Didn't even make it to the service call. Sump Pump Failed, Basement Flooded, and needed help. Called in the morning and they confirmed (email and call) a noon-4pm appointment! I quit calling knowing someone was coming. 4:15 received call i had to reschedule for another day. By then it was too late. No reasons, just cancelled. Sounded like a trustworthy call center team, but I would not trust ARS again - ever. Had to start over and lost a day. Low value and very very poor service. read more

This appears to be a scam company. They charge multiple times of what other companies charge and don't honor the coupons advertised on their website. read more

I have no problem with the work they performed, it's the labor cost: to replace an existing water heater I was charged $2,223.00 for 1 1/2 hours work - that works out to a $1,482.00 hourly rate for Rescue Rooter. I went to the store and talked with the manager. They can't help, but did agree this charge is excessive. Shouldn't the customer be made aware of crazy high prices before agreeing to the contractor? Lowe's estimating process is to present the customer one cost for the job without any breakdown or explanation of the costs involved. I though I was getting a much better product and a 9-year store warranty but, that's the orher deception, the cost of the water heater warranty. I was told that the cost of the water heater with a 9-year warranty was $300.00 more (total price $2,922.00) than the cost for a water heater with a 6-year warranty (total cost $2,622.00), however the warranty is a manufacturer warranty that comes with the water heater. Looking up the cost on Lowe's website, the retail cost of the AO Smith series 100 water heater with a 6-year warranty is $544.00; the identical water heater with a 9-year warranty (which I bought) is $644.00 even though the bill from Lowe's shows it as $624.00 - an $80.00 to $100.00 dollar difference, not $300.00. In my experience if you call these folks or have Lowe's install a water heater you will be ripped-off. read more

Rescue Rooter - Print-out of final bill to replace an existing water heater. Permit: $75, product: $624, labor: $2,223. - Plumbing Near Me - Plain City, Ohio

Scheduled an estimate for a new water heater through Lowe's. Yes, first mistake, but have had other good experiences through them. Anyway, this jackass from ARS comes to my home, breezes though, never discusses a thing with me about size, needs, etc. because I'm a stupid woman, and comes back with a quote of $2400 for a 50-gallon tank installed. Got him down to $2150 after I protested. Then I called around a bit and found a place with high recommendations that quoted $1700 and another around the same. ARS is just a rip-off, plain and simple. Turns out, they had a $300 off promotion at the time that this jackass was not going to give me until I protested the price, then acted like he was doing me a favor by lowering it by $300. Run from this company. read more

$1,200 to replace 2 bathroom sink faucets and 45 minutes to clean up the mess after the technician left. Would not recommend or use this company ever again. read more

Paid for a diagnostic which included a camera scope. I never received the pictures, despite having called at least ten times and told that a plumbing manager would call me back. The plumbing tech Levi stopped responding to my calls and texts requesting the picture. Completely unacceptable and disgraceful. read more

I have been a customer with this company for years. I had to reschedule my appointment on 9/3. I called and told the representive I was rescheduling. The representative automatically rescheduled me for later in September. I told her I could not confirm the date because I did not have my schedule to confirm the date. She said call back if I need to change the date. This is the second time the company "assigned me a new date without my approval." I hung up the phone called back and requested to speak with a supervisor or someone higher. The supervisor was not available and I was told I'd receive a return call. A supervisor called back. I explained what happened and requested my information to be removed from their database and do not call me or send anyone else to my house and hung up. Someone texted me a new appointment date and time. I deleted it and blocked them. I had to reschedule an appointment a couple of months ago. A plumber showed up at my house unannouced and without my authorization. I did not answer the door. He sat in my driveway for an hour. This company will force its way into your home for business. I am considering filing a complaint with the Ohio Attorney General's Office for this unethical business practice. read more

Had a guy come out and give me a quote for $800 water heater to be installed. His quote was $3000. I don't think I need to say more. This company is just ripping people off. According to Google it should cost about 400-500 dollars to install a water heater. This is who Lowes contracted with. My next phone call the quote was $1600 from a local master plumber. read more

I wish could rate this organization a zero. I contracted them to clear a clogged kitchen drain. When they left my home I had a slow drain and a puncture in my drain line. They tried to patch the leak, but 2 weeks later I had water running out of the patch. A new technician came to assess the situation and told me it would cost $650 to fix the hole that his colleague created. This was in addition to the $350 I already paid. I requested a call from his manager to discuss the situation and pricing - two days later I'm still waiting on that call. In the mean time I still have a bucket under the leak. Poor service while on site, poorer service from management to not follow up. Avoid using this company. read more

This company is TRASH! I called to have someone come look at my hot water heater that is leaking. Have had it for 16 years. We are aware it probably has to be replaced. Spoke with someone on Thursday evening, someone came out on Friday (late but it was communicated). Scheduled service for install on Saturday (TODAY) between 12 p.m. and 2 p.m. Well that time came and went with no communication what so ever. No text, no phone call, NOTHING! So I call ARS not once, not twice, but 3 TIMES. Got a different rep each time. The first and last person were nice. The 2nd person which was a male was VERY RUDE! Unnecessary rude at that, sir if I'm having an issue and it's not your probem fine but don't be a complete mean person about it. YOU are in customer service if you don't like your job FIND A NEW ONE! So each rep stated they were reaching out to a manager. So this manager has 3 messages to call or communicate in some way NOTHING. Well since you all are completely DISRESPECTFUL of my time and do not have COMMON DECENCY to at least reach out I've CANCELLED my order and WILL NEVER DO BUSINESS WITH THIS COMPANY!! THANK GOD FOR ROTO ROOTER!! They came out within 30 minutes of my online inquiry TODAY and replaced my hot water heater TODAY!! You all should work on your approach to handling business because you are HORRIBLE!!! REVIEW UPDATE: Monday July 11, 2022 Jason reaches out to investigate what happened with my service. Come to find out a few things weren't done to ensure my order was completed appropriately. People didn't show up to work, etc. I appreciate Jason for his interest in making this right. Jason also compensated me for the frustration. Jason gets a 5-Star as he was a great person to speak with regarding my experience with this company. I will at least consider utilizing this company in the future. Thank you Jason for your professionalism, kindness, and care. You are a gem. read more

today I received fantastic service from John at Rescue Rooter. we have a new home and wanted our sewage system inspected before our warranty ran out. johns office called to let us know when he would be arriving. John was courteous and very friendly. John explained step by step what he was doing as he opened the master sewage line and ran the video up through our system and then to the city of pickerington sewer line. John let us watch the video in real time and showed how the lines and slope of the lines were all within standards. our lines were clear. John thanked us for our business and explained what business services he provided. a real professional. This is our new plumbing company read more

Called them to come out and look at leak from A pvc pipe in unfinished basement. While quick to assign a plumber to come out, the guy had no pvc pipe in his truck! How is that possible?! So he billed over an hour of time to go get a 4 inch piece of pvc, cut it and glue it. But here is the kicker-the leak is still there in the exact same place! Not to mention he pulled the one pipe out of the drain in the basement leaving it disconnected. $300+ later and I'm now sitting on hold waiting to get someone else to come back out. Save yourself the headaches and call eco plumber next time. Just sat on hold for 25 minutes so used their online chat service to which I was told "there must be a technical issue" of why you can't get to an agent so WE will call you back. Really-should I hold my breath for that?!!! read more

Called and scheduled an emergency plumbing service for Wednesday evening and even received a text confirming the appointment. Called a while after the expected time to find out they rescheduled my "emergency" appointment for Friday. Glad I can't shower for two days... read more

I'm writing this on a Sunday morning before 10 AM, since a rather rude person from ARS chose to call me at 9:00 AM on this day. I don't have any problems with the service, per se (I think the plumber could have done things faster if he was more experienced, but I'm ok with the service as a whole), but the way they handled their communication with me was horrible." The plumber agreed to charge me $500 for services, which I agreed to, however, when he left yesterday (Saturday), he said that his tablet wasn't allowing him to put in a custom price. Fine, no problem, "just invoice me the correct amount and I'll pay it." Should be easy-peasy. A ill-tempered woman called me this morning and told me that if I didn't pay the $500, they would put a lien on my home TOMORROW (Monday). Hunh? I still don't have an invoice! I told her that I needed one so that I knew exactly what I was paying for. Her answer was that she would send an invoice AFTER I paid. That would be a receipt, not an invoice. Either way, she demanded that I pay her that moment, which I refused to do since I wasn't in a position to get to a credit card at that moment, and, for heaven's sake, I still didn't have an invoice. I'm not sure who this company is used to dealing with, but even the lawnmower kid here sends me an invoice, which I pay well within the 30-day period that is customary for these types of services. I don't need to be called on a Sunday morning and threatened with a lien for the following day. I was actually thinking of writing at least a three or four-star review based on the services, but ARS has successfully screwed that up with their crappy after service. Lien on my house on Monday? Bad (but honest) review for you on Sunday... read more

I needed a CPVC elbow replaced in an easily accessible area on the hot water side of my water heater die to a pin hole leak. I figured parts would be no more than 30.00 and that was a stretch. Tech came out on time to give me free estimate. She wanted to charge me 349.00 to replace a simple elbow. Probably would have taken 30 minutes to 45 max. That is 300.00 an hour!!! Crazy!!! I said no thanks. I have done business before but likely not anymore. Price was way out of line. read more

Outstanding service!! Quick to diagnosis and resolve the issue, we have had many plumbers in the past but his experience and knowledge surpassed all others. Extremely happy will use for all future needs and recommend to family and friends and everyone! I called the right company Im so happy! read more

I am a Realtor in the Central Ohio area...my seller had an issue with the sump pump and contacted ARS Rescue Rooter. They installed it for $500.00 which I thought was outrageous but she contacted them on her own. A few days past and we found a leak that we knew where it was and she contacted ARS once again to ask if they offered free estimates to repair. They responded "yes"and she made the appointment for them to come out and give an estimate of the repair. BUT - instead, after the homeowner showed the tech where the leak was at , he then looked at it and responded with a charge to her for $79.00 for a "diagnostic" quote. BTW she NEVER received a "quote" or "estimate" for the repair. The homeowner felt pressured to pay the invoice, which was to be a FREE estimate and because they called it "diagnostic" they get away with that BS.... So I contacted ARS office and let them know it was to be a free estimate and not diagnostic because the tech was told where the leak was by the homeowner. Jodi (office manager) which was extremely rude said there was nothing that could be done...so I asked who was the manager and she gave me Jason's name as the GM. Contacted Jason the next business day and he was doing a dance around the words "FREE and DIAGNOSTIC"....he also spoke to the homeowner and was rude to her as well...she was going to put a stop payment on her CC until this was resolved. WARNING ABOUT ARS - This homeowner trusted what she was told since she trusted them to install the sump pump...but if you contact this company , I hope you do not get "taken" like she did....so sad that you cannot trust this company to do what they say....TRUST ...and ARS is not a word you can use together....Rant over... read more

Nick did a great job. Should have sent him before Carlos. Thanks

BEWARE! I confirmed with two separate employees today on the phone (before the tech even arrived at the house) that the estimate would be free and there would be NO additional charges if we decided to go with the repair or not. Surprise! We decided to only do partial repair on our kitchen sink and garage disposal because the full repair was outrageous. The full repair was quoted at $350. For that much I could drive down the road to Lowes and buy a brand new sink AND garage disposal. The tech was nice enough, and I understand he's just doing what the job (and higher ups) require. But when he gives us the repair charge there is a mysterious "trip fee" that is apparently added on to all jobs, regardless if work is done or not. Totally not what i was told earlier today by two people. So I call to complain. I talk to a manager who was professional enough, but said Unfortunately that $29 trip fee cannot be taken off, regardless of what we were told today. I informed them they lost a customer, and that i won't be recommending them to anyone i know. Ill be calling the small time independent plumbers from now on. These corporations have gotten out of control with hidden fees. read more

It's the holidays. Our kitchen sink won't drain but since it happened on the 12/23, we decided to diy the situation. By 12/24, we couldn't fix it so we decided to call a plumber. BUT since it's Christmas, we decided to wait until 12/26. We called 614 plumbers, who never called us back. We called plumbing and drain professionals, who also never called us back. We called eco plumbers who on their answering machine stated they would call us back in 15 minutes, well they didn't and we called roto rooters who kept rescheduling the appointment for two days because they can't get their act together and just won't show up. FINALLY, called ARS plumbing. They were honest if they could give me an appointment. They gave me a 2 hour time frame. They communicated. Sam showed up as scheduled. Did an excellent job. Very thorough. Discussed with us what was wrong. The price quoted was fair. I got my kitchen back and will be prepping meals for the new year since we ate takeout for Christmas. read more

725.00 To replace a faucet and put a part in my toilet. My fault i accepted the price but after he got the parts it took him less than 20 minutes to make the repairs. I did not get a break down of the work done. Just a invoice for 725.00. After reading the reviews i see i am not the only one getting taken. read more

They rescheduled 3 different days, called several times they would be late. The last time I tried to schedule them, they were scheduled 10a-noon and called several times and didn't show up until 7:30p at night. I cancelled. Don't waste your time. read more

We had a very bad clog in our pipes leading from our kitchen sink. The clog was 70 -75 feet from the kitchen sink. Freddy C of ARS came to our home within the promised time and professionally removed the clog. Freddy was knowledgeable , courteous and very polite.He cleaned up our mess and was very sensitive in keeping our home clean with all the messy work he had to do. The cost was fair and if we have other plumbing issues we will call ARS/ Rescue Rooter. read more

I called to have a kitchen faucet replaced, I didn't ask for a quote. Prompt arrival at scheduled time and Cody was professional and courteous. Quote he provided was $396.00. I couldn't believe their rate. Would not recommend because they was overpriced! read more

Prices are WAY too high! My toilet would not stop running so I called this company to take a look. The quote was free which was great! However the cost to have the parts in the tank replaced was $336 or $950 for a brand new tank and installation. Yes, $950! The replacement and parts better all be solid gold for that price! Needless to say, I won't be hiring them for this or any other plumbing job. Giving the 3 stars for the free quote, friendly customer service and prompt appointment scheduling (same-day service). read more

Very fast and very professional. We had an unpleasant experience when our main drain line from the house backed up very late on a Saturday night. John Howard from Rescue Rooter was at our house within one hour. He cleaned the drain thoroughly and quickly. And he was very courteous and careful with our house. We will use this business again. read more

I was put in contact with ARS Rescue Rooter through Lowe's when I needed a new hot water tank installed. I was given an estimate of $2,626 because I was told that major changes to the plumbing would need to be made due to the slightly larger tank diameter and the new drip pan it would set in. These changes would include the cold water intake, the hot water outlet, the vent pipe for the relief valve and the drain for the new drip pan, which is now a code requirement. As it turns out, other than the new shut off valve, no changes what-so-ever had to be made to the cold or hot water lines. The vent pipe for the relief valve was directed into the drip pan and not vented to the outside and there was no drain provided for the drip pan. It was put in place as is. So basically I paid $2,626 to have a $500 hot water tank installed in only 1 hour and 45 minutes. I wish I could post the before and after pictures so people could see this. I sent an e-mail, including the before and after pictures to the estimator concerning this and he has not yet responded. read more

So grateful to rescue router, they were able to come the same day when our washing machine started to overflow. Turns out roots that had grown in our pipes, but Evan was able to clear them out. He arrived on time and got right to it. He also took the time to explain what he was doing. PS: Never flush tampons!!! read more

Rescue Rooter contacted me via Yelp, engaged in discussion, apologized and asked how they could resolve the situation. I suggested they refund the $248 we had paid them. And they did! read more

The hot water tank leaked on a Friday evening. Leo came out that evening, turned off the water and gas, and provided an estimate on both a standard gas water heater and (at our request) an on-demand water heater. He did not charge us for the after-hours visit! We called back on Monday and scheduled the installation of the standard heater for Wednesday. On Wednesday morning, their office called to tell us that the job had to be postponed until Thursday morning because another job ran over. On Thursday afternoon Leo and his colleague installed the new heater in less than three hours. They did a great job. The only inconvenience was the rescheduling of the appointment, but we appreciated that they called to let us know about it. We would use them again. read more

I thought we were all set on our fireplace until the faceplate put on the gas turn-in melted this past winter. Had ARS out 3 times and now done. read more

Aaron was helpful with all information for the repairs needed and worked with me to get a proper price He even changed the date for repairs in the backyard by a day to accommodate my changing schedule. He came back to camera the line before I paid on the work that was completed the same day as scheduled. Chris and John who actual ran the equipment and repaired the section of sewer line were very careful to get items out of the way and cause as little as possible any damage to the yard, trees and Christmas decorations. Their work was impressive and done as if it was their own yard and home. Thank you! I thank all of them for the job well done and their time and information for the completed job. I would recommend this team of guys to anyone in need of sewer replacement in their home and yard. read more

Bought a Big Deal on Angie's List -- I just wanted my toilet water usage addressed with a rebuild -- but Darren politely (no pressure) asked if he could assess my entire plumbing system -- provided great advice and service -- on a cold snowy day replaced an outside spigot which hadn't been usable for years -- took care of the toilets, added a shutoff for the house -- best service ever! Will definitely call ARS again!!! read more

What a thorough job that was done by ARS and Nick Young corrected our drain issue. Professional and caring of our home. I recommend them highly. We will use them again. Servicing us late on a Friday and a return visit on Saturday to complete the job, exceeded our expectations explaining what was done and how to make sure it did not happen again. read more

This is not a serious business. Do not trust this company. I scheduled an appointment for 2/20/2018. The rep stated that a tech will be at my home after 1pm. At 11 am jody called stating that the company has customers with serious plumbing issues and that my appointment must be reschedule for later at around 5 pm. I called ARS 10 mins before 5 pm and Jody stated in a condescending tone that other customers have serious back up issues and that she will send a plumber later in the evening. She called at 5:46pm and left a message. I called ARS at 6pm and Jody stated that she sent the plumber to a different location because I did not answer the phone. Jody is a joke. Also, this company lost a lot of business. read more

I really didn't want to give them the one star but it was required. The plumber finally got here just before 4 PM. When I called for the appointment yesterday I told them that it was the kitchen sink and NOT the main line that needed snaked. They assured me that the $89 coupon WAS for snaking that drain! They recorded the call and we went over this several times before I set the appointment in the 8 AM - Noon window. I also asked if they could note that I request as early as possible because I had an event please. Well, when he got here he told me the coupon was ONLY for the main line and not the kitchen sink... This work would START at $350 and go upwards from there because I used Liquid Plumber. I am royally pissed. This company is ARS Rescue Rooter in Columbus, Ohio. I guess they are aptly named because they were a pain in my ars. They not only wasted 8 hours of my day waiting (missing my event), lied to me, and bait & switched on the price. I DO NOT recommend them if you need a plumber! read more

We had issues with our water heater on Sunday (yesterday). I was pleased that we could have someone come out to take a look and let us know what we needed to do. The office offered a 30 min call ahead prior to someone arriving (which we did not get). The gentleman that arrived looked at our water heater and stated he didn't have the parts necessary to fix the problem. Fine. We set up a window to have a tech come out this morning between 8-12, ***requesting a 30 min call ahead*** at roughly 11:50 am we had heard nothing, so we called. We were unapologeticly told that "they were just about to call us, they were slammed with emergencies and would need to change our window to between 2-6pm". It would have been nice to have a heads up. It would have been polite to do that for customers that have been waiting all morning. The woman who answered the phone simply interrupted the concerns voiced and was rude. I've worked in customer service for 13 years. This is UNACCEPTABLE. If you cannot take the work, simply voice that. It's understandable. We would have made other arrangements. I've been at home all day and have not heard from them. It's after the 6pm window. We FINALLY received a call at 6:30. They have inconvenienced my entire family. read more

Had them install iron remover and reverse osmosis filter system, they seemed to do a decent job. I called them back to repair a toilet, said they'd come Friday between 1-6pm. They called at 5:30pm to say they couldn't make it until the next day between 12-4. That's no big deal, things come up, emergencies, etc. Next day comes around and they never show up, don't even bother to call. I took off 10hrs of work to be home to let them in. WILL NEVER DO BUSINESS WITH THEM AGAIN. Unacceptable. read more

Had them out last week for our newly purchased homeand the service was adequate, at best. He cleared the main line but said a secondary line was open but not vented properly. After he left, I took the cover off the mop sink he "cleared" and dug out old paint and hair and it now drains normally. The real issue came when I noticed a couple of days later that I was over charged by $1000 over the invoice. When I called, they said they would call me back. I waited 4 hours before I called them again. This time they started the process of refunding the overage. Not a follow up since then or apology. read more

Was here to clean the main drain. It worked for a couple of days then it did the exact same thing again. They were suppose to send out a camera to look at my drain and never did till I called them out here the 2nd time and when they left this time the whole drain was worse then it was when they started. They didn't like it when I told them I would not hire them to dig up my back yard and replace my main drain. I don't care what I have to do I will never call this company again. read more