After reading the reviews online for P.A.W.S., we were very hesitant and waiting to experience some…read moreof the same negative feedback. Especially around customer service, the amount of time it takes to adopt a pet and if the pet was still adoptable once we got through the process. Well, we DIDN'T have ANY of the bad experiences others reported. The customer service upon entry from START to FINISH was OUTSTANDING. Upon arrival, we were greeted by the front desk with excellent customer service. The 'cat' coordinator who took us to the cat section was VERY knowledgeable about the cats and spent an incredible amount of time with us. We didn't feel rushed at all. P.A.W.S followed through with everything they said they would do. The whole process from seeing our little Whisper to picking her up and taking her to her new home was six days (and that's because two of the days we weren't available). The process went very smoothly. They answered our questions in person and returned our phone calls and emails timely. They are very concerned about their pets and the homes their animals are placed in. We feel really honored to house one of the pets from their facility. Thank you P.A.W.S for everything you do for animals!

My wife and I visited the shelter and found a dog we both liked. We were told we had to find out an…read moreapplication. That was fine. We were also told there was no guarantee the dog would still be there. We followed up and called every day and got no information. We were also lied to by the people handling the application. Bottom line is we were given the run around, lied to and then the dog was adopted by someone else. Spare yourself the frustration and heartache! Go to another shelter that treats you with respect!

We did get Max from TLC in July of 2003. He was a wonderful…read moredog. When he passed in 2016, we adopted our Maggie from Hopeful Tails in Joliet ( 2016). Maggie passed away in September of 2025. God bless her. We adopted Meg at the end of September. She was a surrender. Our win! Meg is adjusting. It takes awhile. Thanks, TLC. Barb Thompson

Our sweet sweet lab Marley had to be rehomed and we were devastated - we saved her from euthanasia…read morea year ago but she was aggressive to our family dog we have had for over 7 years. We couldn't imagine her life continuing in a bedroom all by herself any longer, walking them separately and feeding them separately, etc. it was not the life we imagined for our sweet girl. She was adopted the very next day. Although it still hurts to miss her, she has a better life ahead. We love TLC and we will forever miss you Marley and love you dearly!

I just adopted a cat from Lulu's and had a great experience! All of the volunteers and staff I…read moretalked to and emailed with were so friendly, helpful, and quick to respond. I could really tell that everyone there cares so much about the animals before and even after they are adopted. I would recommend!

Great rescue. Great people. They take great care of their animals. Ourselves, our family, and…read moreour friends have all adopted several animals from Lulu's. Would recommend.

In October I fostered to adopt a dog with Pet Profile Rescue. I had applied about 3mos after losing…read moremy dog of 17yrs. During my interview I explained to Cindy that I wasn't sure if I was ready but this guy caught my eye etc. He was already pending adoption so I was bummed bc I felt like he was supposed to be part of our family. Fast forward a week later and I get a call that his first applicants fell through due to their extensive travel plans, I brought him home and we all adjusted to the other and by week 3 we were in love. After finding out more about him/his history I really felt that my dog that had passed sent him. What I really appreciated about the rescue is how thorough they are in the process and they make sure it's a fit for everyone. They knew I might not be ready but gave me a chance and it worked out for everyone. I can't recommend this rescue more.

Chris and her entire foster and transport team are nothing short of angels in the dog saving world…read more They've helped hundreds of animals, not just dogs. They work tirelessly and spend any amount of money necessary to save a dog in their foster care. I am a proud foster failure of Pet Profile Rescue and now I help foster other dogs (even though I want to, I can't keep them all). Without these amazing people helping rescue these puppy mill dogs and nurturing them back to health, many many dogs would have died needlessly...but instead they have wonderful new loving families and safe homes. Thank you! Please keep up the good work! I wouldn't have my Sophie without you!!!

Children were so excited to see all the animals. Fantastic place for adults and children to visit.read more

Absolutely wonderful - Healthy happy animals, and…read morebeautifully taken care of ! A joy to visit and... I will return

Great staff. I had researched cats on line and knew the one I wanted to meet. The staff were great,…read moremeet went well and the adoption process was easy. The huge problem was my cat was starving. When I looked at the records this small cat lost 20% of her body weight in about 3 months. When I got her home and fed her the same food she couldn't keep it down. If I continued with feeding her that food, and I added a good quality canned food, same issue, she wouldn't have last 6 weeks. Luckily a friend gave me a bag of food which I tried. 3 months later she is healthy, great weight and happy. I know they are a huge number of animals to watch but even their vets commented on how skinny she was and how she was losing weight. There is some lack.

Have been trying to adopt a surrender. We've talked to several people about this and each one…read morepromised to call back. We know the person that surrendered him and this is where he took him. First we were told he had been neutered and it would be a couple of days. They knew we were going to take the dog! Called today, got the run-around, put in hold and then disconnected. Called back and was told the dog was "transferred" but they would not divulge where he was taken. We were told a manager would call back ... didn't happen. Sent an e-mail to Darlene, the president, again no response. How sad. I used to donate a lot of money to this shelter, but stopped because of poor practices. I'll send my money to Felines and Canines. They genuinely care about the animals. Please don't take your dogs there!

I adopted 2 domestic black cats: Leo & Midnight. They came as a pair. Background check, application…read moreprocessed, only $60.00 they both were microchip, vaccinated, spayed and neutered, ventinary check up to deem the health. The past 3 months have been fun. Midnight, is female, sits on the top of the living room chair watching out the window. Friendly, lovable, meows for me to pet her; such a stress reliever. Leo, the male, is shy. He will spend most of his time downstairs. The cats are quiet, clean, low-maintenance for the life I live. The animal control personal were very professional. The animals were shown care. I appreciated the genuine attitude the building and staff showed. If interested in a pet give a sheltered animal a chance because animals adopted from shelters typically cost less than ones purchased or even acquired for free--once you add in the cost of vaccinations, spay/neuter surgery, microchip, dewormer, and other "tide bits" included in your adoption fee, you'll probably be surprised what a bargain it is to have chosen an adopted pet. Most shelters and rescue groups conduct thorough behavioral analyses of each pet to get a better ideal that they will be the right piece for your family. Schererville Animal Control did this and told me if anything happens to please bring the pets back. I can not recommend to adopt a shelter animal anymore than buying from a pet store etc. Most pets end up homeless through no fault of their own--"moving" and "landlord issues" are the top reasons people give for relinquishing their pets, please check out your local shelter. It was definitely 100% worth it for my children and I.

We recently adopted Rufus (now Riker) and were so happy to see how well he was taken care of--even…read moreif he was only there a few days. Angela scheduled his vet/surgery appointment and we got him over there right after the weekend. We're still working through the introduction to our dog, but are hopeful that they'll be great siblings. :) I know that there are many animals that come through there, and all I have heard are good things about how Schererville AC takes care of the animals and how professional they are with everyone. Keep up the good work!

I am all for rescuing animals, I love animals, and have been a foster for this rescue 3xs now, up…read moreuntil 3 weeks ago. But, according to the mgr. named Kim she stated to me, "Please understand that we are currently in the process of moving out of our facility and are significantly understaffed. As a volunteer-run organization, we are doing our best". Which to me isn't good enough, and at what cost? Bringing in dogs from Kentucky and then selling them for $600.00-$700.00 dollars isn't helping dogs find a nice home. Stop bringing in trucks of animals in until you clean up for rescue. They have had several complaints, just look them up. Even their fosters aren't being taken care of or RESPECTED! Until they can clean up their act, there are other great animal rescues out there.

I had a wonderful experience with Ruby whiskers! I have a…read morebeautiful, energetic, loveable kitty from them. I really respect their entire process and I love that they respond!!! They weren't the only place I tried but they were the only one to respond. they verified me and I was blessed with my new baby boy kitty. I highly recommend Ruby Whiskers!