I've been an existing client with Reserve Health since 2022 and appreciate the services I've experienced regarding mental health therapy. However, I have not had a pleasant experience in terms of discussing medication to address my health issues.
On January 11th, 2024, at 9:30 am, I was scheduled to meet with Dr. Zachariah Noltemeyer to discuss medication and my general health as a follow-up appointment, which I'd had with a different PA. Upon entry to my appointment, I encountered a few issues. I reported that I was experiencing problems with starting and completing tasks (lack of motivation) and problems with enjoying the activities I used to. The DNP asked me no questions to further understand what other challenges I could be experiencing alongside the two points I mentioned; he said that those issues were likely due to my "anxiety". I did not find this answer satisfactory, considering that I have been professionally diagnosed with multiple disorders, such as OCD, GAD, ADHD, etc., previously.
My therapist, who works at the Reserve Health practice, also had access to this information due to receiving approval via a Consent for Release of Information Form between said therapist, myself, and the psychological service that had identified my issues before I had joined Reserve Health. In consideration of my ADHD, I brought up these issues to Dr. Noltemeyer to get my ADHD properly addressed. I currently take medication for my sleep, OCD, and anxiety, and have been on both medications for well over a year now. I was looking forward to getting my worsening ADHD symptoms treated as well, as it has severely affected my work, education, hobbies, relationships, etc. However, I was told that my ADHD was NOT on my record. This was NOT the case, considering that my therapist was well aware of that diagnosis and had documented it on my patient portal's Health Summary since 11/04/2022 (well before my appointment on January 11, 2024).
Additionally, all other aforementioned diagnoses were also on record sometime in 2022 and in mid-2023. With this in mind, the DNP said that he would not be able to prescribe or really discuss medication concerning ADHD until that information confirming my diagnosis was received. Overall, my experience was very disconcerting and unpleasant, and I found that the DNP did not seem interested or genuinely concerned about treating my issues. No questions were asked to really inquire as to where I was at mentally except for the bare bones of whether I would like to keep my current medication as is, and I generally felt throughout the duration of the appointment that the DNP just wanted the appointment to be done as soon as possible. The appointment only lasted about 7 minutes due to this. I was not heard and left the appointment disappointed that I would not receive help from this particular practitioner for the difficulties I've experienced with my ADHD over the past decade.
Overall, while my time at Reserve Health has been pleasantly spent regarding therapy, I'm reluctant to seek their assistance again when it comes to discussing treatment options for my mental and neurological disorders (or any primary care help in general). read more