I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

I dropped my truck off Monday morning for my scheduled install of parts that I brought with me. I…read morewas told 3 days is what they needed with my truck. Wednesday night, they still had not gotten to it. Told me it was the "next one in" like they said on Monday morning. Showed up Friday at 2 pm and nothing had been done. My truck didnt even move from the place I parked it on Monday. Super disappointed with their service and will not be going back. Im fixing it myself this weekend now. An entire week without my truck, means an entire week with no pay.

A+ all around. Had a brake light switch issue with our Sprinter-based motorhome. We had the part…read moreshipped to a friend in TC. Rev was unable to fit us in on Monday afternoon, but installed the new part in 10 minutes flat on Tuesday at noon. They didn't even charge us. Great outfit. Very professional. They seem to work on all kinds of trucks. Thanks, Joe. Nearby is Taqueria TC Latino Dos just off Hammond. Delicious, cheap, and authentic. We had carne asada and carnitas tacos. They are highly recommended while you wait for service.

They got me in before I had to leave town and were upfront and honest. Will be coming back when I…read moreneed work done again in the future

Awesome place! Great people. I was stuck in Traverse City with a broken alternator. These guys…read morefit me into their busy schedule and had the car back to me in a couple hours. Very reasonable price and the car works like a charm!

New Garfield Auto performed a complete brake job on our van…read more1.5 years ago (21,000 miles). They replaced calipers with rebuilt ones (why not replace with new calipers??)in which one caliper failed and caused premature wear on the pads and rotors. The pads were worn down to the metal forcing us to need another complete brake job on the rear brakes again (in 21,000 miles). They also did not properly run the brake lines or bleed them correctly. We attempted to work with Garfield Auto to come to a resolution but they were not interested in helping us. Very poor customer service and poor workmanship. I highly advise avoiding this Auto service center.

My wife took our Jeep Commander in for some front end work recently. They did do a good job on the…read morerepairs and it was relatively inexpensive, but it was their putting everything back together that has me extremely t'd off right now. When the tires were put back on the lug nuts were tightened down so tight that they were nearly impossible to get off. Actually, one is so stripped I'm going to have to take it to A DIFFERENT SHOP to get removed. They obviously used the air ratchet to torque the bolts down. How do I know this, because I'm a 215lb adult male who had to stand on the freaking lug wrench and bounce to get them to turn ever so slightly. I shouldn't have to stand on the freaking lug wrench and bounce to get them to turn, I should simply be able to use arm muscle and body weight alone to remove the lug nut. What if my wife were had a flat in the middle of a no-cell reception area and had to remove the tire herself? She wouldn't have been able to that's for damned sure, and she should be able. Over tightening lug nuts can strip bolts, weaken the threads which can cause the wheel to come loose or off, or warp the brake rotor causing brake failure. All of which I'm sure Garfield Auto Center knows, but I mean we were a customer right, maybe what they do know they think that we don't know, maybe they think we will take our vehicle in for them to fix when this happens. I won't. My wife won't, again. And I'm hoping this review will cause you to think before you go to them. Maybe I should give them the benefit of the doubt, maybe it was a new guy working on the Jeep, maybe they were in a hurry to get to lunch or end their day and just used the air gun. Well, maybe my wife was taking my children to Grand Rapids for the day and lost a tire on US131 doing 75MPH. My families safety is more important than their excuse. I won't be back, and I won't recommend them to my friends, family, coworkers, or even my worst enemies.

After a right rear blowout, I went to the Center to have all four tires replaced. It took just 45…read moreminutes, including restoring the spare to its trunk compartment. The employees with whom I dealt were efficient and courteous. Oh, and the Center asked that I return after 50 miles to have the bolts tightened, at no cost, of course.

I have been here twice now, and the service is outstanding. I was greeted by both Service Advisors…read morewith smiling faces and happy/positive dispositions. First visit was for a tire swap/mount/balance. The second one was today. I am on a budget, so I ordered my own tires, and new steel wheels to replace the old rusty ones on my 91' Chevy C1500. 258Tire did the mount & balance for me, at a reasonable price and got it done fast! Thank you 258Tire for your outstanding service and working with my own supplied wheels and tires!

only because i have leave 1 star! horrible ownwrship! she will do just enough to screw you over!!!…read moreand fake and "garage keepers lien" to keep your property! do not do business with this establishment!! master manipulating runs rampid between the owner and her manager. run and do not look back!! They obviously get rid of ALL the negative reviews. Local people have a great distain for this business!!

Shout out to Northern Auto & Tire Inc.! They've done good work for us in the past so when our…read moreTerrain acted up badly we took it in. Code showed a "low boost" from the turbo, and the reader suggested the most likely fix is a new turbo. Not what we wanted to hear. Fortunately Tom at Northern Auto dug deeper and found more dtc's present, and located a service bulletin suggesting transmission wiring issues could be the trouble. He found the connection loose and dirty. After cleaning and ensuring a good connection, he tested and found the issues gone. Just happily picked the car up with thanks to the team for a great job and a happier than expected outcome!

Fuel filter cracked on our diesel motor home and was leaking fuel. We were mid trip and needed…read morehelp asap. Although the shop was very busy These folks had us back on the road in no time. They were kind, helpful, and completely competent. Thanks so much Grand Traverse !

I brought my Freightliner chassis RV in for a 100k service. I gave them a service schedule, and my…read morevin number. They did two things wrong, one of which was near catastrophic, the other of which may have damaged my injectors on my Caterpillar 3126B. First, they didn't latch the lock onto the end of my tow bar pin. As a result, the tow bar came out on the freeway at 65 MPH, and my tow vehicle was flopping around behind my RV like a fish on a line. Luckily, my Jeep suffered no damage, The towbar was severely damaged, and my road debris screen destroyed. I had to spend $1200 to buy a new towbar. Secondly, my CAT has a single remote filter, which is listed under my VIN information. It's a 2 micron filter. These guys put on a 10 micron filter. This is unacceptable, and there is no excuse for this error. A 10 micron filter is a pre-filter. They know that there was no other filter on the engine, because they didn't replace one. Additionally, part of the 100k service is a thorough inspection of the exhaust system. Shortly after returning to my home state on the west coast, my exhaust sheared of at the muffler. Upon checking for the cause, I found that there is corrosion throughout the system at every junction, especially the clamps and hangers. One soft mount was completely separated, which probably allowed for movement of the muffler and pipe which caused the exhaust to sheer where it was already weakened. I now feel compelled to go through the entire inspection list for myself. With the cost of replacing my injectors, I'm looking at a total cost of over $5,000 to repair the results of their shoddy work. I wish I could say this is an isolated incident for a Freightliner service center. Unfortunately, it's what I've come to expect. My next RV will have a Spartan chassis, and I will do every scheduled maintenance item myself.

Rude and incompetent. Extremely overpriced. 550 in labor to change an easy to reach O2 sensor and a…read morevalve cover gasket. Then there's the mandatory 150 for the computer scan. This place is a complete ripoff. Oh and the check engine light came on right after I left and the misfire issue wasn't corrected. Highway robbery. Avoid these crooks

I had called them and made an appointment to get my front brakes done. The day of the appointment I…read moredropped off the car and went to work. When they called they said both front and rear needed replacement, which I suspected, but I told them I only wanted the front done because I couldn't afford both and the front are more important. I picked up the car after the shop was closed and discovered they had completely disregarded what I had asked them to do and replaced the rear brakes. I called to complain and the manager told me they did what they thought was more important and what I asked for didn't matter. Never again.