Nathan was great figuring out the problems with getting our old Wolf oven range going again. A very…read morepleasant and knowledgeable tech who knows his stuff.

They came and fixed my dishwasher, turned out it was just a sensor. He was super quick and nice…read morewithout breaking the bank, would recommend and use them again.

Following up to my previous review, I am reading that I am not the only person, who has given JD…read moremoney in advance in good faith that he would follow through. In fact, given the timeline of these reviews, JD had been actively scamming customers for several weeks as I engaged and pre-paid him in early October 2024, and someone experience the same thing in Nov 2024. He had ghosted me but continued to seek pre-payments for materials from others. This may be considered pre-metitated criminal actively.

I do not review very often but when i feel taken advantage of i am compelled to share my experience…read moreso no one falls into the same trap. I had a good feeling about JD, he came to the house and assessed my hood needed more work than what he could do at the moment. We made arrangements he would come back in a couple days. He told me I had to pay $119 at first meeting which would go towards the $200 it would be for the repair. No problem. Day showed up but he didn't. After a quick text he said roads were too crazy, ok it was raining so fine. He said the next day would be ok. Four texts and three unanswered calls later asking what time so I can arrange my schedule and no response. To this day this man who took my $119 dollars has yet to contact me. (An honest review of my experience 5 days later)

This guy is a saint. He is extremely helpful on the telephone when you have a question or concern…read more My only criticism is that he doesn't charge enough.

We just had the best experience with Mark. The oven on our gas stove was not working and so we…read morecalled after reading all these great reviews. He said he could possibly be there the day of or the next and he ended up coming exactly at the time he said and on the same day we called!! Mark knew exactly what the problem was, educated me while he worked and was so personable and fair. He has been working in this business for years and "really knows his stuff". Old school work ethic and abilities. We were expecting a much higher bill. He works on all kinds of appliances and we would absolutely use him again. Thanks Mark, it was a pleasure to put our stove in your hands!

Gold Ridge responded quickly to our request for washing machine repair. Technician came out same…read moreday to diagnose problem, and repair was scheduled within a couple of days after that. Technician was capable and efficient. Problem was fixed. Boss back at office was also communicative and helpful. Pricing bit it on the high side.

I'm very happy with the service, responsiveness, and quality of work from Gold Ridge. They were…read moremore informative regarding the kind of parts and time it would likely take based on my description of what I needed. This compare to other services that gave me a glib response such as "we charge $XXX an hour, call us to make an appointment"

Called and set the appointment. Arrived in the agreed window…read more Performed a thorough assessment on our washing machine and although it was not good news provided us options. We concluded a new machine was the best way forward. Would certainly call again.

I've used this company several times, and they're always great. This week, my dishwasher was…read more"erroring" and the technician Matt came out, tried a few options, and solved the problem. He was on time, fast, knowledgable, and a nice guy. I really recommend this company.

We had used our oven the night before and it worked perfectly. So to my surprise I was devastated…read morewhen the next day my oven never heated up at all. We checked the stove top range and alll the burners worked perfectly so only the oven was the issue (not heating). We called Art and he was able to get us on his schedule rather quickly & he accommodated our work schedule/availability. He took the time to perform a full diagnostic check on the oven which was very impressive. He explained everything he was doing to us and even threw in some good humor (he definitely made me laugh) in the mix. Art was polite, thorough, and very knowledgeable & skilled in what he does. I'd highly recommend him to anyone who wants to get an appliance fixed because he knows his stuff. He ended up finding the issue (our guess on the issue was way off), he was able to fix/solder a wire within the oven. And bada bing bada boom the oven and broiler was fixed. Art's expertise ended up saving us hundreds of dollars as he got our oven fixed and we didn't have to buy a whole new one!

He seems to be no longer in business. I called the phone number and it is no longer in service.read more

They were able to come out right away and fix our dishwasher. The technician was very pleasant and…read moreprofessional.

Absolutely horrible so-called appliance repair company. I told them my model, SN, and that the…read morefreezer of my Samsung refrigerator was leaking, not getting cold, and obviously had freon out, so the compressor must be out. The guy comes, spends 5 minutes (my contractor was there), goes back to his vehicle, stays in my driveway for 45 minutes, and calls to tell me they don't fix closed-system refrigeration systems... Huh? You don't repair the appliance and tell me exactly what was happening to my refrigerator, and charge me. Stay away!!! Horrible and not affordable, as they don't fix appliances. The tech was ridiculous and kept interrupting me the entire time. Then I talked to the owner, and I understood why the tech was so bad. A complete joke of an outfit

After 34 years of faithful service, our Subzero refrigerator and freezer recently needed to be…read morereplaced. I stopped by Tee Vax to look at the new Subzero models they had available. I was fortunate enough to meet Richard Landen while I was there. Richard was very knowledgeable, courteous, and helpful. I told Richard I needed to discuss a few of the model options with my wife, and I'd call him with a decision within a week. I phoned Richard a few days later, and told him which model Subzero we wanted to order. He couldn't have made the whole purchase any easier. Richard emailed me the receipt, and told me the new Subzero would be available for pickup in a few days. Richard was kind enough to inform me that if I selected a certified installer Subzero adds an extra year to the warranty! So I figured I had better do just that, and I went with Top Tier Appliance Installations which is owned by John Yeager. If there was ever an appropriately named business, it's John's business! John and his crew really were top tier! From keeping me apprised of their arrival time to protecting my floors removing the old SubZero, to being diligent as they carefully lugged these 800 pound machines (both the old Subzero and the new Subzero) up and down my stairs without damaging my home! The installation job they did on my new Subzero was spectacular! I would highly recommend John and his team without reservation! I'm a very particular guy, and John and his team are definitely welcome back in my home anytime. Going forward, anytime I need new appliances, I will be calling Richard at Tee Vax to buy them, and John at Top Tier Appliance Installations to install them!

Ordered new appliance over the phone. It came in early and they gave me installation options. Very…read moreprofessional, much appreciated.