Bad customer service, rude receptionist. Knott cordial with people not friendly real. Smelly and dirty inside and bad lighting didn't have what I needed. It was like going to a zoo that wasn't many years. I'm leaving your review on you. 're f****** a******* here every time i've always had trouble here, but I need worms.So I usually go to temecula but I had no time yesterday.Oh good I require all read more

VICKI got me into snakes ... for my son!! i'm so appreciative ... she taught me more then all my reading did... she sincere hard-working and an animal lover !!! thank you for brightening our world!!! read more

Reptile Den - my son holding hos first boa!!! - Pet Stores Near Me - Lake Elsinore, California

worst customer service ever. the second I walked in there it smelled like shit. that's because theres a box of dead blue worms with hundreds of dead worms sitting there. then the few worms that were alive she advised me to grab the worms myself and bag them up. I'm the customer, the only thing I should be grabbing is my cash to pay. please don't waste your time with these Karens. And then I paid 4 dollars for 1/2 a 3 oz container. Definitely got ripped off. never coming again! EVER!! terrible decision!!!!! if your looking for worms that are alive and customer service that is great Go to the "mini mall" in Perris. read more

Went over there today to look at their hermit crabs while we were walking around we saw 5 Sulcata tortoises rotting in their shells that had obviously been in there for a long time like that. How sad read more

Super good pricing, a huge variety of reptiles. Owner is knowledgeable and friendly. I'm pretty sure the owner runs the place alone or with very little help, so with that being said she's doing a great job. People really don't understand how hard it is to keep so many reptiles while also running a store alone. So for the cages to not be pristine at all times is totally understandable. Petco/Petsmart has a ton of employees and their animals are filthy and sickly. She's definitely doing a great job for running the place on such little help. She also takes in rescues from the local animal control! Which is huge in my book! Such a hidden gem! read more

Reptile Den - 10 year old Tegu - Pet Stores Near Me - Lake Elsinore, California

Support small business like this. Knowledgeable, hard working and there when I need them. Lots of different types of reptile species to choose from and supplies as well. Recommend. read more

Reptile Den - Front - Pet Stores Near Me - Lake Elsinore, California

You would think with all these open , available tanks they would want the animals THEY are profiting from to at least be comfortable.. no . The owner says yeah whatever when someone buys them they'll be moved to a bigger cage . Absolutely disgusted & disappointed that the only pet store in the area cant even care for these poor animals . The people are always rude inside & can care less . Do not support this business . read more

Reptile Den - The snakes are in a environment where they can barely stretch there bodies, asked the owner & she doesn't care , unethical buisness - Pet Stores Near Me - Lake Elsinore, California

I was super happy to find such a cool reptile only store with such an assortment of species. I loved the awesome set ups, whole store was an adventure with so many animals to see. Ended up with a jet black king snake, we love it. Definitely be back. read more

It's a good place with good products but it's kinda smells if your not used to reptiles. It has a good selection of reptiles and spiders and some fish (2 kinds) the bettas are sold in cups with alarmed me and they had small koi in a container it's big but not big enough for all the koi they have and some of the big reptiles witch I have done research on the cages are too small and some cohabitation happens with bearded dragons and some others and some care requirements not being met and some exoterras being closed by pipe cleaners and the store it's dirty dusty and some cages are dirty and there were a few spiderwebs and the other person I was with said the women was rude but they didn't seem rude to me but other than that it's good and they have a good selection of reptiles and spiders read more

If I can give this place a 0 star review, I would. My name is Jasmine and I am a reptile lover, had a bearded dragon for 15 years. Let me start by saying whoever owns this place has 0 respect for the animals in there. I went in the other day absolutely disgusted by the conditions these animals are in. Half of these animals look like they're dead. It is absolutely horrifying how filthy these cages are, half of the cages had feces all over, flies inside of the cages, and the food for these babies have been there for days (soggy lettuces), and the water in these cages is dirty. I am going to be contacting whoever can help me rescue these babies. The owner really needs to dedicate her time and clean these tanks, and keep up with the maintenance, and if she can't then she needs to consider another line of work. Someone please help rescue these babies, I hope the owner reads this and really reconsiders how she treats these babies. She's disgusting. read more

Probably one of the best local secrets in Lake Elsinore if you own a reptile. The Den has everything you need as I've been coming here for years. Vicky the owner will make it a point to know your name and often she'll go out of her way to make sure she answers any questions. What I find amazing is she truly loves her reptiles and often you'll see her fostering or rescuing those pets in need. She's an angel and her prices are low and fair. She carries mice and crickets at probably the lowest price you'll find anywhere I recommend her and the Reptile Den as a must for your reptile needs. You'll find a variety and most importantly a owner that cares! read more

Local place, large selection. Great price! Friendly owners. Definitely love supporting this business

I bought a UVB light for our leopard Gecko about 2 months ago and it stopped working a week ago. I called the store to see if I could exchange it or return it and I was told by the owner and the other lady they don't do that. No exchange no discount on another one because that would affect their bottom line. No sorry that happened or anything. They could not have cared less. Told me contact the manufacturer. In the past 2 months I have spent about $200 there and that's what I got. So much for supporting a small business. Petsmart would have exchanged it for a new one. Won't shop there again read more

I love this place!! I was given a Bearded dragon from my niece. I had no clue about how to care for them or the behavior. She has listened and coached me on how to raise and care for her. Yes I have read on other reviews about the not nice and blah blah, but she is TRULY a Reptile person and knows her stuff.. I'm Grateful I have found her!! Thanks!! read more

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One of the best spots for feeders. I order by the thousands almost every week. Lowest price in town read more

The lady is super nice and gave me all the advice I needed. Best reptile store in town with affordable prices.

The lady working here was extremely rude. Told my son his lizard was going to die. My son became extremely upset after her comment. Will never come here again.who is rude to a child. I will rather drive to menifee than ever come here again. read more

I just have to say that as a new owner of 4 Ghecko lizards, I relied heavily on the great advice that was shared with me from the owner and employees of the den. everything from environmental, :diet, and mating advice was spot on. I give the 5 stars for making me happy and my lizards healthy!!! read more

Hate to have to do this because I really love mom and pop places and would prefer supporting them... However, this isn't a good one. I've been a couple of times and disappointed both times. I purchased a double dome and lights which said would last a year. One went out in about 6 months which was upsetting considering how expensive they were. I went back and bought a replacement one and that one only lasted one week. I went back and told the owner and she was like "ok so you want to buy a new one." Like really! This is not good customer service. Then I told her that I was concerned that maybe it was the dome and if I should bother getting another light or what was going on. She gave me a rude response and said "it happens." That's not what I would expect to hear from someone as a customer that's supported their business and their product isn't adequate. You should have some pride in your business and back your supplies. I'll just ordered them from Amazon they're much cheaper and they deliver to my door. To top it off the shop smells absolutely terrible! I wish I could support the small businesses but obviously it's not important to her to Provide quality customer service. read more

This store should be shut down! I couldn't believe how disgusting the conditions are for all their critters. Owners don't take the time to clean anything! Water in enclosures is extremely dirty and unhealthy. The whole store looks unsanitary and full of bacteria. And, their prices are sky high too. Yuck! read more

The animals here are all well and ethically cared for. The service is amazing, and the owner is very knowledgeable. Supplies are reasonably priced. Enclosures are available at a good price point. read more

Very friendly and they always have what I'm looking for. Crickets are better priced here than at the big brand pet stores.

The Reptile Den is awesome, they have outstanding service and lots of varieties when it comes to reptiles. I buy mice here often, and I love the packaging she puts the mice in isnt a cheap paper bag it's sturdy so you can assure your mice won't chew their way out, and the prices are the best around and they even offer a rewards program so ask about it when buying mice or crickets. The other day I was in and there and she had a huge iguana on the floor and he was just hanging out. Great buisness love this place! read more

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Shopped around, even on the Net, her prices were STILL lower. And i NEED low prices of mice for my Barn Owl, eats THREE a day.

This place is amazing, the woman who runs it is incredibly nice, crickets are super cheap! All the accessories are so much cheaper than pet I and they are the same brands. I also called in because my bearded dragon had cut her toe, she was super helpful and I appreciate that 100% read more

Literally, this place is a gem. The owner is super kind and informative. I'm a new owner of a leopard gecko and even though I didn't purchase my gecko through this location, she is always willing to answer any questions I have and help educate me. Not only is the staff here wonderful but prices are unbeatable. I use to pay $5-$6 for crickets at Petco for 20-40 crickets and now I pay $2 for 40 large crickets, such a great price. Thank you Reptile Den for the great customer service and the affordable prices. I recommend this place to anyone with a reptile! read more

I'm only giving them one star because the reptiles they had were fairly priced. That's it. I went in with my two children who LITERALLY had their hands in their pockets or holding mine. They gave the animals space, no tapping, no close ups, no loud noises etc. Just because we will be first time reptile owners doesn't mean we are idiots. So walk in, no greeting no nothing; alright whatever. But then when I ask if a lizard up front was a bearded dragon ( it looked similar) she scoffed and just pointed to the back. Fast forward to walking around the store and noticing more and more how unhappy these animals look and how many of them are in gross dirty enclosures. While the lady up front, Vickie, just sat their twiddling her thumbs. When I got up as we are making our way out (probably had been in there a whole of 10 min), I noticed a skull shaped water fountain that was literally named "Repti-Rockfall" or something or other. It had reptile in the name. So I ask, "oh how cool! Is this something that just goes in their enclosure or...?" And her response was the BITCHIEST, most passive aggressive tone I've honestly ever had used in customer service. She said "ugh no, not if you're getting a bearded dragon. They are lizards, they are desert animals." So I reply "interesting because I read that they love the water and require daily baths." And I don't even remember what her answer was but then she barked at my kid for looking at some dumb plastic snake. I will NEVER give this place my business. read more

First off... to the negative people. Vickie is blunt. Ex military who devoted her time for 20 years in the service. Who gets no benefits for her time. She works alone because she can't afford the help. She works 13-15 hours. It takes almost 3 hours to feed and water everyone. Everyone is given fresh food and water every morning. Here's the thing about reptiles...they stink. A lot are protein eaters and as soon as they are given fresh water they drink it then poop in it! It's smells because a lot need wet soil and that gets smelly with the warm lights, quickly. If a product is bad. It's not her fault, it's the manufacture. She donates her own money for rescues that people bring in and are usually in horrible conditions. She pays for vetting out of her own pocket for her customers. She gives breaks to people when money is tight and they can't afford proper food and care. The part when she gets frustrated is she exhausted. She cares for her elderly mom who just went through battling cancer. She deals with people who make quick picks in animals cause as babies they are so cute. But, then people don't listen to proper care and diet. Also, the rat/mouse boxes are not cheep for her. But, they are also meant to be in there shortly as you are going to go feed that live animal to your animal. So, maybe , be nice. Help her out. Bring your own enclosure or buy one. She doesn't keep the animals in what looks to be nice bedding or substrate ( which is often the wrong kind)because it usually hold mites. So when you go some where else and see wood chips and it looks to be clean...it hold bacteria as mites but also helps prevent smell. Your not going into a perfume shop! Do you complain at the zoo when you massive amount of poop and can smell it? Nope. She works her ass off. She's genuinely a great lady. But, she gets sick of uneducated rude people. But, damn, she's only one person. Who works even when she's sick because she has no choice. So please, be kind. She really does what she can. read more

I love supporting small businesses but this place is disgusting. The whole store is covered in cobwebs and dust. All of the animals cages were filthy and I honestly felt bad for the reptiles they were selling. The prices are also a bit overinflated, they were selling regular baby bearded dragons for $70! The lady at the counter did greet me hello when I walked in. Even the handle on the door when you go in was wrapped in a filthy towel. I have no idea what the towel was for? I wish I could say something nice. I just feel really bad for the animals. read more

The lady is rude whent there to buy a bearded dragon I picked one out and she gave me a different one then the one I picked out it had its tale nipped luckily I looked at the one she gripped and told her she told me to make up my mind super rude she got super upset when I told her I was ok and I told her she should probably change her attitude and mabe she would have more business I'm a very respectful person but not a push over the place is also very dirty the cages are also very dirty these animals need to be rescued cuz this lady is taking very poor care of them read more

Vicki was absolutely amazing. We went to her store yesterday she helped us with everything. Amazing customer service. She was so helpful with helping us with our 6 month old chameleon. She helped us with his new diet and a beautiful plant. Amazing live plant selection. Amazing prices. We recently moved out here and this is our go to store now. The next reptile baby we bring home with be from this store and all accessories and food. Absolutely loved it read more

I bought my leopard tortoise from here a little over a year ago. He (assuming he is a boy) has been healthy since the day I brought him home... eats like a horse. It's been fun watching him grow up and he is turning into the most handsome tortoise ever, with a great personality. Vicki answered the million questions I've had... even called her a few times with questions months after getting him and she was happy to answer. I followed her advice and he's thrived perfectly. I hope to get another tortoise baby from her in the future once I find the space for a second. read more

Reptile Den - My baby Nacho a leopard tortoise purchased from The Reptile Den - Pet Stores Near Me - Lake Elsinore, California

Best reptile store around and the cheapest crickets you'll find. I've been a customer for about 8 years because Vicky is awesome.

Going on 4 years now being a weekly customer so I think it's time for update. Vicky is still amazing! She literally knows everything about reptiles! She won't tell you what you wanna hear or sugarcoat things, she will be honest and I love that! She has an answer to any question you have. The prices in store are affordable and you can't beat the price on mice. I would refer her to any reptile owner or lover. Go check it out you definitely will not be disappointed! read more

The first thing we noticed was the rancid smell of animal urine and feces when we opened the door. The store and animal cages were filthy. We were not greeted when we came in and were treated very rudely by the lady working there. She acted extremely annoyed when we asked for help. The final thing we noticed were the inflated prices of the sad and dirty animals that they were selling. The little box turtle that my daughter was looking at was over $600??? I don't recommend going here. In fact, I am surprised that they haven't been shut down by the health department. read more

Thank you so much to Vicki for all your help. We love our perfect bearded buddy with the imperfect tail. read more

Reptile Den - This is Mr Lazy Bonez. - Pet Stores Near Me - Lake Elsinore, California

I was staying at the hotel across the street and before the trip back I had to stop in here. I love reptiles and own a bearded dragon myself who is the most lovable little guy an owner could ask for. All the guys in here looked well-fed and happy. Cage sizes were good and lighting seemed like it was at the correct temps. I like how they even had cages over the lights on the inside so none of the lizards smacked their heads against the bulb. (Some reptiles are, unfortunately, not so bright lol) Snakes, tarantulas, monitor lizards, cornsnakes, tortoises, chameleons all lined up against the walls of this little gem of a shop. The ladies who were in there feeding seemed nice and were comfortable starting conversations with everyone who came inside. read more

Myself and my husband have been going there for a while now, Vicky her husband and family are all very friendly and helpful. Her prices are fare and I will always support her store read more

Reptile Den - Pet Stores Near Me - Lake Elsinore, California

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This lady is knowledgeable and super caring! You just need to give her a chance She is super cool I would rate her 1 million stars if I could she always has what I need For my leopard gecko and she also gives good advice read more

This place is despicable, they don't care about their reptiles or their customers. They willingly, and knowingly, sell sick reptiles and then refuse to do right by the people who wanted nothing more than a pet to love. Don't waste a dime or your time here as their shady practices will leave you with nothing but a lighter wallet and a sad heart when your chosen pet doesn't even make it a month. Terrible business read more