Ok, so buckel up cause I tell you what this is going to be a bumpy review. If I could leave them nothing I would cause that's what they have left me with. And all the 1 star reviews seem to follow suit on there service. We had a good run, and aI mean Years I've been coming here. My daughter too, ever since she was a little now she's a 11 (waves surrender flag) . I always liked the doc, felt comfortable. But my last visit, let me tell you, my eyes decided it was time for the dreaded B-word: Bifocals. Great! And Eye insurance feels like fighting in a jello contest. I couldn't afford the glasses right away, had to wait like 4 months for my tax return. And honestly, none of the frames they had really screamed "this is my face!" Heck they didn't really fit my face. I smile and he glasses zip to my forehead. I know it's big but dang. So, I found some awesome ones online from Pair Eyewear. Love the frames! They fit perfectly and I did it all virtually too. I was scared trust me. The problem, isn't the frames . The top part is fine, clear as day. The part at the bottom? It's a blurry mess. Like trying to read through drung goggles. Yea you know what I"m talking about. I can't watch sports and even driving is hard thank god the road signs are high. So, I call the office (this was late April). They tell me it's been "6 months" (couldn't give me a precise date though) and I'm too late for any kind of prescription check. I have to go through a whole eye exam. Cost? $200 out of pocket, 'cause insurance apparently covers diddly-squat for this. Eye insurance works nothing like health and that is the worst. I called Pair, the folks who made the glasses. They were super helpful, suggesting the optometrist just needed to double-check that the prescription was entered correctly and maybe check the measurements. My insurance company basically said the same thing - usually, the doc or the place that sold the glasses handles a recheck if something's off. Back to Buena Vista I go (not physically, on the phone). Their brilliant response? "We didn't make the glasses, so we don't warranty them or check the prescription." Um, okay, but you wrote the prescription? And I'm pretty sure you send prescriptions out to a lab just like Pair does, right? Pair even explained that the spot where the two prescriptions meet in bifocals can be tricky and needs the prescriber's input. Buena Vista's response again? "Nothing we can do." Insurance company again: "The prescriber should check the prescription..." Me: banging my head against the wall. It's this insane loop where everyone points fingers and I'm left with blurry vision. So I hang up the phone and say it's ok I'm crazy and this circle is not welcome. And now? After calling a few times trying to get someone to see reason, my calls mysteriously go straight to voicemail. How... interesting. Look, I hate losing a doctor I've trusted for years. But this level of runaround and refusal to even look at a prescription they wrote, just because I bought frames elsewhere? It's ridiculous. So, with regret, I'm taking my eyeballs elsewhere. Buena Vista, you've lost a long-term customer (and her daughter) over this nonsense. So I think it'll be Target or Lenscrafters from here on out. read more

I've been using this optometry for years. Front office staff is very friendly. This last time was weird. I'm starting to need bifocals. But this guy was talking to himself (in front of me) as whether I needed bifocals or not. Didn't include me in the conversation. They are my eyes. Better include me. I will not be going back. read more

Doctor was fantastic, calm and nice. Staff was great-efficient and very helpful. Thanks guys!

Thank you to Dr Mitchell for taking care of my parents. My parents received the optimal care for an eye exam, they even checked their blood pressure! I also want to thank Lupe for attending them on selecting a pair of glasses, since they only speak Spanish. Great eye exam, great product and most importantly great service. We will see you again for our eye exam and glasses! read more

Buena Vista Eyecare Optometry - Carrera sunglass - Optometrists Near Me - San Jose, California

I would like to give this place only one star since customer service is the worst I ever had! I went to ask if they take my insurance, I got to the parking lot and she approached to me without asking anything and told me to get out of the parking lot because it was only for the eye center! Really? I was going there, and I been there before with my kids I know that!!! Ir you go there you will know who she is just looking at her nasty fake lips!!! No wonder this place only has 3 stars!!! read more

Outstanding Eye Doctor / Optometrist. The whole staff was friendly, totally on time, and efficient. Best Optometrist / Eye Doctor I have ever been to. Great selection of frames, and just super smart Doctor Mark Mitchell and staff. read more

Sometimes it helps to read the most negative reviews, which here would suggest decent optometrists but serious issues with support staff. I've come here 3 times in the last few years and my experiences were that the staff was untrained and unsupervised. Basic billing for exams was challenging and difficult, error prone. After the first visit I decided never to buy glasses here as the selection was limited and very expensive. But unlike others, the exam process was brusk and hurried. I'm particularly sensitive to the dilation procedure, so I asked to do it after the actual correction differentiation. The first time I asked I was rebuffed, the second time it became a "we always do it this way." The general feeling was one where patients were a bother with too many unemgaged support staff, some trying hard to be professional the others completely clueless. After my last visit, maybe 5 years ago, I got 2 robo-calls from them recently wanting update my exam and Rx. The calls reminded me to call my top-notch Optometrist in Japantown. read more

I needed to see an optometrist to get some recommendations due to heavy computer usage for myself and my teenage kid and thought about staying very local right in the Downtown San Jose. I was able to get an appointment fairly quickly and was reminded via text. The text did not mention they have a side entrance and the signs are pretty confusing as I got there I had no idea the bottom portion is another business and the lady that came out told me to go upstairs if I have an appointment however there is no stairs to go upstairs so this part was really confusing. Later on the same lady told me that someone will open the door as I was preparing to leave. Someone did open the door and I was let in. The Nurse was really nice and knowledgeable. Welcomed us right in and had us fill some forms as new patients. I like how the sitting area is spaced out so you will not be near others during this pandemic although we were the only ones there at the time since I think they do this on purpose to avoid Covid Spreads. What really made my day was our doctor Mark MItchell; you can really tell this guy loves what he does and he cares about you in the most sincere manner. He validated our concerns and addressed them patiently while explaining them to us in a manner we all understood. The only reason I am rating this place a 5 is because of this man and his nurse which were just amazing. At the end I had good eyesight no need for glasses but my kid needed some and we got a the prescription from the lady down stairs who when we asked her if she could guide us on what she recommends for a teenage kid who will probably break them she told me she only sells GUCCI and Versace. I knew I had to get out of there and look for a sales person who would listen. Overall I recommend this place for the doctor; but maybe the glasses buy them elsewhere as the selection is not that large and presentation makes them look old. Also you can find really great sales at places like Costco. That is where we bought to pairs for only $220.00 read more

While the optometrists here are great, the staff/receptionists lack customer service. Particularly, the shorter, darker, light brown haired girl is very rude. If you do not enjoy what you do, then find a job elsewhere. Do not bother with the online appointment request because they do not get to it on time. Additionally, requesting old records is such a hassle and can take up to 2 weeks. Apparently only the doctors can look at old records. Other places can just scan and email it to you the same day but this place asks that you make an appointment so you can meet with the doctor who can then access the old records and provide you a copy. To the optometrists, I hope you're listening to your customers. This is not the first bad review regarding your receptionists. Perhaps, they need a crash course in customer service and how to be professional. read more

Everything was fine until I tried to pick up my daughters prescription. I received a text the previous night that her prescription was ready, with a link to their website saying to check the hours to know when I can come pick them up. The website clearly says 8-5 on Tuesdays. So I show up at 8:30 Tuesday morning. The place looks locked up. I text them that I am here as instructed on the door, there are no hours posted anywhere. When they eventually text me back they say that they don't open until 9 on Tuesdays. I send them a screen shot of their website and ask if I can pick up my glasses or not. They ignore this. Extremely on professional. I walked over here with my dog and we are standing outside. read more

My son was patient at this office He saw Dr Mitchel. my Son Glasses just. dosen't. work. the Prescription was cmpleted wrom. my Son. when to their office many times. and. they. never Want to Help and fix. the Prescription They. want to He made another appoiintment. and pay again. for other. examen. and Glasses. this. Office It's. The Worse. place. The You. can. Choose for. Do Your Eye Exams. Please. Don't. Go Any More at This Office. if. You don't want. waste your time. and Money. read more

If I can give them 0 starts I would. Terrible experience. Scheduled an appt for my 8 year old son no problem, tried to schedule an appointment for my 18 no old daughter and they were not able to see her because they were at "capacity" that makes absolutely no sense. Tried to ask why and was given the run around. No thank you. Save yourself a headache and go somewhere else!! read more

My vision has been complicated since I was born.That being said, Dr. Mitchell has been my optometrist since he graduated UC Berkeley. I have noticed that he always has a new test or machine or a thought provoking question about my vision that indicates he studies his field. I feel this is important because science is always moving forward and all doctors need to keep up with the latest concerns, such as the effects of Covid on vision, and the medical innovations within their field. Dr. Mitchell has been asked to join big, money making practices. He has also been asked to teach at Universities. Dr. Mitchell told me that he wants to provide medicine for those who need him. It seems as if the new crop of doctors in all fields, are doctors for profit only or doctors who want to provide parental bragging rights. I am glad for Dr.Mitchell's choice to practice medicine in San Jose. As for the receptionists, good help is really hard to find these days. read more

Supposedly I had an appt at 1pm they had a note stating they would be back at 1:30pm had me there waiting for a long time outside. When they finally opened the door as I was checking in the Dr. discriminated me at the moment he saw me with my 2 kids stated he can't see me since I had 2 kids said to reschedule and the front desk receptionist told me to get someone to take care of my kids so The Dr. can see me. This place is very unprofessional . Felt discriminated the moment I step inside read more

Dr. Mark Mitchell is wonderful. He provides excellent professional service. I have recommended him to everyone who needs help with their eye sight. read more

This is a great Optometry! My family comes to this optometry. I just came in for a check up and they explained every procedure that needed to be done, in detail. The staff and Doctor are amazing. They are very polite and friendly. This was a great overall experience. Thank you Buena Vista Eyecare! read more

Ever wanted an eye doctor that doesn't get too uncomfortably close to you? One that treats you like an amazing intelligent human being. One that used to teach how to be a good eye doctor for his passion of eyes. Well all eyes on Buena vista eyecare these people take eye doctoring to a whole now level. read more

Aftet Dr Cuadros retired last year, quality of service dropped significantly when we went in 2018. The place seem to need a little maintenance (eg. paint is old). The glasses made for us were wrongly done two times. There is miscommunication between Dr and staff because they tell different things to us. For instance , while the Dr said that vision didn't change, staff after looking at papers said that the vision is worst. read more

This place is a joke now. I'm sorry to hear that Dr.Cuadros and Dr. Holt are leaving but do wish them the best in their retirement. Now onto the negative, yesterday I called to schedule an appointment for my mother. I did everything on my end to make sure my mom was set, including giving them the insurance type and member ID. Ok great, my mom shows up today and guess what? There is no appointment in the system for her. She then proceeds to tell these inept people that there is no way that's possible because I had called and gotten confirmation she was set for today at 9:45 with Dr. Mitchell. The office staff then proceeds to tell her they will see her and to fill out the forms. After doing so they tell her that Dr.Mitchell said he won't see her until Friday because of her insurance type. What in the actual heck is up with these people? Apparently these people don't know what insurance they take or when they will start taking it. They tried to resolve this by just pushing her to Friday. Whoever the office manager is obviously needs to be let go, they are not making sure everyone knows what's going on. Heck it could be Dr. Mitchell's fault. My mom is elderly and made a pointless trip here because of these inept , uncaring people. I grew up coming here and always appreciated Dr. Cuadros. Now that he and Dr. Holt are leaving, this place will no longer be a trustworthy and caring eye care group. Bottom line they don't see you as long time valued patients , they see you as numbers and they don't know what they are doing. read more

My 2 daughters had an appointment one at 2:30pm and the other 3:30pm and my daughter at 2:30pm got there 12 minutes late because the got in the a car accident and she went to the office to check in and they didn't want to help her until dad was there then they tell that one of them can not get since because she was late I asked to speak with the dr I'm still on hold for 40minutes and no dr yet it was 3:16pm they still haven't seen her and I asked her to leave o assume they where gonna put her in exactly at 3:30 if my daughters appt is at 2:30 because it supposedly takes him hr for each patient where was he at from 2:30-3:30pm the person that answer she is a rude bitch!! Zero stars for them read more

My son had an appointment there, I picked him up from school with his brother and rushed there to get there in time.. they let me in, asked me to fill some paperwork then came back to me saying sorry you need to reschedule because of my other son being with me! it was frustrating driving 20 min to get there to be asked to reschedule! it was waist of time! I'll never ever take my son to that office anymore! Buena Vista you lost a patient too bad!! read more

doctor I will give him a 10 service a 5 prices real hight my versace where 150.00 more expensive than any other place so exam I recommend frames save yourself some money and go somewhere else even the actual glasses where more expensive. read more

I started using this location two years ago when I first started using my eye insurance. Very professional and clean. Guadalupe is very great at answering questions and helping you find the right frames for your face. She's great! The Dr. is very well informed and that is to be expected. He also is very empathetic to your concerns and will address them personally. Overall I felt very well taken care off. One huge area of improvement is that in the two years I have called. No one ever answers the phone. I have to keep calling everyday until I get lucky and a human being answers. Lol. read more

I went to Buena Vista Eye Care for the past 5 years for eye exam and new contact lens. I knew what to expect for the pricing of the lens. As usual, I went to their clinic for more contact lens, I told them to order one year supply of contact lens. When they told me my payment, I was surprise that the price are getting much higher than the same order I made from last year. I asked the assistant and she reassured that she is ordering the exact same one with one year supply (24 pairs of contact lens). So I just agreed to pay the price and went home. When I picked up my order one week later, I figured that I received 48 pairs of contact lens, supply for 2 year. Suddenly, I realized why the price is getting so high. I am extremely disappointed with this service. I requested for 1 year supply and they lied to me and actually ordered 2 year supply for me and had me pay the price. Maybe they just want to get more commission out of customer order. Definitely won't go there again. read more

My parents always come here!! And they just love the service and Dr Mitchell! We had to wait for a few minutes at the door to be opened but, everything went good!. read more

I came to this optometrist because a co-worker recommended Dr. Cuadros. And, I wanted to support a local business. I came in to find out that the place was now under new ownership. I figured it would be OK since Dr. Cuadros must have picked someone qualified to take over his business. It was all great and wonderful and the new Dr. was even pleasant and funny, until my lenses came in. I tried my glasses on and it was extremely blurry, I was told that it was normal and that I would adjust to them within a week or so. Well, I waited a week and nothing changed. I went back, they checked the prescription and it turns out that they made a mistake with my left eye. They owned up to it and had them repaired. I wish that that was the end of the story, I received the "fixed"" pair and it was even worse than the previous one. The employee that gave me my glasses made it seem like I was the one with the problem and that I just needed to try them out for two weeks. I left feeling gaslighted and confused. I tried the glasses on for two weeks, but, I kept getting nauseas and not being able to see clearly at night. I went back a third time, this time I requested to speak to the Dr. The Dr. said that the prescription was right an that "no one could give me perfect vision because of my high index lenses." To which I replied that I had been getting great lenses from LensCrafters for the last 5 years. The Dr. got visibly upset and told me that he would refund me half of the close to $600 I had spent because it was store policy to only refund half on lenses. I was never informed of this policy (they had forgotten to give it to me when I made my payment). I had to go on a back and forth with my insurance company. The insurance company had to call them and then me and so on for about a month the to get this figured out. Finally, after about three months of back and forth, the Dr. agreed to refund the entire amount I had spent (except the actual eye exam :/). I did end up going back to LensCrafters at Oakridge Mall and paid less for out of network coverage than at this place! tl;dr: Avoid yourself a headache and look elsewhere for your eye care services. read more

Been coming to this place over 5 years and never had an issue . Doctor Cuadros and Holts no longer work here and most all of the staff is completely new . On my second appointment ( follow up ) the customer service for the cashier was horrible . She was in a bad mood and didn't want to answer all of my questions I had for payment .Her tone of voice wasn't friendly felt like she had a negative attitude toward me which I didn't appreciate . read more

I contacted BV Eye to get an urgent appointment for a swollen eye that would not stop tearing. They got me an appointment within the next hour and Dr easily diagnosed my issue as a deep scratch, gave me an eye drop remedy, wrote my prescription, helped me with a quick contact as a bandaid while my eye healed and also explained the issue to me. She allowed me to feel less stressed out and gave my eye the ability to function again within my appointment. The immediate response and relief of my swelling and tearing symptoms was something I am grateful for. read more

First of all I really like Dr Mitchell, he is really good with kids but the staff is horrible. Starting with making appts if it's not one thing is an other. When I call to make an appt for my 3 year old I was never told that I needed a referral from their pediatrician. Then a week before I get a call saying that I need to get a referral, why not ask for this information at the time of making the appointment. Now today was the day I took 2 of my triplets for their appointment one of them needed glasses. They gave me the prescription for the wrong child and the receipt. When I ask for them to correct it. The lady that made the mistake by the name Lupe was just so rude acted like I was the one that made the mistake. I think that they need to have more training in customer service because they really are rude and very unprofessional. read more

Rude ass people. Don't know how to handle kids properly it seems like. Should be professional and expect what to happen but then again they probably paying these people low maybe that's why they rude ‍ read more

Trying to make an appointment and the lady who answers sounds like she just woke up, doesn't want to talk what so ever! What a horrible service! Come on Dr. get a better team you going to loose a lot of patients because of people like her. HORRIBLE, put someone else on the phone and give her more training. Also she didn't want to make me my appointment read more

I wouldn't even give them a star! HORRIBLE HORRIBLE HORRIBLE the place SMELLS there BUGs alll over the floor! And they have no idea about insurance! They VIOLATED HIPPA and gave me someone else SSN! Will never recommend or go there again read more

BEWARE! This place is under new ownership. I'm a employee of Santa Clara county and I'm fully covered. The new Dr refused to give me my prescription! He was pushing extra services that I didn't need and I told him that I didn't need the extra services. The Dr got mad and refused to give me my prescription unless I let him bill for something I didn't need. It's all about the money with this place. Money is more important than our health to these people. If you are an employee of Santa Clara county we need to take our business elsewhere. We need to stick together and fight places like this. read more

I've been going to Lens Crafters for awhile but this time i decided to check out Buena Vista my parents are patients of Dr. Jorge Cuadros and i have to say he's the most Nicest and Professional Dr i have met very mellow know what he's talking about very kind. He gave me a five day trial for my contacts no other dr has done for me. Im very pleased with his consultation and im keeping him that's for sure. His staff was very professional and kind very helpful. I really enjoyed my visit with Dr. Cuadros and Im making him my permanent optometrist. read more

I've been coming to Buena Vista for many years, this past time I decided to try a different optometrist since Dr. Cuadros was no longer working but ended coming back to get my glasses here just because of Lupe... she's always very helpful, honest & she definitely knows what she's doing. Great customer service Lupe! Thanx for your service! P.S if you come here ask for Lupe. She's the only knowledgeable one and provides great customer service. read more

I wanted to share that I have been coming here for about 4 years and I have got nothing but good service by Lupe, I like the attention and patience she provides to my kids. The Cashier is rude and should get some courtesy training. Dr Mitchell is a nice guy he smiles at everything makes your visit go by quick. read more

My whole family has been going to see Dr Holt for the past 3 yrs. Dr Holt is a children's specialist and really understands his specialties, makes my boys comfortable and is a joy to see twice a year. The office also has many showcases of glasses for the whole family. We usually wait to work with Lupe since she is very gentle, helpful and knowledgeable regarding frames, fit, style & lens suggestions. We recently moved to Half Moon Bay (1 hr away) yet I will continue to bring my family here to Buena Vista since it's hard to find a place that is friendly, helpful and makes you feel at home. Thank you, Buena Vista!! Lupe, too! :) read more

Whenever my family and I go to Buena Vista Eye Care, we always get the best quality of service. Everyone knows how to make my kids happy and make the whole process easier for them and especially for me. We always wait for Lupe to attend us since she knows her way around the place and knows exactly what​ she's doing. She is the only person who I remember that was detailed and answered my questions fully to the best of her abilities. read more

Originally, I sought out eye care because I wanted to switch over from glasses to contacts. But I received way more than that when I found Buena Vista Optometry. Talk about a great experience..I didn't receive the usual eye exam and prescription I was educated in the process. Dr. Holt is a great teacher as well as an awesome doctor. Not only is he patient but he really wants you to understand what's going on every step of the way and that's just what I needed. In fact, I can even explain "the rotation of a contact lens" if asked...lol. The customer service of Mirna and the office staff was exceptional, they always welcome you with a smile. The ordering process and turn around time was great. I placed my order and was called in no time for pick-up. I highly recommend Dr. Hot and his team of superstars at Buena Vista Optometry to everyone who is looking for over-the-top eye care. read more

Buena Vista Optometric has taken fantastic care of my husband and I. The staff are always friendly and professional, and we're confident in the level of care we receive at each visit. Lupe has consistently given us excellent service, helping us find frames they didn't necessarily have in stock, and communicating updates about our prescriptions, vision care plans, and the availability of our purchased glasses. They were recommended to us, and I would highly recommend Buena Vista to others too. read more