Not very happy about my experience my dog was a toy poodle and I advise the groomer to trim my dog this is probably the second or third time she's done this her name is Suzanne, I'm sure she means well but if I say trim my dog don't go out and cut him till he's like skin short and she would say oh he was matted she couldn't do it okay if that's the case then you should definitely let the owner know if they want to continue rather than cutting all of his hair because that's not what I wanted. Will not be returning. read more

Horizon Pet Supply - My poor dog is cold now shivering all the time - Pet Stores Near Me - Wildomar, California

I love the way the talented groomer takes care of my doodle girl. I am always amazed on how beautiful she turns out. I highly recommend this dog shop! Very friendly service. read more

Staff members are all about customer service. Always willing to answer all & any questions. The grooming salon is priced very fair. The women take care of our fur babies very gently and graciously. This is the only Pet Salon my tiny fur baby feels comfortable at. read more

Horizon Pet Supply - Minnie after her grooming - Pet Stores Near Me - Wildomar, California

Best place to get top quality pet food. They have some aquatic and reptile products as well. Their rodent section is amazing as well as their birds and overall this is an amazing store for buying things for your pets. The groomers are also amazing and very understanding and are willing to try and achieve whatever look you're looking for on your pet. read more

Horizon Pet Supply - This is my dog baby who got her nails done by the staff and they were amazing with her even though she can't stay still for a second! - Pet Stores Near Me - Wildomar, California

ZERO RATING. This is a HORRIBLE place!!! They lied about my Aussidoodle being matted on their reply to my previous posting but admitted they did cut my fur baby's neck in several places like that's alright!??? These people are NOT dog lovers at all to dismiss the fact that nips and cuts come with the territory. I can tell you for a FACT my Aussidoodle was NOT matted nor was he EVER deeply matted as she implied and that is a true pure FACT. I had to keep my boy covered up whenever he went outside for fear of sunburn. I also had to treat his cuts daily until they healed. NOT A PROFESSIONAL SAFE OR GOOD PLACE. PLEASE DO NOT TAKE YOUR PETS TO THIS PLACE. Thank goodness I found a true professional for my little guy who does an outstanding professional job and loves him dearly!!! read more

Horizon Pet Supply - Horrible she skinned my Aussidoodle! - Pet Stores Near Me - Wildomar, California

Love this dog store and they were soo sweetttt to my baby when he got his nails clipped !

This place is very good ! They groom all our dogs and we have no complaints . They always remember our dogs by name

Owner is very rude. I don't plan to go here anymore. Crappy service all the time. They never have a smile on their faces.

very unprofessional place, they kept calling me to schedule a grooming appointment the day of and then cancellling this happened twice. Then I called back to make one final appointment and they didn't even put it in the books. Don't go here they probably won't even book your appointment right. read more

can't get help too busy on personal calls unless you have all day to make a purchase. They don't have any price sheet up for raw frozen raw food& can't get prices from the staff read more

Love it here ! Thank you ! So glad we found you guys, Yvonne I think is the lady who did teddys haircut this time I could be wrong I'm not good with names. But she was super sweet and did it exactly how I asked ! read more

Horizon Pet Supply - Broly groomed by bri - Pet Stores Near Me - Wildomar, California

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Exceptional customer service each time I've come in! The lovely lady behind the counter assisted me (each visit) with great advice and kindness!!! Go here pet peeps!!! Go here!!! read more

Horizon Pet Supply has wonderful groomers that always do a fantastic job with my dog Lola. She'd been fearful of being groomed after previous experiences, but she actually gets excited when she realizes we are at Horizon. That says a lot about how they treat her and it's appreciated! I definitely recommend Horizon! read more

Wow! What to say. My baby got groomed about two months ago and all I can say is amazing! He looks so freaking cute and cut him down so short and I absolutely loved it! He looked so handsome and looked like a puppy! They were super nice and honestly probably the best priced grooming I've ever paid for! I will continue supporting them and can't wait till my baby gets groomed again, amazing people and service! 10\10 recommend! read more

Horizon Pet Supply - My chihuahua terrier mix, cookie - Pet Stores Near Me - Wildomar, California

Extremely knowledgeable, especially when it comes to a fur baby that has lots of allergies! Thank you

Response back to you, 1 you never talked to our vet, you talked to the receptionist who gave you just vague reasons that could case these injuries. You called our vet and acted like we were with you to discuss our dogs on speaker phone, vet never took your call. We have verified this with our vet. Actually Our vet said, environmental things don't know to be in a straight line like the injuries in pictures on our dogs. Burns from hot tools can. Because our dogs are not shaved short, yes we didn't notice at first but once they started bleeding and hair started falling out, then we took to vet and had that area shaved, is when the injuries could be seen . Yes it was the first time at your place, but if we had looked at your reviews of other strange injuries animals received at your facility , there would have never been a FIRST!!! read more

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Came in for a few pet toys and supplies while in town. The lady who helped me was I am assuming the owner was very sweet and helpful and hooked me up everything I needed. I'm not from out here but at least I know that when I'm here visiting my friends I have a local pet supply store that has what I need! read more

Horizon Pet Supply - Pet Stores Near Me - Wildomar, California

This place was referred to me & I thought I was getting great service by a professional but it was the worst service and un experienced groomer I've ever been to. My dog was so unevenly cut and buzzed in patches. It was awful and the groomer promise that she would make me happy before I would leave upon dropping off my dog if I wasn't satisfied she would fix it and then when I picked her up her demeanor changed and said I can come back some other time. Also the dog did not look clean and still had dandruff everywhere...This place Is definitely not recommend and unprofessional and not to mention tried charging me twice... read more

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I'm an orange county girl. I've gone to petsmart way too many times and have been gravely disappointed with their grooming jobs. Now I know its laziness. Recently I came to murrieta to visit my aunt. She referred me to Horizon. I'm so happy with their service! The happiest I've been in a very long time. A fantastic job was done! And I will continue go back now that they have earned my trust and respect. read more

Horizon Pet Supply - Best groomers ever - Pet Stores Near Me - Wildomar, California

The lady treated my dog terribly. She is obviously not a dog lover. My dog is my family and when she told me to go wait in my car and she would bring my dog out to me when done, I about lost it. I will never go here again , she traumatized my dog. she bathed her for fleas and put her in a cage with a large blower on her and my dog was scared to death. I would not recommend this place to anyone. read more

Almost perfect place. They were very nice and took my older poodle in for a grooming. They did great customer service and grooming wasn't bad. They had only a few dogs so it was good not worried about her. There's a great amount of pet supplies and I purchased good quality dry dog food for my girl. Thank you for a great first time. The place is clean and welcoming. read more

Took big Bernese Mountain dog in for a way overdue bath. Was recommended to this place by a neighbor. We could not be more pleased with the results. Both groomer and staff were very pleasant to deal with. Will be our go to place for next bath time. read more

Best quality and value. Hands down #1 pet supply and groomer in the Inland Empire. I rescued an English Bull dog named King Arthur (1 year old) that had some sad issues with ticks and fleas and smell. It hurt my heart to see such a magnificent loving dog in such condition (especially with a name like king Arthur); I called Lake Elsonore Animal Hospital and scheduled for an emergency visit and was told they could see me right away for an extra fee (emergency fee). I am not rich and the fee of $200 in these times was a stretch for me but I decided I had to help this dog right away. The $200 at the hospital would of only covered an exam and medication to rid the fleas and ticks; after showing up at Lake Elsonore animal hospital and waiting out in my car with my dog for over an hour and a half I decided to leave and the plan was to go to Pet Smart and buy the items needed to clean and protect (Frontline) this dog myself (maybe save some cash?). Well on my way to Pet Smart my heart told me to look for a small mom and pop shop pet supply place and support small business in these trying times. Best decision I have ever made. King Arthur got seen right away and he was met with the love and respect of a king. For the same price of the hospital, King Arthur got washed, fleas and ticks removed, chew toys, highest quality flea and tick protection and highest quality breed specific dog food. He was treated like a king. The cost $199.80. Choosing Horizon pet supply and grooming over bigger business was a great decision and this business is what makes America's small businesses essential. It stands as an example of the quality that all American small businesses should have on our road to recovering from this covid 19 pandemic; I would give them ten stars if I could. read more

Horizon Pet Supply - King Arthur - Pet Stores Near Me - Wildomar, California

Super friendly, great customer service experience. My dog Astrid gets groomed here and she loves it. 5 star service

I like this place close to my house and very convenient... However if your helping a customer and your boyfriend is calling you you shouldn't tell your customer to hold on and pick up the phone call... yes she showed me the phone and said "uhhh hold on" and answered and walk away. Hey maybe an emergency I understand but get someone else to help. Because other wise it looks real bad... But the groomers here always do an amazing job! read more

I've always had a great experience with their groomers there! I have a standard poodle and they always do a great job with his cut; one of the hardest and most tedious dogs to groom. I've dealt with three different groomers there, all different but all good. Staff is great; have been taking my dog here for the past 4 Year's and have been very happy. read more

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Love the owner. Hate the workers. My dog has gotten groomed here MULTIPLE times. Never a problem. I give them clear instructions on what to do and how to handle my dog so she isn't triggered to attack anyone. I have never had a problem. The past groomers end up kissing my dog and praising how great she is. Go in for her appointment for today and of course there's a new groomer. I give her the same clear instructions and she by passes them. What happens? My dog gets triggered and tries to bite her. She says my dog is "ungroomable" yet she's been groomed there before and never had a problem. read more

I brought my two shihtzu's in for a summer cut. They look adorable and were not filled with anxiety when they left. I wish I would have gotten the groomers name so I could acknowledge her personally....next time. I'll definitely be back! read more

Horizon Pet Supply - Pet Stores Near Me - Wildomar, California

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Grooming service was horrible!! My fur baby was cut all over his body & bleeding from his ear. No body informed me of any issues & then when the manager went to return me my dog, he slipped his collar & ran out the open door into a busy parking lot read more

Horizon Pet Supply - Dripping blood from front of ear to inside of ear, on his neck & dripping blood in my car - Pet Stores Near Me - Wildomar, California

This review is based on grooming and not the store itself as I've always had positive experiences shopping there. Always available and willing to order my needs. However, I've been taking my dog to be groomed appx every three months specifically to have his glands expressed. I do the washings at home most of the time. I make sure to say that on drop off that I'm not specific about the cut or cleaning as much as I am the importance of his glands . Two days after his grooming .. his anal glands exploded. Very expensive vet bills incurred. Basically , I paid for a very expensive shampoo. Be careful if your like me and have a small breed that needs this very important grooming step. I will pay a little more now to take him to Natalie's rascals. read more

Buyer beware...purchased a snack bag for my dogs...there were two labels on it. Thinking the "dare label was the price I purchased the snack not knowing..got home did not open ...kept receipt asked to return the $40'pp outrageous snack...would not take back ..said due to COVID...must not be concerned too much about covid since employee was not wearing mask...will never go back there again and would suggest you do not as well. Beware of the grooming prices as well. read more

I've used this location for grooming my cat and they have always been extremely professional, very nice and accommodating. I just called to try and get my dog in for some beauty time and even though we weren't able to find a time right now to get her in, she tried so hard to accommodate me. Very professional and I will be returning. read more

Every time I enter this store, I feel like I'm at a friend's. The atmosphere has a country-like where you take your time browsing, chat with who's working and that's a good thing. There are plenty of products to choose from, even those I didn't think they had, they did. I enjoy this pet store and what they have to offer. read more

I have many dogs and this is my go to place for grooming. Close to home and they always do such an amazing job on the grooming of my dogs. The best thing that recently happened was the young lady who grooms my dog made mention about concern that her eye looked like it was bulging more so than usual (she is a Shitzu). Took her to the vet and sure enough, glaucoma and ended up having her eye removed. Thank you horizon grooming team for giving me your opinion as I did not notice as I see my dog every day and she has bulging eyes to begin with. She was in a lot of pain and did not notice. read more

I've been taking my kitties there for several years. I find these people to be very friendly, and have wonderful groomers, and always seem to carry products that are hard to find. Love this store, and staff too. read more

I have been to this store a few times each time has been pleasurable. The products/ grooming are affordable and customer service has been great every time. read more

Sadly I have to give only two stars. I have tried this store several times and each time I am extremely disappointed by the lack of professionalism and customer service. The one employee smokes out front, another never greeted me and continued gossiping with the groomer through my entire purchase and check out. Never said one word to me. Another time, a manufacture coupon was declined because I "didn't shop at her store enough", I always feel I am inconveniencing them to check out. The two stars are for carrying the food I like to purchase... read more

Our first time in this pet supply store today was great! The woman who helped us knew exactly where everything that we needed was and gave us free training treats for our dog Belle. Unfortunately they didn't have the collar we wanted, but they had the Innova puppy food, and Yuk spray. We would definitely come here again. read more

Went in to buy some specialized food for my dog and they had a sale on the exact brand. Not knowing it was EXPIRED since September I took it back and the girl said. All Sales Final. After complaining and telling her you should NOT SELL EXPIRED FOOD she refunded my money. Never going there again and the Manufacturer is aware of the situation. Terrible service and attitude read more

I have brought my two dogs here for the past 2-3 years. They always charged me the same price for my larger dog, then all the sudden recently they raised the price saying she is too big of a dog to keep the original price I was quoted. Why would they have given me that price in the first place? She hasn't grown. Also the quality of grooming has gone way down. My dog came home smelling like wet dog. The people working there had an attitude with me and I noticed when I went to the back to get my dog, she was in a tiny little cage. She is a bigger dog and could barely fit in it. I am very dis-satisfied with this place. This is also not the first time they've messed up. I definitely am going to petsmart from now on!!! read more