I had a very disappointing experience when contacting this facility to ask about pricing and unit…read moredetails. As a first-time renter and someone who is not local, I was calling to get information about short-term storage for my child's summer dorm move-out. Unfortunately, the property manager I spoke with was impatient and dismissive throughout the conversation, repeatedly saying "oh my God" in a way that felt disrespectful. The call lasted less than 10 minutes, yet I was made to feel like my questions were an inconvenience. To make matters worse, I was quoted a higher price for the same size unit than what was advertised on the website, and I was told that no written or formal confirmation of the total price was available. Because of the poor customer service and lack of transparency, I decided not to move forward. If this is the experience at the inquiry stage, it's hard to feel confident trusting this facility with my belongings.

How this place has anything above one star is beyond me. After 3 months they doubled my rate on a…read more3x5 closet space. They said they notified me which they never did. So if you were ever late for rent they will call you as a very next day and harass you. Rent is due on the 1st I got to call on the 2nd. When I moved in I was asked for a emergency contact number which I knew was unnecessary but they insisted. I gave them a non-working number. Thank God because if I had given them an actual number they would have been harassing my relative as well. This is a shady organization stay away you have many other options for storage unit.

Joe F. has been extremely helpful and gone out of his way to make things easier for us on more than…read moreone occassion. I would recommend this Extra Space facility.

Update: I've been there for a year now and they have twice…read morenow attempted rate increases of over 80% and forced me to argue my way down. I'm paying double what I agreed to pay when I first moved in and that's AFTER talking my way down (which by the way they'll absolutely do, despite what they say, if you just get aggressive enough). The district managers are complete cowards about it and are so desperate not to get on the phone because they know it's indefensible. Also in the year I've been there, minus the day I moved in I have never once: - Actually had anyone at the physical location answer the phone - Seen anyone physically in the office - Seen anyone who works there actually doing anything that needs to be done - Showed up and found the handcarts where they're supposed to be and not just scattered all around the facility - Opened my unit and not found things randomly knocked over (don't have a clue what goes on there all day but it's enough to damage your stuff) - And the manager, to this day, has never said a single word to me about the month I spent chasing them over the first rent increase (partially because he's never actually on site and partially because he's a coward) Do not rent with these people under any circumstances. This is the least clever grift anyone could have come up with.

I just wanted to give a shoutout to Prime Storage, as there is plenty of option out there. You all…read morehave Incredible staff, who are friendly Knowledgeable and helpful. Thank you, Mariaceleste! They treat the place as their own, and it shows. I recommend your location to anyone in need of your services. Keep up the fantastic work! Dj

This is the first time I've needed a storage unit. I was helping a family member move out on quick…read morenotice when the pandemic hit. I just have to say that Anthony from Prime Storage in Somerville, MA, treated us like a friend. There was no way we were going to get there in time on the last night, and with a 5am flight the next day, we couldn't have made it then either. I called and Anthony was really understanding. We were not very late by the time we arrived, but late is late, and a lot of people would have not waited. That whole chaotic time period was so stressful and I can't say how much we appreciated that Anthony helped us out! We got a pretty large unit and it was clean. The area was very convenient for our needs. We'd go back again if we ever need another unit.

VERY highly recommended. Five star service, to be sure!…read more I contacted Focus on fairly last minute notice requesting an out-of-state move less than two weeks before Christmas. (Focus specializes in piano moving, and I needed my childhood piano + a few other miscellaneous items transported from Massachusetts to New York.) Owner Liviu responded to my initial quote query (which was competitive) nearly immediately and within the hour confirmed he'd be able to meet my timing needs, despite the holiday season. Furthermore, though I provided a 5-6 day window, he offered to complete the move on MY ideal date. Sweet. What was great about the move itself? My mom indicated that Liviu and his right hand man showed up at her home at the exact appointed hour and that they carefully packed and protected all of the items that were to be trucked. In fact she let me know that Liviu and crew "were the best movers" she'd ever used and that she'd be using them for her own upcoming entire-home move. A bold statement, considering she's moved a LOT. Liviu was also a fab communicator. He kept me informed of his whereabouts via text message, sent email reminders and arrived on time at my delivery location as well. Additionally, Focus stuck to its quote (and then some, as Liviu delivered a couple of other less heavy items on the house without a quote adjustment), damaged nothing in transit and carefully yet swiftly manned my heavy upright Yamaha into its new abode. Thanks Focus Moving! : )

I've used Focus twice now to move within the greater Boston area and I highly recommend them! They…read moredid such a great job with my first move that I didn't even consider any other moving company for my second. Very friendly/respectful team, very reasonably priced, and very efficient. I'm not sure what more you'd want/expect from movers!

My favorite part is when they promise you the promotional rate for 12 months but then only give it…read moreto you for three. Also, there are rats.

I moved and decided to get out of the expensive storage facility that I was using at Assembly Row…read more I looked around and Extra Space Storage had the best prices online as well as was very conveniently located. The manager is incredibly helpful and super nice. When I needed an extra storage location to put some items before moving into a new apartment, he gave me a second unit near my first and their first month free plan means I was lucky enough to use the facility for only the admin fees for a few weeks. Great facility, super friendly and helpful staff, and solid location.

Careful of these guys. I had an old card which failed payment, received a voicemail from them and…read moreupdated it on the day the invoice was due. Got a voicemail today that payment was past due. They ran the card today and all good. Except they are charging a late fee...essentially because they re-ran the card late. They refused to remove the late fee. They're unethical and cruel. Stay away. There are better options out there.

Just spoke with Stephen at the Cubesmart in Medford MA. He was amazing, helpful and patient. He…read morewas able to get me the correct size unit and save me money. Thank you so much. Great customer service!

I feel like this place gets a bad rap - so I wanted to update ------------------…read morecurrently still overwhelmingly pleased. had a recent situation where two people i knew had a falling out and one was forced to move immediately - it was 11 at night and she was panicking and then i remembered this place! had her load up the car and right when they opened we headed over and had 0 issues. as i mentioned in my previous post I collect clothing to donate and during covid business has been booming (and by that i mean 0 profit but holy cow so many clothes) (i dont think i mentioned i live in a tiny ***** studio though) long story short its 4:30 am and this gal is about to rent herself another unit! idk if we can upload videos to yelp but imma update with pictures or something when i get there. oh also - - dollies are built with evil in them. -its not public storages fault. -ive been to other units. -they all suck. buy a cheap one off amazon or see if you can find an abandoned shopping cart or hey, why not grab some rollerblades and really make a day of it (i guess in this scenario... you're the dollie?) i dont know man. but i watched a lil grandma navigate one like a savage the other day so - maybe its just years of mastering the technique?? haha end ramble ----

NEGATIVE STARS RUUUUUUN from this absolute SHAM business…read more I had to get this storage space through my company as they were relocating me to the UK, and at the time, it was privately owned. This is the THIRD owner of this space and it is an absolute RACKET. DO NOT DO NOT DO NOT ever use this business!!!!!!! not only are they unprofessional bordering on criminal with their policies (they sold the company and let me know the day of that it was sold and there was zero option to opt out of the new owners, change payment, do anything) the space is seriously not kept up at all - there was a roof leak recently and my space was damaged because there is nothing over the individual spaces but the main gigantic roof which has major water issues especially in winter (hello New England) STAY AWAY FROM THIS CRIMINAL EXTORTIONIST EVIL COMPANY the absolute WORST! won't protect your belongings, takes zero responsibility for their SOLE purpose, evil evil evil extortionist assholes. STAY AWAY. you're welcome!

I was referred to this mover by the MIT furniture exchange. They said that YourMove was excellent…read more I was happy about this, because it is always great to find a good mover! What happened over the next week and a half was discouraging. I told them that I had a very restricted schedule (because I am a teacher). I cannot leave classes just because I have movers coming over. We tried to find a time, but it was hard. Eventually I asked my boss for a favor so I could get a time that would work. He let me out of a faculty meeting. This was a big favor. I worked hard to meet these movers halfway! But then on the day of the move, the movers called to say "Hey, we're done early today. Can we come to your place now?" It was TWO HOURS BEFORE THE AGREED TIME! I had to teach my class! What the hell? Who do these people think they are? I should leave work two hours earlier than OUR AGREED TIME just because it was MORE CONVENIENT FOR THE MOVERS? I tried to reach the dispatcher, Judy. I called her twice, but she didn't pick up. She claimed that she called me twice, but my phone said she hadn't. My phone ALWAYS picks up the missed calls. Her movers were certainly able to reach me via the same number. Judy said that she COULDN'T SEND THE MOVERS AT THE AGREED TIME BECAUSE SHE "DIDN'T WANT THEM WAITING AROUND FOR TWO HOURS." She said that over EMAIL. WHY ARE HER SCHEDULING ISSUES MY PROBLEM? It is not my problem! A DEAL IS A DEALl! I CALLED IN A FAVOR FROM MY BOSS SO I COULD BE THERE AT A TIME CONVENIENT FOR THE MOVERS, AND THEN THEY DON'T SHOW UP??? Too bad, favor wasted, because YOUR MOVE MOVERS DIDN'T WANT TO DO THEIR JOBS. When I talked to Judy on the phone, to her credit, she apologized tepidly. But she also said that nothing could be done about it. She made it seem like SHE was doing ME a favor by agreeing for such a late move time (4pm to 5pm). "Movers start early. The work hard and they finish early." She said she worked really hard to find a time for me, she really did me a favor. Great, that would have been nice IF THEY HAD SHOWN UP. You said 4-5PM, BE THERE AT 4-5PM! AND DON'T ACT LIKE YOU ARE _DOING_ME_A_FAVOR_BY_DOING_YOUR_JOB! Who do these people think they are? I cancelled my order. I will not be using them. I will be using someone else. This is flabbergasting, unacceptable. I can't hand over money to people who do such a miserable job with their customer service. Use someone else, someone who actually cares about their customers. Judy lost my sale, and broke a promise just because she can't schedule properly and because she didn't want to have her movers "sitting around for two hours" because she didn't have anything scheduled for them. Maybe she saved money by doing that, but she made me a furious fucking customer. I will make sure none of my friends ever use this service. Nice job, guys.

I am about to use this company for the FOURTH time. They…read moreare consistently kind, cautious, and quick. Two of these moves involved a piano. Yes, a piano, and it was a great success. Also they are a reasonably priced, small, local business, and this shows through in my interactions with the owner and his employees, which is a very good thing. I could not ask for a better experience! I am reviewing them now, before an upcoming move, because I am a jerk who promised them a great review after my last move and forgot to do it.

Luis, who rented me the storage unit was incredibly helpful and patient with me. He explained…read moreeverything from beginning to end, it was a pleasure dealing with him. I would highly recommend Extra Space Storage because of my dealings with Luis.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 51 McGrath Hwy is no exception. Our Somerville storage facility offers a large selection of unit sizes with convenient options like climate control and vehicle storage. Located near Prospect St and Cambridge St, we're trusted by neighbors in Somerville, Cambridge, Charlestown, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.