I had in incredible experience at this Sam's Club Optical Department. It began from the time I…read morecalled-to my appointment as my prescription was out of date- thru picking up my glasses. Let me explain. A very nice person by the name of Tonya found an available appointment as soon as she could fit me in,which was extremely appreciated as I had broken my glasses. I had called multiple places only to be told that their first appointment was mid September because of the back to school rush. She was very courteous, and very helpful! I wasn't necessarily expecting that my entire experience with them would go like that but indeed it did. The optical assistant Alicia did some of the pre-testing. She was very professional and we were done in a hot minute. More on Alicia coming up because she went above and beyond. Dr. Edward Nelson came out to fetch me and took me into the office. I noticed that he had a lot of medals in a frame on the wall so I asked him what they were related to and he explained that he has been an optometrist in the Air Force during the Vietnam war and then continued to assist different bases to provide Examinations and care for the enlisted in the Air Force. He was very nice, very easy to talk to and I was so impressed that during his career he flew an F-14 (I think he said)/but don't quote me as I always get my jets mixed up! Anyway that put me at ease and for some reason the way he asked the questions when you have to say what's better and what's best which I always have difficulty with I was able to answer quite quickly. I know he just use different verbiage but it made a big difference for me. I can't recommend him enough, He told me during Vietnam he was not sent into battle, but in some of his other experiences between then and now he did have to go into the battlefield to see and treat patients. I thanked him for his service to our country. I actually found one frame that met all my specifications and that I liked out of all of them. Pretty amazing I'd say. I gave the frame to Alicia and she sent me off for a few minutes as they were busy with other customers and told me to shop or whatever I chose to do for 15 to 20 minutes -and return and they would be able to sit down with me and get the measurements for my new specs. I never have trouble shopping so I did just that and picked up a couple things which I brought with me up to the optical department. During that time I realized I did not have my Sam's Club card and I was panic stricken. I had been spending days and nights with my brother at the hospital and he had died the morning of my appointment at 11:05 AM. I think I would've had a better ability to cope had I not been sleep deprived and very sad. However I did go into my Sam's shopping app and under my account information was the code that they scan when you check out so I told Alicia that I was extremely upset and didn't know up from down right then and she just calmly told me to have a seat and tell her what the problem was. She assured me that I would be able to get my glasses and anything else I needed. She said the only thing affected- I didn't have my card I couldn't charge it to my Sam's account. I had other means to pay so that was no problem. She then did exactly what she said she would. She was so sweet talking in a very calm manner and being very empathetic to my situation. She then scanned my cards and I got everything from The optical department that I needed including the fact that I would be able to return in 10 to 14 days to pick up my glasses. She also took the time to go to a different register and scan the barcode in again. I would not have to do anything but leave the store when we were done. I honestly will never forget this it was such an act of kindness and I could tell it was genuine so I really want to express my thanks to her and I hope that Sam's Club sees this review and gives her some kind of reward for being such an outstanding associate! I was actually able to pick them up on Labor Day- Tonya looked like she was working by herself since it was a holiday. She was very helpful and found my glasses then discovered that the lenses had not been put in them, so expressed surprise that I was contacted and immediately offered to go put them in the frames and get right back out to me to try them on which she did. The glasses fit perfectly I can see very well with them and that's why I had to write this up- I had a 5 star experience! This Sam's optical department is incredible so I highly recommend them and would not hesitate to return, in fact I might even return on a visit to family since it's in Ypsilanti and I live in Texas. Thanks so much to all of you that helped make that day that my brother died so much easier for me when I landed in your department!!

Bought gas at carpenter Sams today and was charged for premium gas even though I had push the 87…read morebutton. When discussed it with the gas station attendant she said it happens all the time the pump does it on its own. It cost me $12 more than I should have paid. Anyone buying gas there better check the pump is charging you right.

This review is to recognize the Hearing Aid Department for going above and beyond in trying to…read moresalvage my mom's last hearing aid after she had inadvertently taken a shower without removing her hearing aid. Once my mom realized her mistake, we tried to dry her hearing aid at home and insert a new battery- to no avail. In desperation, I called and spoke with Keith in the hearing aid department and he encouraged me to bring in the hearing aid ASAP so they could attempt to dry out the water in their special hearing aid dryer. They made no promises but continued to attempt to dry the hearing aid over several cycles to try to regain functionality. Finally, they were able to breathe some new life into the hearing aid. Despite their efforts, the hearing aid is not the same but is somewhat functional. What counts here is the team effort! Emma worked as long as she could before handing the project onto John. Keith had already briefed the team to expect my arrival. I remember their names because they impressed me with their dedication and I wanted to recognize all of them. They didn't charge me anything and suggested I pay it forward with my own good deeds and of course recommended purchasing new hearing aids from Costco. This is a great group of compassionate people! Thank you so much!!

Probably my favorite Costco. As we all know, Costco is busy no matter when or where you go, but…read morethis Costco seems to be less congested. Friendly staff and good selection of items. Well run by management too.

I'm shocked this place has 2 stars on yelp. From the reviews, people have a problem with customer…read moreservice. Everytime I'm here, and when I interact with employees, they're nice. I don't return things which I guess where people deduct stars, not enough return staff or their attitudes are negative, so I can't speak on behalf of the yelpers there. But I will say I love bjs, I think it's better than Costco. Bj's always has one item out of stock when I come here, I think it's a sign telling me I don't need everything on my list. One star off for that because out of stock once or twice is one thing, but everytime I'm here it's a common thing! PLEASE UPDATE FOOD HUT AT THE FRONT OF THE STORES BY THE CASHIERS! The food station where they serve cookies, hot dogs, popcorns at the front of the store recently increased their prices for everything. I always loved my $1 cookie and $1 popcorn, now it's like almost $3 for a popcorn and almost $4 for a cookie! I am boycotting the food station until the prices either go back to their price before or quantity gets bigger. There's no reason for the price increase. The items come frozen and are placed on their ovens or grills just like they always had. So that's a 2/5 experience 4/5 stars overall

I've been noticing empty shelves and 'temporary out of stock' signs frequently this month, even for…read morebasic items like milk and fruits. Hope this improves soon!

I come here all the time to get merchandise for my store. The owners are so friendly and nice. The…read moreprices are great and always have weekly deals. I would not go anywhere else.

Don't waste your time. So, we've been pretty happy as Costco…read moremembers for most of the past 15 years. We recently relocated and the two closest Costco warehouses are each about 30 minutes away, and the BJs is about 15 minutes away. So, we decided to give them a shot. First off, the prices on the shelf are okay, but you have to clip coupons in order to really get the perks of membership. I know my grandmother got a bit of a thrill clipping coupons and earning extra savings, but I have a career, a home and a family; I don't have time to clip all of the coupons. But, okay, fine, we'll muddle through... In November, they offered a free turkey to any member who spent more than $100. We spent more than $100 (our first visit was upwards of $400). We clipped the coupon when it arrived on the app. I figured there would be some demand for a free turkey, so I arrived at the store opening that Saturday morning. As expected there was a little traffic; probably two dozen people lined up for the free turkeys. The shelf was almost empty (about 10 birds), the largest turkey was about 12 lbs. The associates working in that department seemed to be caught off guard, as they scrambled around wondering why there was a crowd, they mentioned there was a pallet of frozen turkeys in the back and agreed, after some pressure from the crowd, to get it out. About 20 minutes later they wheeled a half dozen turkeys out of the back. I imagine there were more that they had, but I got mine and got on my way. At the register, the clipped coupon for my free turkey didn't work and I had to have a manager override the purchase. All-in, kind of a hassle, they clearly weren't prepared for the predictable crowd, and did their morning employees a disservice by not stocking the freezer the night before, but okay, I got a free turkey. The last straw came when we made an online purchase with them for a Christmas present for my daughter. The item, a clamp for a phone for her bike was ordered through their website and cost about $25. When the package arrived, all that was there was the envelope with a slit in it and an empty box. We tried processing a return online, but the instructions on the website told us to go to the store. I did. At the store, the customer service rep was nice enough, but didn't know how to help. The assistant manager was short and unhelpful, and instructed me to go online to process the return. I made clear that I did not appreciate the runaround and that at this point it's less about the $25 and it's about good customer service. I pay for a membership here, so I can have access to relatively good deals on larger quantities of things I need to furnish and feed my family of 6. I expect that when a branch of their company gets something wrong, that the individuals in my local store who see me a few times a month can remedy the situation easily enough. Especially if the issue is as small as a $25 return. My request was met with indifference and disdain. I was given an 800 number to call and told that nothing else could be done for me in the store. I asked to speak with the store manager. He came over and was not kind. He first told me that he didn't need to hear what I had to say because he already heard it from his assistant. When I expressed that I felt disrespected and disregarded, he allowed me to speak and tell my story anyway. I finished, he didn't care, he understood that this $25 would cost his company my business, I left. I spent 40 minutes on the phone (I think to Mexico) to process my return. I was assured that once the vendor agreed to the refund I would get an email. We'll see. At any rate, save your time on the hassle, disappointment and disrespect, just get a Costco membership..

1. Some of the most outrageously rude actions and comments by employees and management…read more 2. Prices are identical and sometimes higher ounce to ounce etc as in MeIjer. 3. Back to #1 above-obviously due to lack of training - it's a free for all. 4. After the most recent employee behavior-my membership is lapsing...never darken their door again...but then for how dead that place is-it may be moot within the year anyway. Pretty difficult to keep a monster sized place open when no one is darkening the doors...I wonder why? NOT

First of all, I want to start off by saying their store hours are absolutely incorrect. So me…read moreracing here to be here before 5:00 and trying to make it which I did make it only to find out they close at 4:00 without telling anyone. The whole reason I came here was I was trying to purchase because I adopted an entire nursing home and needed to buy gifts for everyone. It's not only extremely disappointed beat but now I have to figure out how I'm going to afford 30 Christmas gifts for elderly nursing homepatients that have no families. So thanks a lot Brothers. Not very brother like plus I am not going to be able to make it any other Thursday till Christmas which happens to be their dollar day. So the value I'm sure it's great. But the fact that they can't even update their own business and waste people's time. And my valuable time, especially when I am volunteering and giving so much to the community is ridiculous. I will never come here again and I will not recommend them.

Great store! I go weekly to see the new selection of deals! I purchased small items to larger…read moreitems $7 Saturdays curtains, rugs, lamps etc . GREAT DEALS!