I was sad to see so many negative reviews for this good company. I have used them twice now, for the same pairs of shoes! I sent in my Florsheim and Bostonian dress leather shoes for resoling. For about a third of the cost of a new pair of shoes they put new soles on to replace the ones I had worn a hole in. The previous resole job lasted me something like 7 years of regular wear. The process was generally easy. I would opt for to have them provide the UPS pre-paid label next time, as I shipped the shoes myself and paid more than they would have charged me. It was about 2 weeks to ship them out and get them back. All three pairs came back with nice new clean soles, and the uppers had been cleaned and polished. I am very happy with their service, will use them again. read more

I stopped by with a pair of very worn-out Birkenstocks to get a price estimate. Resoling was $60, and replacing everything except the strap was $75. I decided to change everything, and the process took 7 days. They used genuine parts, and now the sandals look and feel great again. read more

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Do not use. Zero stars. Customer beware! Do not trust Resole America with any of your shoes for any service. Not only was the customer service horrible; the quality of their work was poor and their advertised services/process misleading and false. I sent in a pair of New Balance 990s to be reconditioned and resoled. The shoes were generally in good shape, just needing new tread. The service details on the Resole website state a Vibram sole will be used, this is not true. A generic "Resole" product was used. They did not use a correctly sized sole replacement, so to make it fit, they cut the sole by hand which left uneven and jagged edges - especially around the toe box. The tread was also negatively impacted, leaving scraps of tread left along the bottom edge that will wear off after one day, leaving a wide and slippery perimeter w/o traction around the edge of the shoe. The edge of the cut sole seems to have been sanded to some extent, but the upper suede adjacent to the sole was also sanded bare. There is obvious discoloration and marring of the suede due to this, which is quite noticeable. The service details also state the upper will reconditioned. The suede and leather uppers were not reconditioned with trail dust and dirt remaining on the shoe. I was able to clean it off myself at home, so not a stain, just poor work and lack of attention to detail. When I called Resole to make them aware of these issues and ask what could be done to rectify them, they said nothing. I offered to send picture or send my shoes back and they refused to accept either. They didn't offer an apology or attempt to make things right. Basically, I was told it is what it is along with a bunch of poor excuses and denials. What a shame. The representative I spoke to clearly doesn't care about the quality of their work, customer's satisfaction, or company reputation. I've had many other shoes (dress, boots, athletic) repaired by local cobblers over the years and have never seen work this bad or been met with so many excuses when trying to resolve issues. read more

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Reliable and accurate repairs. Multiple pairs of shoes needed Precise lifts and the repairs were made on multiple types of shoes including sandals, walking shoes and dress flats. Staff is professional read more

I needed a pair of Cowboy boots cleaned (on short notice) for a funeral I was conducting a couple days later. The owner was very understanding of the situation and did an outstanding job to accommodate me. The price was also way less than anticipated, so I chipped in a little extra for his effort. I will definitely be back again! read more

Brought in my, Muay Thai shin pads to get the straps re-done. Although they have never done this before, they did a fantastic, quality job prices are fair and quality is superb. read more

Resole America - Muay Thai shin pads - Shoe Repair Near Me - Manassas, Virginia

I had a good experience with Resole. They are VERY old school. Tags for boots. No real computer system. I haven't tried the boots out much yet. There were a few very small openings between the new sole and base. We'll see if they hold up to winter weather but so far they look and feel great. read more

A little confused by some of the negative reviews. My experience was the exact opposite - fantastic. A simple call - yes we can resole your Zamberlan hiking boots. Simple in/out: shipped (2-3 days) shipped, done in 1 week as promised. The boots look great, to my surprise the soles were like the original Zamberlan soles. Price/value was great. I would absolutely recommend. read more

DO NOT ship your Frye boots to these people!!!! I have a pair of $400 Frye boots that I have had for 10 years, Frye resoled them twice while in warranty, and directed all out of warranty repairs to Resole America. Resole America received my boots on 10/12/2021 and as of today (10/28/2021) I have not heard back from them, either to confirm the boots are in their possession or to confirm the work I have requested of them. I have left three voice messages and emailed Edwin Herrera on 10/21/2021 and have yet to hear back from them. Every call I make goes to VM (their mailbox is now full, clearly they don't return calls). My return address and phone number were provided with the boots as instructed by Edwin from a previous communication. No wonder Frye doesn't recommend them anymore. Again, DO NOT TRUST THESE PEOPLE WITH YOUR FRYE BOOTS! read more

Two (2) pairs of men's loafers needed significant resoling. One of the pair was an Italian loafer and the other an Allen Edmond. Each pair came back in terrific repair. The soles matched the style perfectly and the repair time and return delivery time was fast. I would recommend Resole to anyone and will use them again without any reservations. read more

I have several pairs of Frye shoes and I've managed to put them through their paces due to a brace I wear on my ankle that goes inside the shoe....it stretches the heal and creates uneven wear. These folks are magicians! I received my shoes back when promised and they are like brand new, but with a nice patina on the uppers after years of use. Would have never figured this was possible but wanted to save the shoes and couldn't be happier with Resole America and Edwins great work. I'm able to hand deliver the shoes when I need work so that I can explain my unique issues and desired repairs....he's 50 miles from home but it's worth the effort and I've had zero complaints with timeliness or craftsmanship. Kevin F read more

I had been meaning to get my Frye boots resoled for a long time, so when I discovered that Resole America, the official resoler, is actually local to me, I decided to bring my boots directly to the shop last week, rather than mailing them in (which is an option). The lady who received them was polite and helpful, and gave me an estimate of when they'd be ready. I got a phone call about a week later, saying that they were ready for pickup. The same lady who received them last week actually remembered me, and had my boots ready. They have brand new, quality soles, and as a bonus, they were nicely shined up! I will be using this company for all future shoe repairs. read more

Resole America - Shoe Repair Near Me - Manassas, Virginia

I had almost given up on my boots. Even our local cobbler in Idaho said they couldn't be repaired. I emailed Edwin some pics, and he said "No problem". I was definitely skeptical. But holy smokes did they do a great job!!! Thank you Resole America! read more

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I would give this place zero stars if I could. I did eventually get my three pairs of boots back. My husband wore his newly resoled Frye boots for several weeks... and then the heel fell off. A week later the other heel fell off. DO NOT SENT YOUR EXPENSIVE LEATHER BOOTS TO THIS PLACE. They do a bad job and it takes a very long time, and they are difficult to communicate with. I spent a small fortune trying to preserve our boots and they are still falling apart. I also contacted Frye to see if they had any recommendations, as this place came recommend directly from them. Once their partnership ceased, Resole America started going downhill. Use a local cobbler instead!! read more

Just received my cruiserworks boots back for complete soles and heels..Very satisfied. Quality work, reasonable prices, and fairly quick turnaround. read more

It is a sad sign of lost times when a once reputable company like Frye not only churns out lackluster China-made boots, but also partners with a cobbler as unqualified as Resole America to repair their flawed products. After my Jenny Double boots started to disintegrate on me (after less than 10 wears), Frye not only refused to cover my repair under warranty, they then sent me to Resole America under the guise that they were the only certified Frye cobbler in the US. This is laughable. While I only spent $25 out of pocket to "repair" discolored leather and peeling heels (on boots purchased via Nordstrom under the description of being "stacked leather" -- to which Frye said they were not responsible for retailer errors in description), I received the boots back only to wear them out *once* and have the heels peel on me yet again. It baffles me that this would constitute quality work. I give an extra star because I appreciate the effort Resole America took to keep in contact with me, update me on the repair of my boots, and confirm the charges to my card before processing. I feel that this is an honest company, but not at all talented in their field of shoe repair, and regardless of quality service I will not be using them again. read more

Resole America - Services provided and rates as of winter 2016. - Shoe Repair Near Me - Manassas, Virginia

I went with Resole America as they were the company that Frye recommended for resoling their boots. My boots came back looking good, but unfortunately the cons outweighed the pros. Pros: Boots came back looking good: the boots' soles looked pretty similar to how they looked when I bought them (although the textured leather insert was replaced with a smooth one which made the shoes much more slippery) Shipping: A little pricey, but the convenience of being able to print a shipping label as part of the online ordering was appreciated Cons: Very poor communication: - After shipping my boots around Christmas, they were not actually delivered until Jan 3rd even though they arrived well before that as the entire company is closed the week after Christmas (this is fine, but was not communicated and I would have waited to send in my boots). - I only knew they were delivered by using the tracking number, there wasn't any confirmation of receipt, confirming the work to be done, estimated timeline, status update on their site or return shipping notice/tracking number. Length of Time: The website said they will do the work and return to you in 5-10 business days, but it took close to a month to get my boots back. Even then it took calling them after a month w/o any word from them to be informed they would ship later that day (coincidence?) Quality of Leather: This is the big one for me as everything else I could deal with, but on both of my shoes the leather that they used on the toe area and the heel is so soft, that small stones, pebbles, asphalt, etc embed themselves into the leather turning my shoes into industrial strength sand paper. I have only worn the boots a few times since they were resoled and the leather is covered in shrapnel (see pictures) to the point where I can not walk in my own home for fear of destroying my flooring. This is not an issue that I had with these shoes before being resoled or with any other leather soled shoe that I have owned. This is very disappointing. read more

Resole America - This is within only a few wears of them being resoled - Soft leather picks up all sorts of pebbles/small objects. - Shoe Repair Near Me - Manassas, Virginia

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Well, as my last update stated, I expected to get my boots today and I finally did! I am also still keeping the rating at two stars for a few reasons. Obviously minus one (or two) for the customer service throughout this process. While the boots still fit and the soles seems to be exact original replacements, there is some extra bits of glue here and there and a couple of spots where the soles were pressed too hard (I'll try to add a picture of that). It also seems that they may have tried to buff the worn leather with some old polish as the leather now feels a bit sticky all over and instead of places where there were deep scuffs, there are now lumpy masses of sticky leather. Overall, I'm glad that my boots have new soles on them that seem like they are more or less properly attached. But in the future, I think I'll just purchase some urethane glue (the type that is used on soles like this) and do this myself. I doubt that I'll send my boots to Resole America again. The process was way too long, the work is not all that great, and they have almost no customer service. read more

Resole America - A new boot (with factory sole) on the right.  A re-sole on the left from Resole America.  Hope the picture comes through okay! - Shoe Repair Near Me - Manassas, Virginia

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I recently had a pair of CruiserWorks Motorcycle Boots re-soled. I am very pleased with the results. The boots look like new. I would not hesitate to use them for any shoe repair. read more

I resoled my three pair of birkenstock sandals and now they no longer fit! I cannot wear them . It cost $68 per pair to ruin my shoes!!!!

Sent in my Wolverine 1000 mile Camden Chelsea boots for resole. They sent me photos of the soles prior, as well as photos of the Goodyear sole savers that I requested. Paid for shipping both ways in advance, received my shipping label immediately, sent them in. Within 2 weeks I had the re-soled boots back in my doorstep. Quality of materials and workmanship was very good. I highly recommend them for anyone requiring work on their favorite shoes. No break-in required on my re-soled shoes! read more

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After waiting a couple of extra weeks for my shoes to be resoled, I went on-line to find the contact information to inquire as to the status of my 2 pairs of Clark's. To my horror, I read a seemingly endless string of terrible reviews here on Yelp. Talk about buyer's remorse. I was sure that I had made a huge mistake. Then to make matters more complicated, the company was in the middle of a move and told me they couldn't find my shoes, after what they described as a complicated relocation. That was about ten days ago (on a Friday). The manager/owner with whom I spoke, Edwin, was very apologetic and assured me that, should the shoes not be found, that he would make good on my loss. I suggested that he take the weekend to look for them and we would reconnect on Monday. When Monday morning arrived, I called again and Edwin was pleased to inform me that the shoes had been found, the work had been completed and they would be shipped out that day. I was moderately pleased but still very apprehensive about what to expect (in terms of condition, quality of work, etc.). Well, today, exactly a week later, my shoes arrived. To my absolute delight, the job done by Resole America was.....absolutely PERFECT. Resoled with vibram soles, meticulously trimmed with the uppers cleaned and professionally shined, these shoes are BETTER than new (because I've worn them-in and they fit me like a glove). I couldn't be happier. This doesn't, in any way, attempt to discount the opinions of others who may have received less-than acceptable work, and for them, I am truly sorry. I would only hope that my review might be a lightening-rod to Resole America to inspire them to be sure EVERY job is given the same commitment to quality that I was fortunate to receive. Edwin, you are clearly capable of producing a high level of crafts-personship. Make sure your commitment to quality control is unyielding!! read more

I recently had a pair of Frye boots resoled through Resole America and am very impressed with the service. The sole of the boots look like they came straight from the manufacturer. I can't recommend them enough. They even polished them up a bit and restored the color back to the original color. I will definitely be a repeat customer. read more

I'm sorry to read others have had a bad experience with Resole but that is not my case. Recommend by Cruiserworks and I am very pleased with them so far, haven't got to check the waterproofness of them yet. The soles look great and boots look like new. The turnaround time was exactly what they stated. read more

I sent in a pair of Clarks that I wear every single day because these guys are inexplicably the company that Clarks recommends to have their shoes resoled. I only have four complaints about my business with Resole America. First, they claim 8-10 days for turnaround on their website. This was not true in my case. It took almost a month to get my shoes back. Next, my shoes were returned with a fresh knife cut in the leather that was not there when I sent them off. Third, the fit is somehow too tight now, which I can't even wrap my head around. Lastly, I was returned one of my shoes and one that belonged to someone else. My other shoe arrived separately and I had to return some other unlucky person's shoe. The two jobs they have are to resole the shoes and keep them together. How in the world do you send someone two different looking shoes? I emailed the customer service department to voice my concerns and have been ignored so far. Stay away and give your business to someone else read more

In case you were thinking their service has improved from D.K.'s review, you are wrong. Submitted my Clarks desert boots for resoling and ordered dark sole. They came to my house 7 working days later in the white color. Called and explained that I ordered the dark color. They admitted their mistake and sent me a new shipping label. I shipped them back and they returned dark black, as requested. However, I started to notice that the black was wearing off. Then I realized they just colored the white sole they mistakenly put on with black shoe dressing, which basically all rubbed off after wearing them twice. They also fit smaller now. Yeah, learned my 90$ lesson. What I don't understand is why Clarks recommends them as a reliable show resoler. tldr: terrible, dont do it read more

I have used Resole America numerous times--usually on dress Rockports --over many years and have never been disappointed. I am about ready to use them again on a pair of New Balance and came across an old envelope going back to their Warrenton, VA days. I'm confident Sole America will exceed my expectations again. read more

Really wish I read Scott's reviews before I sent away my Clarks Desert Treks. Terrible materials and workmanship. Should have just had these resoled locally. Just awful. Return shipping was in a plastic bag without so much as stuffing inside the boots to keep their shape. That's how much they care about decent customer service. read more

Resole America did a fantastic job of putting new soles on my black leather Frye Boots. They look just like they did when I bought them. I didn't request expedited return but got them back within a week of mailing them in. I would highly recommend Resole America. read more

I had three pair Frye boots that were in serious need of repair/refurbishments. The process was easy and less expensive than expected. I just received the first pair back yesterday and they look completely new. I had only requested the soles and heels replaced but they refurbished the uppers as well. All this in less time than was quoted. I look forward to receiving the other two pair and would highly recommend them to anyone needing Frye boot repairs. read more

Not at all happy with this and I have no idea why Frye recommends this company. They didn't charge my card until about 2 weeks after I placed the order (weird). Then, I just got these back. They looked okay, but they didn't even replace the laces, which is really basic. The new soles looked fine, except that I wore these for the first time today, and one of them is coming off! That's the reason I sent them in in the first place. Unhappy. Plus they did a lazy job covering the light leather with black (which is the color the shoes are). I could have paid less, gotten these faster and not have the soles falling off my shoes the first day I wore them. If they fix this for free I will change my rating but they haven't been responsive so far so I'm not optimistic. Frye, pick a new company to fix your boots, or do it yourself! read more

There aren't too many local cobblers anymore so Resole America seemed like a fairly decent choice for getting my Timberland boots resoled. The process is simple - you select your brand of footwear, place an order, and print a prepaid UPS shipping label. The shipping cost is reasonable, about $19, for round trip delivery. The work itself cost less than a new pair of boots but not by much. However, I loved this style of boot, which Timberland no longer manufactures, and chose to have them resoled. I received my boots back in about 27 calendar days. Unfortunately, there wasn't much in the way of order updates. I had to rely on the UPS tracking number to ensure that they received my boots. When my boots were finished, I received an e-mail from UPS indicating that I had a package being shipped to me. There were no order updates on the website. Despite lack of updates, I am pleased with the final product. The new soles look to be high quality Vibram rubber with excellent tread. There were some small drops of dried-up glue on the boot leather, but this was easily removed with Goo Gone. I would recommend this company to others. read more

Resole America - Resoled Timberland boots. - Shoe Repair Near Me - Manassas, Virginia

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Sent my Frye boots that my dog had eaten the ENTIRE heel off off! Resole repaired them perfectly and sent them back in a timely fashion. Was super impressed and happy with the work! read more

I sent my well worn Frye Roper boots to Resole American after discussing my resole needs with the owner (Edwin). He inquired about the sole type I had and cross referenced it to a shoe still produced by Frye to ensure he was able to meet my expectations. I sent the boots on the afternoon of the 2nd of October and received them back this morning, 16th October. I was delighted to see that the resole service exceeded my expectations and was exactly to the specifications that Edwin promised. I don't post reviews as often as I should, but after reading the negative input about Resole America, and I did note that with Edwin during my call, I feel a positive review is warranted. A job well done - Thank You Edwin and your team! read more

I was so pleased with the quality of my boot repairs!! I had worn a hole through the bottoms of both of my Frye boots and I needed them resoled. I sent them out and got them back within 2 weeks, perfectly resoled and even buffed and shined. They looked like they were new again! I wish I had taken before and after photos. I thought $96 was steep for the repairs but once I saw my boots, I knew it was worth every dollar! read more

Resole America recently relocated to Manassas, VA and within driving distance from my home. They replaced the vibram soles on my wife's Vasque hiking boots with a one day delivery (originally promised a two day delivery) a few days prior to our departure on a hiking trip. We really appreciated the quick response and the quality resole service. read more

This is the second time I have used them and every time they have repaired my hiking boots to like new condition. And the boots were returned within 10 days. read more

Used them a year ago and everything worked find. Tried them again, and the on-line system which you need in order to use their service has glitches. When I called to resolve this issue they could not assist me. They simply don't know how to remedy the problem or whom to refer the call to. read more

After contacting and paying for delivery, i got my boots back. Turns out the boots were held at UPS and then sent back. The boots themselves were serviced to satisfaction. Comfortable new sole and generally cleaned. I am happy with the service, the new sole are more comfortable than when they were new. read more

Wow, all these negative reviews. I had a pair of Asolo Hiking boots, that I've owned for 12 years. Greatest pair of boots I own, and the soles blew out finally. Went to Asolo web site and they recommended this place. After reading these reviews I will say I was very skeptical about using Resole America. However, I decided to give them a shot since they were recommended. Boots made it back, good as new, very comfortable. I Will use this company again. Pros: Boots looked great. Cost was fair. Cons: The true turn around time for me was more like 14 days. And when you ship the shoes in, they don't give you a response saying they received or shipped back your shoes. read more