Service Mater Restoration is absolutely amazing! They did an exceptional job from start to finish. The team supported us and kept us informed every step of the way. They were always on time and prioritized our safety throughout the demo, cleanup, and entire restoration process. K, Javier, and Isaac were all incredibly kind, professional, and thorough. I highly recommend this company to anyone -- and have already done so! K, the project manager, truly went above and beyond. He was extremely knowledgeable, helpful, and always available to address all of my questions and concerns. He took the time to guide me through each stage of the process and helped me stay calm during such a stressful time. Thank you, K, and the entire crew for doing such an outstanding job and for being so kind, patient, and supportive. You made a difficult situation so much easier to handle! read more

I would never use ServiceMaster again, and honestly, I would not have used their service at all if they had not been referred by my insurance company. When the technician came to my house, he asked me to sign an agreement on his phone and assured me that I would never receive any invoice or bill from them, my insurance company will be fully responible for the cost . Then asking me to read and sign the long writing agreement on his mobile phone? Asking me to read the agreement on a phone and sign? OKAY, I trust them, and it was my fault and I signed it. Today (April 4) I received an invoice stating that payment is due by April 6. They charged $2,500 just to set up two dehumidifiers in my house. They said they would come back and pick them up after 3 days, but they never did. I had to follow up myself and ended up calling them three separate times to ask them to pick up their machines. Every time I called, the customer service rep just said, "I have your concern in our system, and someone will reach out to you." So basically, you end up waiting at least 1-2 days just to get a response back. Because they failed to come back on time and never explained whether I should turn the machines off, I let them run continuously for 6 straight days. This resulted in an additional $350+ electricity bill. The communication and customer service were extremely poor. It feels like all they care about is finding every possible way to charge you. For the payment method, you can pay by credit card but there will be 3.5% processing fee. The other way is to mail a check to them, but they didn't provide the mailing address. It's 2026, I didn't know people still use mail for payment. Be prepared for all these troubles if you want to use their service. read more

Some things are good in some not for example you send workers out to talk to do a job and no one speaks English. This is not acceptable, especially if English is your language and you can't cannot communicate with the people who are doing a job that you paid them to do.!!!!! Next the furniture smelled like smoke and you were going to return it back for people to put into their brand new house to live in. I don't think so. Taking people money again now ask for the dry cleaning stuff you guys did an excellent job on dry cleaning the clothes, but those other two you guys really need to fix. read more

I had a great experience with ServiceMaster Restoration in Hayward after a fire at my property in san francisco. Shazneen was in charge of my case, and she was absolutely wonderful throughout the entire process. She assisted with post-fire cleanup, including mold removal and wet drywall, flooring etc, and also helped coordinate the pack-out of my personal items, storage, and the move-back once everything was complete. Her communication was excellent--she kept me informed every step of the way--and she was always professional, friendly, and reassuring during a very stressful time. I truly appreciated her dedication and support and would highly recommend ServiceMaster Restoration, especially if you have the chance to work with Shazneen and her team. -Steve read more

ServiceMaster help me remodel two of my rental units. They are EXTREMELY professional and have absolute great communication. Great quality of work I'm very flexible schedule. I will be using them to replace all of my windows in the near future read more

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Over a year and a half ago, part of our house burned down and had to vacate the place. ServiceMaster came in and gathered all our hardbound belongings which includes memorabilia photos/albums. The whole time away from home, we had thought we lost everything. Fast forward to April 2024 when we received the green light from the city to move back in. ServiceMaster returned all items taken and placed them exactly where it was to begin with as if the fire didn't exist. No mess (or very minimal mess) left behind. We couldn't be more happy and satisfied. HUGE SHOUTOUT to Shazneen and her crew for taking care of our belongings. Shazneen has been our savior by contacting us every step of the way from beginning to end and to make sure everything will be alright. We highly recommend this company to care for your belongs for situations such as these. Thank you. Thank you. Thank you. read more

Beyond excellent service from Shayan and his team at servicemaster hayward. The team basically saved our house from collapsing on an emergency after-hours call. They set up beams and structures to hold the house up through the weekend and their professionalism, courtesy, and empathy is truly unmatched. Helped make us feel safe and comfortable. Couldn't recommend this team & company more. read more

Professional and quality work by ServiceMaster. All our items were restored to the original condition before the fire. It could be overwhelming when part of your house burns down as there are so many things to take care of and parties to talk to, but we had great communication with Shazneen who handled our case throughout. She was on top of everything and was able to accommodate our needs, which definitely gave us a peace of mind. An absolute professional team to work with. Thank you! read more

I few months back we experienced water damage to my home and it was a mess with both floors, walls and ceilings affected. They effectively minimized both the damage and my stress through their professional and friendly dealing. They were thorough and caring in handling all personal property. On many occasions they went above and beyond to make sure the restoration of the house stays on schedule when insurance payment was delayed. The company, Mehran, Ramin and the whole team are thorough professionals catering to all my needs on the way through the whole process. Any major damage to house is a stressful event, but these guys did their very best to make it less stressful. Their customer service is best in the class. read more

ServiceMaster Restoration Services by Ideal Group - Damage Restoration Near Me - Hayward, California

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Service Master Restoration was literally our night in shining armor. They deliver on every promise they make. They take SWIFT action. They do a QUALITY job. Companies like them don't seem to exist anymore. Every single point of contact I had with them, they did an incredible job! I will continue to use them for any of my mitigation/construction needs in the future. Extremely impressive! read more

Don't use this company, quality of service it's horrible. They use poor quality materials. Adam never calls back

I had a crazy water leakage situation which spread from our top floor to kitchen area and made a mess of the entire house. Mehran and his crew took such a good control of this project that we felt like we don't need to be involved at all. From dealing with the insurance company, to covering the entire house (since we're very clean-conscience), to assessing the damage properly and quickly putting us back in a functioning order, it was a masterful job. Indeed, they deserve the name ServiceMasters. We couldn't be happier about the results. Professional service, courteous and awesome crew, and timely response. You can't ask for anything more. Thank you! read more

When a disastrous fire struck our home ServiceMaster Restore was there for us. They quickly accessed the damages. They carefully removed affected and non-affected items from our house. They documented our losses. They carefully wrapped, cleaned and stored every item. After several months they returned our belongings in A-1 shape. Many items came back better than when they left. Shazneen, who was in charge of our case was always there to accommodate all of our needs. When asked she delivered. The workers were great. They made it easy for the contractor to begin repairing our home. This company has the perfect name. They go far beyond expectations. Their service is impeccable and they are masters in the execution of their job. Highly Recommended! read more

We had a great experience with Service Master - Hayward. We had our kitchen flood and Service Master did the remediation work and the pack out. The project went well and we're grateful for Ron and his crew! read more

They were so helpful and thoughtful for the water Damage Happened to my home. They were able to come and get the job started right away and pack everything very carefully. They came to my house daily to check the moisture and make sure everything's completed dry properly. They are so polite and always put my need first. Thank you and I will recommend this ServiceMaster to my family and friends. Thank you read more

Mehran and his team did water restoration work in our house after a large flooding issue due to a leak. That were super reliable, respectful, clear to communicate with, and easy to reach at any time with questions. Also they were very helpful in ensuring the rest of the house was protected from dust and noise and keeping the house as functional as possible during their work. They also gave a lot of valuable advice on rebuilding and dealing with insurance etc. read more

ServiceMaster is a top notch company. Provided excellent service. I will recommend them to all my clients and family! I have added them to preferred Vendor List. read more

We had a water pipe leaking from the wall. ServiceMaster came to the rescue! Mehran and his team came quickly, identified where was wet, and promptly went to work to mitigate the damage. They were very knowledgeable and courteous. They were great at communicating when they would come and what they were going to do. He also worked directly with our insurance and contacted others to move our fridge and other things. Mehran and his team made a crazy situation so much less stressful. Thank you ServiceMaster! read more

We hired ServiceMaster when our dishwasher leaked and caused damage to our floors. ServiceMaster always answered my phone calls, they were punctual, professional and polite. They did a great job of removing all the moisture underneath my floors and cabinets as well as removing all mold on walls as a result of my dishwasher leaking. As a first time homeowner and the first major repairs I needed done to my home, ServiceMaster was so informative, answered all my questions and was so patient with me. I really appreciated their excellent work and professionalism. read more

I had an extremely stressful time when a plumbing leak lead to my hallway, toilet, closet, and part of my kitchen ceiling damaged from water damage. I called 14 carpet cleaning services from Yelp, all of which were unavailable the same day. It was an extremely stressful and aggravating time. Mehran and ServiceMaster Restoration saved the day. They not only took my call at 3PM (very late at this point) and came same day, they were able to identify damage I did not realize was there. Mehran and the company were extremely communicative, fair, and affordable considering all the equipment and work they had to do. This was an extremely stressful event in my life but I am very thankful for Mehran. I hope I don't have to use their services again for obvious reasons, but I will be calling first thing if another incident occurs. I cannot recommend them more if you need to save your carpet and walls. Trustworthy is the one word I would describe them. read more

I have worked with ServiceMaster restoration by ideal group in the past. They are very professional, fast, caring, and they are expert in restoration. They came outside the business hour since it was an emergency water damage and have explained the process very well and did the job flawlessly. I was also happy that they talked with the insurance company directly so I didn't have to deal with that part. They brought dehumidifier and fans to dry kitchen walls, closet, and floor. Definitely recommend them and for sure I'll use their service again. hopefully I don't get another water damage!, but if I do, they are the best and I'm sure I call them first. read more

Definitely a 5 star rating. We had a water damage in my house. Did not know who to call for restoration. So glad we found and called ServiceMaster. Mehran immediately went to my house to help. He knows exactly what to do and gave me advised. In a matter of minutes, his team were in my house to help clean up and acted immediately to avoid more damages to my house. I'm impressed as he able to contact my insurance adjuster to let her know we need a temporary place to stay. It was a very stressful day for me and my family and Mehran was a big help for us. I will definitely recommend Service Master for any restoration job! Thanks Mehran and team! read more

I had really bad smoke and sot damage in my home. All of my family photos and rugs were saved because of the amazing work Cameron and his team provided. It was a quick process, and they work with insurance! read more

I had a toilet overflow in my master bathroom and Service Master was able to come out on a Sunday and take care of the dry out. Mehan was the tech that came out and made sure the equipment was set up. These guys are true professionals!!! read more

Amazing team. We had a water damage issue last month. totally nightmare.. but they figured everything out so quickly and made it easy for us. read more

They serviced my home from a fire. They packed up and stored my furnishings until my renovations were complete. MANY of my furnishings were never returned and I was never reimbursed. (Furniture, sewing machine, vacuum cleaner, shelves, end tables, etc). read more