To start I want to call out that the staff here was superb. From the front desk to housekeeping to the woman at breakfast, everyone was super pleasant, smiling, and helpful. 5 stars to the staff. That gets averaged with the hotel itself which was clean and comfortable, but starting to show its age and need of maintenance. Our tv didn't work first night we arrived. Friendly maintenance man was able to fix it. The bedside lamp didn't work but we found by plugging something into the outlet around the corner near the bathroom ( which was loose and didn't work), the bedside light flickered! We of course told them when we checked out, which the friendly desk person wrote up right away and thanked us. The building itself isn't up to Marriott standards but the staff was exceptional. read more

Just checked out today, and thinking back, I have no complaints, except that parking was $10 per night (a surprise fee, but not uncommon in the industry). Everything in the room was clean and passed the blacklight test with flying colors (I take one on vacation, because I am that type of weird). The room was overall surprisingly large! This applies to the room itself, the vanity, the closet, and the bathroom. Some things were a little plain and in various shades of brown, but I am one who looks for a place to stay, not a magnificent work of architectural and interior design. If there is one thing I can personally ding them ever-so-slightly on, it's the bedding. I am the cousin of the The Princess and the Pea, and the conditions for this faux royalty to sleep tight have to be just right (wait, does that make me Goldilocks?). I would have preferred a slightly softer mattress, less firm pillow, and sheets pulled taut with military-grade exactitude. Of course, that's just me and my preferences, YMMV. Where it comes to their staff, everyone I've encountered has been pleasant and kind. While I am not someone who cares for amenities beyond daily housekeeping, I've found they were pretty limited. There is a coffee station, a mini-mart, and that's pretty much it (IIRC). Final verdict: Other than bedding that could be slightly better for this old grouch, the stay was perfectly fine. It took care of everything I seek when I crash for the night. That said, there was also nothing remarkable or above and beyond about the experience. With that, a rock-solid three, not because of issues, but the lack of anything remotely noteworthy. read more

My daughter and I stayed at this hotel for three days. I really enjoyed the customer service when my flight was delayed and I asked for my daughter to check in on behalf of me. This process went smoothly, and it allowed me a peace of mind while I was already stressed about my continuous delayed flight. The hotel in general has a nice atmosphere and the front desk staff were professional and approachable. There is a bistro available on the first floor of the hotel which is very convenient although we did not have a chance to check it out. The hotel looks okay externally and internally overall but could use some updated furniture and touch ups in the room. The room was a little smaller than I am used to for a Courtyard Marriott, but the bed was comfortable enough for our three days stay there. There were some hiccups with our room: (1) We had to call the front desk to fix the remote control for the TV; the remote stopped working several times during our stay. (2) There is a refrigerator but no microwave in the room which is very inconvenient, so we ended up eating cold leftovers from when we went out. (3) The bathroom was not cleaned very well: the toilet area smelled like pee, the toilet seat had a strange burn/peeling on it, there was a rust looking stain in the toilet, and the tub had a ring around it. Our stay at this hotel served its purpose; however, the cleaning staff needs to pay more attention to detail especially when cleaning the bathroom area. If we were going to stay there any longer, I would have definitely asked to be moved to another room. read more

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If I could have, I would have given this 4.5 stars. We had our extended family Passover Seder here a few days ago. The sales manager I worked with (Sam Baldus) was a delight and made every effort to make our Seder special. The staff that worked the night of our event was so polite, thoughtful, and hard working. There were a few minor glitches that they did their best to trouble shoot, and my family had a wonderful time. read more

The hotel is old and in the bathroom area, there were spiders all over the place. The bed and floor and AC had a weird and stinky smell. I was on vacation and we stopped there for one night. The restaurant was superb and the ladies who worked there had smiling faces. Do not go unless if you do not mind bugs while you are doing your business. read more

Location is great. Natick mall, Cochituate park, and several plazas with a dozen shops and restaurants all a walking distance away. The hotel is fancy and nice. read more

I've stayed here quite frequently over several years as I live out of state and work up here. Everything was fine the first few years, but then they started adding on fees like $10/night parking (parking lot is horrible...painted lines to tight and my car gets dinged every time) and adding an incidental fee of $50 (when there is nothing that I could actually get for the incidental) - this is Marriott's (or franchisees) way of getting your money in their account for overnight interest. As I said, I arrive after 10pm and can get nothing (no bar, room service, etc.). The staff is ok...but one person checking people in when there were other staff just walking around is unacceptable...this time that is the reason that I missed being able to get food. And, they also uncharged me from what Marriott's website charged me on my last two stays here...by $20-50 each time. The hotel is barely worth the rate they are charging and then when you add on the fees and uncharges, it is unacceptable. I consult often for the industry and will be sure to report to Marriott corporate. DO NOT STAY HERE!!! read more

The most 'luxurious' swamp I've ever had the displeasure of staying in. The shower? Oh, just a modern art masterpiece of questionable stains. The bathroom was a time capsule from a horror movie--dim, ancient, and full of regrets. I wouldn't recommend this place to my worst enemy... unless they really, really deserved it. read more

Hi I want to warn people about this hotel. I was staying here for a few days, about 5 nights. I worked 4 overnights in a row. Morning of day 5, I get into my bed and it was wet. Keep in mind, I haven't been in my room for over 12 hours . I looked at my sheets and it appeared to be urine. I called the manager, they asked for a pic. I told then to come see and could not give me a clear answer why my bed was wet. Had no camera to follow up on who might've came into my room. They offered me another room, gladly declined and went to the police station. Natick police took my report and said "it's criminal but not a crime" Plenty of hotels in the area, do yourself a favor and stay FAR AWAY FROM THERE. read more

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I booked a room with a King bed and a Queen sofa bed for my wife and I and our two teenage boys. I prepaid for the room and checked-in online early because I knew we would be arriving late. However, when I got there they didn't have the room I booked and gave me two choices, either drive half an hour to another hotel or take the room they had (with a single bed) and be comped for the booking and breakfast. It was really late and my wife was ill and hadn't come with us so I decided to take the comp and share a single king bed with my two teenage boys. I did get the comped breakfast after some back and forth in the morning but almost a month later I still have not been comped for my stay. I have reached out to the hotel on several occasions and nothing. This is terrible customer service! I would rather not have been offered the comp than been made a promise that they clearly never intended to keep. read more

So disappointing, as I am a loyal Marriot member. A terrible experience all around. Poor customer service skills, especially from management. Disappointing- won't be staying here again unfortunately. Beware! read more

Nice spot with a great location, literally located across from the Natick mall with plenty of restaurants/shopping areas in the walkable vicinity. The rooms are clean, well appointed and the staff is extremely friendly. This place has tons of parking, decent breakfast and a full bar which is nice, especially for the business traveller. One negative to mention is that the elevators are extremely slow, so be prepared to wait and wait some more lol. Pros- Clean rooms Friendly staff Nice bar Great location Priced right Walkable (mall nearby) Cons- Very slow elevators Literally no views read more

Courtyard Boston Natick - Bed - Hotels Near Me - Natick, Massachusetts

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Solid in every way. 1) A great location on Speen Street in the middle of everything. 2) Nice modern spacious room. 3) Super comfy bed 4) Excellent free Wi-Fi 5) Super quiet heating system 6) Great shower - temp and pressure were perfect 7) Basket of complimentary granola bar treats at the front desk 8) Big flat screen TV on a swivel stand in the room 9) Our room had a desk, a sofa, and a coffee table. read more

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A good Courtyard property that's a slightly different design than the usual three stories that I'm used to. But other than that structural difference, it's still a shining star in the Marriott universe. Comfortable and quiet room with a bed that got me some quality sleep. Plenty of power outlets. More than enough parking. Wifi worked well. Friendly staff. Clean room on the sixth floor so there was very little outside anything. I was only here two nights and I left the DND on the door, so I did not have any cleaning service to tell you how they did. I have only one complaint and that's noise. The bathroom exhaust fan was way loud. And the room heater is loud, kicking on and off throughout the evening and night. Annoying. Review #5400! read more

Courtyard Boston Natick - Courtyard by Marriott Natick - Hotels Near Me - Natick, Massachusetts

The staff at front desk are fine, the location is great but their bar is never open or at least not the hours they advertise (5-10). Last night they said the person called in sick and tonight they said they didn't have a bar tender. read more

This Marriott is conveniently located next to the Natick mall but is a highly traveled area traffic wise so give yourself some time if you are trying to get or leave there. The hotel appears to have gone through a recent remodeling as the decor seems a bit more modern and the staff upon getting there was very pleasant and acknowledged that I had checked in using their iPhone app. The room accommodations were very nice and quite large. The bed was comfortable and for once the TV could actually be seen from across the room without having to pull up a chair. I had dinner a the Bar which was a burger and fries. The burger was cooked to perfection and tasted very good. Drinks are a bit on the pricey side but I come to expect that when staying at hotels. The reason why his Marriott got 4 stars, instead of 5, was because of the rude staff I had to deal with when I had to check out early as a result of a family emergency. Thankfully it was just prior to checkout time so I was able to only get one night charged to my card vice 2 nights. The lady who checked me out though seemed offended that I was checking out early and made me stand there and wait while she informed her house keeping staff, in a sarcastic tone, that Room ### was checking out early so they have an extra room to turn over. She handed me my receipt and I left, a bit upset, that someone who appeared to be part of their management team would treat someone like that. As I wrap this up I am downgrading this to a 3-star now because the thought of how I was treated really deserves losing two stars. read more

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The Manager was very rude... We were scheduled for 5 nights and had an emergency happen and needed to cancel. They said they couldn't... I said I was a Platinum Elite member and spend a lot of $$$ with them. Hey didn't care. Only when I threatened to leave a negative review did they change their stance. The manager said that she would credit us... I asked for it in writing and she refused at first and said that it was insulting that I asked for it in writing? I should just trust her? So, I recorded the whole conversation on my iPhone, including her attitude. read more

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I am a travel consultant and a preferred member of the Marriott Travel Agent program and will make sure that my clients never stay here. I was there for an extended stay. I had 3 rooms booked. There weren't any services provided to any of the rooms. There was no cleaning service provided. Upon check in, I requested that the room be cleaned, the bed made and fresh towels provided. Nothing was followed through. They no longer offer cookies and coffee in the lobby due to Covid. The prices at their counter, not a restaurant, are very expensive. There was no manager on site and although a message was left for the manager to contact me upon their return, months later I haven't received a call or credit. The area of Natick has many hotels and I would opt for any other one. This hotel shouldn't be permitted to be part of the Marriott group. If you stay here, at least you have been warned. read more

We were originally scheduled to stay here for two nights. We stayed one night and will be leaving today. The room was dirty, the shower was not maintained and had water squirting from the shower head, and the hose was not even connected properly. I called the front desk and told them that we were checking out one day early and I wanted a the concession on the room. We'll see what happens when we actually check out later. The bottom line is that these properties need to be maintained and if nobody complains or suggests to management that they really need to do something, nothing will change. We stop staying at the Hampton Inn next-door because it was never maintained in the management didn't seem to care. The lobby here is modern and the people are nice, but the main value you're paying for is the room the quality and that all things work. This is not the case here. We are quite disappointed with this Marriott. Update- Manager did refund my money (unwillingly and somewhat unbelieving of my experience) after she confirmed that the issues still existed 2 days after my departure. Management need to show trust in the prior that are paying their salary rather than viewing them as problems or an adversary. read more

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This review is regarding the physicality of this place, not the staff. This place is dank, depressing, and smells really badly. The staff are very nice and try to be accommodating but the bottom line is this structure is badly in need of renovation and not simply for cosmetic reasons. All the Marriott scented fragrances cannot cover up the bad scents of must, mold, and bad food smells. Additionally- you will always hear the highway as you are smack in the middle of various busy roads/freeways. This area of MA is notorious for suped-up Hondas etc so it's very loud. I eventually left at 1am, and went over to the Sheraton in Needham and so glad I did that. Regardless, my clean clothes still smelled badly as a result of spending 5 hours here, and I had to smell like this place at work the next day. It really sickened me. Finally, the food is pretty bad - it's like the equivalent of high school cafeteria food. I actually forgot what high school cafeteria food was like until I ate here. I only gave 2 stars because of the staff. Marriott - fix this place! read more

As long time customers, my family, friends and I are usually pleased with the level of service and cleanliness from Courtyard Marriotts. This one stands out as an exception. We were met with stained linens, dirty countertops and even a pair of women's shoes underneath our bed in our first room. We were promptly switched to a different room the next day. Unfortunately, the situation was not improved. We were welcomed with creepy crawlers and what looked to be human pubic hair. Surfaces again were not up to the standard we expected from the Courtyard Marriott brand of hotels. Unfortunately, a manager was not available to attend to our concerns. read more

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I said at the natick location for 6 days for a business trip and it was fabulous the hotel staff is super friendly and helpful I had a issue and they changed my room ASAP!!! The rooms are neat and clean it's very peaceful around the area after work you can walk to the great mall right next to the hotel or take a lyft to other shopping!!! read more

Courtyard Boston Natick - King guest suite! - Hotels Near Me - Natick, Massachusetts

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I've been staying here on and off for the last 3- 4 years now as a getaway retreat when I've had enough of the city. However, I recently just stayed here last week and maybe another time back during the fall of 2021. The staff has significantly changed and seem less customer friendly! They are just rude and blatantly flat out unfriendly. Which is a change from what I'm use to hence my reasons to have this as my home away from home. After this last experience of having to have changed room three times after making sure to book a month in advance and requested a room with a balcony the requested eas never fulfilled. In addition, I believe some of the staff is either burned out or not use to people of color. **MANAGEMENT PLEASE DO A BETTER JOB TRAINING AND HOLDING YOUR STAFF ACCOUNTABLE TO THE "OTHER CUSTOMERS " WHO DO NOT LOOK LIKE THEM" and I don't need to state the obvious!!! Will NOT BE COMING BACK HERE read more

I have to say I am happy with my stay here. My husband is here every week for business and will be here for another year or so. With that I expect to be back often. The city just adds to the charm of the place. And I appreciate how close it is to downtown Boston. The hotel lobby is clean and the hallways smell really nice. Thank goodness they pay attention to smells as that can be a major turn off for most people. The people in the from desk are very polite and even gave great suggestions for where to explore and what to see in Boston while I was visiting. I always love hearing from a local what they like. I did ask them so they didn't impose anything on me which I appreciated. Today when I dropped my friend up at the airport I asked if we could switch to a single king size bedroom since it's just my husband and me now and the front desk said that the cleaning people need to leave early today so if I could be moved by 1:30 at the latest that they would appreciate it. Well... The airport drive was confusing and I got lost. I ended up being pretty late and I appreciated that when I came back the cleaning lady was waiting by the door and WITHOUT any attitude said it was okay and waited for me to back up and move! Then when she saw that I was struggling she helped me move outside the room to the next room I was going too! How sweet! I truly appreciate it. I will recommend the Marriott in Natick to everyone. read more

Courtyard Boston Natick - Hotels Near Me - Natick, Massachusetts

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So, I'm afraid I have to update my update. I have been going to the bistro for breakfast most mornings. Yesterday I bought a $13.00 smoked salmon on bagel, which includes a small side of greens with a pickled vegetable mix. Yesterday, I received 4 small slices, an adequate amount of salmon for the bagel. Today, I ordered the same thing and could not help but notice that half, meaning 2 of the slices of salmon were missing. I got it to go, so didn't notice till I got back to my room. I ate it, and was quite dissatisfied. However, on my way out, I thought I would stop by the bistro and ask what happened. The girl at the counter told me should would go back to the cook on duty and check with the measurements book. About 5 min later she came back and informed me that what I received today was correct. A measly 2 oz is all that there is supposed to be on the bagel. She the informed me that the nice person who gave e 4 slices, approximately 4oz, will be getting reprimanded when she comes back. That is exactly what is wrong with this country today. To hell with the customer, and about squeezing every last stinking penny out f them for a subpar product/service. Unfortunately, this crap is the norm these days, and most young people today will never know what it is to be treated well and fairly without being ripped off. Shame on you!!!!!!! I am afraid that this is my final score and I do feel I am being quite generous with 2 stars. There are other items, not worth mentioning here, but I will not even waste anymore of my time, UNLESS YOU PAY ME! Not.... that is not the way I roll. read more

Not much to complain about. It's an older hotel but has a great location on Speen Street. From Speen you can hit route 9 east or west in about 100 yards so you can't beat the location. Also very close to the Mass Pike. Room is smaller than I would have thought being outside of Boston. We went to Boston for one night and the room was the same size so I am surprised the room was a little small. The TV size is WAY too small also. Room had a mini fridge. They only have a 32 inch tv in the room. Luckily we didn't watch much tv. The gym was very good. Had about 5 machines including Treadmills and bikes. We had a late night snack and drinks at their restaurant one night and they were terrific. The food was really good. We had the quesadillas. They were awesome. Also they have a starbucks until noon I think for coffee. read more

My husband and I have stayed here on a number of occasions. The rooms are always clean and the staff very friendly and helpful. If you want to be close to shopping or the major highways, this is a great spot. If you enjoy malls, a major mall is a five-minute walk from the Marriott. Another reviewer was disappointed there was not a shuttle to the mall; if you are able bodied you can easily walk without fear of dealing with the traffic. The downside is that the traffic can be very bad during holidays, and you may be caught up in the congestion getting to or out of the hotel. Other times of the year it is manageable unless you leave during rush hour. I personally will elect to stay at another location next time around as I like to walk everywhere and do not like being surrounded by strip malls, so will probably choose my former hometown of Brookline. My only complaint was in regards to the food I had at my last visit. I had planned to go out for dinner, but there was a heavy downpour and I decided to eat at the hotel. I ordered the carnitas, and got a dish that could have easily been bought at a vending machine or a bad convenience store. It was goopy and just plain awful. I ate only a small amount but was angry at myself for eating any of it at all. I polished off the meal with a stale cookie from the lobby. Moral of the story, stick with the salads or other dishes that are tough to mess up. read more

If you want to stay in a place where the front desk employees try their hardest to make you stay awful then you have come to the right place. If you are looking to stay in the Natick area please find any other location than this. On several occasions the late night staff went out of their way to make our group uncomfortable by contacting local law enforcements when our group was not causing any problems. It is sad when a company like Marriott has to hire people who do not understand customer service and will compromise their own company because they cannot understand how to accommodate large groups. If it is possible to give a negative star I would happily do it for this establishment. I do hope that management will look at this review and take steps to direct its employees in how to treat future guests. read more

I stayed here for a business trip and it was a fairly decent experience. As soon as I walked in I was greeted and checked in. Got my card and was good to go in less than 5 minutes. I will say the lady at the front desk had a slight accent so it was a little difficult to understand her as she seemed like she was rushing to explain everything but it wasn't bad as long as you paid attention. Now the layout itself was fairly typical. Pool and gym next to each other and restaurant/bar were also located right within each other. They also did have a lounge area where you could get free coffee and 2 open computers you could log on to and connect to the Web if you didn't have your own means already. Typical of most hotels the food selection for grab and go was limited but what else is new. I will say they do have a wider verity of drinks than most so that was a plus. The room I stayed in had a double queen and okay Panasonic flatscreen. Fairly typical layout you would expect though the bathroom sink was outside of the actual bathroom itself. Nothing surprising but o suppose something to note if you need a sink in the bathroom. Beds were comfortable for what they were. I was fortunate enough to have a mini fridge in my room where I found out others did lack them but gained a balcony. The pool and hot tub were nice though in order to even use the pool room you needed some type of employee there which was a little strange to me but whatever. The gym was a typical gym though with a few more treadmills you would expect. 4 to be exact. Plus an elliptical bike and free weights. As per my practices I always leave my "Do not disturb" sign on my door for my stay. It was nice to see a bag with fresh towels and shampoo and such on my door everyday though. I also brought my Xbox with me and did not see anything missing. So no theft. Least as far as I know. Also the doors had fairly decent noise muffling. I didn't really hear anybody walking around or making noises. Overall my stay was pleasant though they really need to fix the key cards. I don't like having to go down to the front desk to get a new card since I can't place it in my wallet or same pocket as my cell phone. Other than that a decent stay. Oh also I was there during a storm and they had employees out there shoveling and clearing off cars if you needed help. That was awesome. Thanks lady who helped me clean off my car this past Wednesday! read more

The hotel is clean, priced well, and the housekeeping is quick. There's also a small pool and fitness center. It's everything I need for a short stay. Oh, and they always have treats at the front desk, but stay away from the chocolate chip cookie. It's gross. read more

THIS PLACE IS AN ABSOLUTE JOKE!!!!! made the horrible mistake of staying here 2 nights. it has been a horrible experience as soon as i walked in the door. they CHARGED US TWICE! // i was told by the apparent inept desk staff that it was taken care of. it wasn't. i was then inconvenienced + had to take care of it myself AGAIN. don't get hungry here between the hrs of 9:30am - 5 pm bc the "bistro" isn't open. the menu offers VERY little. i ordered a margarita and was brought up a PIZZA! i was then told the bar was out of margarita mix! DAY TWO :: i order a drink OFF THEIR MENU [a coconut collins] THEY ARE OUT OF COCONUT to make the drink!! i feel like i'm at a MOTEL! not that i've ever stayed at a motel, but i'm guessing the front desk staff would be better qualified, it would be better managed. RUN DONT STAY HERE!!!!! read more

First of all, I got a great deal on this hotel and it was very clean, pleasant, and convenient. There was ample free parking and though there was a somewhat noisy party going on in one of the rental halls downstairs, we couldn't hear a peep in our room. I will note, however, that this hotel does not have breakfast included and we were unable to find anything in the immediate vacinity for breakfast through Yelp, so be prepared to drive a mile or two for breakfast. There are several restaurants nearby for lunch and dinner. The Bistro in the hotel lobby was good, but a bit pricey and seemed to have perplexing hours. We came downstairs for our second day breakfast at around 8:45 or 9. My son had a pre-made parfait ($4) and my husband and I ordered hot food ($10) each and Starbucks coffees ($4.50 each). The food is cooked to order, but while we were waiting for our food, the cashiers started cleaning up, closing drawers, and eventually shut off the lights at the counter. I have no idea what their hours are, but they appeared to close a few minutes before 9:30. We stayed and ate, but had to scrap the idea of getting fruit to go because they were closed! That just seemed really early and strange to me! read more

As soon as we checked in, the staff pointed our group in the direction of the bistro for breakfast/dinner. Arriving downstairs for breakfast the next morning, we were shocked at the prices. I was charged $6.50 for a small portion of yogurt, 2 pieces of strawberry, and some granola! It didn't take long for us to determine that we could go down the street to Dunkin Donuts for much cheaper. And something else...there was no microwaves in the rooms. This ensures that if you bring food back to the hotel, then you have no way to heat it up. You got it, it forces you to go back to the bistro! Gathering in the lobby each morning seemed to be a problem for the hotel staff. They constantly asked us "can we help you", and this was 4 times the first morning and 3 times the second morning. Creepy, rude and they were really trying to push us out of the way. Really? When you have an entire group of 12 persons who feel the same way, something is very wrong with the staff. Need to find a hotel that includes breakfast or a Marriott Residence Inn with our own kitchen read more

Stayed here during the Noreaster due to power outage at our house and this place is smack next to the Natick Mall in the middle of Shoppers Mecca of Natick, strip malls and restaurants. It is close to the MA Turnpike which is also good. This place is quite large and is 6 floors or redone rooms which look renovated and refurnished. The rooms were very clean and spacious and for a two queen room it was very inexpensive for a Saturday night. The one complaint I would have is the lobby is nice, has a bar and a small cafe but there is one dinky, tiny slowww elevator for all the floors and it is small, cramped and takes forever. It is odd, and seems like almost a part they never redid in this place and needs serious upgrading. Other than that, the place is clean and really a bargain plus close to everything and the staff is friendly and accommodating. read more

Here this time for business and I must say great hotel for the price. Conveniently located within walking distance from Natick mall and many great restaurants. The only negative would be the size of the rooms but still fair for the price you pay. Great Internet connection even on the 5th floor. Thanks to the front desk staff for the special platinum elite treatment. I will be back! read more

Courtyard Boston Natick - 5th floor front view - Hotels Near Me - Natick, Massachusetts

Pros: Clean hotel. Very nice and updated lobby. Front desk staff were very friendly and helpful. Hotel room was clean, and bed was comfortable. The Bistro's food was pretty decent after a long day of shopping and not wanting to leave the hotel to search for food it worked for us. Cons: The only negative thing I must say is that the area in which the hotel is located is VERY busy. Be careful when trying to make your way around that area. Also I wanted to take the shuttle to the mall but no one was on schedule until after 4 pm. So I had to walk to the mall which was a short walk and the weather cooperated but I'm sure when it gets colder outside they wouldn't want their guests to walk to the mall. I suggest having more than one shuttle staff on duty at a time. Other than that great hotel for a great price. read more

Older noisy hotel in the middle of a food desert. No F&B in hotel, front desk sent me to a mall that is all closed up. Walked across a busy street to a horrible Mexican place. Asked front desk if they had an iphone cord I could borrow. Nope, sent me to the closed up mall. Poor location, poor service and poor you if you stay here. read more

Excellent front desk staff, clean room, comfortable bed, but housekeeping spoiled our stay. After first night, knocked on door at 9:40am. Said we were leaving in2 minutes. When we left, her cart was in front of our door and she was in the next room. Told her we were leaving and she can have the room needless to say, when we returned, our room was not touched. Check out morning with a 12N checkout, a knock at 7:30 am, even with the do-not disturb sign on door. Another knock at 9:45, at told her we were checking out this day and then another knock at 11:45 Am. Very poor communications among the staff. Rather annoying to be constantly harassed for no reason at all especially on your checkout day. If you have til 12, then they shouldn't even be knocking on your door. read more

This is my business trip hotel , I always stay here but unfortunately last night was a nightmare to me. My room was next to the laundry room and my pillow keep on hearing the buzzing sound. After a long flight I thought I might have a good night sleep but i did not. Also, the fridge vibrate too. read more

Turned down the bed and it was clear that the sheets had not been changed. Makes wonder about the cleanliness of the rest of the room. AND the hotel. Disgusting. read more