I called AAA for a tow and was immediately contacted by Al. He certainly went above and beyond…read more Checked in with us on his way to our house and once he got our vehicle to the dealership he again checked in and reassured us, it was there safety and the key had been dropped in the required box. He was very personable and made the whole process seamless. He is an asset to have at your business for sure.

If you need a tow I suggest going somewhere else. Just got the invoice was utterly shocked. Over…read more500 dollars for a 6 mile tow. I feel like I just went to the hospital without insurance. Two thumbs down

Excellent service and very responsive. Cars are ready when Chris says they will be. I brought two…read morecars. They're in my Lexus and my Acura auto service very well.

Chris was super nice and did my oil change for me! Will be recommending my friends to his shop!read more

Received a detail inside and out but when I paid they never asked until several weeks later if I…read morewas satisfied. I would have mentioned it on my way out but they were too engrossed in speaking Spanish to each other. That was nice that the owner bothered to call later. I told him the work was marginal or so-so. He didn't ask why. They never cleaned the carpet on the drivers side as there was lipstick glaring that was never touched. I wouldn't go back, work was not worth what I paid.

This place will rob you blind will give you a good price to get you in the door...but wait Mark my…read morewords your phone will ring with your vehicle need something more..do your self a favor go somewhere else say your time and money

The staff was so helpful- three employees went far beyond the call of duty to free the rusted-solid…read morebracket holding my spare tire so I could drive home. Andare (Anrade? sorry bro, I did not catch your name over the traffic!) did not blink when my spare needed a new valve stem-he just fixed it. 15/10 would recommend for emergency fixes.

After wasting about three hours at Tire Warehouse on Grove Street where they couldn't get to anyone…read morewaiting-- I headed up West Boylston Street to L&M Tire Auto Repair-- they were absolutely top notch. The young man who waited on me was professional and completely understood what I needed, he even called me after I dropped it off to run an errand to make sure he had the right tire. The repair was done quickly and professionally-- and this will be my new spot to get tires. FIVE Stars for these guys.

- Reasonable pricing - Gave me a loaner car for free…read more - Quick service - good communication

My first service experience with these guys was terrific. I have been a Lexus guy for decades; but…read moreI recently got a BMW Convertible, 'cause Lexus doesn't make one that fits the golfer lifestyle. Dan & Jen were very accomodating as far as scheduling. They gave me a ride to work. and the keys were right where they said they would be at the end of the day. Great communication, and a very reasonable price for the service I received. I would definitely come back to them for service in the future!

I and my family have been going here for years. He's always been a good communicator about…read morepriorities of any maintenance. Always worked with us on drop off and pick up times and I don't mention the quality or honesty of their work because it goes without saying that I trust them completely.

One of the best repair shops in the area ! Repairs done…read moreright the first time ! Very responsive when you're in a jam to get you back on the road at a reasonable price !

Sam has always done right by me. He gets you in quick and gets the job done well without squeezing…read moreyou. The price for parts is fair same for labor. Ive had tires, exhaust and brakes worked on here, for all types of stuff like both catalytic converters. Planning on bringing my vehicle here later on to get the torque converter replaced. Hes good at what he does.

these people put a screw in my fiancés gas tank when he went for an isle room sticker - these…read morepeople are awful. don't give them your money or even the time of day. I'd give negative starts if I could.

I have been taking my car here for several years now. They do excellent work and the cost has been…read morereasonable each time. I drive an old hoopty (2006 Honda Civic baby!!) and this shop has been instrumental in keeping my car on the road They even rescued me once when I couldn't get two of my windows to roll up. We were expecting an ice storm within hours and they said if you can get it here, we'll get your windows up. And they did! They've done a lot of work on my car over the years and I wanted to acknowledge the excellent experience I've had Thank you Gardner Automotive! You're the best!

Horrible mechanic shop, very disrespectful and rude off the bat. Overcharge for every single thing,…read moredo NOT go with this mechanic shop. You will be robbed blind

Poor experience! Charged my girlfriend $1,300 dollars for new spark plugs and coil packs along with…read morea belt and air filter in early December, and because of our poor experience with the rude staff we took her truck to a different mechanic for another repair this may. Turns out according to our new, highly recommended mechanic amount friends, none of her spark plugs or coil packs were swapped out and are still the original parts!! Incredibly disappointing experience and would not like to see this happen to someone els!

To expansive like honesty there people who would do the work with half the tools and charge a good…read moreprice ..this place charges a lot for a simple oil change I can pay 100 bucks and get the same oil as anywhere els they must have gold oil charging 300 bucks

My family and I have been coming here for years. I always receive excellent service. My vehicles…read moreare fixed efficiently and more importantly, correctly. Baystate has fair, and honest pricing. I can't say enough about the service!

My family has come to Peter for many years. Peter is a great guy and the service he provides is…read moreunmatched. He is able to do many different makes and models, and my family and I have never left unsatisfied.