Solar Topps Review
I…read morewas very happy with the installation itself, and my sales advisor, Sean, has been great throughout the process. He's been responsive and has done his best to communicate my concerns to customer service.
However, my experience with customer service after the sale has been disappointing.
After my second set of solar panels and Tesla batteries was installed, I received a false heat alarm from the sensor mounted above my four Tesla batteries. I reported the issue and was scheduled for service on July 14.
In the meantime, I had a mini-split installed in my garage. After that installation, my Tesla solar app began acting abnormally. Solar Topps was aware of both the heat alarm and my concerns about the system before my July 14 appointment. I wasn't asking them to fix the HVAC installation--I simply wanted them to verify that the Tesla programming and configuration were still correct and that nothing had been affected during the mini-split installation.
On the morning of my scheduled appointment, I was informed that it had been rescheduled to July 17 without my approval. I immediately responded by text, email, and phone to explain that I could not make July 17 because I had already taken time off work for July 14 and had planned my day around the appointment. Despite that, they would not keep the original appointment.
I was also disappointed that they declined to inspect the software or system programming, stating only that Tesla said nothing was wrong. As a customer who has invested a significant amount of money in this system, I don't think it's unreasonable to ask for confirmation that everything is still configured correctly.
The installation quality deserves credit, and Sean deserves recognition for his professionalism. Unfortunately, my post-installation customer service experience has left me feeling that once the sale is complete, customer support is much less responsive. I hope Solar Topps improves how they handle existing customers because good service after the installation is just as important as the installation itself.
Here's the email this morning:
re[2]: Service Visit Scheduled (Service Case # 26-8374)
Thanks for reaching out.
We apologize, but our team is unable to visit your property today, July 14. Unfortunately, our technician became sick due to heat and won't be able to make it to your site.
If July 17 doesn't work for you, please let us know your availability for next week, and we'll be happy to schedule the visit for date and time that's convenient for you.
We apologize for inconvenience and appreciate your understanding.
Best Regards,
Customer Support Team
480.940.1201 | 102 S. 28th St., Phoenix, AZ 85034
www.SolarTopps.com
Thank you for the opportunity to earn your business, trust and referrals. Contact Us.
From: Solar Topps
Date: July 10, 2026 at 11:06:48AM MST
Thank you for reporting the issue.
We have scheduled service visit for Tuesday, July 14, inspect smoke/heat detector to address the issue. In the meantime, please remove the detector temporarily to prevent the alarm from going on again until our technician arrives.
If you need any further assistance, please don't hesitate to reach out. We're always here to help.
Best Regards,
Customer Support Team
480.940.1201 | 102 S. 28th St., Phoenix, AZ 85034
www.SolarTopps.com
Thank you for the opportunity to earn your business, trust and referrals. Contact Us.