My wife and I rented a home on Boca Ciega in St Pete Beach. The residence was not maintained. The air conditioner went out the first day and took a week to repair and we had to be moved to another location while repairs made. The dishwasher was broken and had to be replaced. The garbage disposer was broken and had to be replaced. Resort rentals for the most part were slow to respond. Thankfully we booked with AirBnb and were able to get immediate remedies such as a partial refund. We will never use this company again and suggest anyone considering be wary. read more

We've been staying at the Lands End condominiums through Resort Rentals for nearly 10 years, and it continues to be the highlight of our trips to St. Pete. This property is nothing short of phenomenal -- truly a million-dollar experience every time. We especially love staying in an inlet unit. While the Gulf views are absolutely gorgeous, there's something magical about the inlet in the early mornings. Watching the marine life and birds start their day while sipping coffee on the balcony is such a peaceful and unique experience that we look forward to year after year. Over the years, we've had a few very minor hiccups (as you'd expect with any long stay), but the Resort Rentals staff has always been kind, professional, and quick to take care of us. Their attentiveness and friendliness really set them apart. Traveling all the way from upstate NY, we wouldn't keep coming back for a decade if this wasn't truly worth it. Lands End is a slice of paradise, and Resort Rentals makes it easy to enjoy every moment. We couldn't recommend them more highly! PS: Travel tip - wake up with the sunrise for a good chance to see dolphins, manatees and cool birds in the inlet! read more

Sharing for anyone considering booking through Resort Rentals. I rarely leave reviews below 4 or 5 stars, but in this case, I felt it was important to share our experience. We recently stayed at Sunset Vistas in Treasure Island through a listing managed by Resort Rentals via Airbnb. While the condo had beautiful views and the on-site staff were kind, our experience with the management company left a lot to be desired. The unit was mostly clean but showed noticeable wear. There was dust in the kitchen, hairs in the bathtub, and the furniture was visibly aged. The beds and pillows were uncomfortable, and only three thin, worn beach towels were provided, which was disappointing for a beach rental. The main issue was the lack of hospitality and rigid, dismissive communication from Resort Rentals. We were traveling with two small children and had a pre-scheduled appointment nearby. Knowing we would arrive 1 to 2 hours before the 4:00 p.m. check-in, we asked if we could use guest parking or the pool while we waited. We clarified that we were not requesting early access to the unit. The responses were impersonal and unaccommodating. We were told they could "see our location" and that we needed to "plan accordingly." They reminded us that this was not a hotel, but even with that understanding, there was no effort to be helpful or courteous. Eventually, we were told to use public parking and call at 2 to check the status, though nothing could be guaranteed. We arrived around 2:35 and we were informed that the inspector still had not been to the unit. When he arrived later that afternoon, we were told at 3:45 that the air conditioning was not working and would not be repaired until sometime between 5:00 and 7:00 p.m. We were not able to access the unit until after 5:30. One bright spot was a phone conversation with Barbara from the company, who was kind, understanding, and helpful during that time. To their credit, the on-site front desk staff, who are not affiliated with Resort Rentals, were also very kind and allowed us to use the pool while we waited. Their warm and helpful approach was a stark contrast to the tone of the rental company. Then, less than 24 hours into our stay, we received a message asking if we could check out early due to a busy check-out day. This added to the overall feeling of being rushed and unwelcome, despite the high price point. For nearly $1,000 for a two-night stay, we expected a basic level of courtesy and professionalism. We understood it was not a hotel, but the lack of flexibility and dismissive communication made the experience frustrating. While we enjoyed the location and appreciated the help from the front desk, the AC technician, and Barbara, we would not book through Resort Rentals again. read more

On day 1 of our stay at Lands End building 3 unit 401 I reported the washer was not working. They claimed to have sent someone out on day 3 and said it was working now but it was not. Reported again twice and nothing was done. Ended up having to buy clothes and undies to last us the last 3 days of our trip since I could not do laundry. Will not stay here again. read more

We had such a great experience renting the Gulfport Getaway home through Resort Rentals! The house is beautiful and the views are amazing. The home is steps away from the bay, allowing us to walk along the pier at sunset and the beach in the morning watching the sunrise. Just around the corner is Beach Blvd with tons of dining options. There is also a great art gallery and cigar shop a few blocks away. We brought the kids and grandkids and we were all very comfortable. We will definitely rent the Gulfport Getaway! read more

Resort Rentals - View from our 3rd floor balcony - Vacation Rentals Near Me - St. Pete Beach, Florida

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Rented for long weekend for out of town visitors to enjoy. Unfortunately with hurricane coming, flights are canceled and weather is a bust. Top it off, they wont refund us our money only cleaning fee. Asked to reschedule and was denied. Definitely a bad business and only out for money. I will be spreading the word of their awful service. read more

Worst vacation due to poor communication or planning on getting building painted. We couldn't even find our unit when we got here because they had painter's tape all over everything. The painters left an eyesore if a machine in front of our balcony during sunset time. Separately from the paint situation- The first thing I noticed was water over the floors when I arrived. We wasted 2 days of our vacation waiting for maintenance people to come. 1st it was the A/C person and the next day it was the carpet cleaning people. The carpet cleaning people left a huge industrial fan which was extremely loud in our unit for 4 days. Don't stay in building 9! Everything is beautiful on the outside, but this isn't the vacation we planned for, so I hope to get a partial refund. The property manager did call to apologize for inconveniences, but I haven't heard anything since then. Also, one of the security guards is extremely rude. read more

We had a great experience renting a Madeira Beach condo through Resort Rentals. I think your experience will vary greatly on the condo you choose, there's nothing the company can do if you don't spring for a nicer unit. We chose a perfect one, renovated within the past year and right on the beach as promised. We booked through VRBO which was super easy. About a week before our trip we received an email with check in info. When we arrived at their office (even after office hours), we received a packet with 2 lobby keys, a key code for our rental, a copy of the covenants and some other helpful info. Unfortunately, a day into our trip we experienced an issue with the dishwasher in our rental. It would not start. We called the office and it was too late to get someone out that day, but they came as promised the next day while we were at the beach, got it fixed, and the maintenance guy even left his cell number in case we needed anything else (which we didn't). I appreciated that all our needs were anticipated before we arrived as well as the speedy maintenance. We'd definitely rent from RR again! read more

Resort Rentals - View from our rental - Vacation Rentals Near Me - St. Pete Beach, Florida

Full construction going on ...machine noise Monday - Friday from 8am to 5pm. And this company did not think it was important to inform us upfront . They let us confront the problem on arrival and surrender to the abhorrent situation for peace sake. I WILL NEVER use this company ever again for anything. They don't care about your vacation ..they only care about getting your money. read more

We rented one of the rooms from this company and they had cockroaches and bedbugs, infesting the room as well as dirty sheets. If I could give a zero rating I would. read more

Absolutely DO NOT vacation through resort rentals!! We stayed in Emerald Isle #204 in N. Redington Beach. The 2 major issues were 1) The unit was not properly cleaned prior to our arrival! The bed in the master bedroom was not made, the blankets and a towel were wadded in a pile on the bed!! There also was a dirty glass in the kitchen sink. That is absolutely unacceptable, especially with covid being such an issue and this company advertising how thoroughly they clean and disinfect!! 2) The hot and cold lever on the shower was backward!! Thank God my son didn't get burned!! He knows to turn the water on more toward cold and then adjust to warmer water after he gets in the shower, to avoid getting burned. Thankfully he saw the steam and realized it was hot before getting in!! Then there were the multiple small issues: -the TV, modem, cable box and phone were on the floor in the master bedroom -there was a large stain on the carpet near the nightstand in the master bedroom -the fan didn't work in the master bedroom (the pull chain was broken off) -the light didn't work in one closet in the master bedroom -the remote was taped together in master bedroom -the carpet was pulling away from the entrance to the master bath, so the tack strip was exposed (not awesome when stepped on) -the blinds were broken in the master bath -there was packaging material, including staples on the carpet in the master bedroom -there was no bag in the vacuum, so the above issue was cleaned up by hand. (Definitely didn't want a staple in my foot!!) -the cable wasn't working in the bedroom with the twin beds -the light switch in the dining area was covered in scotch tape‍ -the blinds were broken in the kitchen -the balcony light didn't work -the covers were broken off of the outdoor outlet on the balcony Despite all these issues, they offered NO compensation!! ZERO All they did was say, oh I'm sorry.... read more

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The resort was nice with many amenities. However, the owners of other condos were very rude and unwelcoming. They made It very clear that they did not like renters. For that reason, we will not be likely to return. read more

Most of my complaints are with the unit itself - not the Land's End complex as a whole. Just to keep that in mind. Note: We stayed in Land's End, unit 401, building 10. Other Note: While there are beach chair services on other parts of the island, because of how close to the edge of the island Land's End is, there is no beach chair service at this part of the island. Other, Other Note: Beach is ungroomed! While this leads to a lot more wildlife and birds to look at, it also means pretty gnarly sand that's very rough on bare feet. Keep this in mind when packing. Water shoes and flip-flops are recommended. PROS: -The unit itself was located right on the beach. If you wanted regular beach access, quite a few of their properties seem to provide that. Our unit was within a 3-minute walk to the beach with multiple pathways to get there. -The Land's End property was well-groomed. There's no overgrown grass. Staff comes out and cleans the pool on weekdays. Nice flowers are planted along the walkways and gazebos and benches are in pretty good shape. There are a decent amount of sand-washing areas right off the walks as well - though we occasionally wished they were easier to access on every area. (A single wash spot can get full on occasions with people.) -There's parking underneath each individual building with individually-assigned parking spots. Not only does this provide some shade for the hot sun and inclement weather, but you'll be so close to the elevator for your building that you'll only have to walk a few steps to make it inside. It's very convenient parking. -While fussy in the beginning to get it set up, the gated entrance seems pretty helpful in keeping this part of the beach relatively safe and comfortable. We had no problem with the gated entrance for food deliveries, and getting in and out was simple. -The unit is comfortable and spacious - especially for the four people it's designed to house. You have multiple balconies, a roomy living room and kitchen, and enough tile at the entrance of the unit to help reduce the amount of sand running through the house. CONS: -When we first checked into our unit, both of the showers were entirely unusable water-temperature-wise. It was to the point where I'm unsure how housekeeping could have actually cleaned either of these showers without noticing something was wrong. So they either need to talk to housekeeping about reporting issues or they didn't keep up on fixing it before we arrived. We checked in late on Friday, so there wasn't much left of the weekdays, but when we called, they agreed to have someone come out first thing Saturday morning. The guy did what he could for us on Saturday in order for us to have at least one working shower, and he said he'd be back first-thing Monday to fix the remaining shower. He was there on Monday before 10AM as promised. So checking into a resort where things are obviously broken is sucky, but Resort Rentals did a great job addressing it as soon as possible. -Other small things are oddly unworking. The nightlight lightbulbs are all burned out in the bathrooms. One of the lights on the outdoor porch was burned out. The bathroom fan in the master bathroom doesn't turn on. It's an odd, small assortment of things, but it does show a lack of attention to detail. -The unit appears to be functionally clean when you check-in. However, some of the smaller details (similar to the functionality of items) seems to be missing. Furniture is spotless and clean and the refrigerator glass shelves are devoid of any stains, but there are dead bugs in the balcony door tracts and dust on the baseboards. A deep clean every month or so might be really good for the unit. -It may not be the case at all Resort Rentals units, but at this particular one, the refrigerator and cabinets were entirely devoid of anything aside from dinnerware and cookware. If you plan on eating at home and doing your own cooking, this either means accepting a lack of any spices (other than salt or pepper), condiments, oils, etc., or going to the store to purchase all of those items just to toss them at the end of the stay. If you're driving, you might be able to pack all of those things ahead of time. -Be aware that getting to places takes a decent amount of time. Since you're on the very edge of the island, it's at least a 10-minute drive to get to any businesses (aside from a select few within 5 minutes). read more

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DO NOT RENT FROM THESE CROOKS. I rented Villa Madeira #206. Took rental money during pandemic against governors orders and refused a refund. Violated terms of their own contract. Villa Madeira #206 was a dump. Filthy dirty with blood on two of the bedsheets. Carpeting stunk and was very old and dirty. The building walls were thin and we heard neighbors walking on floors, coughing and closing doors. Stay away. read more

Our rental smelled like mold & urine. There furniture upon arrival was soaking wet from pool water and one chair was soaking wet with urine along with a urine stain. The dishwasher has broken fragments of metal with rust on the inside. We had to go to the store to buy room spray to mask the odor along with plastic utensils and paper ware because the dishes the until came with smelled like mildew due to the smell and condition of the cabinets. The unit was not clean at all upon arrival dirty plate settings covered in food, matted and stained carpet, dirty windows, beds without proper sheets and pillows without covers. All of this did not match the units pictures & discretion online. The agency begun doing maintenance on our until while we were on vacation coming in and out of our unit replacing fire detectors & filters. Manager ignored phone calls and hid from all the issues provided. There was mold in the shower. Cigarette burns on the shower curtain. And so much more I can't even list. Very bad management and service shady company. read more

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Have been renting through RR at Land's End Condos, Treasure Island for over 15 years...always enjoyed this peaceful friendly place. Returning after COVID, sad that it seems to have been taken over by the 'Kremlin'. Renters first notice the 'Royal Book of Rules' thrown at them repeatedly both before and after arrival...then they see all common amenities now under newly installed electronic lock and key...fully expect to see barbed wire to go up around the boardwalk any day now. Most galling, seems the condo board is funding their (unnecessary) new security measures on the backs, of course, the renters...charging a new never seen before $30 cash "parking fee" at the gate...renters already pay unit owners handsomely for use of their parking spaces...they would be wise to realize that the 'biddies on the board' are scaring their customers away! read more

****BEWARE ****Will not recommend Resort Rentals due to how they are handling cancellation due to Covid-19. We wont be able to experience the rental because of the virus , the only reason we had to cancel. They are still withholding $100 cancellation fee (administration fee). Realy, for what? I did everything online, I spoke to your admin for 2 minutes. During these times you would think they would take care of their future guests better! read more

We had a terrific vacation at Emerald Isles! The condo was clean and nicely decorated. And you just can't beat being directly on the beach. We forgot one of our cell phones when we left and the office staff was so helpful! They took it to the UPS Store and we had it back in two days. I will definitely rent this condo again. read more

Unit 401 building 8: To say the condo we just got was dirty is an understatement. My mom had an asthma attack within an hour of sitting down, and the AC doesn't blow in the bedrooms so there is no ventilation. I sliced my finger open and got blood on my clothes the first time I pulled the hall bathroom toilet handle which is razor sharp and rusty (I had to get glued up by EMT and will likely have to get a tetanus shot). Nearly everything is filthy and unsanitary. Food residue all over the kitchen. Mold, mildew, rust...it's absolutely disgusting. The smell is unbearable. I am calling Pinellas Health Inspector Monday morning. DISGUSTING NOT FIT TO BE RENTED EVER AGAIN. read more

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The office manager, Dennis, is very unprofessional and very weak at his job. There's been many times where Scott, an office staff eployee, will coordinate certain small companies to have work done at their beat up rental properties and then they do not pay the companies after. This is an ongoing issue between the both of them. Dennis is just wannabe tough guy on the phone but does not have any solutions available for this continuous unethical practice of not paying companies for services rendered. Resort rentals as a company is a joke, only clowns run the show over there. read more

*Warning - Do not book your resort with Resort Rental Vacation Accomodations* We had our spring break 2020 trip planned and looked forward to great family time together. The pandemic took over our lives and halted all activities which prohibited us to make it to Florida. Based on our state restrictions and recommendations by the WHO, we sadly cancelled. David Mason refuses to return my money, at the time i was last able to speak to him, he said that he did not have approval on the small business loan so he was not in a financial position to refund us. I allowed some time and now he will return our calls. Our friends were booked also and it makes sense for them to want to go in 2021 - David just sent her a letter saying he has her reservations but the cost went up. It is my recommendation that you find another rental company or another resort. read more

My family and I Booked a vacation with Resort rentals (Amadeus) in Treasure Island Florida in 2019 for April 2020. When the Virus hit we decided it was not safe to travel from NY to Florida. I called to cancel (a week into the virus) and Resort Rentals would not allow me to cancel. The only option I was given was to rebook for another time in 2020. Reluctantly I moved the booking to December 20th 2020. Now that the 2nd wave is in full force my family is once again nervous and concerned to travel from NY to Florida. I tried again to ask for an extension into 2021 and Resort Rentals would not allow it. I explained that if I bring my family down to Florida aside from the risk associated with travel upon return I would have to quarantine for 2 weeks because of my job. I would be unpaid during those 2 weeks. Once again Resort Rentals did not care and continued to tell me to use it or lose the full $3400. I am at the point now where I either have to drive from NY to Florida next week during a 2nd wave of the virus or LOSE the whole $3400 cost of rental. I have asked several times throughout the year to move my family vacation into 2021 and each time I am told they will not do it and everything is fine in Florida. Again I am not asking for a refund. I'm just looking to move it to another time in 2021. My suggestion to anyone thinking about dealing with RESORT RENTALS- AMADEUS property is to find another company and condo. RESORT RENTALS has been nothing but unreasonable and uninterested in this whole process. They have their money and anything beyond that is my problem. My family and I were and are looking forward to the day we can once again travel safely to Treasure Island Florida (we go several times per year) but I promise you and desperately urge you to not book with Resort Rentals. With a little effort and research you will find many other vacation Rental properties NOT NAMED RESORT RENTALS in Florida and the Treasure Island area. I URGE and BEG YOU TO NOT BOOK WITH RESORT RENTALS. They are a non compassionate company with little regard for human safety and the well being of others. I wish I could give Zero stars because one star is way to kind. read more

We recently stayed 6 days at the Trillium 4A in Mederia Beach. This was our first time renting this condo, check in at the Resort Rentals was fast and the staff was very friendly, the condo was totally clean and spacious. the condo was in a great location and we would stay again no doubt about it. read more

We recently stayed at Sunset Villas in Redington. The experience was great. Resort Rentals was responsive and did what they promised. We will definitely use them for our next trip to the area! read more

Resort Rentals is great and highly recommended. We stayed at Trillium unit 2A at Madeira Beach this past June for a family vacation. Great unit at a great location. The unit was exactly as described and we loved our time here. We plan on booking here again on future vacations. We had some AC unit issues during our week here, and Resort Rentals was great in helping us. read more

My family and I rented a house on the beach on Treasure Island and I must say the service from Resort Rentals was top notch. When I went to pick up the keys the staff answered every question I had and pointed out all kinds of things they thought we would like enjoy and how to go about finding them. I house we rented was last used by the owner who had manually shut the water off with a valve when they left. I didn't notice there was not water until after the office had closed for the day. I called the phone number provided to an answering service and within five minutes someone from the office called me back and walked me through to where the valve was and how to turn it on. They even offered to have someone come out there within a half hour if it didn't work who would fix the problem. These people are not only professional but also very responsive to make sure you have an awesome experience. Anyway my family showed up the next day and that next week has probably been the best vacation we have ever had. There is so much to do in the area. We were walking distance to the beach and went every single day. We hit up the local aquarium, pier and several other attractions and had a blast. Busch Gardens is less than an hour away and Orlando is less than two hours away so we had the best beaches right out our front door and all the other major attractions of Florida in easy reach of our base of operations. We had no issues on check out and it was as easy as dropping off the keys and getting on the road. If you are wondering we stayed in Pelican House and the beach was not crowed at all and in a great location. The other rentals they had were also in great locations but since we had two families staying there and needed the extra space this was the best location for us. In the end based on their responsiveness to problems and helpfulness at check-in and the easy check out, I would highly recommend staying with these guys. Also the house was really awesome, and were it not for all the other things to do we would have spent much more time there. The kitchen was absolutely perfect for making breakfast for all of us in the mornings. read more

I highly recommend Resort Rentals they were accommodating and easy to work with from the start. The house we originally wanted was booked but they sent us info on another house which we booked and loved! We spent a week at Bella Casa on Treasure Island and found the house to be clean, spacious and comfortable. The house has three bedrooms, two have king beds which was nice since we were two couples traveling together. The pool and patio were lovely and the dock was great for fishing. Checking in and out was a breeze. We had a small issue with the cleanliness of the pool but it was fixed almost immediately. My only suggestion for this property would be for the owners to put an air conditioning source in the Florida room. It is a patio that has been enclosed and is nice but because it isn't an original part of the house it doesn't have vents. Gets pretty hot in there on a summer day! We spent so much time in and around the pool that this wasn't a huge inconvenience for us. The house is very close to Treasure Island's public beach access. If you are looking for a great house on the bay, you'll love this home. read more