My windshield still had bird poop on it when it was finished! I brought this to the attention of…read moreone of workers; he gave me a towel and told me to finish cleaning it myself. I thought I was paying THEM to clean my car? This would never have happened at Waterway.

Terrible staff, faulty and broken wash equipment in the tunnel, racist management…read more A few of the younger employees there smoke weed while at work all day long, two of them are selling weed out the carwash I believe their names are, Derrick Terrell, and Christian Ray. Both are constantly serving up drugs to customers while working. If you are a cute girl you can definitely get your car washed for free, as those same young men are constantly giving away free carwashes to pretty young women. Daily. The site manager Ken Deavers is completely checked out. As he is aware of all of this. He does nothing for his staff, other than enable their unproffesional behaviors. And ignore the illegal activities going on. Cars are continually getting damaged, whilst going through the wash, it is an almost daily if not for sure a weekly occurrence. Most of which is caused by staff not caring when loading cars into the tunnel, and loading cars incorrectly. And known faulty wash equipment. Like I said, most of their quipment is broken and doesn't run correctly. Causing many unnecessary claims from incident reports that corparate ends up not paying the customer for said damages. Usually for some made up reason as to why the cliam is denied. The area regional manager (Dan Yannick) of this site is also known to have stolen Valor. He states he is an army veteran, from the gulf War, but in actuality he was Dishonorably Discharged while still completing basic training, for hitting his commanding officer. He never actually served. The one decent employee they had working there has either recently moved on to something better or they got rid of him for some reason. Which makes no sense as he was the main person working there that made it worthwhile in stopping by. Jim Roush, and Express Wash Concepts, which is the parent company, and the rest of the ownership of this carwash chain obviously do not really care about branding, staffing, or community. They are seemingly running what is going to be another failed OH corporate chain. Just like Winking Lizard, or Melt. Being a souless enterprise, thats very impersonal, with a major lack of community outreach, paired with terrible customer experiences and vehicles constantly being damaged is why you should choose another brand to wash with. Seargent Clean and Whistle Clean have both updated their facilities and equipment as well as pricing in the last year, to remain competitive in this market, both those brands have surpassed Clean Express Wash in regards to overall customer service experience and they have comparable if nor better pricing for both memberships and single washes. There is a reason why Clean cannot retain its good employees for longer than a year. And why so many members cancel their memberships after 1 month of inconsistent and crappy service. Don't waste time or money, choose to go to another carwash brand. Save yourself the headache, and extreme probability that you will end up with damage to your vehicle.

Today was my first time at this car wash. I had a monthly wash program at another car wash in…read moreNorth Olmsted; as I had worked on that side of town for many years. My office is now in Independence, and this is also close to where I live. Kudos to Cornel and his professionalism and he also had the manager Brian come and speak to me and he gave me an OUTSTANDING deal! I did try another car wash last week on the other side of the plaza, but did NOT get the service I had anticipated and the attendant was BEGGING me to give her a high customer service rating for just a single car wash. Plus that place was waaay to busy - I don't have time to wait forever in a long line. I like Wheely because I was greeted with a smile and ALL my endless questions were answered. This is what sealed the deal - OUTSTANDING CUSTOMER SERVICE! I am thrilled with the customer service and the result of the car wash - I am extremely picky and let me tell you - if I LOVE THIS PLACE - SO WILL YOU! Thanks, Brian and Cornel - you guys are WHEELY AWESOME!

totally horrible my truck got stuck inside half way through. reset the rollers to finish getting…read morein through the rest of the way. after pulling around building to finish drying my truck i find my whole tailgate is all scratched up. employee acknowledged he knew exactly what happened. said its happened before. now the manager refuses to accept blame and says the car wash didnt do the damage. what a piece of shit. brand new truck $58,000. now have $3000 damage. they refuse to pay or put in a claim.

It's a car wash that I love. The wash was fine and my car looks like it came out of the showroom…read more (And it's two years old). Great everything and the value and service are above reproach.

One of the better cash washes I've been too and the workers are constantly emptying the garbage and…read moremakes sure the towels are clean. Also there vacuumes work better than any other one I've been too.

Great car wash and excellent staff, my car always comes out great. Fair prices as well.read more

Amazing service every time I come, there was a polite gentleman to come and greet us towards the…read moreentrance & amazing service to wipe us down in the end .

Came here randomly and it was quite busy for a 1pm Monday. One positive is that they have people…read morethere to wipe your windshields as you're coming out of the wash which is pretty cool. A basic wash only for $11 and there's also free self vacuuming. They also offer premium services where they do a full clean inside and outside of your car for a reasonable price. Would come here again if I'm in the area again!

Great car wash very thorough soap job. At the end an employee helped me dry my car and helped me…read moreback into my car, at my age this means a lot!

Worst car wash & interior clean I've ever experienced. Interior was not clean. Did not realize…read moretill I pulled away that no windows were cleaned, floor mats were so wet that there were puddles on them. Guy who dried the exterior did a horrible job. No door jams were wiped/dried, windshield under wipers were not wiped off, did not open hatch on my suv to dry inside the rear hatch sill. Overall could not be more disappointed and especially with respect to the price. $53 was not well spend.

I went there today, a Friday morning, when it was not busy at all. I sat and waited for 25 mins to…read moreget an oil change. There was someone in the booth, but I could tell they were not just starting the process. No one ever greeted me or set an expectation. In fact, one of the guys mid service walked by me and lit a cigarette and kept walking. Towards the end of the service of the other car, the owner of the place pulled up behind me and waved over one guys. The other car was in the payment process. Again, walked right past me never said anything. The owner gave him some instructions to do something (later I drove by and I saw them cleaning his car). I left at that point and went next door and got an oil change in 10 mins. Fast forward 30 mins, I went back because my initial intention was to get a car wash and oil change. I pulled back into their location. Waited another 5 minutes behind a car that was getting vacuumed. Both the kids saw me, and never approached or even signaled. I don't blame the employees. I blame the owner. He clearly doesn't have a customer centric mindset or environment. I say this because he had zero issue with pausing his operation to address his own needs of washing his black Mercedes. I am a local resident and typically have a great deal patience; however, this place is poorly run and would not recommend it to anyone. Please don't try and make up to me with a coupon, or something to that effect. If you do anything, change your customer service policies and set an example.

Recently, the particular gas station ruin my car to the point my motor was blown for good and I…read morehalf to get a new car. You have no idea the rage for a car that should be still running. You go from getting one thing done in February not too have no car. The only response you get is too water in your once it cools down.

Nice family run station close to 71. Gas prices are okay, but the strength is the repair garage…read more Run by Al, they are very honest and charge very reasonable prices. We have used them fir repairs for more than 10 years. Nice to have a car wash attached.

Great carwash, customer service in point. Get there early on nice days because this place is a…read morealways busy, not busy is good. I recommend this place 100%

I own a 2025 Equinox that has been through the Middleburg Heights Clean Express car wash numerous…read moretimes without issue. However, during a wash last month, the shark fin antenna on the roof of my vehicle was broken off. I submitted a claim on-site, and the staff at the location were courteous and supportive. Unfortunately, the claims department denied responsibility without conducting any inspection or review of the vehicle, stating--without evidence--that the damage was due to a manufacturer defect. They also noted that no other vehicles were damaged that day, which is not a valid basis to dismiss an individual claim. To verify, I brought the vehicle to Chevrolet for inspection. Their assessment confirmed there is no manufacturer defect, and the damage is consistent with an external force--specifically, the car wash. We are reaching out on behalf of Express Wash Concepts Claims Division. We sincerely appreciate your patience as we carefully reviewed the details of your incident at our Clean Express Wash - Cleveland 18170 Bagley Rd location on 02/25/2026. Please know that we take all customer concerns seriously and conduct thorough evaluations to ensure a fair resolution. After a detailed review, including video footage and an assessment of our equipment and wash process, we have determined the following: * All wash functions were normal on this date and no other vehicles were damaged. Commercial grade equipment doesn't isolate only one vehicle for damage. * The dryers exposed a manufacturer defect/structural weakness/hairline crack - no other vehicles prior to or after were damaged here. (Applies in particular to pieces popping off.) * We are not responsible for any style of antenna Based on our findings, we are unable to accept liability for the reported damages. If you have any questions regarding your claim, please contact our WashCARE team: WashCARE Center - Claims Division * Phone: +1 855-696-9151 * Email: claims@expresswashconcepts.com * Hours: Mon-Fri: 9 AM - 5 PM We appreciate your understanding. Best regards, Jamie W Claims Examiner Specialist Express Wash Concepts