So I went to get an oil change today. Before I dive in I…read morewant to say I already expect to be up charged or offered other services. I pull up I tell the gentleman I just want an oil change. Only an oil change. I leave my vehicle, they call me to go over the invoice. The young lady working shows me my filters and says something about changing them. I say no, I'm fine I just want the oil change. She says are you sure, this is the air you breathe. I say yes I'm sure I can change that myself pretty easy, just the oil. Then she mentions brakes and another worker comes and mentions my windshield wiper, which has been working fine just used them the other day but to all of this I say no thank you, just the oil. She then asked about the filters again, to which I gave the same response. She says ok, this is the air you're going to have to breathe makes a face and starts laughing as she takes them back to my vehicle. Which I personally think is a little unprofessional. My car gets finished. I go in to pay, I pass her the money she gives me the change I say thank you, she says mmhm. I turn around she says "do you want your keys" I say something like oh they aren't in the car? When I get into my vehicle I pull off when I look to my passenger side all of the papers that were in my glove compartment are on the seat and floor so I turn around to go back. I spoke with a different person and just asked why they'd be out of the glove compartment, I should have got his name because he was professional, he says oh they went into the glove box to get the cabin filter but the items should have been put back to where they came from and I informed him of the interaction. This review is a combination from all of the slightly off-putting things that happened after declining extra services that seemed like micro-aggressions stacked on top of each other. What I think should have been a pretty basic and normal thing suddenly felt petty. I usually don't go to this location and probably won't again, no hard feelings to the staff that was uninvolved more so writing this review to educate how one tiny little micro-aggression or gesture can make or break the level of service and make even small mistakes seem intentional.

hours are alway changing and they are always early…read moreManagement is very unprofessional and rude

Courteous customer service that made me feel welcomed and updated me on my vehicle's condition and…read morerepairs. I really liked how they gave me options on whether the work that my car needed repairs was serious or mild. Ron was a great service advisor to work with in making sure that I can trust their company in doing mechanical repairs as needed!

These people been in business for over 50+ plus years and they still retard don't know a lick of…read morenothing, how it 2 weeks to do a " big job" and u can get ur car crash fixed within a week???? Then every time I bring my car it's a new issue, then they fake fix and it a bigger issue weeks later. I don't NOT RECOMMEND! Especially if ur black because there racist, going put a stop on my car bc my brother is a fair tone of skin so they could work on his ..

I am sharing this publicly because I have been without a vehicle since November 8th, and Pep Boys…read morehas still not provided a single written update, inspection, or resolution--despite multiple promises from their customer relations team. After Pep Boys Marlow Heights (Store #0073) installed new tires on my 2007 Toyota Camry, my car immediately developed rubbing noises and visible tire damage that did not exist prior to their service. My vehicle has been unsafe to drive ever since. I followed every step they gave me. I contacted them repeatedly. I sent photos, emails, and documentation. I even told them my phone was broken and asked for written communication so everything could be documented. They ignored that and still never reached out. At this point: * My car is undriveable * I've had to move it in unsafe condition just to avoid towing * I've exhausted money paying for storage * Pep Boys closed my case with no resolution * No one from the store or corporate has contacted me in writing * This situation has now reached the BBB and Maryland Consumer Protection Division All I am asking for is a proper inspection, a written explanation, and corrective repairs for an issue that happened immediately after their work. Pep Boys, I need a real response and accountability. My case number: #293296. I am requesting that a corporate-level representative contact me by email, as I have stated from the beginning. This has gone on long enough. -- Chiquita Edwards

I went to Pep Boys because my check engine light came on and my car had a slight knocking sound…read moreafter an oil change i received elsewhere. The initial diagnostic showed three codes, including one for the fuel rail - and electrical issue and they recommended replacing the fuel regulator. When I asked for documentation showing that the fuel system or regulator was actually tested, they could not provide any proof--everything was explained verbally only. I later asked them to check if my car had too much oil, test drive it, and see if the codes cleared. Khalil called back told me my car supposedly had 5 quarts of oil and later 8 quarts of oil when i went into the shop to speak f2f, he said they drained it, and performed another oil change - that I did not authorize. And my codes never cleared. I asked for documentation of the post-oil drain inspection, proof of the test drive, and proof that my fuel system had been tested. None was provided. They only provided a work order for services rendered and recommended. The manager Khalil and the big fish with the blonde hair refused to provide documentation that any work was done and later shared i would need to pay an addtnl dx fee of $110. The staff decided to argue me down abt my little car having 8 quarts of oil. I refused to pay for the unauthorized oil change. I was going to pay the dx fee but kept asking for documentation that work was done. They had my car for 48hrs. The manager, Khalil, gave me my key, told me I would not be charged, and told me to leave. I arrived with a check engine light and slight knocking and left with my car still knocking and now shaking. I would encourage anyone to be cautious going to this shop.

This is the easiest oil change location ever. You just pull up and never even have to get out of…read moreyour car. I've been here several times and the process is always smooth and quick. They'll also let you know if things like your air filters need to be replaced and can handle that right there on the spot. The service is affordable and super convenient, especially if you don't have time to wait around at a busy mechanic shop. If you're coming, I recommend approaching from the Pennsylvania Ave side of Silver Hill Road so you don't have to deal with making a U-turn. Also have to mention the music was on point. Even though the service was quick, I caught "I Want You Around" by Snoh Aalegra and "Girls Need Love Too" by Summer Walker playing while I was there. Quick service with a good soundtrack. Hard to beat that.

Shoutout to Darryll from Hiring Davon for providing outstanding customer service! From start to…read morefinish, he was professional, friendly, and incredibly helpful. It's always refreshing to work with someone who genuinely cares about creating a great customer experience. Thank you for going above and beyond--it definitely didn't go unnoticed!

I came with an issue of having my car steering to the right with a slight vibration through my…read moresteering wheel. I thought I had just needed an alignment. When I walked in there were two other customers being serviced so I spoke with the gentleman at the desk and asked if I needed an appointment and he advised I did not! So he immediately took my keys and went to my car to see the issue as I described it. After a test drive he decided that he needed to put it on the machine for further inspection. After a second test drive he came back inside and advised my issue was actually with my tires themselves. They gave me affordable quotes for both used and new tires and a short while later I was driving off with my car feeling as good as new! Quick diagnosis, accuracy and friendly service is what I received. I appreciate only having to get the needed items done and no pressure to get additional services! Thank you TMK Team!

This guy is a pro. He diagnosed a bad vacuum canister and he had replacement part delivered for…read morerepair. I highly recommend.

I found these guys after I had spent a lot of money on my truck and another shop. I finally got…read moretired of dealing with that repair place and went to Jackie at ARC. I was so impressed that now that is the only place I take my cars. The guys at Speed Center (closed now) told me to get some work I wanted there and sure enough jackie (ARC) came through.

I went here for a vehicle inspection. They were very professional and kept me in the loop when it…read morecame to the wait time. I would definitely go again. My only thing is that you can't really drop off your vehicle overnight. I guess it's just the area.

Per the advice of my mother, who was a previous customer, I stopped in for a pre-trip inspection…read morebefore a very lengthy road trip. I was the first to arrive (before the shop opened), as I wanted to be in and out as quickly as possible. The young lady at the front desk assisted me and informed me that the service required full payment upfront. Now, for many businesses, this would be a red flag. But given the nature of this particular establishment, along with its solid reputation, I was completely OK with this. You've heard of "dine and dash," involving people who eat and skip out on their bill, so I'm sure that this business didn't want to deal with people who "drive and dash." Anyway.... The mechanic started working on my vehicle immediately and was extremely thorough. Shortly thereafter, I had the pleasure of meeting the owner, Mr. John, when he entered the sitting area/lobby. I asked if he was the owner because he just had that commanding presence that most owners possess & I wanted to speak with him directly. I informed Mr. John about why I came to his shop and truly appreciated the time and care he put into servicing my vehicle to ensure that it was safe. He told me that he could tell I took care of it, and that for its age, it was in great shape. Mr. John even went the extra mile (see what I did there, haha) and showed me some things that were worn and would eventually need repair. This was great info, not only so I know what to expect for a future visit to my local auto repair shop but also because I decided to have some of the work performed that same day. I felt it was wise to get it out of the way and not have to worry about anything breaking while on the road. Mr. John even told me to call once I arrived at my destination, which further proved that he genuinely cares about his customers and takes great pride in his work. I called the following week and let the young lady at the service desk know that my trip was smooth!

Mr. John will give it to you straight with fair pricing. Originally brought my Audi Q5 in for a…read morecoolant leak. After diagnosing the problem he informed me the cost of repairs would be almost equivalent to an engine replacement. As the issue could be a simple water pump or more complex as a blown head gasket. Needless to say the work was not performed but I appreciated his honesty!