When it comes to hotels, there are three things that I prioritize - cleanliness, comfort, and…read moresafety. Overall, Homewood Suites did very well with this piece. When I first walked in the room, I could immediately smell that it had been cleaned yet it did not give off any chemical smell - I am very sensitive to chemical odors and can get headaches from them. The sheets, linens, shower, and surfaces all appeared very clean. The only minus, which is why I took away a star, was some of the utensils in my kitchen area had very visible food remnants on them and one of the knives had a large thumbprint, so I made sure to take utensils from the breakfast area instead and did not feel comfortable using any of the dish-ware or drink-ware either, given the state of the utensils. This was very gross but overall I was impressed with the overall cleanliness. The man at the front desk was very friendly and helpful and made check in a breeze. The spaciousness of the room itself was wonderful and I found everything to be very comfortable. I had been able to pick out my room in advance on the app and chose a corner room on the top floor - it was very quiet despite it's proximity to the freeway. The room was dark overall but the only issue was the outlet in the bathroom had a nightlight built in which could not be turned off! I had to stack a couple things in front of it to block out the light that was very close to the bed. I stayed at 3 hotels on my fall break trip and this one had by far the best quality and best variety of free breakfast options. I really appreciate having this. As a young single woman, I felt very safe in the neighborhood when walking into the hotel late at night. I hadn't realized when booking the hotel that it was actually across the street from the apartments my brother and his family used to live in - so I knew upon arrival it was a very safe area. I would absolutely stay here again and felt the value was there for the price I paid.

Staff was extremely friendly. Checking in was a breeze. Rooms are spacious and clean. Full size…read morefridge, desk, couch. Everything needed for any stay. Plenty of towels, Kleenex and even paper towels. This room is stocked with it all. Stayed here overnight while attending a concert at the Concord pavilion which is a 30 minute drive from the hotel. The complimentary breakfast had it all. From bacon and eggs, to chorizo and hash browns. They even had the waffle maker! Delicious. Coffee and plenty of juice available. Great amenities at a great rate. Would definitely stay here again in the future!

This review is for Lauren at the spa. I got my first ever facial from her a week or so ago (I did…read morethe nano, 75 mins) I really didn't know what to expect, but Lauren absolutely exceeded expectations. Not only was she so funny and made me feel incredibly comfortable, the entire experience was luxurious and wonderful. I was so relaxed after. A week or so later and I've literally never seen my pores this small and skin so soft before. I will absolutely be going back. If I could give more than 5 stars I would!

I had the pleasure of DJING at this magical majestic place for a wedding. I've been here a few…read moretimes over the years and always have a wonderful experience. Professional staff. Solid service. Beautiful and magical venue. Amazing food. And the staff is Beyond exceptional. DJ Joe Manifesto of Thump Sound D.J. Services in Dublin, Ca.

This is a beautiful venue! I stopped by here with a friend to try their brunch and check out the…read moregrounds. Brunch opens at 10am. They take reservations online but walk-ins too. The server told us they operate out of a food truck. So the menu is limited. But what they make is really good! We ordered the lemonade, chicken and waffles, huevos rancheros divorciados, and the strawberry champagne sherbet. Service was very prompt! The actual menu in-person had a couple items that aren't on the sample menu including a couple more dessert options like fig ice cream. We really liked everything we tried! The portions were pretty good. If coming here for food I'd recommend getting here early since food trucks have limited capacity. You're welcome to stroll around the property both the flower farm and the inn side before or after your meal. The parking situation is a gravel lot. So it may not be the most handicap accessible place. We had a lot of fun stopping by Park Winters. They were setting up for a wedding so the inn side would have been closed for the event starting at 1pm. The check also came with a small map of the property for you to keep. This was very helpful in exploring the property. The only caveat is this is the countryside. Wear long pants or be prepared with insect repellent! Even at 10am in the summer my legs were bitten by mosquitoes. (Type O blood. Mosquito magnet here.) I'd like if they burned some citronella candles to help with mosquitoes. The rest of the dining venue was so thoughtfully designed including timed misters (like at theme parks) to help keep the area cool. Definitely check it out if you're curious or in the area.

Mother's Day brunch: The menu was very small, ran out of multiple items, and, again, it was very…read moresmall; service was all over the place. They comped the meal, and we didn't ask for it; we only wanted to split the check, which was a policy that was never discussed, but their system could do it. So they decided to comp the check, given the many issues. Then the manager calls me after we leave, leaves a message, and says, very passively aggressive, "We comped your meal, but you did not leave the server a tip." Servers live off tips. But don't worry, we took care of her tip. Have a good day." Umm, excuse me? I was a server for over 7 years. First of all, I wouldn't expect a tip after the establishment that failed me by not ensuring they had adequate kitchen supplies to keep a Mother's Day up and running. Additionally, I would have added more staff to the day, which would of course be very busy. And lastly, how are we tipped when you comped the bill and walked away, and nobody had cash? We did not ask for the bill to be comped. So for future reference, dear John I don't recommend calling your customers and bullying them over voicemail. You're the problem, not us.

so...this is a preemptive review.....just in my experience in communicating with their front desk…read moreand their reservation dept BEFORE the actual reservation date.... It's been horrible. I had called the front desk right after making the final reservation a few weeks back and wanted to call back just to make sure nothing had changed, the reservation was still showing and to confirm check in and check out times. I called the number listed which gives an autoattendant like usual. 1st option is for reservations (new or changes or anything related to them) press 1. OR **TO REACH THE FRONT DESK OR FOR ANY OTHER QUESTIONS PRESS 2**. So in trying to do this again today 4/20/26, i discovered that NOW (different from before) when pressing option 2, their phone system AUTOMATICALLY AND INSTANTLY HANGED UP ON ME. I tried this repeateadly, same result every time. THEIR PHONE SYSTEM needs to be addressed....Hitting 2 should not automatically disconnect the call. So in desperation to reach SOMEONE, I called back and hit option 1 and went for option 2 or 3 for questions or modifications to reservations. I got a filipina woman (presumably outsourced call center off site or international). She was as is typical the friendly SCRIPT reader... she answered my questions but then when i tried to alert her about this problem when using option 2, so at the very least, as ANY DILIGENT EMPLOYEE WOULD DO, they could at least notify a supervisor who can then communicate up the chaing, to ultimately communicatet to the location that their phone system is disconnecting customers calling. IT HAS TO BE BAD FOR BUSINESS. And given the ALREADY LOW SCORES, I WOULD HAVE HOPED someone would TRY to do the right thing. But the woman on the phone couldn't have spared two turds to help me in THAT regard... she just kept saying I have nothing to do with that location this is the reservation dept. OK FINE...but you have a boss you report to right? That SHOULD be able to funnel up the chaing the communication until it can eventually make its way to the actual location. You know what the lady on the phone ultimately did??? INSTEAD OF ACKNOWLEDGING THE ISSUE AND EVEN TRYING TO LIE AND SAY SHE'D TELL SOMEONE? SHE HANGED UP ON ME TOO. KNOWING THERE'D be no way to track her call and the experience. ***if it weren't the least costly option for the area on the date??? I WOULD ABSOLUTELY CANCEL THE RESERVATION. AND I HAVE UNTIL 2 days before....maybe IF I HAPPEN TO FIND A BETTER DEAL BEFORE THEN I WILL. WHAT A TERRIBLE EXPERIENCE, AND WE HAVEN'T EVEN GOTTEN THERE YET...and not anticipating a great stay based on the reviews...but we shall see...and if anything happens that sways my current opinion i'll be back to update...otherwise...this place SUCKS. I should mention that the first time that i WAS able to get through to the front desk? It took several calls because the line was busy.

As soon as we stepped in our room a roach crawled out from the window. We were moved to a different…read moreroom. It had a weird chemical smell and the AC and fridge were noisy all night. Elevator didn't work so had to use the stairs to the 6th floor

We were in the area for an event and decided to grab a room for the night. My guy went all out and…read morebooked us the two-bedroom suite, which ended up being such a great call. The room was huge! It had a cute little kitchen setup with a dining table, a comfy corner couch in the living area, and two separate bedrooms, which made it feel more like an apartment than a hotel. One room had a queen bed, a good-sized closet with wired shelving, and a super spacious bathroom with the sink area outside the bathroom, always a win when you're trying to get ready without fighting over space. The second bedroom had a king bed, its own walk-in shower, and the same setup with the sink outside the bathroom and open to the room, which made it super easy to multitask (aka watch TV while doing my makeup). The space overall was clean, functional, and comfortable. But my biggest complaint? That awful showerhead. It was grimy, leaking, and had the weakest water pressure. Definitely a letdown in an otherwise great room.... especially when a good shower is one of my top hotel priorities. The bathroom had the potential to be a vibe, but the shower situation totally killed it.

We had an extended stay here for work. The big feature is that they allow pets -- both dogs and…read morecats to stay, which was a big plus for us! The staff were always very friendly and accommodating. There were a couple of times we had a lot of clarifying questions and they never made us feel like we were annoying them. Even when we checked out, I double checked the pet fee after having paid and left already. They had accidentally overcharged me, as I had stayed for less time than the price I had paid. I called them up to inquire about it, and they were able to resolve the issue and refunded me the difference. Overall, the hotel was pretty clean for accommodating pets. I think this hotel seems to have a lot of smells from food that people bring it or of cleaning products. Even in our room, it seemed the room held on to smells for a long time, and despite having the air circulating or the window open, it was hard to get rid of the scents. It also seems other reviewers have mentioned some bedbug or other creepy crawly concerns, but we did not see any for the whole month we were there. We had a studio sort of room, so it was a large space that included the bed, a small living room with the couch, dining table, and kitchenette. The kitchenette includes a microwave that also can be an oven, an electric stove, and a nice sized refrigerator. They include the basic utensils for eating and cooking, bowls, plates, cups, mugs, pans, pots, colander. There is a coffee maker, as well. They provide you with dishwashing soap but it is not of great quality as it doesn't bubble. There is no sponge they provide to wash your dishes. They do have some dishwasher detergent for the dishwasher they also have in the unit. It seems they do not do room service unless you specifically request/schedule for it. It's probably because they have pets and they need you to have your pet out of the room when they service it. Parking is free, and they provide you with a parking pass to leave on your dashboard. They have a 24/7 gym with a few key equipment, including 2 ellipticals, 1 stationary bike, 1 non-functioning Peloton bike, 3 treadmills, bench for weights, back extension. They have wipes to clean the equipment, a water jug, and towels for your convenience. There is complimentary breakfast. It starts at 6:30 am on the weekdays, 7 am on the weekends. They have someone making custom ready-to-order omelets. They have the standard coffee and tea (coffee runs out pretty quickly in the morning since this is a busy hotel for working guets), scrambled eggs (one plain, one with veggies), sausage or bacon, potatoes, fruit, cereal, oatmeal, breads. There is a bar with a happy hour as well, but they do not have a sit-down restaurant here. Fortunately, there are many restaurants close by in Downtown Pleasant Hill. Other amenities include meeting rooms, a pool, basketball court. Overall, it was a pretty solid experience at Hyatt House!

Having a handicap son can make for some very challenging situations when traveling. Wheelchair…read moreaccessibility can be very disappointing when traveling and staying in a hotel. When we arrived at the Crowne Plaza Concord in Walnut Creek, we were having a few concerns about our first room. Enter Jim the hotel manager and his staff. He immediately made a suggestion for a different handicap accessible room, which worked like a charm. Many thanks to the staff and managers at the Crowne Plaza hotel! I recommend this hotel highly

We've stayed here on four different occasions and the spa has been broken each time…read more It seems like this place keeps changing owners, each time more and more it Jerry rigged. Lights on the trees in atrium looks the worst with painters masking tape holding it up as well as holding it down on the walking paths. Our rooms have always been just ok. The most recent visit the bathroom tiles needed some attention and the shower faucet was awfully stif. We told the attendant as we checked out, she didn't seem to care much. The restaurant is finally open but didn't offer much, we ate some fruit then went elsewhere for breakfast.

It's unfortunate that there have been a couple of bad reviews to make this rating so low because I…read morehad a great experience. I grew up in Walnut Creek and we hold the California speech and debate state tournament for college at this so very familiar with it. This time I wanted to get a room because I didn't wanna drive back-and-forth where I live now to judge both days and honestly, it was a great experience. First of all how they accommodate all of these college students who do the competition in the rooms is quite challenging and things went so well. Secondly, when I decided I wanted a room at the last minute they were so accommodating. Camille at the front desk was not only quick and efficient but a great conversation list and so much fun. She made sure that I got a room, did her best to get it cleaned and ready early for me, it was super quick at follow up and follow through. The pool is nice, accommodations are great, and the staff really made it work! Thanks, Camille such a great experience.

So many things went wrong during our stay. I booked through a third-party website (Vio), but upon…read morearrival, the hotel informed me that Vio had only sent over a reservation for one king bed. When I contacted Vio, they never confirmed that information had been communicated correctly to the hotel. Unfortunately, the hotel staff made no effort to resolve the issue and offered no apology for the inconvenience. To make matters worse, the front desk host simply handed us our room keys with no directions or explanation about the property. He also failed to provide the breakfast vouchers that were supposedly included with our reservation, forcing me to return to the front desk to ask for them myself. The following morning at checkout, I asked about breakfast and was told it had already closed at 11 a.m. No one had informed us where breakfast was served or what the operating hours were. We rushed to the restaurant, where Lia kindly greeted us. She asked for our breakfast vouchers, only to discover we were supposed to have one voucher per person or have the number of guests documented on the voucher. Thankfully, after verifying the situation, Lia still allowed us to take breakfast to go. She was the only staff member throughout our stay who was genuinely kind and helpful. Overall, the staff -- including the manager -- came across as rude and dismissive. We were also placed in an ADA room that I never requested. Not only were we shorted a bed, but the room itself felt old and poorly maintained. The bed was uncomfortable, and the pillows were completely flat. Because it was an ADA room, the shower had no ledge to contain the water, causing the entire bathroom floor to flood every time we showered. When I brought this concern to the manager's attention, I was told this was "normal" and that there should have been a drain in the middle of the bathroom floor -- there wasn't. The only drain was inside the shower area itself. Additionally, another family member in our group booked directly through the hotel by phone and was promised both a rollaway bed and breakfast. Upon arrival, they were told neither was included because it was not listed on the confirmation. As a result, our kids had to sleep on the floor. Overall, this was an extremely disappointing experience from start to finish. I will never stay here again and would not recommend this hotel to others.

Pleasant 3 day stay 5/5 Room 5/5…read more King size bed, non smoking, jetted tub, microwave, mini fridge. Upon check-in; no cigarette smell detected, bathrooms sanitized, carpets clean, mini fridge and microwave were wiped down. Didn't see any bugs the whole time I was there. I did see groundskeeper spraying in the afternoon. Overall housekeeping did great. The room didn't feel cramped, plenty storage space, SMART TV, media desk, nightstands had USB plugs to charge our phones, mini fridge perfect size to fit leftovers and pie from Nation's next door. Full breakfast included 5/5 Self serve, kept heated in warming trays, your basic eggs, bacon, shredded potatoes, toaster for bread, build your own waffles! This one takes 5 minutes each waffle and if there's a line then you'll be waiting even more... H/T get there as soon as breakfast starts at 6am! Some guests filled up their plates like there's no tommorow.. smh Grounds 4/5 Outdoor pool nice, They keep outdoors area maintained. I actually spent one early morning having breakfast outdoors in a tiny area with tables... the only minor letdown was I saw one of the amenities was a exercise room but when I went to workout it was closed, it looked like it was being renovated.. so maybe next stay here it will be open Booked thru Sam's Club Travel.. no problems and saved me $150!

Upon arrival our key wouldn't work, so my hubby had to go back down to the lobby to get another…read moreone. We got to our 1st room and it reeked of weed. They were very gracious and found us another room. The 2nd room key wouldn't work, so my hubby had to go back down again. In the 2nd room the bedroom area was clean and looked nice, very spacious, and it had a mirowave and refrigerator which was great to have. The bathroom however was disgusting. The tub had holes on the side that need to be fixed. There were also some type of brown spots all over the shower walls and curtain. The bathroom door was disgustingly filthy also. The outside wasn't too bad, but they had boards hanging with wire from the balcony, very tacky! The walls must be very thin because we got a call from the office that our TV was too loud, and we could barely hear it. Strange! The free breakfast was simple, but good. It had eggs, sausage, toast, waffles, cereal, and danishes. Just not an extremely well kept property. With a few fixes I would have given it a 4.