I went in for a mount on a new pair of skis and asked explicitly for the skis to be detuned while…read morethey were in the shop. I came in the next morning and was told they did not detune the skis despite me explicitly asking on the sheet I was given. I was treated as if I didn't understand what I was talking about as the man helping me told me they "didn't recommend doing that on a new pair of skis" I have skied since I could walk and have had my skis detuned the last 5 years of my life immediately after coming out of the packaging. I paid $77 for the mount and wasn't given half of what I came to do. Will be going anywhere else to get my skis done. I highly recommend Incline, just across the way down the hall from Gorsuch at the base of Aspen.

Best location, best equipment with the most knowledgeable and friendly longtime local staff…read more I've been coming here for years and they're hands down the best......They get it! Thank you....

Great service and selection! My husband and I both needed fly fishing gear and found great options…read moreand sale prices!

Great service Friendly sales people…read more Great selection of products and for Aspen they have the best prices

I'm an avid five star giver, and while I do appreciate Ute, I had a balance of positive and…read morenegative experience. I found myself in a situation where I rented one of their bear cans and finished Four Pass Loop after hours. Theres no after-hours drop off or contact information. Not cool when you're renting gear and unknown things are bound to happen. Luckily, the bartender in the bar underneath the store was cool enough to return for me the next day, with a $30 dollar tip. What really takes off the star though is the pretentious and "too cool" vibe from the employees. Ain't nobody got time for that. Being kind and understanding is free.

Rented back country skis and a split board for a birthday trip. The guy working the rental area…read more(Matt) was incredibly short, rude and extremely unprofessional in the way he conducted himself in front of customers. I work in retail so I left thinking, maybe he had a rough interaction before we got there, trying to give him the benefit of the doubt. Fast forward 2 days later when I go to drop off the rentals. The same guy SNATCHED the skis out of my hand like he was mad at me. We had a great time on the mountain but I'll never give Ute Mountaineer another dollar of mine after my experience there.

Our family of 4 went out this past week with Ray and Adam and had a great time. We were all…read morenovices and they were extremely patient, excellent teachers, and made the 4 hour experience one of the best days of our trip. I highly recommend booking with Aspen Outfitting Company!

Great experience with Aspen Outfitting company! They helped…read moreme try to navigate transportation without me having to ask, they were all welcoming and professional. Mal was a great guide and really knew when to step in and when to let me figure it out. We caught fish :) This is the place to go!

awesome experience Ian and the staff are amazing helpful they have everything you need 1 stop and…read moreshop. best clothes and ski rentals but more than that the staff and isn't are just good people.

The staff is very pleasant and helpful will definitely return again. We enjoyed 10 days skiing in…read moreAspen which we stored our skis and boots every night with them they returned everything dry and clean for the next days skiing. They took our skis out of our hands when we walked in the door and brought us our walking shoes. even offered to help put our boots on in the morning. We had them tune our skis on arrival and again wax mid trip. A+ service $40 to tune and wax one pair of skis, great value.

Some packs and winter stuff is 25% off in the summer time. Great outdoor gear overall. I ended up…read morebuying a day pack that wasn't on sale, the newer ones use a lighter fabric and had a more comfortable and airy back. Friendly and helpful staff as well.

This Marmot store is awesome! The staff are warm, outgoing, and extremely knowledgeable…read more Alex Hudson and Caleb Church helped me navigate a complex warranty repair process, and then helped me sort through a bunch of jacket models and styles. They were extremely attentive, yet somehow never lost track of any other customers in the store. And their friendliness and energy made the whole process a ton of fun. Additionally, the store has a collection of adorable stuffed marmot mascots near the entrance(!).

I love the home section upstairs at this store for little gifts. Perfect for clients or friends to…read moretell them you bought it in Aspen. They have the best candle selection and you won't overspend. Really nice staff ready to help and they gift wrap.

I purchased a $10 item ( audio cables). I tried to attach them to the TV audio out jacks but…read morediscovered the TV only has audio in jacks so, I don't need these new cables. The next day I tried to return the cables with the (opened) package and receipt. Upstairs cashier made me go downstairs. Downstairs cashier was having a fit because the guy in front of me was also trying to return something. Cashier would not take my ($10) return. I offered to buy something of more value. "I" will not return to this very nice store due to the distressed Customer Service.

THE. BEST. EQUIPMENT. I'VE. EVER. DEMO'D!…read more Ok so most people will tell you Four Mountains... no. If you're a serious skier and want serious equipment, this is the spot. When they told me they'd tuned up the skis the night before I was like, as I always am, "uh, yea we'll see." THESE SKIS WERE SHARP ENOUGH TO CUT A TOMATO PAPER THIN! Staff is great. They know their stuff. If there's an issue (which there almost certainly won't be unless you exaggerate your ability when they're outfitting you) they'll fix it. HIGHLY recommend!

Got the most gorgeous Cordova ski jumpsuit in presale last year. Their selection is INSANE if you…read morewant to look like a rockstar on the slopes. Sadly, my fiery red jumpsuit showed up and was way too small and tight. Kevin at the store was super easy to work with for the exchange. Can't wait to see my new jumpsuit and do some Spring Skiing!!!! Thank you!

Free whiskey with your purchase! If I could, I would purchase over 75% of the store. The personnel…read moreare super helpful and friendly as well. The place to go for trendy sporty wear.

Great apparel that stands the test of time. Durable and stylish. Great customer care.read more

We stay in Aspen 8 weeks a year and stop at Susie's every year. Resale shopping is supposed to be…read morefun. It's a treasure hunt, right? Susie's has been decent for a few luxury finds. I've bought ski jackets, clothes, and shoes at Susie's. Well this past week we stopped in and had the worst resale shopping experience ever. My hubs found 6 items to try on and bought 2. There's a no return policy at the store (understandably) so I try on a lot because I intend to buy a lot. I found 15 items to try on. As I was walked through, the woman behind the register looked up and became VISIBLY irritated and asked me to try on my items so that I didn't hold up their dressing rooms. I'm accommodating so no problem. After walking in she started talking about me out loud to the customer at the desk buying 2 items, saying "I'm sorry, it's just that people come in and want to try on the whole store..." There are 2 dressing "rooms" at the store (curtained off areas). I tried my items on quickly. My husband stood outside the curtain. Several clerks asked if he needed a room and he said no. At no point did anyone have to wait for a room while I tried on items; I listened closely for that. Then the woman behind the counter saw my husband and started loudly taking with the clerks in the "back office" about how she was going to have to ask me to swap out and allow other guests to try on clothes right before loudly asking my husband "Sir, do you need to get into a fitting room just to try on 2 things?!" To which he replied "no." I was finished so I left the room and walked straight to the desk. I spent almost $400. I planned to keep shopping to find more stuff to buy, but decided to cut my visit short. I heard the check-out clerk ask every other guest if they'd been in before, but didn't ask me. She offered every other guest an emery board with the store logo for their nails, but didn't offer one to me. It wasn't until I asked if they had a rewards program (because I couldn't remember) that she reluctantly said "no but because you spent so much, we have a logo reusable bag you can have." No thanks We'll never be back. Never forget that resale stores are supposed to be a fun treasure hunt. It's not that serious and any guest can reasonably wait 5 minutes for a fitting room. It's thrift shopping, not an emergency room. No one is dying on the table. I can afford to shop at the brand stores in town, so going forward I'll skip the shitty attitude and just go direct to the brand stores. No fun find is worth such a bitchy encounter.

loved their clothes. some a bit expensive, but lots of good quality items. so much fun to browse.read more