretty standard and the staff was nice…read more However, once I had my initial x-rays taken by the assistant, I sat alone in the chair for 20 minutes until the dentist came to see me. At previous places, I've always had an assistant clean my teeth and the dentist usually only shows up near the end for an overview, so this was surprising. It makes sense why there was such a long wait time, if the dentist is the one cleaning teeth herself! Although the wait time before my cleaning was long, the actual cleaning only took 10-15 minutes, so I was still out the door by the end of my hour long appointment. All in all, will be returning!

Professionally, Dr. Nguyen always takes care of me and does what is good for me. She takes the time…read moreto explain the situations, the good and the bad. Personally, she treats me like her own relative. Doreen is very knowledgeable about her job. She looks out for patients e.g. what is best for your schedule and financial situations. Money is tight nowadays, I learned that she tried to help me find the best deal per my insurance. I'm appreciated her efforts. Sincerely, Sopheap

Please DO NOT give this office your business. I went into Dr. Nguyen's office looking for a new…read morelocal dentist. Her staff was personable enough, but the work she did was so terrible I had to get it RE-DONE just weeks later. My new dentist was appalled that she would have allowed me to leave her office and arranged to have x-rays sent to my insurance company to explain why I had to have re-work done so quickly. The insurance company and my new dentist asked that she PAY ME BACK for the work she did. I went in for regular dental work and needed two fillings. I warned her up front that since I was a pre-teen, I have had a very abnormal reaction to numbing agents. It takes A LOT to get my numb. This is because I have a central nerve that runs VERY close to the surface. I have had multiple doctors confirm this. She said okay, no problem. When the work started she gave me one round of numbing and tried to start work. I told her, "I'm sorry this is very painful. I told you I am a little different." She said, "Oh you just need some more time for it to work." OK. She tried again 15 mins later. Again, INTENSE pain. I said, "Please, I am telling you, this is still painful." She reluctantly gave me another round and waited another 20 mins. (Mind you I am now 45 mins in the chair and nothing has been done). She tried again and I said it was better, but still could feel things. She said, "You shouldn't be able to feel this." And I reminded her for a THIRD time that I have a different physiology than many. She then leaned into me and asked, "Well I know you may not want to say this, but are you on drugs?" EXCUSE ME?!! "Well this would happen if you were a heavy recreational drug user. You should just tell me if you're an addict. That would make this easier." I was STUNNED. I had warned her prior to doing ANY of this that I have had trouble with numbness and THIS was her reaction?! It sadly bears stating, that I am a black woman... I hope that is not why she made this ridiculous and offensive assumption, but ..... "NO." I told her. "I am NOT an addict or drug user. This is exactly what I told you about before we started nearly an hour ago." "OK if you insist... but it really would make things easier." I wanted to get up and walk out, but I am now mid-drilling (she did SOME before I couldn't take the pain anymore) and I didn't know how to leave with my mouth LITERALLY mid-procedure. When she finally gave a final round of numbing agent and I could take it. But since we were so far behind she kept stopping the work and going to work on OTHER PATIENTS in the middle of my procedure. Finally 2 hours in on 2 fillings, she barely buffed my fillings and said...OK you'll have to come back another time for me to finish. The feeling in my mouth was UNBELEIVABLE. The filling was so rough I could feel my tongue was going to be rubbed raw. My jaw was ACHING (I have TMJ) from holding it open for 2 hours. And what I didn't know is that her work was so harsh that my gums would recede. They are STILL (a year later) not normal and I have to have my new dentist put a protective sheath around them every 6 months or so to prevent pain because my gums have never been normal again around those teeth. My new dentist is lovely. She Immediately LISTENED when I told her about my issue with numbing and I have NEVER had a problem again. When she saw the work Dr. Nguyen had done, she was so disturbed she said she wanted to make sure she documented the HORRENDOUS work she did so that it could be corrected without me having to pay out of pocket. (Insurance companies will not pay for duplicative work in the same 6 month period without documentation.) The insurance company agreed to pay -- process that. I asked my new dentist what I should do about this. I was traumatized, discriminated against and my teeth were REALLY messed up. She said the only thing I could do would be to ask for the portion of the work I paid for to be returned. When I called Dr. Nguyen's office to explain. Her staff was again, kind but all I received from her was a folded blank piece of paper in the mail from Advanced Dentistry, with a check for $248. PLEASE DO NOT GIVE Dr. NGUYEN YOUR BUSINESS. DO NOT TRUST HER WITH YOUR DENTAL HEALTH. PLEASE don't be me.

Sixth months of pain thanks to this office's negligence…read more Going to this dentist resulting in me probably needing a root canal. I came in to get some simple fillings done, and I'm now saddled with hundreds of dollars of bills, to pay for procedures that screwed up my teeth. The doctors left (with full knowledge) overhangs on both of my fillings. This means that whenever I flossed, the floss would catch on the fillings and pull on them. The dentist informed me that this was normal and I would just need to pull through my floss for the rest of my life. After a month of pain, I went back to ask why the fillings still hurt. They took x-rays, shaved one of them down a little bit, and told me the other was fine and I should go home. I developed hot and cold sensitivity. I finally visited another dentist with 30+ years experience. I've now learned that purposely leaving overhangs on fillings is absolutely not normal, and that what they've done is careless at best. I saw the x-rays myself this time, and you can clearly see the sharp, jagged overhang's that were left after the fillings were put in. I've also learned that One of the filling simply broke because of the way that they left the overhangs. Until I've had over $700 in dentistry bills, and six months of dismissed pain. I know I will likely need a root canal in one of the teeth, and I needed to get both fillings replaced. This place looks great on the outside. The customer service is excellent. However, I would caution anyone against blindly trusting that this office knows what they're doing.

I've seen both Docs. They are great! This is a first class group. Highly recommend!…read more Dan

Just had my first appointment here with Dr. Yu and I am SO pleased with how it went. First,…read morescheduling an appointment as a new client was so very easy. After I had sent my initial request form, I received an email not too long after asking for me to provide my personal and insurance information. After that, my appointment was set! I came in to get some cavities filled, and I ended up getting an old silver filling replaced (finally!!). Dr.Yu took her time to thoroughly look through my teeth and make sure my new filling was perfect. I scheduled my next appointment to get my two other cavities filled as well as my 6 month cleaning. She was also very sweet, patient, and welcoming. I am so relieved to have found my new dentist!

I visited Dr Yu's practice for a Zoom teeth whitening and to get fitted for a custom sports-guard…read morefor martial arts training. I appreciated her and her assistant's beside manner and professionalism - I was very comfortable the entire process. The teeth whitening was immediately noticeable!! As for the mouthguard, it fits me perfectly and stays in place! It's so much nicer than your typical boil and bite piece, I definitely recommend it for combat sports (I train in Muay Thai)!

I was a 10+ year patient. It's taken me time to post a review mostly because I didn't want it to be…read morea knee jerk reaction to the latest issue (of multiple) that have come up. - There has been a steady decline of customer assistance with both front office and dental assistants over the past 5 years. - My appointments are never on time. My hygienist "calls me in" after my appointment time, which then ensures a later end to my appointment. This is highly inconvenient for my work calendar. - I also don't appreciate being called after other patients who have checked in after I have. This too happened on the last 3 cleanings I scheduled. - Joy; office manager is quite unhelpful. I shared a financial hardship and attempted to explain my concern with the necessary procedure. She was implacable and resistant to offer solutions. After realizing there would be no movement or help from the office, I moved forward with the procedure and its original cost. I paid in full that day. Imagine my surprise when the office billed me an additional $78 post visit. That was the last straw. I had already paid over $1000; of which they had itemized for me and Joy said was non-negotiable. That should have been the final bill. I have already schedule a cleaning with another practitioner. It was time to move on. But the "nickle and dime" additional bill was my limit. I had to post a review. I was a long standing client. I actually *paid* my bills in full. If this is how they have treated me, I worry for other individuals in similar or more challenging life stages. I don't expect recompense. I just hope if you have read this fully, you are aware. There are *many* other general dental practices in the area. I suggest you look elsewhere for dental care.

I HATE THE DENTIST WITH A PASSION!!!! I generally don't have bad days, but going to the dentist is…read moregenerally what I consider a bad day, and I have good teeth..... I cringe so badly and press my hands so tightly that my palms came close to bleeding from nail marks at the end of the session. But thanks to Factoria Family Dentistry and Drs. Kang and Nishimura and their crew, I have felt a lot more comfortable going to the dentist. They have made my dreaded visits to the dentist a lot more manageable. Mel, the girl at the front desk is very sweet and never fails to call with a reminder. They work great with our insurance company and both Dr. Kang and Dr. Nishimura are fantastic. They are absolutely great in explaining everything to you in every detail. They also have great hygienists who are patient and always try to keep you calm and collected. Our entire family goes to this clinic and we would not go anywhere else. The office is nice, there is a huge window with trees from every room, so nice environment throughout the experience. They always give you great supplies after and they work great with the insurance companies. And they have headphones available upon request as well. If you are looking for a good dental clinic, you should give this one a try. They are also conveniently located in Bellevue with ample parking.

Dr. Keller is a master of perfection. After my unfortunate fall because of my health I broke my two…read morefront teeth. Dr. Keller was able to get me in the next day, design temporary veneers, and took his time to make me look like myself but even better. I also had to have a medical surgery in between and they were so accommodating with scheduling. When the real porcelain veneers came in, they looked so natural. Highly recommend DaVinci and their team!

Before seeing Dr. Beau K. and Dr. Andrew K. for porcelain veneers, I was incredibly self-conscious…read moreabout my teeth. I wanted a change but was nervous about the process. From my very first consultation at Da Vinci Dental to my post op was a very pleasant experience. I'm thankful for their knowledge and support. They clearly explained the technology, the materials, and what would look best for my facial structure. Their expertise completely put my mind at ease. The process and time invested were so worth it. The results are absolutely stunning and look incredibly natural. They didn't just give me a flawless smile; they gave me my self-esteem back. I'm so happy I found this amazing cosmetic dentist team!

Wow! Very disappointed in the elite attitude of this office. Dr. Chiu was referred to me by my…read morewonderful Orthodontist who I love. I couldn't even get past the cold receptionist because she claims they are taking new patients on a 'selective' basis. First question - "What insurance do you have?". Selection based on how much your insurance company will pay them? Sad. We have great health and dental insurance so am quite surprised. I feel sorry for people out there who don't have any insurance or a lower level/lower pay insurance. Or especially those on medicaid.

She was very thorough, very kind, and prepared to answer all questions with complete explanations…read more The office was easy to find with nice parking. Everything went great and I would highly recommend her and her staff to anyone requiring dental work.

I love that they are always gentle with my cleaning and understanding of my requests during the…read moreprocess. Dr. Dhaliwal is funny and really nice to talk to during the checkup. Not once have I had to wait long to be seen. They run a smooth operation.