Dr. Harrup Kaur, MD, FACS, is a very knowledgeable, highly qualified, extensively experienced ,…read morewell regarded physician , Ophthalmologist and surgeon. Dr. Kaur, has a well trained staff, who are very empathetic and handle us patients with great care and conduct all the tests and prerequisites for performing the procedures, such as, cataract surgery for me. After these, Dr's office promptly instructs about what the patient (s) have to do both preoperative and postoperative care. I would recommend this Doctor and the dedicated staff to any patient that needs good medical care !

Wonderful Dr. She did my cataract surgery and I had a very positive experience with her and her…read moreentire staff.

I've always found it difficult to find a good optometrist, as I feel most places constantly try to…read moreget you to add on tests by scaring you about your visual health. However, after my appointment with Dr. Ruiz, I can no longer say that! Dr. Ruiz was extremely personable, helpful, and just very kind overall. He really took his time addressing all my questions and concerns, and I didn't feel that he was trying to squeeze some extra money out of me. It was actual quite the opposite, as he even reminded me to get my rebate! Apart from Dr. Ruiz, the rest of the staff I had the opportunity to interact with were super kind as well. So, thank you to Dr. Ruiz and the rest of Total Vision Campbell!

This was my second time going to this particular, Eye, Dr, and the gentleman I spoke with was very…read morehelpful since I technically made the wrong type of eye doctor appointment. Lol apparently I need to see a medical eye doctor in order for them to check out my eyes before I start a new prescription medication. This particular doctor was really nice and Did the examination for me anyways granted I'll have to make another appointment with my PCP and then see another eye doctor. Well, at the appointment I could pay extra, I think it was 40 or $60? Yet I decided to do the picture of the backside of my eye to see if I would potentially have anything wrong. I decided to do that just because I haven't been to an eye doctor in about five years. Turns out the picture showed that I will need reading glasses in the next 10 to 15 years! So cool!! I didn't know cameras could project that! Science is amazing! I forget the eye doctors name. But I know they told me he was the Chinese doctor. I'm not too sure if he is actually Chinese or just speaks Mandarin and or Cantonese, but certain people requested him. I will have her say he was a younger looking Asian gentleman, who is very helpful!! I will definitely come back here again!

Expert, caring service. Lovely olive tree (male, no fruits) enclosed in windows, open to the sky,…read morein lobby center. Good use of space, although it's time for new paint & carpet, hopefully less drab than current scheme. A board with a great collection of eye jokes. Getting the "new patient paperwork" done was so much easier! No cramped writing: you can do it online if you don't keep losing the reminders, or at the office, with your insurance card and your personal ID/DL, at a kiosk. There's not much you have to do, because your insurer sends them a lot of the basics. It's one of the easiest registrations I've ever done, and there won't be any transcription errors. Saves everyone time & frustration. Judy, an optical tech (not sure of the official title), took care of most measurements in exams over multiple devices. I waited no longer than comfortable to see Dr Shankar. He pronounced me free of diabetes damage and of glaucoma. Since I've been out of drops for two years, this last was welcome unexpected news. Given public transit time, I'll stick with my current optometrist & optician, to which I can walk. I had to transfer my care because we moved far enough away that there was no feasible public transit solution, and $25 each way to get there by Lyft was too much.

Very impressed on my first appointment with Dr. Vikram Shankar. He is very thorough explaining my…read moreeye status and not rushing. Thank you Dr. VikramSee you next month. Front staff & his assistant were very welcoming & amiable.

I needed to see an optometrist to get some recommendations due to heavy computer usage for myself…read moreand my teenage kid and thought about staying very local right in the Downtown San Jose. I was able to get an appointment fairly quickly and was reminded via text. The text did not mention they have a side entrance and the signs are pretty confusing as I got there I had no idea the bottom portion is another business and the lady that came out told me to go upstairs if I have an appointment however there is no stairs to go upstairs so this part was really confusing. Later on the same lady told me that someone will open the door as I was preparing to leave. Someone did open the door and I was let in. The Nurse was really nice and knowledgeable. Welcomed us right in and had us fill some forms as new patients. I like how the sitting area is spaced out so you will not be near others during this pandemic although we were the only ones there at the time since I think they do this on purpose to avoid Covid Spreads. What really made my day was our doctor Mark MItchell; you can really tell this guy loves what he does and he cares about you in the most sincere manner. He validated our concerns and addressed them patiently while explaining them to us in a manner we all understood. The only reason I am rating this place a 5 is because of this man and his nurse which were just amazing. At the end I had good eyesight no need for glasses but my kid needed some and we got a the prescription from the lady down stairs who when we asked her if she could guide us on what she recommends for a teenage kid who will probably break them she told me she only sells GUCCI and Versace. I knew I had to get out of there and look for a sales person who would listen. Overall I recommend this place for the doctor; but maybe the glasses buy them elsewhere as the selection is not that large and presentation makes them look old. Also you can find really great sales at places like Costco. That is where we bought to pairs for only $220.00

I've been a patient here for over 20 years and have always had a great experience until this year…read more I went in for my exam and left with an experimental prescription where the doctor wanted me to test 1 eye lower than my prescription. He said if that didn't work then I could call in to get my actual prescription. The trial of the experimental contacts didn't work. I called in and was told I needed to come in for another exam. I told them the doctor said I could just call, they checked with the doctor and confirmed that. Then they said it would be a couple weeks to get the trials. I asked if I could pick up the new prescription when I pick up my contacts to save me trips. They first told me no but when I asked why they didn't have a real reason so they agreed to it. Several weeks went by and I never heard anything about my trials so I called last week and was told it's taking longer than expected and they will call me when they arrive. They called me today to say the trails are in but I have to pay for them since they already gave me the prescription. Why didn't they ever mention that before? They had plenty of opportunities to tell me this but waited until the trails came in to tell me? So frustrating that I'm considering finding another doctor which is unfortunate as I've been so loyal for 20+ years! Edited on 7/28 - I saw Carla's response to this review so I called them yesterday and was told that no manager was onsite. They asked for my name, number and what time to call the next day (today) but nobody called me - just adds to the frustration. Why bother responding to this review and asking me to call when you don't follow through!? UGH

I checked out their HUGE sale of sunglasses and was blown away by the professionalism of this…read morebusiness. The entire staff was knowledgeable and very helpful. It's clear that they take great pride in their customer service from recommending frames to following up on deliveries. Just picked up a pair of Maui Jim's with a 30% discount and I'll be back for prescription eyeglasses soon.

I came here as a new patient for my annual eye exam and to get new glasses. I was extremely…read moreimpressed. This was definitely one of my best optometrist experiences, mainly because of how well organized the office is. I arrived at my appointment time, and I was warmly greeted, and immediately taken into a room for various tests. The person doing the tests was friendly and extremely efficient. When that was done she took me immediately into the exam room, where the optometrist came right in, warmly welcomed me, and went through the exam in a friendly and efficient manner. She talked with me about what I wanted (progressive lenses, for the first time in my life), what my experience with them would be like, etc. When that was done, I was taken out to the glasses selection area where the person running that operation asked me what type of frames I wanted, and picked several for me to try, and helped me finalize my selection. I came back a few weeks later to pick up my glasses where the person helped me adjust them so they fit perfectly. I was extremely impressed by how friendly, professional, and efficient this office and the people working there are. That is exceptional among medical providers and optometrists.

Dr Viano is the best! She is caring and kind. Always has a smile and makes me feel instantly at…read moreease. Listens to all my questions, even brings out the eye model to help me understand what's going on, and never makes me feel rushed. Then there's Nancy. She helps me pick out just the right pair of glasses. No matter how long I take. I can be very indecisive sometimes. But she is very patient and gives me her honest opinion on what looks best on me and I really appreciate that. Thank you, Dr. Viano and Nancy. I really appreciate you both and all that you do!

Went in today to buy a pair of sunglasses for my friend. Nancy was super attentive and sweet…read morethroughout our whole interaction despite being the only person working. She showed us multiple different pairs to ensure we'd pick a style we'd like within our budget! Nancy cleaned up the classes, sent us with a small care kit, and took care of us pretty well. Nancy also brought up that the sunglasses could be altered if it wasn't suitable for my friend which I appreciated a lot. Nancy was very friendly, patient, and attentive which I really appreciated!

Dr. Engelman is our doctor for many years. My husband and eye had several very successful surgeries…read morefor glaucoma and cataract surgeries. We would be blind if Dr. Engelman didn't take care of our vision. Thank You Dr Engelman very, very much. Everyone in Monterey Ave office is very helpful. Love You all...

How appalling i showed up almost an hour early for my appointment to be forgotten about in the…read morelobby! When i address the circumstances the receptionist casually tells me "oh i thought you left" what an unprofessional response instead of saying im sorry she thought she was being nice to say oh i will put you up to the front!! Imagine after sitting in the lobby i would have to wait longer because she did not do her job correctly! No thank you i am much better than that! I will ask my doctor to send me to a more professional office! Plus i had to sit there and witnees another patient went to pick up her only to be turned away because they couldn't find her prescription! And for the safety of all patients you should know who arrived and who leaves your office! Im an Engineering manage and left my job early to attend this important appointment for my health only to be forgot about! I had to drive home over hwy 17 very upset because of this! This is not acceptable! Disappointed severely, Lorenzo Ruiz Ramirez

Dr.Liu and his staff are excellent!…read more My family and I have been going to him for over 20 years. I had bi-focal ocular lens implants 5 years ago! Dr. Liu did them and ever since, my eye sight has been better than when I was in high school! I wore glasses and contact lenses up until Dr. Liu did the implants!

Unfortunately another update. Spectrum changed billing yet again and dropped the online…read morestatements, back to untrained staff answering the phones.