There was a pipe leak in one of my condo walls from an above unit. Rick & his team did excellent work on a tough job. Every employee was professional, respectful & I was completely safe with them in my home. I cannot thank them enough. read more

The apartment above ours had a fire. There was a lot of water in our unit afterwards. The restoration management crew was really attentive and helpful. They made a tough experience a lot easier. read more

RMC was a complete disaster! I used them for a sprinkler leak and a fire at two locations in Oakland and San Francisco and in both cases they created work that was unnecessary completing environmental inspections to run up fees and gutting sections of the building and replacing items that didn't need to be replaced to again run up their bill and create unnecessary work. After getting paid 2 X what they should have been paid they are suing me for more. I see a large majority of the reviews are one star and had similar experiences. Please call me at 2096049993 to discuss your bad experience with RMC as you could be helpful in my case. Thank you -Fred Lewis read more

Was suppose to fix my front door. Scraped off paint and left it like this. Supposed to repair dry wall, Terrible paint job on bathroom ceiling instead. Wall still unpatched. I called and confirmed by phone that your people were at my apartment making this mess today. (510) 315-5400 read more

Restoration Management Company - Unfinished drywall - Damage Restoration Near Me - Hayward, California

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Matt from Restoration Management Company just came out to check out my condo unit and he was incredibly informative, helpful, respectful and professional. We didn't end up needing to get any work done but he had a ton of recommendations for what we could do to increase ventilation in our home and resolve our problem. Thank you so very much, Matt! I would highly recommend this company. read more

I was very pleased with the work that Restoration Management Company did in my family room after it was flooded. The project manager explained well the things that needed to be done. The workers did a thorough and excellent job of taking care of the mold and asbestos. I was especially pleased that they were able to carefully remove panels from one wall to be replaced later. Everything was done very professionally. I would highly recommend Restoration Management Company! Patti Okui read more

DO NOT USE ... Great service until you look further!!! Our water heater went out and damaged inside the house and the garage. All the employees and supervisor were super nice, until we called a contractor to do the work after them (the repairs and installation of the water heater). The new contractor pulled out insulation from behind the drywall and squeezed water out of the insulation. So, we called RM, and rather than come out to see or ask us to send a picture, the supervisor talked to my husband like he didn't know what he was talking about and belittled him. read more

Ugh, this is really tough. I had an under-sink flood in a brand new condo due to some faulty instructions on a water filter and way too many valves under the sink. There was about an inch of standing water to clean up, which I mopped up with towels. RMC was on-site within an hour on a Tuesday afternoon, and I was super relieved. I also had a dehydrator I was borrowing from another contractor at the time, but RMC's machinery was far superior even as it added substantially to my electric bill for the month. The biggest issue was billing. They over-billed me substantially, charging me after hours hourly rates, even though they were on site during business hours. The staff who actually install and operate the dehydrators are great; the project managers and billing department are pretty incompetent. There's no way to pay online; you have to provide your CC info over the phone, which frankly just seems paleolithic. Even their website chat told me to bugger off and call them to pay my bill. Ultimately they did reduce my bill by 40%. I'm somewhat convinced that they typically charge insurers a fixed rate and know what they can bill for and how to bill higher. I was appalled and ultimately had my bill reduced 3 separate times as I found more and more inaccuracies in the line items. I was willing, however, to gladly pay for prompt arrival, and the days for which I used the dehydrators. I could tell the PM wanted to charge for extra services, but I turned him down and decided not to file an insurance claim, because the grand sum of the water damage in my situation wasn't actually that bad. Be sure to scrutinize your bill. Don't let them bill you like they would a home insurer. Buy your own moisture monitoring equipment: it's cheaper than even having a Project Manager in for only an hour's visit. read more

Horrible! I had to give a star to be able to post my review of my experience with RMC in Hayward, Ca! For the record if I could give negative stars I would. This company was forced upon me after a fire in my Home over Christmas by State Farm. They promised me the moon, but I received a poorly unfinished job and they flooded my downstairs bathroom and refused to take care of the damage. They couldn't even clean the ashes out of a simple fireplace when they promised they would clean my entire home. We had to clean our family room twice after they did to even be able to prime and paint from the horrible smoke damage that was left lingering. Ok We have been out of our home six months and they to this day have not completed what they promised. They charged for a kitchen demo due to fire but failed to complete it because there was electrical to the contaminated fixture that still hangs in my kitchen today. I asked them if they knew where the breaker was and if they could remove the stove and oven why not the light fixture? It's has left my kitchen contained with toxic carbon and they also failed to remove the contaminated insulation over the kitchen just to make matters worse! They have made it a horrible experience that we will never forget. To add insult to injury, when I refused to pay for an unfinished job and until they address and liability for flooding and damaging my bathroom, they filed a lien on my home! They are holding my mothers paintings hostage and those are her legacy to our family now that she's gone! They are all nice when they start but are heartless in the end. Never use this company if you value your priceless belongings and sanity. Sincerely, Kris C A wonderful person reached out and helped me feel not alone. This was my respond I want to just send but unfortunately there's a limit on your reply back. So I thought I should share my full response and gratitude to the person that reached out in a time of great displacement, sadness and just plain missing our home. So here goes, God bless you! Validation of how RMC Hayward harass and torture you while threatening you, filing liens on your property, refusing to send your W9's and waiver of lanes for your lender so you can pay them and get them off of you. Mr. Glover is quite an interesting individual and has some less than ethical tactics in my opinion. Now he's threatening me with a lawyer and collection. Yet he refuses to address the damage she's done in my home and be detrimental reliance that occurred due to my insurance carrier State Farm forcing me to use his services when The Senior Adjuster brought Bob to my home. I was promised they would take care us. The rest of his staff Alicia, janice and others Leaving harassing voicemails and emails and texts that are truly unprofessional and are completely cohesive with their quality of work. . I hope your saga is over as ours continue seven months later and they re-contaminating our kitchen. The worst of all, my mothers paintings which passed, they refusing to give them to me and holding them hostage after multiple requests. Who does this? Shouldn't they have compassion and feeling and time you're going through such a tragedy as a fire in your home? it's been months since I spoke with and emailed Mr. Glovet an email which provoked a very colorful yet ridiculous response full of tactics, Poor excuses and just rudeness. I applaud you for speaking out! Call the contractor state license board immediately and file a complaint. I am in the process now and you can go after their bonding other things to recover the losses and the pain and suffering they put you through with their poor business practices. There is no compassion at RMC. They even flooded my bathroom and still to this day refused to provide me a certificate of insurance and proof of insurance for damage they caused. They have liability coverage for the damage they do and refused to provide it, that is unethical and a means to make more money or the interest they'll charge you, not to mention the overcharges for storage why you fight for principal and the way you deserve to be treated. It is truly been a nightmare I seem to not be able to wake up from. I even begged state farm to call them and help. To date nothing is been done. You let me know I am not alone . If they done to your family what they've done to mine we deserve to be heard to the contractors license board as well as any legal means necessary. We cannot let this happen to other families. as it is devastating enough having a fire at Christmas a single mother, but they make it more devastating and emotionally exhausting with poor workmanship, harassing tactics, denial and extremely unprofessional behavior. Thank you again! God bless you! Please if you have been a victim of our RMC Hayward speak out and let others now beware and take care. Sincerely, Kris C read more

do not use, they play games with the homeowner and insurance company, and try to bill both for various charges, not the actual work complete. Avoid these guys. read more

They are slow considering the amount of workers they have sent to repair water damage in a SRO apartment complex I live in. It seems like they spend more time putting up plastic on the walls and tearing it down then they do actually replacing the walls. The cuts on the plywood boards they have put up are not flush. I think that there are milking the clock and taking their sweet time. read more

I had a toilet leak in our upstairs bathroom which went unnoticed for 20-25 minutes. When I discovered it there was approximately 3/8 to 1/2 in of water on the bathroom floor which overflowed into the ceiling and wall of the stairwell below the bathroom. My instance carrier selected Restoration Management for cleanup and drying out. Rick -- the RMC Project Manager -- was in touch with me within hours and the crew arrived the following morning. They immediately set to work determining the scope of the problem and taking remedial action. Within three days the carpets and were dried, the padding removed, linoleum removed, walls and ceilings were removed and interior spaces dried. Everything was well protected from further damage. The RMC personnel were timely, polite, efficient and cordial. I couldn't ask for better service. Richard T., San Leandro read more

FAIL, FAIL, FAIL! I contacted this company due to a residential water leak that occurred and I expressly asked when I first called them if they were were able to handle the mitigation and restoration and was assured that they could handle everything. I then requested that they come out and "inspect and provide an estimate" as I was not on site. They showed up promptly confused the 82 year-old resident, had her sign documents and started work. I immediately had them stop work until the insurance company approved the work and fortunately, they did. Fast forward two weeks and now they tell me that they don't do residential restoration--expressly contrary to the direct question I first asked when I called them. Now, i have to find an alternate company to perform the restoration/construction work. OVERALL GRADE: F GO ELSEWHERE!! read more

Really surprised to see the reviews for this company vary so widely. With one exception, I thought everybody I dealt with from RMC was professional, very thorough, and courteous in their work. After a minor flood inside our house, Abel came and did the initial estimate. He was also the project manager and our main point of contact. I thought he was very thorough, clear in his communications, and worked well between the insurance adjuster and me. The guys who came to install the fans and plastic sheeting, and then checked on the progress daily, were professional, courteous, and cleaned up the job site well. The only negative part of my experience was the final clean up. When the job was done and the flood site was dry, they took the fans and dehumidifier and left. They did not pick up any of the floor runners, nor take down the plastic sheeting. They explained to me "the contractors (who were coming to restore the interior to pre-flood condition) will want it that way." Well...no, they absolutely did not. In fact the first thing the contractors did was roll their eyes about RMC workers' laziness, then they pulled out all that material and left it for me to clean up! Definitely a star detraction for that, RMC, you could have done better. But overall, thumbs up. Not like I'd suggest going out and having yourself a flood, but if you do, RMC is not a bad company to work with. read more

Our house got flooded and next day the project manager from RMC showed up. His name is Luis Garcia Rodriguez. He was rude, arrogant and disrespectful. All of our furniture was wet, we were trying to dry the unit with industrial equipment, learn the damage and we had a 1,5-month-old baby. This arrogant person behaved as if he is the savior of our the universe. He did not give clear answers to our questions. Ignored us completely. When I asked what the next steps are and how long would a case like this would take (since we needed to find a healthier place for our son), he did not even talk back. I seriously doubt the quality of RMC employees. This employee's incapable communication and social skills and lack of empathy got him to a project manager position where the goal of the company is to restore people damages property. He cannot even be respectful and kind. read more

rmc was involved in an insurance claim i was working on. they are a state farm premier vendor who was referred and recommended by state farm. one of the selling points state farms has is to tell their customers, "we know you have a choice to pick your own vendor, however, if you pick one of ours, they will provide you with a warranty on materials and labor." nowhere do they state how much longer than the normal warranty you would expect from a contractor that wasnt in their program, but its probably shorter than the 5yrs some of the other contractors i know of provide. rodney day, project manager, of rmc used pressure tactics on my clients niece in order to get her to sign a work authorization to start the repairs by attempting to show her a sense of urgency for same. the problem was the following: 1. the niece doesnt live at the home. 2. she is not on the mortgage or insurance policy. 3. rmc has no written authorization from the poperty owner they approved her entering into a contract for them. 4. the sales rep for rodney day, project manager, rmc did not even bother to verify with the property owner before starting work. 5. they put the wrong name on the contract for the customer and the niece signed the contract, however, she never told them at any time she owned the property or had written authority to sign for the homeowner. i guess all rmc needed was a signature, hell you could have signed it and they would have been good because there was no follow-up to confirm who owned the property. hopefully, nobody else out there has gone through this nightmare. because they are a preffered vendor of state farm, they have basically threatened to provide information to state farm regarding the claim. well, if my client were in fact 'their' customer, how do they think they can release information to a 3rd party without the approval/authority of the homeowner. does state farm place their 'preferred vendor' relationship above the contract/ploicy with the homeowner( who pays them a premium to look out for their interest). you cant call your neighbors mtg company and ask them about the neighbors payment history without getting a written permission to do so correct? so why does a contractor think they do not need your approval as 'their client/customer" to give information you may not want released including medical/physical conditions of the homeowners. sounds like a hippa violation to me. so beware of where your contractors loyalities will fall when the insurance company is involved and they are a preferrred vendor trying to "get brownie points" or move up the list for referrals out. read more

Restoration Management Company advertises themselves as OSHA and EPA trained and certified in the process of lead remediation.  While working to remove lead paint from the exterior of my home they 1) dry-swept lead chips (a review of the EPA guidelines for lead paint removal explicitly lists this as a danger for creating lead dust) and 2) created an entirely new hazard area by moving contaminated items (boxes, bicycles, other yard equipment that was covered in lead paint chips) to the backyard lawn without putting a tarp on the lawn.  This rendered my lawn- which had not previously contained lead chips- a new hazardous area.  Restoration Management Company should no longer to be able to list themselves as OSHA and EPA trained and certified.  They clearly violated safety protocol in working on my home and will likely continue these unsafe and contraindicated practices in the future. read more

Marin Sanitary District chose them to disinfect the ground under the house caused by a sewer line back up. They came that afternoon and returned the next morning to finish the work. The men were very respectful and caring. read more

We met with Tony who came to our house, a few days later. He stated that yes, they do allow their employees to go through the contents of a job.But agreed that his workers got a little ahead of themselves. I am just amazed at the unprofessional and fact that the company has no issues what so ever keeping items. Even though they repeatedly told us that everything was damaged and could not be salvaged. I can't imagine how many others they have stolen from. Sadly, they took many items I can't replace. Terrible company!! Never leave them alone in your home! read more

We bought in Restoration Management to 'deep clean' a home that had not been cleaned in many many years. Their crew was always on time, always professional, extremely thorough and followed our instructions to the letter. And they completed the job on-time. We would use them again in a heartbeat! read more

Fantastic, professional work performed by Restoration Management on our home. Rick Slaymaker was punctual, knowledgeable and answered any questions we had regarding the initial and ongoing work, great person to work with. After explaining in detail, we were happy of our choice. Ricardo and his crew took care of protecting every possible thing in our house that could be damage. Dust screens, floor coverings and ensuring everything else was protected. Ricardo and crew worked hard everyday, we were stuck in home by COVID-19 restrictions, doing work and at the end of the work day, Ricardo explained what was going on. We were privy to the work they were doing and after countless searches in the internet with videos, we, in my opinion got the best work exceeding our expectations. We highly recommend!!! read more

They must be busy and in a hurry because Some a$hole driving truck R9 felt the need to speed across 3 lanes of traffic cutting off a school bus. They had to slam on the brakes and barely missed the truck. Wtf. When choosing a company think about what kind of people they hire and how they interact with the local community. read more

Sprinklers went off in SoCal condo complex due to neighbors negligence. Flooded down to 8-9 other units, including ours. RMC gouged us for over 10k, without ever giving an estimate. (Another family member just used a mitigation company that gave an estimate so they can have an option. While RMC told me they couldn't until opening up walls). Under duress, multiple owners like us also used them since they knocked on our door with HOA management. We thought we had to use them. Well now no one "remembers" how RMC even got access to the owners. Also, we only had drywall damage, which cost 5k to fix. I just learned this is not even a "class 2" category of damage. Another unit owner was nice enough to review the RMC bill with me. RMC charged for managers and workers at $65-$100/hour...but this was not disclosed upfront. Where was the disclaimer for these set rates?? You just keep working and charging?? One manager logged that she worked from 7am-8pm one day...um that's a lie. Never even met her or heard of her name. They also charged for things like rubber gloves and vehicle usage, even though they used the same stuff for multiple units. I definitely don't want to hear that this is what they charge thinking insurance will pay. Be honest and have integrity, rather than greedy. Unfortunately no one is taking responsibility for the sprinklers going off, so all the owners have been stuck trying to fight these high bills since the Sept 2022 incident. This is exhausting and I'm tired of companies trying to take advantage of consumers, particularly under stressful situations like water intrusion in the home. read more

This company has been horrible to work with. Their communication and time management is non existent and are incredibly rude and disrespectful. I would never recommend any does business with them. read more

We needed help with our place due to water damage. Our association sent Restoration Management Company. The project manager, Raul Plascencia, was our contact person. He was courteous, professional and always returned calls in a timely manner. Raul sent us an excellent crew and they worked so hard! It's important to note when you receive great customer service. Raul Plascencia is a delightful representative of RMC. Thank you! read more

This company did me wrong. Very wrong. I suffered a fire in 2008 and all the devastated items should have been dumped - thus the $10k "debris" removal clause from my insurance. The owner of the company was nice enough he came out assess the damage I signed off he said everything would be destroyed because nothing was salvageable. Fast forward 3 years and tell me why they kept the contents in storage for almost 2 years. BURNT, full smoke damged and NON-restorable contents, mind you. The insurance company tried not to take any responsibility and since I was the proprietor and signed to REMOVE the contents. What I did not know is that my former (and well hated) insurance company told them to store them contents apparently - now whether it is true or not has yet to be determined. All I know is that I never asked them to store my destroyed contents from my business. Restoration management got me for thousands of dollars that they pinned me on stuck a very aggressive attorney / collector/ aYhole on me and I had no recourse because they did this all agree the statue of limitations ended with the insurance. And yes, I already opened one lawsuit. Beware. This company did me very wrong and all these years later I'm still having to deal with them through their aggressive collector/attorney. If you have a choice, use any service BUT Restoration Management. read more

We had a leaking water heater, and by the time we found it had been leaking, the water had done significant water and mold damage to our floors and drywall. Our insurance carrier gave us the names of a few restoration companies in the area, fortunately I chose Restoration Management. Restoration Mgmt arrived the next morning after our call, and immediately went to work setting up industrial strength dehumidifiers to dry everything out. This process took a week due to the extent of water damage. Eugene Duenas was our project manager, and he kept us informed about how things were progressing, and was always available for us to call him to ask questions, which he answered thoroughly. The crews who did the work were very professional, prompt and thorough. If they were running just a few minutes behind schedule, they called us to apologize and give us their ETA. They removed and disposed of all the damaged materials, leaving nothing behind. They were so thorough, that when they pulled out our washer and dryer to remove the floor covering, and before replacing them, they cleaned the walls and the machines themselves, which I was embarrassed to admit I never clean and the area was filthy...not anymore!! Finally our house is dried out and ready to have repairs made. The contractor we contacted was very pleased with how well everything was dried out, allowing repair work to proceed. I highly recommend Restoration Management. The office I dealt with, where Eugene is based, is in Union City, they do work throughout the East Bay area and beyond. read more

My apartment building caught fire in July and Restoration Management saved me! Not in the literal sense, like the firefighters did. But, they saved me from going crazy and losing my mind. This review is long, but for anyone that needs their services for the reason that I did, it might help you to read this, because it is a lengthy, stressful process. By the way, get renters insurance if you do not have it. That saved my wallet - my insurance footed the bill for Restoration Management's services. I am writing this review because this company needs the props they deserve on yelp. I hope that no one actually needs their services for the reason I did, because what I went through was awful and I wouldn't wish that on anybody. Did I mention that you should get renters insurance if you don't have it? I called Restoration Management a couple days after the fire happened and arranged for them to come out and do a walk through of my apartment. There was quite a bit of water damage and on a scale of 1 to 10, I was told the smoke damage in my unit was about a 4. Maria S. was the project manager assigned to my case. She was very professional and gave me a thorough explanation of their services and what they could do for me. After the walk through, she sent me the estimate of what it would cost for her team to come in to my apt. pack up all my stuff, take to their warehouse, assess what they could save and clean, and what was not salvageable. From there they would pack it back up and either store it for me or move it into my new/temporary apartment. After I reviewed and approved their estimate, they came out a day later and packed up all my items. And I mean all of them. Everything from my bed to my TV., to all my kitchen stuff, bathroom stuff, EVERYTHING. This is excluding clothing items. That all went to a special dry cleaners (look for my review for Blue Sky cleaners). It took them about a day and a half. About a week later I got a call from Maria saying that they had finished cleaning everything and that it was ready. At the time I was living in a hotel and was in the process of getting approved for a new apartment. Again, get renters insurance!!! As soon as I found a new place to live, which was about 2 1/2 weeks after the fire happened, I was able to arrange for Restor. Mgmt to move all my stuff into my new place. I did not opt. for their "pack out" service (although while I was unpacking all my stuff by myself, I regretted that decision immensely), but they moved in all the big items, like my bed, couch, kitchen table etc. in and placed it where I asked. Everything was in boxes and was packed, organized and labeled very precisely and carefully. They did a wonderful job cleaning everything. All my stuff was like new. You would have never have known what it had gone through! My couch, mattress and TV. were all put in an "ozone chamber" and that got all the smoke smell out of the fabric and any type of electronic equipment I had. For the most part, all of my items were saved and I only had to replace a few smaller, random items. The final invoice that I received was actually a bit less than original estimate which was good, because I had an insurance cap- which I knew from the beginning and I let Maria know that from the beginning as well. The bill/invoice was not cheap....close to $10K. Yes, that is $10,000. And I only have enough stuff for a one bedroom apartment. Again, get renters insurance, because otherwise I would have had to pay for it out of my own pocket. Maria and the Restoration Management team were amazing. On top of being very professional and honest, they were comforting and reassuring during a really difficult time. Maria returned all my calls when I had questions about anything during the process or about anything on the invoice. Again, I hope no one has to go through what I did, but if you do Restoration Management is the company to call. And take my advice about the renters insurance. read more

Do not use this company unless you're prepared to deal with unresponsive project management, slopping process, and questionable billing practice. During the initial walk through, the project manager was asked to prepare an overall quote or estimate. After the project would proceed the project manager tried to change the scope of the project and the overall budget. After the restoration was done, the project manager still continued to include incremental and above-budget costs in the invoice that were not included in the quote. Do not trust anything they tell you in person and keep all communications in email and in written format because you WILL run into billing dispute if you use this company. What an ordeal to have to deal with this company. STAY AWAY. read more

Never hire them. I used RMC to clean furniture after a house fire. It was a complete waste. They broke furniture as they were loading it into their truck. They took and tried to clean several items that they were told not to because it was damaged by water. At most they only wiped off about half of the furniture, some was not even cleaned. All the furniture had to be disposed of because it still smelled like smoke. Then they charged me $29,000 which is almost what the insurance company gave to replace. We didn't get back 4 pieces of furniture or any of our dishes and silverware with no explanation. Never hire these guys. Just claim it with insurance. 1 star is too much. read more

I received an invoice from Restoration Management Company in May of 2020, they came into my unit to repair in late May of 2019. The invoice sent out 1 year after the job done. The insurance company had already paid out to all parties and settled with the case at the end of 2019. ( except RMC ). The pandemic must occur in the RMC office since June of 2019. Otherwise, their accounting receivable or their project manager Luis Garcia was sleeping on the job. Not only the date of billing was not appropriate, but also the hours of billing is questionable. I would recommend checking out more reviews before hiring them. More than 40% one-star rating for this office from Yelp read more

I was convinced by my HOA that this is a reputable company to take care of the mold situation. They came out and did the work but the communication about upfront cost was non-existent. Moreover, after I received and paid 3 bills from 3 of their sub-contractors, non of which was communicated upfront btw, 2 months later I get yet another huge bill from them. WTH?! Normally I would just tell them to go F themselves but somebody else's credit was involved so I took care of it. I also checked with my own contractor and he said the cost was excessive but tolerable though he said legally I didn't have to pay for this as there was never an estimate. They either need to change their practices or customers will change them for them. read more

I had a really bad all around experience with RMC. 1. RMC was Inflexible, very difficult to set appointments. I feel as if they try to force time slots that are convenient for them - while disregarding a client's work schedule. 2. RMC did not convey basic information. RMC did not effectively convey that they use "appointment windows". I set an appointment with RMC, they didn't show up, I waited an hour - after the no show and my calls to them being directed to voicemail, I went to work. After finally getting in contact - they mentioned that they use appointment windows... 3. Customer service is non-existent. Trying to get information in regard to the project was painful. I was directed to the appointment girl who is quick to tell you that she just makes, well - appointments! She directed me to the PM - which is my next point. 4. Project Management, I feel, has questionable skills. I asked for a work plan with a time-frame, it was never provided. There was also an unwillingness, I felt, to discuss details - It made me feel as if RMC had no plan, which made me question competency. 5. Finally - Dropping of RMC, a really good decision. I finally scheduled an appointment for RMC to commence their work, taking the workday off. They never showed up. No communication or reason was ever provided. read more

DO NOT USE THEM!!! And if you do, do not pay them or have insurance pay them until you are 100% completely satisfied. They cleaned our house pretty well, were paid by insurance 3x more than the bid from a competing company, and then "forgot" 25% of our inventory to send to insurance. After repeatedly contacting them, their managers, and the managers managers, no one seems to care since they've been paid. No care at all for what we went through and are only making a horrific situation worse. Just sad and pathetic. read more

I filed a claim with USAA on Saturday afternoon and Restoration Management was at my home on Wednesday to access the damage. The following day two employees were here to mitigate the damage. My interaction with all parties was very pleasant. The Project Manager, Rick Slaymaker, was excellent about explaining the inspection and process to follow. Jose worked quietly and steadily doing the tear out and left the area clean. Would recommend. read more

This has been a review that is along time coming. This company was recommended to us by state farm insurance right after our fire in September of 2016. No time to review them and i respected them my own boyfriend worked for them over 2 years ago. It is one thing to have a fire but its another thing to be lied too about a burglary that they did to my house taking jewelry, personal items , and cutting a hole in my kitchen floor to drop items during the day thru it and getting them at night by an employee. Then making up a story about a guys running to a mini van but never contacting us or the police. When asked 2 times for a description of the persons no phone call back even when the sheriffs department wanted a description. Not only did they rob us they charged us for the boards we bought and put up. Left there machines in the house for 6 days then charged the insurance company for those days and never used them just left them. Charged our insurance for no work they did. Spent a total of 7 hours over the course of a month in our house and charged over $10,000 for it. Dont use them they are not even apart of the BBB. Im disgusted! read more

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Do no use this company! What a disaster they made out of our newly installed carpets and baseboards. We had a water leak that ran under the kitchen wall and into the living room. We had new carpet installed 3 months ago prior to this leak. I called AAA homeowners insurance (another disaster) to make a claim and they recommended RMC. Keep in mind RMC works for AAA, not me. They arrived at 11pm to start "restoration". They proceeded to cut the carpet and padding in a manner that is not repairable. I was informed by the carpet company that installed our carpets RMC did not know what they were doing. They left a large dryer running for a couple of weeks and it over flowed with collected water....spilling it back on the floor again. After several calls, they came out and removed the dryer. Then played phone tag with me for weeks, canceling future appointments to finish their work. Now, their collection department is notifying me of a delinquent amount of over $900 dollars I owe. I have to pay it or my credit rating will suffer. Be warned!! read more

I have to say that reading the negative reviews on this site, I was really concerned when my insurance company picked them to do the cleaning of salvageable item in my house that recently had a fire and tested positive for asbestos. They came and cleaned up the stuff that can be salvaged and my wife was totally impressed and wowed by the way they cleaned the salvageable items. Very clean and smoke free!!! My wife is not the easiest person to please when it comes to cleanliness. Brisa Contreras from RMC was the lead person for the job. She is very professional, polite and accommodating. I call her her everyday to get an update and she is very accommodating in letting me know where they are in the process and in scheduling delivery. It is such a pleasure to work with her! read more

This place is the best, Gerald, the project manager was on his game and available every time we needed him. The whole crew was professional, clean and knowledgeable. read more

RMC (License 765595) was issued citation 2-2014-2044 on 1/7/2015 by the California Contractors State License Board (CSLB) for 20 violations during RMC's water & mold remediation of our house. CSLB web site has only a summary; details are in the citation letter that CSLB will send you. (I can't list the details here, because Yelp's review does not allow enough words.) Those are only some of the misbehaviors, because CSLB has no jurisdiction over many of the others, & cites only violations meeting criminal (not just civil) standard of evidence. RMC should have handled our simple toilet overflow in 1 week. Instead they spread mold and asbestos thru entire house, demolished most of interior, forced us into a hotel for 6 months, had us spend over $140,000 on remediation and reconstruction aside from RMC's $38,000 bill that RMC still threatens to send to debt collector. RMC put mechanics' lien on our house, which prevents us from getting loans or selling despite the lien having expired. - RMC failed to INITIALLY remediate ALL waterlogged areas to prevent mold growth, violating fundamental laws, regulations, and industry standards. Result was mold. - RMC moved moldy shower door and frame, uncleaned and uncontained, from plastic-contained bathroom into the bedroom where they sat for weeks while their mold spores spread through entire house. Result was need to remediate ENTIRE house, including discarding many of our possessions. - RMC did not follow legally required and industry standard procedures for demolishing drywall in a house having asbestos in its drywall--which almost every house built before 1978 has. This is amazing for a company that advertises itself as an asbestos remediator. We discovered their failure after seven weeks of us, RMC's workers, and visitors spending hours in the house daily, probably breathing asbestos dust. Subsequently we had to spend many thousands of dollars on an asbestos inspector to supervise RMC's repeated cleanings of the house to remove asbestos. RMC repeatedly failed to follow that inspector's protocols, so RMC had to repeat procedures. - RMC failed to consistently and properly follow industry standard procedures for remediating water damage and mold. That continued even after we hired mold inspectors who supervised RMC in person with oral and written protocols, which RMC failed to consistently and properly follow. For example, for six weeks of working RMC claimed to be cleaning with chlorine solution. Then in an unguarded moment RMC's workers admitted that they had been using plain water all along, which actually promotes mold growth! Consequently the entire house had to be recleaned. - RMC did not give us cost estimates, schedules, and other legally required notifications and agreements for the multiple changes in scope of the work during this continually expanding and escalating disaster of a project. We were shell-shocked and frantically busy during the many months of this project, as our lives were overturned. RMC took advantage of that and our ignorance of the construction business, exactly the same as do fly-by-night contractors who swoop into flood disaster areas to prey on distressed homeowners. Protecting homeowners is why the CSLB requires vendors to provide those items. CSLB cited RMC for a great many violations of those regulations. - RMC advertises itself as an expert remediator of water, mold, asbestos, and other hazards. Initially upon arriving at our house, RMC assured us that they would take care of everything. RMC never asked us any questions about asbestos or lead, nor did they provide us the legally required information about those hazards. - RMC's failures cannot be blamed on just RMC's initial project manager, because his manager and his manager's manager both supervised RMC's work, in person. read more