We had the best time last Thursday night at The VERVE, where they were hosting a very fun dueling…read morepianos show. As part of our ticket purchase, we received a delicious table shared appetizer - an amazing dip with warm pita chips! We will be back to have dinner there sometime, just based on how delicious this dip was! Kudos to the chef. We also had a great server named Jackie, who was attentive, energetic and amazing. I really felt like I got to know some of the people also enjoying the show - such camaraderie at this fun and unexpected venue for live music and fun, with fabulous drinks and food.

The Good: - Central location…read more - Interesting, quirky interior design. The Bad: - Room smelled funny. - My AC wouldn't turn off (the wall unit wasn't working and neither did the buttons on the AC itself). It blew cold air at full strength for my entire stay. - Front desk staff is stingy about extra waters...2 isn't enough for an extended stay, period. They don't care about your Hilton Honors status. They will make you pay for extras. First Hilton I've stayed at where that's the case. - No refrigerator in the room. Hope you don't have any leftovers! - Gym is tiny and falling apart. Weights are missing and random parts from the ceiling and other areas of the hotel seem to be thrown in the corner. This hotel has lots of potential, but in the future, I'll be looking elsewhere for my stay.

I stay here at least once a year when I visit MathWorks, which is in 5min walking distance…read more Hotel is clean. Bar area is small, with limited menu, nothing special. Parking is plentiful. Staff is always friendly. Room is spacious, true to the Residence Inn brand. Nice kitchen room and bedroom. It's a no frills, clean hotel that is up to date.

We stayed in room 515 for 2 weeks for work/personal stay. We brought our foster puppy who is in…read moretraining to be a guide/service dog. The guest key is linked to the elevator providing security. You must swipe your key card and select your floor for access. We had a wonderful stay. The facility and grounds were well taken care of. Beth and Joey at the front desk were very helpful. We had a ceiling light and stove light out and the maintenance and engineering tech was very fast, pleasant, and easy to work with (sorry I didn't catch his name) and got it fixed right off. The kitchen worked out well. We cooked a few things and was glad to have a full fridge and freezer. Everything worked well and was stocked nicely. The temperature controls and unit worked well. They have a nice gym, walking path, doggies station, breakfast area, common seating areas and outdoor space. The only thing that was a bit disheartening were a few of the guests didn't always pick up after their pooches. Thankfully there were plenty of waste baggies so I did my fair share of clean up. I am really thankful to have pet friendly places to stay and wish other people did their part. We did have a run in with a guest who couldn't manage their two dogs so word of caution to be alert around other pups. The breakfast was decent with a variety of options such as oat milk, vegan foods, hot oatmeal, bagels, waffles, french toast, eggs, sausage and vegan sausage. Lots of condiments like PB, cranberry, nuts, seeds, juices and more. The staff did a great job cleaning up and keeping the food and coffee stations filled. One family with their young tots made a full blown disaster and I thanked the ladies who came up after to pick up and scrub it down. We had a king size bed with 4 pillows and extra bedding in the drawers. It was very comfortable as I've always slept well on Marriott mattresses. The room had plenty of storage to unpack, an ironing board, and updated outlets for charging. The rooms were cleaned every other day but I did ask them to come more often to vacuum up after the pup. I appreciated them very much. The view to the outside over route 9 towards the Natick mall was nice. It wasn't too loud and I enjoyed being able to see the grounds. The tree leaves were turning color and the ground people did a great job mowing, trimming and keeping the place looking nice. I look forward to our next stay and highly recommend this location. We met some long term stay guest who were also quite nice. Thank you to all the staff for being so friendly and welcoming.

Very mediocre at best. My request for an upper level room was not honored. There is one lone low…read morewattage microwave for the entire hotel, and the rooms have bathtubs instead of showers which flooded the bathroom floor and almost lead to a fall after slipping. The free coffee in the lobby was possibly the worst coffee I ever had, and the parking slots are very narrow, so I guess the damage coverage I got on the rental car was a smart move. I arrived late due to flight delays and called to inform the hotel while we were stuck on the taxiway, but the desk agent seemed to harp on knowing when exactly I would arrive. Since the airline wouldn't let me taxi the A321 to the gate, I had no control over the situation. Snow on the roads from Logan to Natick also caused a delay. Finally I just told the clerk, "I will be there, but I can't give you an exact TOA." It's not easy being the first person ever to be delayed by airline arrival and inclement road conditions. Thank you for the added stress.

The front desk agent was disinterested, barely acknowledged my existence then when I called down to…read moreget pillows sent up for the sofa bed at around 3pm she took the call When we returned from Boston at 11pm and she was leaving for the night, she told the next agent Kyle what a bad day it was Went up to the room and the pillows were never delivered I suspect she never even considered having them sent up because of her laziness and lack of care for the guests Getting tired of paying ever escalating hospitality prices with no customer service infact negative customer service in return Choose Marriott not Hampton Inn/ Hilton

Really the only nice thing I have to say is that most of the staff were amazing - they made the…read moredifference between one and two stars... but unfortunately the facilities consistently fell short. My room was clearly in need of renovation. Old/faded/dated/chipped everything. Awkward space (the bathroom door is hard to navigate around as its arc consumes most of the tiny bathroom). It did smell clean/seem mostly clean (although I didn't white glove test anything) but my shower curtain was clearly soiled with squirts of what I hope was body wash or conditioner from the last guest. The hot/cold water in the bath/shower was backwards (had to push it to cold to get warm water) and leaked out of the handle while it was on. The heater made a loud rattling noise when it was on - but it was too cold to sleep with if off. This coupled with a loud gurgling noise consistently coming from the refrigerator (which is located right next to the head of the bed - really??) - it was very difficult to sleep which definitely impacted my performance at my meetings the next day. The fitness area/gym was terrible with broken equipment and a moldy smell. I also struggled to find something healthy to eat for breakfast. Fortunately the server in the restaurant recognized my struggle and asked the chef to prepare an egg white omelette for me as part of the breakfast buffet. It wasn't the best, but another case of the awesome staff saving what would have otherwise been a bad experience. I do understand that the hotel is undergoing renovations- and I did get a tip (too late for this visit) to ask for a renovated room next time. So I wouldn't write this off as a viable option in the future, but based on this visit (11/2024), there is a lot to be desired.

I was very disappointed in my stay at Sheraton in Framingham MA. On the first day, my AC wasn't…read moreworking and it was humid and musky in my room. During the week there was a spider and fire ants that were on my bed. I was able to switch rooms immediately. My shade was also broken leaving it down and dark. The sheets and pillows were paper-like and not comfortable like other Marriott owned hotels are. Very out of date. Rust and stains in the bathroom. The hotel restaurant wasn't the best I've been to either. Staff was very nice and accommodating.

I was pleasantly surprised to find our premium room spotless. Bed and assortment of pillows was…read morereal comfy. Staff very accommodating. Nice small frig stocked with goodies, a microwave and coffee pot with cream, sugar and sweet and low. Dunkin Donuts a 2 min walk. Don't hesitate stay here. Minutes from Boston. P.S. USB ports and outlets in the center table and flat screen TV.

I travel to Framingham a few times a year and decided to try Red Roof Plus for the first time. I…read morewas pleasantly surprised the room was quite clean and comfortable. I booked a two night stay and after a long day working I returned to my room and it was not cleaned. The bed was not made, towels still on the floor, it was shocking. I spoke to the person at the front desk and was told she was sorry but they are short staffed and they have to choose which rooms to clean. I have never been to a hotel that intentionally decides not to service their customers. Has anyone else been treated this way?

Place was clean, big parking lot, right off the pike. Around the corner from the Natick Mall. We…read morecalled ahead to check in because we were arriving after midnight, they were good with that.

Just checked out today, and thinking back, I have no complaints, except that parking was $10 per…read morenight (a surprise fee, but not uncommon in the industry). Everything in the room was clean and passed the blacklight test with flying colors (I take one on vacation, because I am that type of weird). The room was overall surprisingly large! This applies to the room itself, the vanity, the closet, and the bathroom. Some things were a little plain and in various shades of brown, but I am one who looks for a place to stay, not a magnificent work of architectural and interior design. If there is one thing I can personally ding them ever-so-slightly on, it's the bedding. I am the cousin of the The Princess and the Pea, and the conditions for this faux royalty to sleep tight have to be just right (wait, does that make me Goldilocks?). I would have preferred a slightly softer mattress, less firm pillow, and sheets pulled taut with military-grade exactitude. Of course, that's just me and my preferences, YMMV. Where it comes to their staff, everyone I've encountered has been pleasant and kind. While I am not someone who cares for amenities beyond daily housekeeping, I've found they were pretty limited. There is a coffee station, a mini-mart, and that's pretty much it (IIRC). Final verdict: Other than bedding that could be slightly better for this old grouch, the stay was perfectly fine. It took care of everything I seek when I crash for the night. That said, there was also nothing remarkable or above and beyond about the experience. With that, a rock-solid three, not because of issues, but the lack of anything remotely noteworthy.

My room was in pretty rough shape. Nothin was wiped down,…read moreblankets certainly haven't been washed in sometime. There also was not a mattress protector on the mattress to protect from potential bed bugs or the urine stains. Besides cleanliness the worst part was that my key card stopped working to unlock my door. So after coming back from a concert I was unable to get in my room and the desk was not open so I could not get any help. Had to sleep in my car in the parking lot (that is shared with a very busy bar) but nonetheless, car was better than the room anyway. The desk and coffee area was locked in the morning so I could not check out and no one answers the phone. Overall, place is rough and needs some care. Guy at the front desk was nice. Pay extra for the availability to get a refund because you're going to want one.

This is really embarrassing but I had to make this review to warn every1! Run,run, far away! Don't…read moreever book this motel! BED BUGS,BED BUGS,BED BUGS galore! I wish I could give a 0 star review! I made an error & didn't realize I already booked a Hilton hotel. I went to the Chris Brown concert in Boston. I was in a frenzy thinking I never booked a hotel(which I did but I thought it was another Hilton booking in Miami I have not the Massachusetts one). Most hotels/motels were sold out or double the price b/c of the concert. I frantically booked this motel w/o realizing I already booked a Hilton hotel(which was a huge mistake). I should have known something was wrong when the manager who was cleaning the room said I can't believe they gave you this room. I thought to myself what is that supposed to mean. I should have asked him that aloud instead but I didn't. I am upset at myself for not realizing I already booked a hotel & stayed in this BED BUG dump! I booked this through Priceline. When I called them they said it actually was through booking.com to call them. I called booking.com they told me they sent an email to the property. The property had 5 days to reply. If not I would get a full refund.I called booking.com today (the 8th day) to see the status of my case.1st rep left me on hold for an hour to supposedly look @ the account. I suspect she put me on hold that long b/c she didn't have a resolution. I finally hung up. I can't believe I actually waited an hour. I have a lot of patience. I called again told 2nd rep what hppn. W/ the 1st. She told me I'll call you back instead of you waiting on the phone again. She called me back in about 20 mins. Property never responded to their email. Then she basically told me the property has to refund me they couldn't do it in their system. She told me she sent another email to the property. They have to respond to the email & refund me back the money. I told her the property never responded to the 1st email which means they are not going to reply again. The rep told me make a review & it will make the property respond. I think that's bogus! This has never happened to me & I beyond livid. BED BUGS are serious & I felt like nobody from Priceline, booking.com, or Framingham Inn cared. I asked Priceline & booking.com what if this happens to some1 else. Why would you have this motel advertised on your site? They told me we will inform the property! That is unacceptable the property obviously could care less. I wish I could do something about this! I would never want any1 else 2 go through what I went through! Framingham INN shame on you! How dare you continue to book rooms w/o taking care of your bed bug infestation!This motel needs to be shut down!

We've been staying here since they renovated. The staff and rooms are well maintained. I do agree…read morethat nothing stops the guests from next door from having the breakfast.

We needed a place for one night in this area of the Boston burbs. We have generally avoided this…read morebrand within the Marriott family after poor experiences but decided to give this one a shot since it was a newer hotel and in a different format than the traditional town house units of Towne Place Suites. I do wonder how Marriott marketing tries to differentiate this suite brand from their Residence Inns which I prefer...? This location is very tricky to get to since it is on a road that is basically a 60mph street with no turn/exit lanes. If coming from the west good luck accessing the place. Also leaving the parking lot onto this highway is a danger especially with Boston drivers! At check-in the one clerk was totally consumed with a customer dealing with some non-check -in issue. Finally after waiting 10 minutes she decided to divert her attention and check me in. When I asked about a room upgrade as an elite member she mumbled something about them being booked up but it was clear from the parking lot that this place was pretty empty. This was the fourth Marriott property we stayed at on this trip and the least friendly front desk. The room was fine especially since it is a newer property though we did report an issue with the shower door automatically opening while showering causing a mini flood. Also the bathroom was tiny. The free breakfast was by far the skimpiest we have encountered at any Marriott property that provides a breakfast. It was surprising how limited the choices were. Also this breakfsst was shared with the Fairfield Inn which is in the same building (the Sheraton also in the same building does not offer free breakfast but I am not sure what stops there guests from eating here.) Overall a pretty mediocre experience.

Oh no! What could improve??? Seriously everything! This has been by far The worst place I have ever…read morestayed in. I got there at about 1030 at night from driving all day and I walked in. It was absolutely disgusting. Nothing had been cleaned and I had to have killed at least 13 different kind of cockroaches. This place needs to be condemned. I don't even know how this is legal.???? I paid $134 for this. I might as well just slept outside.

Should be condemned! They must have paid some people to say this was a 10 out of 10. How has the…read morerating it does is beyond me! This was the most DISGUSTING Motel I've ever seen ! Looks nothing like the pictures. The bathroom was ancient and filthy ! Water from the sink would not turn off. There was so much black mold in the shower I wouldn't dare get in it ! Neither the heat nor the AC worked. Floor was filthy. And to top things off , there were mice in the room. And not one iota of this information phased anyone at the reception desk when I left . They said take it up with Expedia because that's where you booked it from. How Expedia can have a motel like this on their list it's crazy! Do they not check out their listings? Said they had no other rooms available even though many rooms had curtains open in the rooms were completely dark. Needed a place to stay so I ended up bunking with family at another motel nearby. If I could give this negative Stars I would!

This hotel was going through renovations during my stay so the lobby hallways were under…read morerenovation, the cafeteria and fitness center was not available. The rooms are decent and clean with full kitchen, and bathrooms were ok. My sink had a very slow drain so the water stood in the sink but not too bad that i bothered to call for maintenance. I was able to get a goodnight sleep.

Not impressed. Had to get manager involved after 5 days of no room service (he had to tell someone…read moreto come up to empty the trash AFTER I complained at 6 pm). Besides that I had ONE day of room service the day before I checked out. The ONLY praise I can give is to Ilyann (front desk clerk) who was attentive, professional and friendly to everyone I saw her interact with and ALWAYS smiled and greeted as I was coming and going....