The front desk reception by the name of Nieves older with red short hair is incredibly rude, unprofessional, incapable of doing her job effectively and the Gaskin doctors for some idiotic reason don't let her go and hire someone way more competent don't say you weren't warned Nieves will not only put your call on hold for 30 plus minutes and then answer and hang up on you, she will also refuse to verify your medical insurance correctly and refuse to make you an appointment based on that reason I am filing a grievance against her she's that awful if you call this office it will go to voicemail and you'll never be called back this was the PCP assigned to me by my insurance and I can't make an appt and the doctors don't listen to patient complaints about her and make any changes I have an actual video of me coming into the office and she tells me to go away I went to show her my insurance card so she could run it and verify it more accurately and she treated me so horribly I was shaking and crying at how upset I was read more

Absolutely NOT. Dr. Gaskin is a good man. His nurse/receptionist happens to be the most incompetent, underqualified individual for the position she is in. She never calls back, lies at every turn with the ME, lies, "Ohhh, I was doing this. I was doing that." She never follows through with anything that she states she will do, starting with filing of paperwork, let alone prescriptions. Save yourself a headache. Go somewhere else. read more

I'm not sure why anybody would do this place 1 star..I give 5 all day! What I realized all the bad reviews must be Karen's. The service I received was nothing short of outstanding! Thoughtful caring and extremely communicative. Very pleased!!!! read more

Horrible receptionist! I never even got to see and meet the doctor because in how horrible she is. 1) called multiple times and left messages and NEVER got a call back. 2) the day someone finally picked up the phone, she didn't introduce herself or the office and just said, "hello." Which was confusing. When I asked about an appt, she responded the office is closed and no appts can be made. When I asked how is it that the office is closed and she's picking up the call, she said she can't make the appt because she's at home and has no way to make an appt because she's doesn't have access to a computer (then what's the point in answering at home?) 3) I called after that more than once and left messages: no call back 4) when finally someone picked up the phone, the receptionist wouldn't take the appt because I didn't have my medical ID number because I was at work. I explained to her that I would like an appt and I will leave a message with my ID number--but he's my doctor because I selected him on the insurance website and his name is on the card. She refused. When I explained my frustration and the lack of communication from the office and being able to talk to someone or get a call back for an appt has been nonexistent, she did not seem to care. 5) I reminded her (because she claims she's the only receptionist in the office), that when I spoke to her when she was at home she refused to make the appt when I had the ID and what's the point of having the office line connect to her home line if she's not going to help on non-work hours/days. She replied rudely that I should be grateful that she was courteous to pick up the phone to tell me the office is closed and take the call at home......(to do nothing!) 6) I switched doctor's without ever meeting the doctor because the receptionist was so bad. ....I should have paid attention to the prior bad reviews before me. read more

this is my third attempt in leaving a review for doctor Gasskins in Riverside i feel compelled to let it be known that you wont get quality care im not going tcomplain about the care we didnt get switching providers was the best decision I made for my familys well being. If i would of done it sooner my husband would probably be alive today. Dr Gaskins is a caring person gentle but he talks a good talk but fails to follow thru in the plan of care . read more

I don't know how he still has patients, basically it's who's on first base. It's so hard getting prescriptions and the receptionist forgets everything. She acts like she's listening but doesn't she like rushes you out . I feel so uncared for. It's like just basic or below treatment. I'm in so much pain, I can't even tolerate it. When you call you don't even know where you're calling cause she says hello or she never answers l. If you need a prescription start 5 days before and keep calling. read more

I was treated with nothing but love and respect. I really appreciated that I was treated very very well and I appreciate that after seeing so many doctors I think I will stay with him for a very very long time! read more

Horrible horrible horrible. I've been trying to just get an appt to their office for over 2/3 months. They never answer the phone or get back to messages, and when she does answer she has a huge attitude. Never got an appt with them and having to change doctors. read more

I have not been able to schedule my husband an appointment at this place. The insurance company has told me on various occasions that my husband doesn't how on "her" system for eligibility but the insurance company faxed her the insurance eligibility verification and still that was not sufficient for this lady/receptionist. I asked her if she may call the insurance company to verify eligibility and her response was that she didn't need to pick up the phone to do anything. She is very unprofessional and rude and hang up on me. Phone calls and voicemail messages go unanswered here. I'm just curious to know if Reuel Gaskins is aware of the person he has working for him. I will make sure that the medical group and insurance company is aware of this problem. This is very frustrating because I'm just trying to get an appointment for my husband for his serious health condition. read more

Dr ghaskins has been my primary doctor for the last year. Today i arrived for my appointment on time and was told by the doctor that they werent expecting me for a couple more moths, i then pulled out their business card which the receptionist had written my appointment date on during my prior visit to show him in fact it was today. I have been to them a handful of time and each time it feels as if I have to re-explain my medical condition to Dr ghaskins. Each time I have visited this doctors office the doors are locked and I have to knock multiple times for them to answer(one time I even had to call the desk which was very unhelpful considering I've only had them on the phone twice in a whole year). Today Dr ghaskins brought in paperwork at my request and showed me a chart I have never seen before, when I told him I have never seen that chart before, because he never brings in the paper work, he asked me if I had brain damage or had suffered a head injury. I would highly recommend keeping your friends and family away from these people. Edit: on top of all of this when I went in yesterday and brought up my complaints to the doctor about how they were treating me and not having my chart he agreed to run and grab it. Upon returning with the chart the doctor informed me that I did not have insurance...which is false. I had called my insurance provider that morning so I already knew my insurance was current(I called again after to be sure). It is now a day later and after giving me a false referral yesterday for a ears nose and throat specialist for my spine pain the receptionist called me with a real referral to a pain management specialist. read more

I like dr Reuel Gaskins but the office lady unprofessional rude don't answer the phone not even the voicemail or return calls, she was so mean and rude I had to change the dr. dr Reuel needs to fire her , he is losing patients because of her. read more

Their older Admissions Receptionist has got to go. Acually got mad. My last doctor was no longer in-network so this was my 1st visit to this office. She misunderstood my PPO benefits that my insurance faxed to her earlier, then forcibly tried to collect a $125 deductible which, after re-verifying with my insurance on-the-spot, there, was not owed to them at all (especially considering that we had an HRA account). She got visibly mad & frustrated, made me uncomfortable, so I took all my forms with personal info with me. read more

Dr. Gaskins has been my primary care doctor for 20 years. You find very few doctors nowadays that take the time to find out what is really going on with you, but he is the one! I can rely on my doctor to explain my diagnosis and offer viable treatment options. Additionally, if a referral is needed, he will refer me to another highly qualified doctor or facility. Of greater significance to me is the fact that I don't have to wait a week to get an appointment if I call to report I'm ill or injured. Many of my friends report that this is common with the insurance programs they have and they are flabbergasted by the expediency of care rendered by my doctor. As a retired military person I cannot accept mediocre professionals providing substandard care. If your looking for a great physician try Dr. Gaskins. read more

Calling for an appointment is hard. For one, the answering machine is either always full or the line clicks but there's nothing. If you get the male nurse, it's awesome, but the female receptionist often asks you what you need an appointment for and argues when you don't tell her, then decides whether or not you NEED an appointment with him. Calls are never returned. There are no walk-ins, everything has to be by appointment even if you are following up from the ER. Wait times were 40 minutes to an hour even if you are the only person there or right after opening. When you finally see the Doctor, your vitals are taken. Often, the cuff is put on wrong and comes off frequently or so tight your hands are numb. So, you become annoyed and your blood pressure goes up, guess what gets prescribed to you when he finally enters the room? Blood pressure pills! Yay! The doctor walks in, no chart in site. You both start talking and it's obvious that he wants to be somewhere else. It's hard to hear him talking because his voice is naturally low. He gives you the minimum diagnosis. He becomes annoyed when you ask him questions and bring up YOUR medical history. Suggest a logical alternative to his "rare" diagnoses and Lord have Mercy on your soul. He never spends more than five minutes talking before retreating back to his office and signing you off for a blood test. Never leave paperwork with his office. I five-minute job will take weeks if it isn't lost. Refill requests are often ignored unless you call repeatedly. Referrals to specialists never happen either. Finally, be very careful, if you need a test and they say it isn't covered, CHECK with your insurance. If the insurance says it is, it IS covered. read more

I have read all the reviews and have to wonder if all these people visited the same office as I did. I called and got an appointment within a week. When I arrived was warmly greeted and promptly taken care of. Dr Gaskins is the first Doctor I have had in a long time who truly listened to me and made me feel like he really cared. He called me personally twice to follow up with me. Who does that anymore?!?! I will definitely be a patient here for a very long time and recommend him to everyone. read more

I've been trying to get an appointment here for months. No one has answered the phones or returned my voicemails. I'm not surprised they have a one star average. Maybe they've been shut down permanently. read more

Oh my goodness, Nieves the secretary here at this location is the most rude, unprofessional, individual to work in an office. She needs to brush up on people skills, and needs more patience. She is rude and gives this practice such a bad reputation. read more

Absolutely terrible receptionist, ALWAYS rude. Puts you on hold for a long time and hangs up before all your questions are answered. The wait time is always hours long and not worth it at all. read more

Looooong wait to be seen and then felt rushed. People were standing waiting to be seen. They appear to be short staffed and the lady in front is kinda rude. read more

Unacceptable the way they handle their patients. With a receptionist from hell, this doctor is responsible for her unprofessional behavior towards his patients. Should have his license revoked. Absolutely no consideration for their sick patients. My son made an appointment about a problem he was having with one of his legs. The day of the scheduled visit, called his office to confirm time when that vulgar so-called receptionist made him understand it had been canceled as they are only taking "covid" patients. They did not even bother to notify him within a reasonable time of the change. Perhaps this doctor should specify that he " specializes " only on " covid " infected patients and no others. And if you have to cancel one of your patient's appointment, have the decency to give him/her a twenty four hour notice. Some of us need to take time of work for it. Be considerate as a real doctor should be.. read more

This doctor and his staff do not know how to run an operation. They don't fill forms out on time and leave them blank. They don't examine the patients with care, give them minimal diagnosis and run their operations like a sweatshop making the most money as possible. Disgusting. read more

New patient here and i really don't understand why get into this profession if you really do not like attending or helping out people in need of medical attention. The receptionist there, i have not met in person but i spoke to over the phone and had a bad attitude from the jump. And rushed to get off the phone saying she is to busy attending patients and hung up on me which i understand but i am also a new patient and deserve to be treated the same. So i procceded to call to make sure i get an appointment on Tuesday the only available day for the next two weeks since i need a refferal for a biopsy. She never picked up and during one call i heard her pick up the phone and hang it up on purpose. Its so sad that they make it so hard for us to be seen and taken care of. Patient satisfaction is obviously not a big deal to them. I am stuck with them for the next two weeks but will be changing my doctor next month. read more

I came to this doctor thinking that I actually found a good doctor!! Where do I start? First of all the Receptionist lady took three months to fill my prescription after finding out that I am a type 2 Diebetic.After I cut my toe and it almost got infected then she decides to call the prescription in after I went in and the doctor had to tell her once again why she didn't call in my prescription!!! I have never been put through such a nightmare in my life, I also got sick during the flu season and she makes me wait almost 2 weeks to see the doctor, I ended up going to urgent care because of her unprofessional help!!! She also hung up on me several times and then when I finally do get through to her after callling for several months. Then she has the audacity to tell me that the computers were down! She is the worst Receptionist I've ever had to deal with she actually put me in tears two times!! I've been trying to get an referral for 5 months now and she keeps telling me it's in the mail, lieing to me and bullshited me through the whole five months knowing I am really in need of seeing my liver specialist knowing that I honestly tried for 5 months!!! Please if you value your life and want a good doctor, stay far away from this place, I never been so stressed in my life over trying to get a appointment or a referral to see a liver specialist in my entire life, as of tomarrow I'm am putting Grievance in and changing doctors immediately. Oh ya she's got to be the most heartless person I have ever had do deal with!!! I honestly don't know how she sleeps at night! Jeopardizing peoples life's every day!!! read more

That lady nieves has put my health at risk and not only did she forget about my pain management referral but she didn't do it until I filed a grievance with IEHP which when I called she confronted me about it and I asked to talk to my dr and said for what ??thags between me n my dr super unprofessional don't rely on them to get things done in a timely manner I can't believe she's still there 5 months for a pain management referral that takes two weeks max she even said she would do it urgent which is only 3 days omg I hate that lady I've been in pain goin to the er for months 10 plus visits while waiting for the pain management rude lady tries to cover it up in front of the dr can't believe the dr is that blind and can't see her attitude hurt me as a patient she was negligent to my care I hate her for making me suffer for so longgg and she never apologized people like that deserve jail time I have a lot of issues and she could careless trying to blame it on me I signed the forms to release my files from the other hospitals I should've took pictures that day that first appointment dr gaskins said he would send the referral and since she is the one that does it I have to go through her Save yourselves she's pathetic I'm switching drs tomorrow bet on that and leaving another grievance for her rudeness throughout this whole process I hope no ones health gets put at risk again read more

Looks like my review is the same as the others. This would have been a new doctor for me, but there will be a change before we get started. Ms. Nieves was not only rude and unprofessional but not knowledgeable of the processes as it pertains to verification and eligibility. This is a huge problem considering she is a primary cause of the doctor she is representing not to be able to accept or maintain patients. Ms. Nieves actually requested for me to call my provider to call her to verify information that I had given her. Per her request, the call was made and I was verified as a current and active patient. Ms Nieves was argumentative and narrow minded. Because Ms. Nieves was unaware of the process she choose personally not to accept me as a patient without consulting with the doctor aka her boss or her provider line. Myself and provider were shocked at her reaction. I'm actually happy she came to this conclusion. I WILL NEVER trust my health to individuals who are not current with technology, changes, updates, customer service and refuse to listen. I'll trust my life with a doctor and staff that does. Thank you! You made my day. read more

If I could give this place and these people negative stars I would I have never been to a place so unorganized and unprofessional . The old lady in the front with red hair & a mustache make me feel SUPER uncomfortable and was giving me major anxiety. to me & my boyfriend. My first appointment she kept asking me personal questions and give me her personal opinion when it wasn't asked for so I had to let her know that it was super unprofessional. The way it works at the doctors , is that dr gaskins and his assistant the old lady has to go inside & she's basically there for no reason besides if someone charges the doctor for rape allegations. ( makes me think that this has happened before). my boyfriend had to go to get his lab results but they closed early so we couldn't get his lab results yet they prescribed the medicine to pick up? Called several times and she never returned any of my calls. PLEASE do not consider coming to this place the only reason I came here is because my shitty insurance doesn't work anywhere else . Dr. Gaskins is fine But the receptionist has to go she's so unprofessional they need more staff to be in there read more

Horrible! Horrible! Horrible! First and most importantly is I've always been taught (while working in doctors offices myself) that you always answer the phone on the first ring, not only have a called time and time again to no one answering or a voicemail with no call backs. Secondly, if it's a new patient calling you treat them with the upmost respect and you always try to squeeze them into an appointment asap or call them back as soon as a appointment opened up. Let me start by saying, the office "manager" lady is RUDE, her tone shows she hates her job and by your calling already irritates her. I have never been cut off while talking and hung up on from a doctors office in my life until I called this place. I had to argue my way to get a appointment for my children to be seen, which really lead to me crying out of frustration and feeling desperate and at her mercy! Coming into this appointment she again was still so rude, it was so packed I had to sit on the floor with my children and waited 2 hours WITH AN APPOINTMENT!!! Dr. Reuel T Gaskins was also rude and short. You can tell he didn't care for his patients (my kids) and gave a crappy diagnosis and prescription. After heading to the store pharmacy I was beside myself to find out that the stupid doctor prescribed over the counter medication for my sick child!!!! If you are reading this SAVE your valuable time and sanity and don't COME HERE!!! read more

Only has a star because yelp won't allow 0 stars. My father has a stent and he's diabetic. The front desk MA is rude, unprofessional and doesn't do her job. He needed a referral to see a cardiologist she first informed him he had to look for a cardiologist himself which it is not the process to see a specialist and we had to randomly show up to the clinic because she doesn't answer calls or puts them on hold and leaves them on hold. When we showed up to the clinic and informed her the specialist will not see him without a referral she then proceeded to check the chart and pulled out the referral. She never even called to let us know it was approved! On top of that she still didn't have the blood results my father went and had done 3 weeks ago and she had the audacity to tell us that she didn't have the blood test because she assumed he never went to the lab. I worked in a clinic for 13 years and have never dealt with such an incompetent person. I'm surprised she is still working there. Oh, and God forbid you need to see the doctor urgently, she'll yell and say she's too busy and will refuse to squeeze you in. I will definitely be reporting this to the insurance and demand that facility be audited. I HIGHLY discourage anyone to go this facility simply for the incompetent front desk MA. read more

If you want a doctor that doesn't care about you and let's his receptionist screw up anything you need her to do go here.

I was assigned to Dr. Gaskins by Molina HealthCare. I am a diabetic and am on disability due to this. Upon my first visit I informed the intake person and then the doctor that I was a diabetic. At no time did they bother to check my blood sugar levels nor ask me how they had been. I informed the doctor that I needed testing supplies and he assured me he would call in an order. Upon arriving at the pharmacy to pick up my medications I was informed that no order had been placed for supplies. I immediately called the doctor's office and spoke to a staff member. She assured me that she would speak to the doctor and it would be taken care of. This did not happen. The doctor did order some blood tests and had me schedule a follow up appointment to review the results. When I returned to his office for this return visit, the doctor stated, "I have no idea why they scheduled this appointment for you." As he was stating this, he was reading my chart. I reminded him that he had sent me for blood work. At this point he stated that my cholesterol was a little high and he was going to prescribe medication. At no time was there any mention of A1C levels and even if he had asked for that test. Also, despite reminding them again that I was a diabetic my blood sugars were not checked during this visit. I once again asked for testing supplies and was assured they would be ordered. Once again, they were not. I eventually had to contact member services and have the issue sent to their escalations team. I was on hold along with the escalations team member for over an hour trying to get through to the doctor's office. At this time, we terminated our efforts to get through and she said she would follow up. While it took her a day or two to get through, she was finally able to do so and after two months I was able to get my supplies. read more

If you value your life, don't go here. He is totally inept. After telling him I had cancer at the time of my appointment, and asked for a mammogram, he refused to write an order for it because he wanted me to wait until after chemotherapy. My oncologist in Los Angeles couldn't believe the response. He told me to have one immediately. Thankfully, the oncologist was looking out for me. Thus, right after the oncology appointment, I called Dr, Gaskins' office, and canceled all future appointments. Thank goodness, I hadn't seen him long enough to be severely damaged. Had I been there long enough, I could have died under his care. read more

Let me start by saying that Dr. Gaskins is ok. However, the office operation is unlike anything I've ever experienced. I have a daughter who needs a prescription & a neurologist. During the one year we were patients at this office, there were so many screw ups on behalf of the one lady working the office. I am not exaggerating when I say she screwed up 4 referrals to a neurologist. I would be waiting at the neurologist's office in another city with my disabled daughter & get turned away because the referral wasn't coded right. I would almost be in tears. In the entire year with them, my daughter was NEVER able to see a Neuro. It shouldn't be this hard. Also, many prescription refill requests go completely ignored until I would call the office and politely remind her. She has hung up on me two times on purpose while I was mid-sentence. It has been a complete nightmare the past year. (We can only change providers yearly, so we were stuck with this office until April.) You have been forewarned. read more

I have been on low dose meds for cholesterol and high blood pressure for 9 years and 2-1/2 years with Dr. Gaskins. I always thought it was odd that they had me come in every 3 months to be checked on since I had a history of well controlled BP and cholesterol. No previous doctor wanted me in other than an annual check up. Especially since the only thing done during these 3 month visits was to check my BP and chat with no cholesterol checks except annually. If it was such as concern that I needed to come in so often why not check it every time. My prescriptions just ran out today and he just refused to refill without me coming in even though he knew I couldn't come in for a month due to business travel. I will never go back and while I rarely complain or would write a review......this time I will so people avoid this doctor and his office! All they were doing was sucking money out of my insurance company....and you wonder why medical insurance is so high! read more