I've been to Dr. Morill's office a few times now and have always been impressed with the service…read moreI've received. The front end staff are knowledgeable and friendly. It's so easy to make my appointments online and the times have always been honored and I've never had to wait. Dr. Rice is the best eye doctor I've been to. She's knowledgeable, thorough, kind, friendly, and overall is a dream to work with. She takes the time to go over my questions and explain exactly what is happening during the exam. I can not recommend this office enough- between the friendly staff and excellent doctors you will be treated very well!

"I had a very frustrating experience at this office regarding billing transparency. I was…read moreexplicitly told beforehand that the service would be free to me ( covered by insurance) yet as I was leaving, I was suddenly charged $40. The only explanation I received was that the person at the desk was 'new.' While I understand staff training takes time, patients should not be hit with surprise fees because of internal mistakes. I chose this practice based on the initial price quote and feel this was very unprofessional." I will not be returning to this business!

I Started going to Dr Putnoi a few years ago after my doctor retired. it has been a great learning…read moreexperience for me. He is very knowledgeable and professional physician and earlier this year I had to have cataract surgery done on both eyes which was such a surprise for me since I knew nothing about them. He, so patiently explained the procedure to me and left no questions unanswered. I am very honored and happy to recommend him and his services to everyone. I have already had 3 of my friends go to him and are very happy. The staff are very helpful and knowledgeable also. I was contacted after each procedure to make sure that I was doing well And if I had any concerns. Thank you so much Dr. Putnoi for taking care of me . Carine C.

My experience at Putnoi eye care has been exceptional. 1…read more The office is really well run. The staff is very well trained, very pleasant, and even though it is very busy, you don't have long wait times. 2. Dr. Putnoi is great, very caring and superb at his craft. 3. Great follow up. I am so glad I switched to this practice. I feel incredibly well taken care of. 4. Highest recommendation!

I really like Dr. Kaufman - the first time I went to see him, I was hurting badly from what turned…read moreout to be an ulcer in my eye. He explained the issue thoroughly, answered all my questions, and was overall very friendly and patient. No complaints. On my follow-up, though, I waited for an hour and a half to see him for less than five minutes for him to check my eye and give the all-clear. Fast forward to a year later, when I was truly apprehensive about another long wait time in the middle of a work day. This time, for an annual eye exam, I was in and out for about an hour, which wasn't too bad. The technician I saw before Dr. Kaufman was great - I wish I got his name. He was painstaking in making sure my prescription was right and going over what he was doing. Excellent bedside manner. So, all in all, I think this office has made improvements in reducing patient wait time. That said, one suggestion I have is to validate parking for patients. This is one of the few doctor's offices I've been to where they don't offer this and it bothers me - patients can wait up to an hour and the parking ticket (which isn't a flat rate) is one extra cost on top of the bill. The parking situation next to the office is also stressful. During peak times, the lot right next door is full or reserved for residents and you have to scramble to find another spot in the garage across the street.

Cataract Surgery with laser and light adjustable lenses. Very easy to make appointments. 7 visits…read more Almost no waiting room time. Smart competent staff. And doctor Kaufman is fantastic. I was very fussy to get the best results, so I did a lot of small adjustments but the results were excellent.

This place is like a factory - overflowing waiting room, significant wait times between each tech…read moreetc.. Not a comfortable experience. Expect 2 hours + per appointment - 15 minutes of time with techs and and hour and 45 plus just waiting around once brought in for the appointment. First time this happened I just thought it was a fluke - but then this happened again. Folks are all kind - but expect multiple hours for eye appointments if you come here.

I had Advanced Surface Ablation (ASA) with Dr Leibole in 2022 and it was the best experience. He…read morewas so thorough in explaining how the ASA procedure works and was so responsive to my questions. His staff are wonderful and courteous and I love that he runs on time. I have recommended him to friends and colleagues interested in Lasik or laser eye surgery.

I set up a payment plan with them. I paid them $1 a month, and they sent me back a statement with…read morebalance. We did that for a while, now they've sent it to a collection agency. They're going through all this for under $50.

I just had my annual eye exam at Vision associates, from the moment I walked in the door I felt a…read morewarm welcome from everyone on the team. Dr Ara is the best eye doctor I have ever worked with as a life long glasses user and client for many years. He makes it a relaxed honest and extremely helpful experience. I would not trust my vision with anyone else, Michelle was amazing reviewing my insurance Benifit options with great patients and information, I would highly recommend.

I've been a patient of Dr Young Kim for over 15 years and I trust him with my eyesight. He is a…read morethoughtful and caring doctor who takes his time to insure that you are on the correct prescription for your eye ware and/or choosing the correct contact lenses.

Dr. Kim is a pleasure to go to for an exam. He is professional, knowledgeable and caring. He…read moreexplains all the testing and what he is looking for. As I age it is important to have someone who understands the aging process of my eyes and his recommendations are very helpful. He is always available with any questions and takes his time explaining his answers.

We were referred to Dr. Abbondanza by our pediatrician for our daughters headaches. He discovered a…read morechallenge with her left eye and give us options for correcting the strain. I loved the fact that he listened to her and created a plan that she could adhere to. It has been 3 years and her headaches are greatly reduced and she can focus in school which has improved her grades! I decided when it was time for my eye exam to switch doctors and I became a patient of Dr. Abbondanza, as well. I have been in glasses since I was 14. I have never had an optometrist who was so thorough. Our family is very happy we were referred to Vision Care Specialist and have Dr. John attending to our eyes :)

Lot of turnover with doctors, and long wait times. They also authorized use of insurance for…read morecontacts, even though I didn't purchase contacts from them. So when I went to use insurance elsewhere, they said I had already use my benefits. Thankfully VSP rep was able to fix the mistake Visioncare made.

I have been Dr. Miller's Patient since moving to Natick in 2019. I enjoy my visits with Dr…read more Miller, he is extremely knowledgable and does a great job explaining things and answering my questions. Natick Family Eye Care / Dr. Miller is a huge improvement over my previous eye doctor. They are honest and transparent about the costs and charges related to the exam and any glasses / contacts that I purchase or am considering purchasing. Overall I highly recommend Natick Family Eye Care, I look forward to my eye exams with Dr. Miller

Back in October, my appointment went very well and had a great experience. However, in the past 4.5…read moreweeks, I've been having extreme difficulty getting new contacts. The wrong pair was ordered (though i said i wanted the sample they provided which i was told was in my chart) and shipped to me and then i had to call over 8 times to get in touch with someone. Two weeks later I provided my credit card and was told the new contacts would be in. I called 1.5 weeks later and was told they will need my credit card to order. There is a clear disconnect between front and back office and it is difficult to manage when each conversation is repetitive and continues to cause a wrong next step. It is now over 5 weeks since i first ordered my contacts :( this is frustrating. Great clinical care, but be wary when ordering contacts/glasses. I'll likely be looking elsewhere to avoid this experience again.