Admittedly, it's been a bit bleak visiting retailers within malls. This visit, though, things are…read morelooking up here at Macys. The store was well-stocked, lots of choices and selection, displays that showed care and pride. Service was friendly and helpful and they had associates within each section. There was a nice feeling browsing and eventually purchasing items. I always have nostalgia shopping here at this location, built in 1977 and this was a Hudson's store. Yes, that magnificence is but a memory. Mall shopping was a destination back then. I would still like to see and feel Macys rise up from some down years. 12 oaks is a beautiful mall and still a wonderful place to visit. I am happy to see Macys rejoining and having renewed energy. If you haven't been lately, I recommend checking out Macys and 12 Oaks!

The last time I was here with my husband back in October 2016 to pick up my final dress for a…read morewedding, we strolled around while we were in town. The customer service workers were extremely rude and unprofessional, made a big mess without following up on what we picked. The dress was beautiful but the material wasn't the best! My parents came with us to recheck something; nothing else was available. No one deserves to get disrespected or be mistreated like an animal! Everything turned out downhill from this shore! Nothing else to describe more!

Still one of the best mall in Detroit area and probably in Michigan. All the store is open, plenty…read moreof food options too. Haven't heard about any crime in 12 oaks for years so it is safe. Dicks is going to build a sport emporium in the old Sears vacant area, that will be exciting for locals.

One of the Best malls I have been in the area. I was there on a Sunday and it was packed. The lot…read morewas full. There were no empty stores. It's a beautiful store with great shops and nice mix of people for people watching. I didn't buy anything but I will be back for sure.

Going downhill fast! Very disappointing trip to Nordstrom yesterday. After purchasing a dress on…read moreclearance from the juniors department, I realized they had left the plastic piece on the dress that can only be removed by the store. The second floor had next to no one available anywhere. I went to the juniors department, where I had purchased the dress, and was met with an associate who was on a personal call, and then very curtly told me that she "could not help" because she was now clocking out after concluding her personal phone call on her cell phone. I had to wait for her to wrap up her personal call before she shared her message of not being able to help with me. She then sent me to the other side of the store and said they were plenty of registers open. Well, not exactly. I did come across a nice associate, who was apparently in training, but she, too could not help me. She left to try to find someone who could help me. Another employee in training explained to me that it was not the employee in training's fault that she couldn't help me. I explained that I understood that and was then met with yet another Nordstrom employee, who appeared confused about my request. He, too, was going to get someone, or he said I could go to Customer Service. I decided to go to Customer Service where I asked if they could remove the plastic piece, and if she could check if there was another size in the dress as the original was slightly too big. While she was explaining to me that it was sold out, she actually opened up a piece of candy in front of me and started eating it. At this point, I said, I just wanted to return the dress altogether. All of this hassle for a one item return. Add to that, the reason I even went back was because they had left the large plastic piece (theft deterrent) on the dress. it was such a lackluster and disappointing visit to the store. I actually prefer Macy's at this point as they have far more help on the floor and they have a better energy in their store. The energy inside of Nordstrom was flat, and no one seemed excited or happy to be performing their job. Very disappointing experience. Based on this experience, I have decided that I am no longer a Nordstrom shopper.

Peggy in fine fragrances is an amazing representative of what customer service looks like, she also…read morecan assist you in any department.

Our visit here for holiday shopping was a mixed experience…read more The Pros: There are a lot of items here, the shoe department is well maintained, the jewelry gift box area is pretty well stocked, and the prices are reasonable. The Cons: The many items are not in the correct areas (mens clothing in womens clothing areas, toys and household items in the womens clothing area, etc.), broken and damaged items are found in the sellable merchandise (they should be swept away and unavailable from customers accessing them for purchase), the lines here are SO LONG AND SLOW for checkout, and there are maybe 4-6 employees working the whole store. Overall, I may not try out this location again.

In search of sweatpants for my acupuncture sessions. Only seeing the yoga pants around here i my…read moresize. Sweatpants all out due to the pandemic? No night shirt in my size either. This must be why I rarely find things for myself here. Not finding much polo shirts or sweaters either. The faux fur chenille throws are super soft, thin, but so cozy and smooth. Not sure how they would wear over time though, seem a bit skimpy. Their home goods section is fun to take a browse through for a turn.

Clean, wide open store with a great selection of garden plants and supplies. They also have a great…read moreselection of cactus and succulents. The location is convenient and there is plenty of parking.

They called me at 6:20 am after I worked a night shift totally unprofessional. Worst Customer…read moreService ever. They loss a Customer with the service I received. Save your time shop some where else.They ruined my morning on my daughter's Prom Day. For a purchase I made three weeks in advance online no follow-up until the day of which resulted in me driving 80 miles to refund the purchase and re purchase at Meijer, where I should have went in the first place.

I'm very glad for Meijer being near us, and wish they would open a location in Cheboygan also!…read more Their food and majority of items are always consistent quality vs Walmart and its continuous overseas items they sell. They have way more organic available, and the fresh fish counter is a huge bonus, with local whitefish, walleye and other locally caught items. They also sell ground Venison and Elk regularly...SOLD!! This company is a Michigan based business and Im all about supporting local places versus big box stores when available. With hopes they expand further --after arguing with the city of Cheboygan to pay THEIR OWN utility upgrades-- we will continue to shop here weekly vs Walmart.

I stopped by to look for some items for our store…read more Looking for a coffee maker mat, small space microwave and small space toaster oven, utensil caddy, plastic knife, trivet, wall hooks and maybe an oven mitt. Wasn't finding any styles, colors or specific items that I had in my head. It's still a decent one stop shop for most things.

I went inside to look for some boots for my husband. I didn't find anything that he would even…read moreconsider wearing. A lot of camping, workout and outdoor activity clothing. There's also home and random items too. They have swim shorts out on the rack. Seems too soon, given how cold it is outside right now. The shoe aisle in the back left of the store reminded me of what I would see at a store. I didn't see a lot of decent quality boots from when I could tell. I walked further and at least found a whole wall socks. They at least had a smart wool socks and they were on sale for $13 a pair. I was able to buy almost $200 worth of socks for both of us. At least our feet will be warm the rest of the cool cold weather until spring returns. Might be good to swap out socks today, it's bitterly cold outside. The checkout area reminds me of a TJ Maxx or Marshalls. It announces when the cashier is free and their number for their counter.

Compared to other locations I've been to; this one seems to get the bottom of the barrel apparel…read moreand based on shoe size, has terrible inventory. Other locations are significantly better at inventory mgt.

Amazing service! Feels like a special place to shop where the customer's experience is very…read moreimportant. That doesn't really exist anymore in this age of digital shopping and rare face to face interactions. The service and friendly staff brings back the joy of yesteryear and makes it front and center in real time! The selection, high quality products and gentle ambience provides an excellent shopping experience! Prices range from very affordable to some things high end, there is something for everyone's budget. They really have some good sales as well! Special perks here too, boxes and gift wrapping. The extra perks go along way and this sure does keep me coming back.

The little old lady in the sunglasses seciton is racist. I saw a pair of glasses and she just…read morestared at me. Walked by and there was a white couple who she let try on every sunglass shades under the sun. They did not even buy anything. I had planned to purchase the sunglasses, but she did not let me try them on or even offer.