I really like Dr. Kaufman - the first time I went to see him, I was hurting badly from what turned out to be an ulcer in my eye. He explained the issue thoroughly, answered all my questions, and was overall very friendly and patient. No complaints. On my follow-up, though, I waited for an hour and a half to see him for less than five minutes for him to check my eye and give the all-clear. Fast forward to a year later, when I was truly apprehensive about another long wait time in the middle of a work day. This time, for an annual eye exam, I was in and out for about an hour, which wasn't too bad. The technician I saw before Dr. Kaufman was great - I wish I got his name. He was painstaking in making sure my prescription was right and going over what he was doing. Excellent bedside manner. So, all in all, I think this office has made improvements in reducing patient wait time. That said, one suggestion I have is to validate parking for patients. This is one of the few doctor's offices I've been to where they don't offer this and it bothers me - patients can wait up to an hour and the parking ticket (which isn't a flat rate) is one extra cost on top of the bill. The parking situation next to the office is also stressful. During peak times, the lot right next door is full or reserved for residents and you have to scramble to find another spot in the garage across the street. read more

Cataract Surgery with laser and light adjustable lenses. Very easy to make appointments. 7 visits. Almost no waiting room time. Smart competent staff. And doctor Kaufman is fantastic. I was very fussy to get the best results, so I did a lot of small adjustments but the results were excellent. read more

I have been seeing Dr. Kaufman for over ten years and always found him to be a warm and caring man. Most importantly he is VERY Knowledgeable and excellent in is field. When he examines my eyes he is very thorough. I never feel rushed and he answers all my questions . The technicians, Arianna and Kenny were very friendly and experienced. In fact the whole office staff is wonderful as well. They make every effort to be accommodating . read more

I was referred to Boston eye from an eye doctor at Bidmc and I'm so happy I went here for my eye treatment. Everyone in the office was wonderful. Maria is extremely welcoming and helpful and was caring after my appointment when I was waiting for a ride. Arianna made my entire treatment very relaxing and enjoyable. Through the entire hour I felt comfortable mentally while we were able to talk and make jokes to distract me from the procedure. Dr Schwartz also was very good at explaining the procedure and keeping me comfortable. I couldn't have asked for a better experience since I have never had any issues with my eyes and this was my first big procedure that I have been through. I wish I could give them 100 out of 10 because the vibes and positivity of this doctors office was impeccable. read more

Hands-down, the best overall eye care practice in the area. Our daughter has been a patient of Dr. Fraioli since she was 2. What a wonderful pediatric ophthalmologist, so kind and so accomplished. And JANET - his amazing, patient, kind and ever so attentive assistant, she makes this team just the best in Boston! THANK YOU! read more

great doctors, but waiting over an hour to see one?? terrible booking situation ...today i waited for over 1 1/2 hours for my appt and that is totally unacceptable!!!! read more

Boston Eye Physicians and Surgeons is a great practice with compassionate and expert care.

My visits were the great experience. Everyone is wonderful and competent. I love Dr. Schwartz and James. James has awesome personality.

I had a terrific experience with Dr. Schwartz, who came highly recommended! The onboarding testing with Christopher was very comprehensive before Dr. Schwartz discussed my results and best options. Dr. Schwartz was patient and answered all of my questions. I had cataract surgery in both eyes and opted for Toric lenses to correct astigmatism. The surgery went pretty much as Dr. Schwartz expected and the results, in the case of my right eye - which had significant astigmatism - better than expected. Color, sharpness and distance vision were truly remarkable right after surgery - minor post op pain remediated with one Tylenol. The morning after each surgery (in my case, two weeks between each eye), Dr. Schwartz met me at his Brookline office, for a post op consultation. Extremely happy with the results - I highly recommend Dr. Schwartz. read more

Bryan and the Dr were great. Good attention and care. Thorough exam. The Dr explained everything very clearly

Come here if you have lots of time on your hands and don't mind waiting. During my last three visits, I had to go check at the front desk to make sure they didn't forget about me. On at least one occasion, they did! I'm sorry but this is unacceptable. You guys need to get better! read more

BEP is the type of office you fly to and plan a trip around to get your eyes worked on. Dr. Daniel Schwarz is the surgeon you will seek out after reviewing his credentials or by researching surgeon ratings online. They are that good. It is of no surprise that their customer service, care, and responsiveness is right on par with their quality of work. I went through a rigorous process consulting with 5 doctors and offices as my eyes are very important to me. I learned what I did not want from the other 4 consults and everything I did want from BEP. They treated me like I was family and the most important person that walked through that door the entire time. All while giving me the best service I could possibly imagine. I am sure there are other surgeons out there who are just as good and worth traveling long distance to get to so you have the right kind of team working on your eyes. That said, BEP does in fact set the bar for how they treat you. If you want the best possible care and the ability to make a fully informed decision on procedure that is ideal for you and have a team you can fully trust with your eyes, go here. Oh and their prices are competitive too and they saw me in a very timely manner. There is literally no reason to go elsewhere unless you can't travel or there is another office locally that is this well established and this good. Oh and for the record, I got ICL surgery at 43 yrs of age with a -8 .00 and -6.00 prescription + a slight astigmatism and I am very happy with the results. I saw 20/20 in under 24hrs and my vision is continuing to improve on a microscopic level (it's been a month or so post surgery) read more

These folks have so much compassion and so much efficiency. The practice runs smoothly. Each person seems entirely delighted by my cataract surgery success I highly recommend these lovely people. The physicians technicians and administrators all have made me feel so comfortable through this process. The vibe is warm and I'm thrilled with my result. read more

What a wonderful group! Dr Schwartz was highly recommended by one of Bostons top optimetrist groups for my two cataract surgeries - he did SUCH an excellent job!! A very kind and highly skilled physician - and a great team at this office! Very grateful and highly recommend!! read more

Editing this review because one of the people in charge reached out to me and talked to me about training their staff; which I genuinely feel they want to do better with. I do still question this organization and have had a terrible time with the front desk staff (especially the blonde one). They have helped me with some issues I brought up, so I am feeling happier. Mostly though its the care that the lady on the phone had with me when talking about how much the staff fucked up. Original: If I could give a -10 i would. The blonde bitch at the front desk is the worst of them all, but this place is such a fucking joke. They told me they ordered my contacts, after charging me for a procedure that should be covered by insurance. Then they told me another procedure would be sent to my insurance for coverage, but then later took that back and said it was 100% out of pocket pay. Plus I had to pay 60 dollars just to have my prescription in my hands?? Finally, the contacts they promised me would be ordered never were, and now they're avoiding my phone calls after I've followed up to figure out why. read more

Great doctors. Some staff are just the nicest people you'll ever meet. Others are the rudest, meanest people you'll ever meet. They have huge scheduling issues. In 10 years I have never waited less than an hour, usually about 2. Still I come back every year because I love and trust the Dr. read more

Great ophthalmology practice. Professional and courteous staff with excellent communication. I felt well cared for and given appropriate attention and time. read more

I have worn thick glasses for over 65 years. I had cataract surgery with Dr. Schwartz and can read and see perfectly now. it is a miracle. !!!! read more

Dr. Schwartz, Arianna and staff are absolutely the BEST!! They were the first to detect my hyperthyroid issue and got me the testing and specialist help I needed to get me back to normal. Caring, intelligent and thorough. I can not recommend their practice enough! read more

I have been wearing glasses since I was 4. My left eye was legally blind. I have been going to this practice for over 40 years. I trust them completely. Dr. Kaufman is my current doctor. I would highly recommend him. The technicians are super. My last visits have been related to my cataract surgery. 4 visits and 2 surgeries in 2 months. I walked into the office for my first post op appointment disgruntled, disoriented and disagreeable. The office staff cheered my up. read more

drs Fraoili & dr kaufman geniuses in their field thorough professional & kind MAJOR KUDOS to Arianna Marshall COA in their brookline office!!! the kindest, most caring, professional, helpful & knowledgeable person ive EVER met in ANY medical office!!! thank you ALL for everything youve done for 40 yrs for my family & ESPECIALLY MYSELF & continue to do!!!! read more

Great experience (well.. to the extent of the regular discomfort of a stye procedure!). I had an appointment for 9am, got seen, had the stye procedure and was out at 10:25am.) Wonderful check-in staff who remembered that I called the day before to say I didn't have my insurance card because I left it in an Uber (they accepted a photo of the card). Also, they had a strategically placed socially-distanced waiting room and supplied it with hand sanitizers. A fabulous PA (her hair was amazing!) took my eye test and eye pressure test. This was my first time doing an eye pressure test. Because I wasn't used it, I kept blinking and she had to do it about 3-4 times to get a reading. However after the first one got done, I realized it wasn't bad at all. The next one was a lot easier. I was extremely scared realizing my stye needed a procedure to drain. It was a big stye and I am scared of needles/surgery etc. I was in tears before the procedure but Dr Schwartz was very patient and reassured me every step of the way. His attention to detail, describing every step and making sure I was feeling alright before proceeding with each step was very reassuring. He explained very clearly what I was going to feel, so I was always prepared. When I was too overwhelmed (this was my first time doing this procedure as an adult - therefore with only local anesthesia instead of general anesthesia), we took breaks and he also had a wonderful RN come to hold my hand through the procedure (yes, I was that scared!) Thank you Dr. Schwartz! read more

Wonderful experience at Boston Eye Physicians and Surgeons. My appointment was on time. The staff including Arianna was very professional and also very friendly. it always make the experience at a doctor's office so much nicer when the staff is friendly. Dr Kaufman is an excellent communicator and addressed all of my concerns. I highly recommend this office. read more

Both my husband and I are patients of Dr. Schwartz and couldn't be more pleased with our experience. We both had successful cataract surgeries and follow up care, and have found him to be easily accessible. We highly recommend the practice. read more

Today I visited Dr. Daniel L. Schwartz, MD office again. Because I have had the Glaucoma. Dr. Schwartz checked so carefully. The Technical staff Samantha Doherty so helpful and very knowledgeable. Last year I visited office the Technician was Arianna Marshall. They did outstanding jobs. All of office staffs are so nice and helpful. read more

A VERY POSITIVE first visit! Everyone and everything was great with special props to Tech Ariana and Dr Dan Schwartz! We will never return to the BIDMC optho department ever again! Thanks!!!!! read more

I transferred to this practice. Dr. Kaufman explained more about my eye issues in one visit than my prior ophthalmologist did even though I saw that doctor for over ten years. Dr. Kaufman spent the time to answer all my questions. I didn't feel like he had to leave because my 15 minutes were up. I learned a lot. The technician and office staff were very helpful as well. read more

I have been relying on BEP&S for my eye care ever since I moved to Boston over 40 years ago. I have been a patient of Dr. Kevin Kaufman for the past 5 years. I have always been treated well by Dr. K and the BEP&S staff both for annual exams as well as when i have problems. In January, during my annual exam, Dr. K found my cataracts in both eyes cloudy enough to need surgery. Dr. K went over the options with me so I could make the decision that was best for me, with my insurance. Before the surgery BEP&S staff (Ashley) made sure everything is complete so the surgery goes smoothly and successfully. The cataract surgery center Dr. K operates in Dedham is very well run, and where Dr. K removed my cataracts and implanted the IOL in each eye - one in March, the other in April. The next day after each surgery, the BEP&S staff (Arianna is fantastic!) & Dr. K checked my eye and made sure everything was ok. Starting the day after each surgery and today four months later, I'm seeing crystal clear out of each eye - it's like watching life on a 4K 1000" HDTV screen! If you have eye/vision issues, I totally recommend Dr. Kaufman and BEP&S. read more

Dr. Kaufman is my hero. A few years ago he removed cataracts from both eyes (not at the same time) and suddenly my failing eyesight became not merely clear but crisp. His ongoing care is intensive, with lots of testing by technicians at each visit before he sees me to review everything. I feel that my eyesight is in great hands, and that's a great feeling. I have no problem with payments--I am on Medicare and an AARP supplemental plan that covers everything. It is true the before Covid there were long waits in his waiting room, but when Covid hit he changed his scheduling methods to clear out the crown in this waiting room without reducing patient load. It worked and now waits are minimal. Usually I can find parking on the street around the corner. read more

In seeking for the right doctor, I consider the most important criteria is the end result after treatment or surgery. I had pterygium surgery performed on both of my eyes. The left eye was performed a year earlier by another doctor outside of Boston Eye Physicians & Surgeons. Not only did I have to sit in the surgical waiting room for 6.5 hours before the surgeon finally performed the surgery, I was not able to close my eyes for 3 days due to pain caused by the sutures. It also left me with a very severe double vision on the left eye that stays with me permanently. Needless to say, I never went back to that doctor again for my second eye surgery. A year later, Dr. Schwartz of BEPS performed the pterygium surgery on my right eye. He listened carefully to what I said and wrote down notes as I related to him my dissatisfaction with the first surgery on the left eye by the other doctor. Thus, he performed the surgery without sutures, gave me important post surgery instructions with explanation and reasons. Now one month after the surgery, my eyes healed beautifully and it feels perfectly normal already. Thank you, Dr. Schwartz. read more

Had a great experience here with Dr. Schwartz. I had left and right cataracts done at Mass eye and ear. I would recommend Dr Schwartz for your cataract needs. Efficient, friendly and professional. Front end staff were friendly helpful and welcoming. read more

Dr. Daniel Schwartz and practice manager Kerri Hale did a wonderful job treating our 13 year-old daughter with a procedure that would be stressful for any child. I am a physician myself and can't imagine the job having done with more thoughtfulness, quality care and patient-centeredness. Thank you! read more

I was impressed at how knowledgeable the techs were. I saw Dr. Floyd both times I've been and he was very helpful in getting exactly what I needed and making it somewhat affordable. He called every contact company he knew of to see if they made the certain prescription I require. Since the new contacts I need are about $125 a box, the office managed to get me three free trial lenses (even though they have to be custom made). Dr. Floyd was the first ophthalmologist to correct for my astigmatism and ditch Acuvue since the strength of their lenses doesn't go as high up as I actually need. He also introduced me to an amazing disinfecting solution that I love. It can be costly if it's your first time getting fitted for contact lenses, which you have to pay for out of pocket. Apparently it can be a couple hundred dollars. Other than that, everyone I've met is very friendly! The most important thing I look for with an eye doctor, is level of expertise. They passed (Dr. Floyd, at least). Felix, the optician in the optical shop connected to the office, is great! He's helpful, polite, and efficient. There is convenient parking, IF you're willing to pay. If not I think you can park on Pond Street or something and walk a little. read more

Called them on the phone to make sure they took my insurance, which they said they did. Then when I got there for my appointment they said they didn't take vision plans at all. Eventually they said they had figured everything out and so I had my appointment. Then a few weeks later they ended up charging me 4 times what they had told me. Very suspicious with billing, would never go back. read more

I have been going to Boston Eye Physicians in Brookline for the last 4 years with my daughter. We started with Dr. Fraioli, then had two more, and most recently Dr. Kaufman. In September, my daughter was fitted for contacted lenses. Over the course of the last four weeks, I have been attempting to change my daughter's contact prescription to daily wear and get new lenses ordered. Should be quite simple, but I have called no less than 10-12 times, and only received one or two calls back. I could go into minute detail about the number of calls and messages I have left, and the lack of response I have gotten. Dr. Kaufman sat on the initial note from the technician for weeks, and without his approval a new prescription could not be written. After complaining, I finally got 2 pair to have my daughter try. After she tried them, I left a message that they were fine and to please place an order and call me to confirm. I never heard back from the office. I have called 2-3 times a week for the last 4 weeks and at this point, I honestly question whether the lenses were ever ordered. I was told they would arrive in a few days and it has been 10 so far and they have not arrived! This morning I called Boston Eye Physicians. I again explained the situation, that we are going on 4+ weeks without contacts. Exasperated, I left another message that I would like to be called back with the tracking information for the lenses. Several more hours passed, and no one called me back. I finally called to tell them that I was coming in this afternoon and to please have a copy of the prescription ready. I will not be going back to Boston Eye Physicians ever again. There is no excuse for the terrible customer service I received, especially for something as basic as ordering contact lenses, that can be ordered in 5 mins online, and be here in few days. There were so many opportunities to make this situation right, and they never did. This is one of the worst run medical offices I have ever been to. read more

I've been a patient here for decades. I work in health care so I see both patient and provider perspectives. The medical care provided seems fine. However, much of the front office and billing staff are unprofessional - rude, unhelpful, provide contradictory information. Disappointing. read more

This is without a doubt the most unprofessional and offensive office I have ever been to. I am a 40 year patient of Dr. Fraioli, and have found him to be a good doctor. However, he let his staff deteriorate so badly, I have had to go to a new eye doctor. Nobody deserves incompetence, lack if courtesy, or contempt. read more

The office staff is extremely unhelpful; plan to spend a half-day as they overbook I had an issue with the billing and my insurance - again extremely unhelpful. I was told my insurance company is wrong and I need to pay the bill It cannot be a surprise to the doctors how their office is managed. It's all about the money read more

Wow! The updates to the office are beautiful. I felt very comfortable with all of the safety measures that they have put in place. The facility is so clean, you can see staff wiping down the equipment, chairs, tables, etc... There are also signs indicating what machines/rooms have been cleaned and ready for use. I felt very safe bringing my young child there for his appointment. Kerri was very patient with my son while she administered the various eye tests. Dr. Kaufman was very helpful in getting us info for a new RX because the current one we have is on back order. I would definitely recommend! read more

I've been there twice and won't be back again. First, it turns out they don't take vision insurance plans at all. My first visit there - I asked for an appointment with an ophthalmologist (ie an MD). I ended up seeing an optometrist. She was very good - but I was never told she wasn't an ophthalmologist or asked if that was okay. The person I saw was certainly very competent, but I found her cold and felt like I was using up her time and needed to not ask too many questions. I also had a billing issue and found the billing person unpleasant. The details were about my particular situation - but I found that the billing person kept interrupting me, was very stubborn about something she was absolutely wrong about, and was incredibly unhelpful. I certainly concur with other reviewers about the rudeness issue. I've had much better experiences at other optometrists and other ophthalmologists - I only went there because I needed an appointment quickly- I can see now why they had one available. read more