This review is for the front office staff here at the Upland location! AMAZING FRIENDLY…read morePROFESSIONAL KIND NICE SET OF WOMEN!! Every-time I bring my 82 yr old mom in here they are all so nice, greet you with a warm hello and smiles! I know it's hard the job they have and the closer it gets to Friday I'm sure their patience are wearing thin. But not these ladies they still are as nice as Georgia pie and probably don't get the KUDOS they all deserve! I've had no issues with this office in 10 years and everytime I need something done it's done within minutes or the same day that is huge , most offices take at least 3 days to complete something. I just want them to all know that Tracey , Sharon's daughter appreciates them and all their hard work and dedication to making all the patients and the families feel amazing and cared for so HILDA, HEIDI, and Dr Singh need to give these girls a high five or a lunch on yall! They really do a great job and they are your first impression when a patient comes in and I know from experience most front office staff are either over worked or over it completely!! Not these ladies they are EXCEPTIONAL AT THEIR JOBS !!

This was my first time seeing Dr. Singh. The office staff were friendly and greeted me in a…read morewelcoming tone. The waiting lobby is clean and organized. Dr. Pilar Lee saw me first, and I went over my situation with her. She was nice and attentive. Dr. Singh was caring and I was able to feel comfortable talking to him about my situation. I'm glad I found him as my primary care.

From friendly staff answering phones to being helpful with sending in prescription refills, this…read moreoffice is wonderful! Plus the amazing care from the doctor and PA, and caring nursing staff, makes this a fantastic place to go when I need doctor's care.

I have seen Dr. and his staff for years now. Recently, I have noticed wait time and overall…read moreefficiency in the office has been amazing! Previously waits could get a bit long and recently by the time you sit down they are calling you back. Dr. And his staff are one of a kind. Always helpful and so understanding. They truly care for you and treat you as an individual and not a number. I can't recommend this practice enough for primary care!

Friendly stuff and professional,very clean clinic , definitely will come back if neededread more

We brought my pregnant wife in to be seen because she had some pain in the abdomen which concerned…read moreus. It is near closing time and they do a urine test. The doctor tells us that she has a UTI and needs to start antibiotics asap. We were taken aback and tried to explain that she had no symptoms of a UTI. Doctor didn't listen and said that she 100% had a UTI. We made the decision to wait and go to another urgent care the next day. They did a culture and didn't urge us to take antibiotics. Their culture came back the next day- negative. It would take another 3 days for Prestige's culture results to come in. They didn't call me. I called them. Negative as well They were pushing antibiotics without so much as a conversation. Oh and they misplaced my wife's ID. Terrible experience overall.

I have been a patient of Norton Delgado's practice for quite some time now, more specifically under…read morePA Nick Knowles care. Nick is an amazing PA that truly cares about his patients concerns and well being. Unlike other physicians Nick always goes above and beyond what is required of a PA and makes sure you leave the office feeling content and informed. Highly recommend Delgados family practice!

It absolutely breaks my heart to have to write this review knowing Dr. Laura Norton is such an…read moreamazing doctor she is kind patient and really informative. However any Dr is only as good as her staff. The Lady at the front desk Angie could not have made my already in pain and stressed mother more uncomfortable. I was appalled at this women's behavior. It is common practice if you've worked a single day in your life in customer service to SERVE YOUR CUSTOMERS. If someone asks you something while your clocking in or doing something on the computer you say "One moment, we'll be right with you" not give attitude like a 13 year old girl and say "can you At least let me clock in" because it is not our fault you're coming in when you are, with a bad attitude from the jump. Maybe do your job, as a receptionist and receive people that is the root word of your job: reception which is a synonym for receive. Try to not be disrespectful, crass, combative, and full on tyrannical in a clinical setting. My elderly mother was suffering from severe pain and your actions were not what she needed when she was already having a hard time. My mother is sweet and only responds the way she needs to when another person thinks they can make her feel insignificant as a smaller older woman of color. If she wants to talk to you in English that is her right Angie don't just assume people's preferred languages based on bias and then get upset about it. Maybe just ask? Weirdo behavior. And if you need to verify something with the doctor that is fine but don't accuse the patient of lying and call them out like a entitled guardian of care. How about you learn to be the bigger person as you are the receptionist and it's literally your job. And Angie maybe spend less time gossiping on company time with your coworkers about other people and focus more of yourself and becoming a better person because you have ALOT of work to do. I hope to hear back from the clinic with an apology and assurances this matter will be dealt with. And hopefully angie can take a customer service training to learn how to handle herself like a professional.

After being with Kaiser for years and then changing insurance to United Healthcare…read moreI'm not ready to give an accurate recommendation on this new doctors office. For now however the office experience was decent the ladies were friendly. As far as being efficient not so much at all, unsure of it's the office environment, lack of efficiency expectations but it's something. There is a lack of efficiency in customer service in public spheres but since we are locked in until open enrollment we will make the best of it.

Johanna helped me out a lot! The other receptionist before in the back desk was giving me a hard…read moretime. When I came she was trying to charge me a pending copay that was not taken care of last visit. When I made this appointment I wasn't aware of me having to do two copays, since it was a couple months ago and therefore I wasn't prepared. I really needed this appt today and the front desk lady Veronica was ready to CANCEL my appt, even though I told her I would be willing to pay today's copay and pay the other one in the days to follow on my payday. As I was really in need of today's appt, which I expressed multiple times! Luckily Joanna the other front desk miss saw my desperation and stepped in and made this a much easier process. I think it's important to honor policy and do your job but I was really looking for some compassion since I wasn't preprared financially for two copays. Thanks Joanna for showing compassion and my Dr. Christina was and always is amazing and makes me feel so comfortable when I come! Thank you guys overall! I appreciate it and will pay that pending copay asap. Five stars due to Johanna and Dr. Christina.

I highly recommend Dr. Abdelkarim. He is incredibly patient, thorough, and truly cares about his…read morepatients. He stayed committed to my care and continued working with me until my stomach issues were finally resolved. You never feel rushed or like just another patient--he listens, takes your concerns seriously, and treats you like family. I'm so grateful for the level of care and attention I received and would absolutely recommend him to anyone looking for a knowledgeable and compassionate gastroenterologist.

It's was my first time there on July 17, 2025 I'm praying that my experience here will be pleasant,…read morepositive and healing. I'm scheduled for a colonoscopy- I was told that the soonest they could get me in for the procedure is August 21, 2025 I have called to ask for something sooner but his scheduler said nothing sooner and if pain persists go to the hospital. Honestly this was very unsettling. I had blood work done she also stated that the PA signed off on it so if something was alarming I would have gotten a phone call- this is neither reassurance. Initially to get in with the doctor I called for 5 days looking for a cancellation as recommended by the staff to be seen sooner (no success) some of these reviews are scary . Document Everything. I was also granted a referral for the Doctor but I seen the PA . I'm not sure what the protocol is.

Went in with an eye infection and scratchy throat Front…read moreoffice 10 out of 10 Nurse that took information 10 out of 10 Pa Aye 10 out of 10 Was very thoughtful and through She explained condition and what to do if no improvement Was in at 8 Seen by 8:10 Had my prescription sent to pharmacy and was home by 9:45

The very best urgent care in Rancho. Doctor was very professional and provided prompt medical…read moreattention. The doctor provided pain free stitches snd excellent wound care.

He's very thorough he listens to you and have a great office staff he's in an urgent care so you…read morecan come almost anytime

Great Dr I would definitely recommend it to anyone who needs a PCP. Also offers cosmetic treatment…read moreif interested. 10/10 recommendation and you will be in great hands thank you Dr Ezzeddine and professional staff