Hired this company multiple times. First was a couple years ago, I had them come in to clean my…read morecouch because I have 6 dogs and watch dogs for a living so, it gets stinky in here. They took the smell out of my couches SO EASILY. Even with the fact that the couches were completely different materials and they removed stains as well!! We then hired them for mold services. First, they removed the mold from a wall in our back room, I started breathing easier immediately following the removal. They then removed mold from our living room and it turned out to be less than we thought!! Only thing I don't like with the company is they don't put plastic over insulation after the wall is cut out. I had a lot of insulation falling onto my floor after the work was done. But I just taped trash bags over it :). Thanks for all the hard work you and your team put in. I can comfortably live in my own home now after a 3 year battle of health issues from mold :)

Inlet Services provided prompt and professional services that met my expectations from requesting a…read morequote all the way thru payment. I felt the job performed was done at a competitive price. The technicians performed the exact services I requested.

They have a great sales pitch. Yet they made a catastrophic mistake and cut a hot water line,…read moreflooding my first floor. Instead of taking full ownership and correcting the mistake, they dodged and blew off the damage, stating, "It was Category I water damage due to a clean water spill, and a carpet cleaning should resolve it." Ironically, I originally hired them for "clean water damage" from a refrigerator line leak, and they had no problem billing my insurance company for $3,200.00+. Due to their mistake, my property suffered water damage that they wanted to ignore and dismiss. Even after giving Neptune Restoration ample opportunity to make the situation right, I had to hire another mitigation company to handle the water damage due to their error. They were completely unprofessional and acted like total crooks.

Steve and his team are amazing to work with and bring expertise and peace of mind during the worst…read morecase scenarios. They are professional, responsive, and extremely knowledgeable. 5 stars! 10/10!

Top notch services, staff and management. Performed above work statement without additional cost.read more

From the owner: Our company offers a wide range of water damage & fire damage services in Virginia. You can count…read moreon our team for a prompt, professional response and elevated standards of service. Give us a call today, and see why we are the preferred Virginia service provider.

I found out I had an extensive mold problem after a water leak and started calling around to…read morecompanies to try and get help immediately as I have asthma and allergies. Not only was Robert friendly but he was knowledgeable and showed up on time to provide pricing and explained what I could expect during the whole process. After speaking with him I knew I was making the right choice in selecting his company. In addition to his responsiveness and competence, my experience was as painless as any project could be. Overall, I would highly recommend him to all my family and friends!

From the owner: Our specialized expertise encompasses mold testing and removal, as well as water damage…read morerestoration. As a family-owned business, we prioritize the utmost respect for all our customers. We are acutely aware of the traumatic experiences that individuals endure as a result of these events. For an honest assessment and competitive pricing, please do not hesitate to contact us.

I truly cannot thank Phoenix Restoration (Pat, Rick, and entire team) for helping us after a house…read morefire. They were extremely professional, timely, advocated for their customers, and helped to guide me through the entire insurance process. We had no delays or issues, and were back in our house in less than 3 months after extensive damage. They were extremely responsive and understood the stress we were under. We talked to multiple Restoration companies before going with Phoenix, and I am so happy we did. Thank you Pat, Rick, and team!

We recently had a leak in our second-floor bathroom, at our Duck N.C. Beach home, that collapsed…read morethe ceiling in the first-floor bedroom. The damage ruined the ceramic tile in the second- floor bathroom as well as the vanity and carpet. The first-floor bedroom, carpet ceiling, furniture, King size bed was also ruined. I called American Reliable Insurance first, then called Phoenix Restoration. Rick from Phoenix arrived within an hour and begin the remediation. This required putting in about 3 large humidifiers and pulling up the carpet. They also moved the furniture out and removed the drywall from the ceiling. I was happy to let Phoenix put a lock box on the house and begin work. American sent Jeff Finch the adjustor from White Insurance Adjustors, and he worked with Melinda Tomisser at American Adjustors to put together the claim. Pat Broom, who heads up Phoenix Restoration also came to the site. Pat, Rick and Stacy took charge and managed the entire process from beginning to end. I cannot say enough about the quality of these three companies, and the professional manner, in which they handled this situation. Leon Frazier

Shore Masters came to my rescue immediately upon contacting them about a water damage incident,…read moreright before the Memorial Day holiday. Chris and his team were extremely professional, responsive and helpful every step of the way. They made a stressful situation so much easier to manage. I highly recommend Shore Masters for anyone in need of water damage restoration or emergency cleanup services.

Recently i was traveling abroad when a friend came to check on my house and found there had been a…read morewater leak. Chris/Dan and April hopped into action immediately to mitigate the damage and dry out my house in my absence. I found Shore Masters to be reliable, professional, thorough and courteous. If you ever find yourself in need, I highly recommend Shore Masters.