The facility is very clean and there is a staff member onsite…read more These are extremely honest people who go out of their way to accommodate your needs. I was with another storage company where it was filthy, no one onsite, broken elevators and no carts. State Route Storage is a refreshing change. You can't go wrong with them.

Friendly staff, clean facility, temperature controlled.. We keep over 400 flags with flagpoles…read morethere from Fort Square in Quincy. Had a problem getting into the building, called the phone number and a manager was there within 15 minutes to let me in

Can't recommend. Period. Continue to raise rates and for what? Nothing can be seen as far as…read moreimprovements. Send assertive letters stating to come in for an "inspection" with no justification WHY. Not even getting an answer from calling because I had to cancel a trip to get there in the allotted time for there stupid inspection. Then I get hit with yep, you guessed it - another damn rate increase!!! Constantly raising rates. Unresponsive to customer inquiries. Nope - can't recommend them!

Customer for two years and have had my rate raised to almost double what my initial rate was. No…read morenew benefits or upgrades, just double the money. I called to inquire about any promotions, or discounts since they are currently listing my unit for 50% of my current rate. Was told my only option was to make a new reservation and move out of my current unit into an identical one. Was told "we're like Comcast and promotional rates are only for new customers, your rate will go up from there." Just like Comcast, terrible customer service. Will be shopping around for other storage units. Two stars because the people that helped when I first moved in were great and made the process easy. Hopefully it will be just as easy to move out.

We spent 5 years at this facility until we moved to the suburbs last week. Alexis (GM) was…read moreextremely helpful during our time and especially while we were moving out. He was flexible, helped coordinate and made for a seamless process. Very well run!

We've rented a unit at this Self-Storage facility for almost 6 years and definitely appreciate the…read moreconvenience of storing some of our belongings there. The facility is clean, warm, with a lot of light. It's very convenient to get in, using the elevator and the dolly. Parking is always available. Highly recommended.

I stored my things here in the 5th floor (climate controlled) from Oct. 2025 through Feb. 2026…read morewhile I was selling my place. Very clean units. The staff was very helpful and at one point when I needed to move my things to a larger unit, they helped me get it done on the same day. Would use their services again if I hadn't moved out the state.

Terrible experience. I was moving out of state and had to deal with rude, unprofessional behavior…read morefrom an employee named Joe. Due to rain, we briefly parked near the elevator to unload. Joe was aggressive, refused to let us finish (despite us being almost done), and unnecessarily called the police over a verbal disagreement with my friend--who I apologized on behalf of and tried to de-escalate. Later, Joe falsely accused my movers of a hit-and-run for a minor dent in a gutter (even though we were clearly coming back). He called the police again when my friend--who stayed in the car--returned only to translate for the movers. Police clearly thought the situation was overblown but had to enforce Joe's trespass order. Despite staying respectful throughout, Joe told me I'd be evicted in a month, knowing I was moving out of state. When I asked why, I was told I was "responsible" for others' actions. No opportunity to speak with a real manager--just more dismissiveness from another employee, Thomas. I had to move everything again, pay more for movers, and reschedule my travel. Absolutely do not recommend this location. I'm taking legal steps due to how unfairly I was treated.

I use Charlestown Self Storage for personal storage, I know they have corporate clients as well…read more They offer the ability to reserve a unit on-line which is super convenient but I went to the facility personally because I wanted to see the space before I signed up. I give them 5 stars for their customer service, convenience, ample parking, reasonable rates and state of the art security (They not only have key card security and cameras they also have on site security overnight)

gave them 4 stars for a move at the end of last month. Clean…read moreDry Good customer service reasonable rates on site security overnight everything you would want in a move.

Staff is very friendly and helpful. Prices are great and location is convenient to the Overlook…read moreRidge apartment complex. We looked at a few options in the area and after comparing prices and space, Wayside was our choice. The facility is very clean.

Great location. Very reasonable prices. Clean, safe, heated. Very handsome, helpful, & personable…read morestaff! Flexible hours are: Mon. - Fri. 9:00 AM to 6:00 PM, Sat., 8:00 AM to 5:00 PM, Sun., 10:00 AM to 4:00 PM. Only closed on the major holidays.

Michael and the Cubiq team went above and beyond for us. They dropped off cubes, picked them up on…read moretime, stored them and even arranged a summer delivery for us. Very accommodating and helpful. Save yourself the hassle during college move in and move out. They also store oversized items and their efficient scanning system leaves nothing to chance. We highly recommend them.

Michael and the cubiq team were absolutely fabulous. Every dropoff and pickup was timely and…read moreseamless, and I SO appreciated their help in moving my things into a new apartment (with no elevator). Super friendly and amazingly efficient, will definitely be using Cubiq again next time!

I was referred to this mover by the MIT furniture exchange. They said that YourMove was excellent…read more I was happy about this, because it is always great to find a good mover! What happened over the next week and a half was discouraging. I told them that I had a very restricted schedule (because I am a teacher). I cannot leave classes just because I have movers coming over. We tried to find a time, but it was hard. Eventually I asked my boss for a favor so I could get a time that would work. He let me out of a faculty meeting. This was a big favor. I worked hard to meet these movers halfway! But then on the day of the move, the movers called to say "Hey, we're done early today. Can we come to your place now?" It was TWO HOURS BEFORE THE AGREED TIME! I had to teach my class! What the hell? Who do these people think they are? I should leave work two hours earlier than OUR AGREED TIME just because it was MORE CONVENIENT FOR THE MOVERS? I tried to reach the dispatcher, Judy. I called her twice, but she didn't pick up. She claimed that she called me twice, but my phone said she hadn't. My phone ALWAYS picks up the missed calls. Her movers were certainly able to reach me via the same number. Judy said that she COULDN'T SEND THE MOVERS AT THE AGREED TIME BECAUSE SHE "DIDN'T WANT THEM WAITING AROUND FOR TWO HOURS." She said that over EMAIL. WHY ARE HER SCHEDULING ISSUES MY PROBLEM? It is not my problem! A DEAL IS A DEALl! I CALLED IN A FAVOR FROM MY BOSS SO I COULD BE THERE AT A TIME CONVENIENT FOR THE MOVERS, AND THEN THEY DON'T SHOW UP??? Too bad, favor wasted, because YOUR MOVE MOVERS DIDN'T WANT TO DO THEIR JOBS. When I talked to Judy on the phone, to her credit, she apologized tepidly. But she also said that nothing could be done about it. She made it seem like SHE was doing ME a favor by agreeing for such a late move time (4pm to 5pm). "Movers start early. The work hard and they finish early." She said she worked really hard to find a time for me, she really did me a favor. Great, that would have been nice IF THEY HAD SHOWN UP. You said 4-5PM, BE THERE AT 4-5PM! AND DON'T ACT LIKE YOU ARE _DOING_ME_A_FAVOR_BY_DOING_YOUR_JOB! Who do these people think they are? I cancelled my order. I will not be using them. I will be using someone else. This is flabbergasting, unacceptable. I can't hand over money to people who do such a miserable job with their customer service. Use someone else, someone who actually cares about their customers. Judy lost my sale, and broke a promise just because she can't schedule properly and because she didn't want to have her movers "sitting around for two hours" because she didn't have anything scheduled for them. Maybe she saved money by doing that, but she made me a furious fucking customer. I will make sure none of my friends ever use this service. Nice job, guys.

I am about to use this company for the FOURTH time. They…read moreare consistently kind, cautious, and quick. Two of these moves involved a piano. Yes, a piano, and it was a great success. Also they are a reasonably priced, small, local business, and this shows through in my interactions with the owner and his employees, which is a very good thing. I could not ask for a better experience! I am reviewing them now, before an upcoming move, because I am a jerk who promised them a great review after my last move and forgot to do it.

**** SAFETY ISSUES AND ROBERY**** This location has…read morehomeless people living in the units. When you first move in they make it seem as if your things are safe then a few months or a year out issues develop. My unit was ROBBED and the lock was put back on the door. They claim that the cameras work but its a LIE. They rob random units as an inside job and decline the insurance you are forced to take when you sign the contract. On YouTube there are many people complaining about this very issue. BE CAREFUL Public Storage is at the TOP of the list of this. Declutter your home and only put furniture in these places This is a long list on YouTube showing Public Storage and other companies that scam customers while they pay for unit rent: https://www.youtube.com/results?search_query=storage+unit+burglary

DO NOT STORE HERE! I rented a unit in March of 2026 for $120. Just got notice after 3 months…read morethey're raising my rent 50% to $170 starting July. No reason other than demand. And they told me they can raise it any amount at any time They are a bait and switch. Save yourself!!!