I called multiple local appliance repair companies and Kelly's was the most accommodating. The person that answered the phone to schedule was very pleasant and efficient. Shane who came out was on time and resolved our problem quickly. I will definitely use them again! I love supporting a small local company! Good job Kelly's! read more

Communication was poor among their staff. Technician was clueless, ordered and replaced the ice maker on a yr old fridge (which honestly was not needed) and office confirmed all under warranty. Fast forward after 24...48 + hrs with no ice working and a bill for payment for service not rendered and then informing "it's not under warranty". I had clearly emailed and texted the directions to 2 people in their office. I got text confirmation that I am covered and office confirmed they have gotten my email and we are good. Ice maker didn't even needed replacement and it's not even working still. When something is under warranty you get the part for free from the manufacture they got it from somewhere else instead ‍‍ Obviously warranty got denied. Called another repair technician who came looked at it and said the water filter or fill tube was clogged.....that is it. Not really Diamond Certified BUT I call them Un Certified. read more

I worked with James in Novato. Highly recommend. He explained he'd first the mother board for issues and it passed. He gave me options for my request to replace the gasket as there was "black" coloring on it, but not mold as there was no odor. He said I could purchase a $19, product and use it to clean the gasket in lieu of replacement. I chose replacement . I appreciated the offer, his honesty, his willingness to forego my service call. I also loved the 30 minute warning of arrival. A definite 5 star experience. read more

Easy to schedule, pleasant and helpful phone receptionist, technician Bianca was excellent, installed our oven door.

James is great, knows his stuff. Repaired Maytag washer ( needed new valves) and Viking oven. Both are working perfectly. Thanks

Kudos to Kelly's Appliance Center customer service folks and their repair person Sean! On a scale of 1 to 10, the experience was an 11. My 15 year old Samsung refrigerator had stopped delivering ice cubes. I looked to Yelp, found a company that said they serviced people on Petaluma, and when I called they said "we don't do Petaluma." My next stop was to Kelly's appliance center and the gal that answered my phone call set me up with an appointment a couple of days hence to diagnose the ice cube delivery problem. As an afterthought, I asked that the person diagnose some problems with the stovetop on my 25 year old Wolf Gourmet range. Sean showed up, diagnosed the problem with the Samsung, called for the part which was backordered. He also answered my questions about what refrigerators are low service, and which seller was dependable, especially AFTER the purchase. Then Sean looked at the Wolf stovetop and told me what was causing my "uneven flame" problem, I said let's fix the front 3 that I use all the time. And he found out that the parts were in stock, and I pulled the trigger on that one. Today Sean came with two things: one, the parts that I ordered and two, a value of "do the job right." Some people would have put in the parts and left in 15 minutes. Sean, on the other hand, made sure that the front three all worked right, no small task. Then he cleaned up the back three. The net result was turning my Wolf from clicking and clacking and uneven flame into a "like-new" stovetop in the high use three, and "spiffed up" the back three to be very happy. Sean has what I value most highly - a person with a high "do it right" value matched with mad skills. The icing on the cake was great people (and puppy) skills. My wife, my 185 lb bullmastiff and I are doing "the happy dance" and can't wait for the next visit for the Samsung ice delivery problem to be fixed! And I got high value at a reasonable price. What's not to like? read more

Kelly's Appliance Center - 25 year old Wolf Gourmet range stovetop - Appliances & Repair Near Me - Cotati, California

Charged me more than $400 to replace a dryer fuse, a job that took the tech maybe 15 minutes tops. I've since had similar work done by one of Kelly's direct competitors, and I paid less than half that. read more

The fans on my double oven had finally conked out. I called Kelly's on a Thursday and the very pleasant receptionist was able to get a tech scheduled for that following Monday. She arrived on time along with two fans Kelly's had taken it upon themselves to preorder so that the call would go smoothly. She was very efficient and my ovens are working like a charm. read more

kelly's technicians are friendly, knowledgeable and very thorough we have used them three times, once for our refrigerator and once each for our clothes washer and dryer and we'll continue to make them our first call for appliance service!! read more

I've been working with Kelly's Appliance Center for the past 10+ years and have always found Mark (and staff) to be courteous, punctual, professional and highly skilled in performing service on a variety of appliances. Abby in the front office is always on point with scheduling our service appointments and ensuring that the correct parts are ordered so the technician has everything they need to complete the service. Sean, Dane, James and Porter have all been a pleasure to work with and always make sure everything is done right the first time. It's no surprise that Kelly's has been in business for 50+ years and will continue their tradition of supporting our local community with quality service and professionalism long into the future! read more

My 10 year old refrigerator, with icemaker in the door, suddenly stopped making ice. My extended warranty was still good, so I called the warranty number and they scheduled me for diagnosis/service by Kelly's Appliance Center. An appointment was made (Kelly's office staff very friendly) and a few days later, Ishmael, one of Kelly's technicians, came out. He diagnosed the problem and determined that a part would need to be ordered. A few days later, Kelly's called to let me know that the part was in and Ishmael would be out to install it. Ultimately, Ishmael came out three times because after installation, a "computer glitch" required essentially "rebooting" the system. And now I have ice again. During all three visits, Ishmael was friendly, skilled and knowledgeable...He explained what the problem was, why it might happen and how he was taking care of it. My (adult) son and I were impressed with Ishmael's professionalism and congeniality. I would definitely recommend Kelly's Appliance Center after this experience. . read more

Warning to Marin County residents: verify your quotes before agreeing to work with Kelly's Appliance Center. My recent repair for a faulty washing machine sensor resulted in a bill exceeding $410, despite the part itself only costing $60. Charging nearly seven times the component's value is not a standard business practice; it's a lack of integrity. I will not be using their services again. read more

An outstanding experience. From the reception phone call and explanation of service to Joe coming out and repairing my dishwasher, I cannot say enough, good things about the quality of service from this company! read more

We had a great experience with Kelly's Appliance Center. Our technician, Sean, was friendly, efficient, quick, and knowledgeable. Overall, a great experience! read more

Service came as scheduled. Shane diagnosed the refrigerator problem and discussed repairs and costs. He ordered the replacement part and it arrived ahead of schedule. An installation visit was scheduled and repairs were completed. Cost was a little pricey, but, was mostly the part. Refrigerator is fixed and running smoothly. Shane was very cordial and professional. I would recommend Kelly's for any appliance repair. Thank you Shane! read more

This company is great. The tech they sent to my house was super nice. Fix my issue immediately.! They were quick to respond and sent out a repair tech the same day! Outstanding read more

So glad a local plumber referred me to Kelly's Appliance Center for issues with my dishwasher and refrigerator icemaker. Although I sadly learned that because of a commonly severed wire, electronic connection... due to a common Whirlpool manufacturing defect... the 3 year old icemaker is now permanently disabled without a very costly door replacement. Tech Sean was courteous, punctual, professional, informative, and he has given my dishwasher new life with his repair expertise and advice on how to maintain for the future. From start to finish it's apparent that Kelly's is a well run outfit that has mastered customer service. Tom H. read more

Its no wonder Kelly's has so many great reviews. Friendly, helpful and honest. Great support even though it turned out my washing machine wasn't worth fixing read more

Dang. 7 year old G.E. fridge decided to stop working correctly! Deli drawer was freezing items, while refrigeration was not cooling the main section properly. Called Kelly's after reading their reviews and speaking with a few friends. Next day, Sean arrived on the scene (without cape and boots!). Diagnosed the problem and had the needed part on his van. WOO-HOO. All's good thanks to Kelly's, Sean and customer service rep, Abby. What a winning team! read more

Our dryer wasn't working. Was able to get an appointment at a convenient time for me. Mark called to let me know he was on his way. Diagnosed the issue and had the part needed. Exceptional service. Would definitely recommend! read more

Fixed oven nobody else would be interested in and did a very good job for a very fair price

Everyone was professional and prompt But $250.00 labor is ridiculous when it took the tech about ten minutes to do the whole job. Plus charged me $129.00 just to schedule an appointment up front Plus charged me $15.00 shipping for the part she had in her hand walking in. I will find another appliance repair read more

Initial contact with them was following an absolute disaster by one of those big box warranty companies-Had to punch that up a corporate ladder to get someone else which turned out to be Kelly's. Kelly's customer service reps have been considerate, polite and efficient in their scheduling and customer service skills and the two technicians we've had were polite and well skilled. Happy to have found them and happy to recommend them! read more

I had a leaky washer. They came by and diagnosed a problem quickly and fixed it to my satisfaction. Great customer service on the office side of things as well. read more

It was very easy to make my appointment. Sean, was the technician that came to our house. He is knowledgeable, kind and explained everything we asked. He is detailed! Sean, represents Kelly's Appliance Center like he was the owner. The technicians with Kelly's Appliance Center are top notch! They are the true description of "knock your socks off" service! read more

This is the 2nd time I've used Kelly's Appliance for service on our appliances. Again....Superb service! Dane and Porter came out and were working like a well oiled machine on my dryer! Fixed in no time and just a pleasure to talk with and get their opinions on products that I may purchase in the future! I highly recommend Kelly's Appliance! Again, thank you Dane and Porter! read more

I had a great experience. They were very polite and helpful over the phone, and they sent a service person in a timely fashion, who fixed the issue with my washer. I'm so glad to have a reliable, professional source for appliance repair. read more

After trying to get several other appliance repair places to actually come out, I finally got a hold of someone at Kelly's. Kelly's actually seemed interested in coming out to fix my problem. I guess there's a lot of appliance repair out there so these other places could care less about coming out unless it's convenient for them. Shane from Kelly's came out, got right to work, and had our Bosch dishwasher working again in no time...after waiting over 2 months to get any other company out to fix it. I've saved their contact information because I will definitely use them again!! read more

Mark Kelly came to fix my fridge...after determining that would probably not be feasible, he ended up getting me to find warrantee info, calling to help me get warrantee service set up and generally being a really nice guy. I recommend his services without reservation! read more

Had a really great clearance with Kelly's Appliance today. The did a thorough indirection on my Wolf range and basically told me exactly what was wrong and what was needed to fix it. They arrived on time and finished within an hour. Heidi recommend these place. My technicians were Sean and Shane and were very knowledgeable. I highly recommend Kelly's appliance center. read more

Came out look at our dryer. Called them Monday afternoon came out Wednesday. They fixed what was broken. Didn't have to wait for parts it was great experience. Would recommend and will use them again. read more

Absolutely stellar customer service and care. Abbie and Kendra were both above and beyond with their scheduling and great attitude. Ricardo was the most professional and knowledgeable repair specialist. It's so hard to find good business these days and this company has set the bar so high. Thanks Kelly's Appliance Center! read more

We have used Kelly's Appliance Center on numerous occasions and I have to say they are fantastic. you get quick appts, they are very very prompt and leave you messages as to when they will be here for confirmation and when they are on their way. Everybody, including staff and technicians are professional, courteous, and the like. I would highly recommend them. And, they are never pushy to purchase anything unless it is absolutely necessary. Their prices are very reasonable. out of 10 I would rate them 10; 100%. read more

Joe came today to fix the vent fan above our oven. He did a stellar job! He was on time and efficient! He tackled the problem skillfully! He had a sunny disposition! He happily greeted our friendly dog Rose! I told him I couldn't wait until something else broke so he could come back. Thank you Joe, and Thank you Kelly Appliances. read more

This company has everything going for it. Phone calls confirming, great communication. On time and courteous . They came 3 times to make sure all parts were installed and working. Thank you Kellys !! read more

Outstanding service! I had a few issues with my Whirlpool range. The technician, Joe, was excellent at determining the problems and fixing them at a good price. read more

I could not have been more pleased with the service provided by Kelly's. i had a problem with my refrigerator freezer and a big gathering coming up. I called my home warranty company but no one could come out for 5 days. I opted to pay out of pocket and went with Kelly's as they came out same day and the freezer was fixed the next day and I thought pricing was extremely reasonable. James and Porter were polite and professional and very personable. I would not hesitate to call again for any other problems. Great company!! Thank you Kelly's Appliance for saving the day. read more

I was charged only for a service call regarding how to clean my washing machine - James was patient and very good at giving the instructions I'd need to get the outside of my washing machine drum clean. Now that it's done, I use a good washing machine tablet (NOT one encased in plastic) once every two weeks and, we use ONE Tbls of liquid detergent (again, Nothing encased in plastic) only as he explained that 90% of all washing machine problems result from people using too much detergent (HE machines). Laundry has still been clean and smells great. This will be my new go to appliance repair company. read more

Super helpful trying to find out-of-stock parts to save my refrigerator. He was willing to research five possible parts that could be causing the problem. read more

Beware if they send Blanca to do work. She replaced three switches on our Jennaire Cooktop. This is a simple job I have done myself several times. It cost $600. Parts could be ordered online for about $50. After she was done, one burner was still not working. I ordered a pair of burner receptacles from Amazon for $6. I installed one and the burner worked fine. The lesson learned: tell Kelly's to skip sending you Blanca. You can do the job yourself and save $600. read more