"We always focus so much on our relationship with others, when really, we need to BEGIN taking care…read moreof the relationship we have with ourselves. You can't give love if you don't have any for yourself. Everything starts with the relationship you have with yourself." -- Cassey Ho, Youtuber and Pilates instructor. I first found out about Reset Lounge through a complimentary massage thanks to Yelp Cleveland in February 2020. You can read my review from partnership with Yelp here -- https://www.yelp.co.uk/biz/elite-week-yelp-recharges-with-reset-lounge-chagrin-falls?hrid=wEgT_PVaIRPwODfMWwGkyg&utm_source=ishare&utm_content=review I visited Reset Lounge a 2nd time on Wednesday, 5 February 2020. I definitely needed to de-stress on this day after getting into a minor car accident earlier that morning. INSIDE -- The space is very warm and inviting just similar to a Spa. When you enter, you will be greeted by a staff member at the front desk. There are numerous chairs to sit at in the lobby. There is also a water/tea station right at the front as you enter. In addition, you can remove your shoes and jacket at the front entrance. There is also a back entrance as well because the front outside gets congested from parked cars. SERVICES/TREATMENTS -- If you enjoy fitness, then a small gym is available for use before or after a wellness service. Private personal trainers train clients inside this gym so you can book a personal training session. For services, they offer CRYOTHERAPY, INFRARED SAUNAS, SALT THERAPY, NUCALM NEUROSCIENCE THERAPY, MASSAGE & COMPRESSION CHAIRS, WHOLE BODY VIBRATION (a small machine located in the gym), and more new services coming in 2020. Thanks to Yelp and being a Yelp Elite member, I got to try 2 services for free -- the massage chair and the salt cabin. I highly recommend the massage chair because it is zero gravity meaning the chair reclines back plus it really deeply massages the lower and mid-body. The salt cabin treatment felt okay to me because I was just bored inside plus it was really cold in there. However, there are benefits to salt therapy including helping with skin problems, inflammation, and removing mucous from the lungs. SAUNA -- Benefits include relaxation and detoxification. They have 2 sauna rooms. In my most recent visit, I paid for a sauna treatment which is $20 for non-members or 1 credit for members. Basically, 1 credit equals $20. Now $20 may be too expensive for some people but taking care of your body shouldn't come as a price; rather, a reward. Before entering the sauna, a staff member asked if I wanted electrolyte infused water so I gladly accepted a cup. It's important to hydrate before, during, and after entering a sauna to replenish water lost through sweat. I enjoyed the infrared sauna and the heat (135F) didn't bother me. Infact, I wished it was hotter....haha. Before I walked in, a staff member asked me what program I wanted and I believe I choose "detoxification". See my attached photos for a description of their sauna programs. Once inside, I sat then laid down while glancing through a book. There is a remote inside that allows you to adjust the light. The different coloured light settings are supposed to help the body in many ways. After getting out of the sauna, there is a mini-fridge that has a eucalyptus infused towel for cooling off. It felt nice to wrap the small towel around my neck and pat it on my chest. I highly recommend the sauna and massage chair. Visit Reset Lounge today located in quaint Chagrin Falls. Customer service is also wonderful here. Your body will enjoy a "reset" after you come here. **** - 12/200 total reviews in 2020 - 388 total overall Yelp reviews - Reviewed on 8 February 2020

Beautiful place to come and hit your own "reSet" button. Found this place originally from a Yelp…read moreElite event last year and have been back twice since! They make booking easy and fast - you can sign up for credits or simply just do a service one time. You can book your appointments over the phone or on their website, they even link the appointment to your calendar! Stepping into the ReSet Lounge is extremely relaxing and almost feels like you are at home! Was welcomed with tea and positive spirits. I booked the massage chair & nu calm this time around. The massage chair is amazing as it hits every single part of your body! You are able to relax with an eye mask, music and weighted blanket on you (all provided by the lounge). I then followed this service with nu calm and this is needed for EVERY single person in the world! Haha. The ability it has to shut my brain off and to relax and not think was truly amazing. Truly can't wait to spend more time at the ReSet lounge in the future

Excellent service and focus on getting to the root issue that is causing your problemsread more

I had a 60 minute therapeutic scheduled with Elizabeth as a gift. After a short consult we decided…read moreto do focus work and she was more than amazing.. she helped open up my shoulder I assumed was injured and it was clearly locked up after heavy physical work and a decade of teaching power yoga. I could have hugged her, it was such a productive hour I am scheduled for regular work now. I appreciated the precautions put in place which were excellent, it was the best massage experience I've had. They were careful to not have different clients passing each other in the hallway and temperature checks upon arrival to make ensure the facility and staff stays safe. I was impressed with how professional the entire experience was from the desk staff, paperwork, and the massage itself .. if I could more stars I would.

I had the most relaxing and best massage experience I have ever had! I love the atmosphere! Erica…read moredid an awesome job! Excellent! Highly recommended! I am looking forward to the next appointment.

Erica is great at what she does! The massage was excellent and you even get to pick your own oils…read morein a very special way, you'll have to see her to find out. You have the space all to yourself during your treatment, love the way she decorates and how cozy her space is. Definitely coming back! Thanks Erica :)

I came to Active in hopes that some of my back strain could be relieved due to sitting at a desk…read morefor over 9 hours a day. Dr. Allison is a wonderful person who makes you feel comfortable and talks you through the entire process of what she is doing, the reasons she preforming whatever movements, and asks questions to make sure you feel secure in the next steps will be. Active does take insurance and offers packages to purchase if you plan on going back numerous times. The staff is incredibly sweet, welcoming, and makes you comfortable during each visit. What I do really like too is they offer texting which is helpful in scheduling appointments and reminders. It isn't an automatic service on the other line when texting, it is an actual person who answers your questions and concerns! Overall, Active is a great office that helps resolve your issues while easing your mind with answers to whatever questions you might throw their way!

I love coming here they always have new methods to help ease my pain. Also, it is such a…read morecomforting, welcoming environment. Would definitely recommend to anyone!

Another great afternoon couples massage courtesy of the ladies at Siri…read more These LMTs are the best. I can't express how intuitive they are, finding every knot and tight spot. I also can't believe how incredible it feels when they walk all over me. They're very resourceful and strategic, utilizing a heel, knee or elbow to target and isolate any stubborn knots, for a true deep tissue experience.

December 2025 update: booked another couples massage and they were able to get us the same…read moretherapists that we had in July. Yet again another amazing experience. These therapists are experts at their craft. They find every achy spot and work relentlessly on it, until it gives. Very friendly, the space is relaxing. It is absolute perfection

I got a gift card for Mother's Day and finally got to use it today. Had a wonderful massage…read moresession with Donica. She was absolutely fantastic and hit every spot and ironed out all the aches..... I can't recommend her enough!! I will be back for sure!! She is a hidden gem!

I came here for lash extensions- and Cheyenne was amazing. She was a total rockstar. My lashes were…read morebeautiful and stayed for three weeks. That experience was 5 starts. However, when I set up my appointment for my touch up the receptionist was unpleasant to deal with. She called me three times while I was at work to ask if I could move my appointment up. In response I told her IF I could make that I would let her know within the hour but if I did not call her then we would have to stick with my original time. This spa sends out text messages as reminders of appointment times. I received a message she had moved my appointment up so I used my lunch break to take the trip out to the spa. When I checked in the receptionist asked me why I was there because my appointment wasn't for another hour. She told me that she only sent that message in HOPES that I would call her. Extremely unprofessional, disorganized and inconvenient. I take a drive of 55 minutes to get to this specific spa. I had to sit there and wait an hour and a half for my appointment which was supposed to be with Cheyenne but it was not. Cheyenne has to go home early that day which is understanding. Things pop up and I'm understanding of that. The woman who did my lashes was new and took longer than expected. At this point I didn't mind as long as my eyelashes were done correctly (spoiler alert: they were not). At the end of my appointment the receptionist offered me an eyebrow wax "it looks like" I "could use it". The most unprofessional rude service I've ever had. I was so disappointed and irked by this situation. The picture uploaded is less than a week after my appointment date. Cheyenne came in to check on my lashes before she rushed out and kept telling the woman doing my lashes to get new glue. The way this was poorly handled really depreciates a business incredibly quickly. If anyone has a suggestion for a new lash place let me know ASAP!

I am delighted to share my heartfelt appreciation for Seriously Skin and Dr. Jennifer Kish, who…read morehave been my trusted partners in my aesthetic care for the past 10 years. This 5-star review is a testament to their unwavering commitment to excellence and the transformative impact they have had on my well-being. Over the course of almost a decade, I have witnessed firsthand the exceptional care and expertise provided by Dr. Jennifer Kish and the entire team at Seriously Skin. From my very first visit, I was impressed by their professionalism, compassion, and dedication to delivering the highest quality of care. Dr. Jennifer Kish's remarkable skills as a physician and an artist have consistently exceeded my expectations. Her depth of knowledge, attention to detail, and commitment to staying at the forefront of advancements in the field are truly commendable. Whether I sought treatment for a specific skin concern or sought guidance for general anti-aging, Dr. Kish always took the time to listen attentively, address my concerns, and develop personalized treatment plans tailored to my unique needs. The longevity of my patient-doctor relationship with Dr. Jennifer Kish is a testament to the trust I have in her expertise. Her ability to establish a strong rapport and foster a sense of comfort and trust is unparalleled. I have always felt valued as a patient, and my concerns have consistently been met with empathy, understanding, and professionalism. Seriously Skin's commitment to excellence extends beyond the exceptional care provided by Dr. Kish. The clinic itself is a haven of tranquility and sophistication, designed to create a soothing and welcoming environment. From the warm greetings at the reception to the attentiveness of the nursing and support staff, every interaction has been characterized by kindness and professionalism. In addition to the remarkable aesthetic care I have received, Seriously Skin has also introduced me to a wide range of innovative treatments and procedures that have enhanced my overall well-being. From advanced cosmetic treatments to cutting-edge skincare solutions, Seriously Skin's comprehensive approach to looking your best has been truly transformative. In conclusion, I cannot recommend Seriously Skin and Dr. Jennifer Kish highly enough. Their unwavering commitment to excellence, personalized care, and transformative results have made them my trusted partners in my aesthetic care for the past 10 years. Whether you are seeking general aesthetic services, advanced cosmetic treatments, or expert guidance for skincare, Seriously Skin and Dr. Jennifer Kish are the epitome of excellence. I am forever grateful for their exceptional care and look forward to many more years of partnership. This review is a heartfelt expression of gratitude to Seriously Skin and Dr. Jennifer Kish for their dedication and the significant impact they have had on my skin health and overall well-being over the past decade. Thank you for preserving me in time.

Full disclosure, I have been going to Seriously Skin for a few years for neurotoxin treatments. It…read morestruck me odd that a 3% surcharge was added if you use a credit card for payment. All the treatments at this practice are well over $100 since they are cosmetic. IMO, who walks around with cash to cover this. However, the reason I am writing this review is concerning the experience I had today. As always, when called back I was asked about the treatments I wanted. The assistant was insistent on trying to sell me additional treatments that I was not interested in and seemed confused when I repeatedly stated what I wanted done. Please note, I always do the same thing, brow furrow and crows feet. I am not exaggerating when she repeatedly stated that I wanted two other areas for neurotoxin treatment that I did not want (forehead and lower face). I corrected her multiple times and it struck me odd as I always do the same thing. I was stunned when Dr. Tish came in and injected my forehead (her habit is to come in and inject without verifying the areas). I stopped her from proceeding. Please understand, my forehead doesn't need help, but my eyes and furrow do. As you all know, the neurotoxins are extremely expensive and she wasted my money injecting an area that I didn't want injected. And as a result, less was left for the areas that I wanted targeted. I assumed she would apologize for the mistake and then correct the error. No, she did not. I am extremely dissatisfied with the results as I didn't get the full service that I paid for and she didn't offer to remedy the situation. I will never go there again and you are a fool if you trust your face to her. Lastly, any Doctor that is doing a procedure should, out of due diligence, confirm with the patient the procedure. She never has done that and in my mind, it is lazy and borderline malpractice.