Adam is extremely responsive and reliable and does a great job. Super nice guy and a pleasure to…read morework with. Reasonable and fair prices. I highly recommend him!

From the owner: Appliance Repair In the West Michigan Arearead more

Alex is very efficient and knows exact what needs to be done, installed my washing machine…read morebeautifully!

My dryer stopped working and was 18 years old so was on fence about repairing or replacing. Dryer…read moreworked when I held the start button in so was hoping was a minor fix. I called Dadd's and told him age of the dryer and he strongly encouraged a repair. He said it could be as low as $130 for a minor repair or $200 at most. He said it was $90 for diagnostic and no charge for travel. He came out 2 days later and was 3 hours into his arrival window. After no more than 5 minutes he said I had a busted belt and I was happy thinking I'd be on the low end of his service charge. He didn't say anything further and took dryer apart to replace it. After a couple of belts he did find one that fit and installed it and then announced my bill was $200. I was a little surprised cuz the work he did couldn't have taken more than 15 minutes and he'd told me on the phone he billed for labor by the quarter hour and didn't know why this small job wouldn't qualify for the $130 price he quoted me on the phone for something that took about 15 minutes! I let him know I wasn't thrilled and he started quoting other places that were allegedly much higher for just a service call instead of explaining his pricing. He never even offered me an itemized bill either showing exactly how he justified that price either! In retrospect I should have demanded one. I thought all professionals would do that for repairs! He didn't even offer a receipt either although I did pay with a check. I thought he was a little unscrupulous quoting me $70 cheaper on the phone than what he charged when the work was done--especially when I would have been hesitant to put $200 dollars more into that old of a dryer--and he was aware of the age of my dryer! I also looked up the serial # of my belt and it was only $10 on Amazon--so if was $90 for diagnostic and $10 for belt he charged me $100 for 15 minutes of work! I would not recommend this company.

I have used advanced appliance maybe 3-4 times over the last 5 or six years. They are great. Every…read moretime they have been more than fair, prompt, and done a great job. Absolutely would recommend them.

Do not use these people. They were supposed to come out to my house this morning and I stayed home…read morefrom work and they cancelled because they did not like that I asked them to have the technician call when he arrived on my property so I could guide them in. The owner kept saying IF they need to call they will and I reiterated I absolutely need them to call when they arrive. A simple request right? Nope, he became argumentative and cancelled his appt and hung up on me because he did not want to have his technician call me when he arrived at my property. Uh, ok.

I made an appointment to repair a washer. He never showed up. He didn't reply to my call that…read moreday. The next morning he answered and said "your brother", and hung up. I called back and he said I can't service you and hung up. I called my brother and he said about 8 years ago he tried to fix his refrigerator and didn't seem to know what he was doing and didn't fix it. I'm not sure why he couldn't take the time to call and cancel if he decided to be petty about an incident with my brother years ago. Not cancelling and hanging up on me when I called is very unprofessional.

This Review is for Buffum Appliance in Cedar Springs/Rockford MI What a jerk. I called to…read moreschedule an appt. to have a dishwasher repaired, as we had used him in the past. He was rude and I was trying to set up a time for Monday. He asked me what time worked and I said around 4. He said, "I am not interested in the job", and hung up on me. I was absolutely stunned. Obviously he has more work than he can handle if he can afford to hang up on people. Extremely unprofessional. What an ass!

I would use caution. Cost of visit to diagnose was $119 which was reasonable. However cost to…read morerepair an inlet valve on a refrigerator icemaker would be $500. When I researched the part, it was a $100 part new. Why would I pay $400 for labor on what should be about a 30 minute replacement? I watched a few YouTube videos, ordered the part and saved over $250. Many people would replace a $1000 refrigerator for a $500 repair, so I just don't think these labor rates are smart business. I'm sure they do a fine job on most repairs, but do your research on the cost of parts so you understand if the labor charge is reasonable first. I was also scolded by the rep when I called to cancel the appointment to repair, not cool.

They were good with communication BUT they just kept replacing parts on our oven until they got one…read moreto work. First he replaced the temp. sensor and ignitor and said we were good. We used the oven a couple of days later and food was still frozen after it was supposed to be done. He came out again and replaced the board. We hired them to diagnose and fix the problem not to just keep guessing. Called them to complain and their response was " you authorized the repairs". Really, you are the experts who we hired. Will never use them again.

Fixed our refrigerator and our dryer. Honest and reliable- unlike some appliance repair people…read more Thank you Miller's!

Would not recommend at all. Very poor customer service and poor attitude of service technician,…read moreErik. Unfriendly guy with a chip on his shoulder. Would never use them again. Steer clear. If you're looking for fair and honest pricing Miller's is NOT the one to call. They will try to gouge you on the price. This business has changed for the worse since the younger generation took over.

I have used Kevin's for all of my appliance repair for 21 years, and I recommend them whenever I am…read moreasked. I was originally referred by a neighbor who had used them all her life too. One time Kevin came and made fixes to my dishwasher, refrigerator, AND dryer in one visit, all on the same $75. I hit the jackpot that day. One time they told me by my description over the phone that my washer could not be saved, and recommended that I save the money for the service call. Kevin has made a variety of practical suggestions to prolong the life of my machines, or prevent problems. I have never felt taken advantage of in any way. I just called today about my 22 year old dryer. They told me right away that this could be saved, and they'll be here tomorrow. I think I have almost always had an appointment the next day. I am surprised to see any negative reviews of this company at all. I have been extremely thankful to have a good appliance repair person whenever I have needed one.

Poor communication. Does not return calls or texts unless I continue calling numerous times. They…read moretold me to deal with the insurance company for the part that Kevin thought was needed. His office lady said I could get it faster if I ordered it. My complaints were numerous but Kevin could not fix my range. My insurance company gave me another appliance repair company. I only had to call them once. They knew immediately what was wrong, ordered the Part themselves and fixed my range. For the first time... my new range is quiet. Kevin called me upset that my warranty had run out. He knew I had the extended insurance. I'm very unhappy with Kevin's appliance repair. I cannot recommend this repair company.