I normally don't write reviews unless I have had a really bad experience. BJ's certainly has a…read moreloooong way to go compared to Costco (I have both memberships!). However, I've noticed a positive change in the customer service here in Stoneham - both at the store and at the tire center that i feel i must acknowledge. This particular one is a shout out to the guys at the tire center in Stoneham. I've had 3-4 interactions in a week, including multiple phone calls and a tire rotation appointment. They have always been courteous, proactive and very responsive! Keep it up guys! You're appreciated!

Vanessa at customer service is amazing! When we first arrived, she processed our new member cards…read moresuper efficiently and with a cheerful attitude, which happens so rarely these days. After shopping for a while, my 91 year old mother felt weak and faint. Vanessa came to the rescue with water and a granola bar, and made sure we were all set by staying with her while I checked out our cart. Thank you for your prompt response and your awesome kindness, Vanessa, you're the best! Note to maintenance: The water fountain near the restroom should be fixed.

Long Checkout Times: Even with multiple lanes open, shoppers frequently report long lines and,…read moresometimes, slow-moving self-checkout, according to The Street and other shoppers. Chaotic Crowds and Parking: The biggest complaint is the packed parking lots and crowded aisles, particularly on weekends.

My mom and I went to Costco to get gas (best prices in the area!) and do some shopping. We picked…read moreup a big, beautiful pot of mums and some other food items. We were in and out in a reasonable amount of time. The gas discount alone pays for the yearly membership.

Very communicative and great value. We order in a bulk order for Tofu every week and they have been…read moretimely and communicative.

Across the road from Food-Pak, Good Seasons a mom and pop shop that sells wholesale food to a lot…read moreof restaurants. Chinese & Thai, they have fresh produce because of the small facility they get their stuff everyday.

Fantastic Costco! The staff is friendly, helpful and welcoming. There is a vast array of high…read morequality food, including prime beef. We bought some filet mignons that were better than any $$ steakhouse and the prices on staples like TP are better than anywhere else. I used to go here with a friend but finally broke down & bought a membership and I'm glad I did. It's crowded on a Saturday morning but in a fun, energetic way.

I mean... it's Costco. The only thing not to love is the crowds. If you can go during the off-hours…read morethen you will have significantly more room to move around. People love to shop in large groups here so I recommend avoiding peak hours as the lines become wrapped around the warehouse. The warehouse is clean and well staffed. The samples are always top-notch. Meat, produce, deli and bakery are all leagues above any of your local grocers. Great deals to be found all over, and you can't beat the return policy.

Rodents. Filthy. Drunk or high employees. Coded product. Overall much better off with a national…read morefood supplier for the 10% savings.

For those in the food industry, it has everything you could possibly want to run your operation!…read moreBut for those who want to entertain on occasion and need supplies and food, you have found the Holy Grail! The service staff are helpful snd answering all your questions! But if you're good at judging local prices you will notice it is a great savings in bulk! They have a great check out system and carts all around to carry your items! They check and double check who's in the warehouse and scan everything before leaving!

If you have an issue, don't go to their "support center". They outsource this department and the…read morestaffing there is truly tone death. In fact, my experience with Ariss was so pathetic that I am terminating my membership at BJ's and driving the extra 20 minutes to COSTCO where I was loyal member for many years, and treated as such, before I relocated. BJ's promotion promised a very specific membership sign on reward. Their support center executed the old "bait and switch" by conveniently changing the wording of the original terms of the promotion.

How come you have a Groupon for BJ's but the customer service doesn't even know how to link the…read moreGroupon but I can do it at Costco or I can do it at Sam's Club and she was very rude and not not anybody knew they even asked other people

I went to have my tires replaced after hitting a huge pothole during a rain storm while driving…read morethrough a dark area in my town and blowing a tire. The staff were all very courteous and prompt. Scheduling was easy. The only thing I wish they did was leveled out the air pressure in all my tires since I did have all 4 replaced. I think it was late and everybody may have been eager to get home and overlooked that. A small sitting area for waiting would be nice too but I had a little shopping to do anyway. Overall, I still highly recommend this place for the ease, comfort, and value.

Besides bad service by one associate, I have noticed about dozen fruit flies buzzing around the…read moredrink machine (one of the left) in the cafe. I told both associates in the kitchen but they don't seem to care nor understand what I was trying to say. One lady kept saying use the right side. I asked that lady nicely "Can you ask you manager to address this?" but I got blank stare. This was not the first time I have see group of fruit flies. I have noticed last few times within a month and a couple of times those flies went into my drink. Is that the violation of health code? But what do I know? I am just a customer.

The pace is always busy snd the shelves are always full and stocked!…read moreGreat items snd great products plus it's a treat to walk around and shop and also yo sample food products before purchasing them! The employees are helpful the store looks great and it's always nice to walk around slowly to actually look at each location to see what's there and maybe pick up something you never tried! The only draw back is the parking and drivers who at times are aggressive or rude but once parked and entered you are in a different world! Value depends on the customer for to be an informed customer cause many times I find that items here are more expensive than BJ's for the Same item and BJ's has some items higher than Costco so SHOP INTELLIGENTLY!

Always packed for a reason, definitely worth the trip but obviously be prepared to buy more than…read moreyou expect or plan too. They need a day pass I think if more people try it they will join. Gift cards don't let you shop as a non member (YouTube lies)!