When we first viewed the property that we eventually rented through Mt. Diablo Prop Management,…read moreRaquel was refreshingly honest with us, letting us know that they had only just contracted with the property and she was not especially familiar with it and we would be the first tenants they managed there. And yes, there did turn out to be a few unexpected issues and repairs that have needed to be made. But every single time I have submitted a work order or discussed a problem, Raquel has responded quickly, often the same day. Repair people are sent out immediately. We have now been at this property for going on two years and have been treated very well. We had an issue with a lack of concern from our previous landlord before moving here, so to have a property manager who cares about the concerns of both tbe property owners and the tenants, is such a nice change of pace. If you are looking for a new home, I recommend Mt. Diablo Realty and Property Management.

Raquel at Mt. Diablo Management has been absolutely wonderful over the past three years. Anytime we…read moreneeded assistance, there was rarely any wait--our requests and concerns were almost always addressed within 24 hours. She has consistently been courteous, professional, and highly responsive. It's been a pleasure working with her. Veronica

We just moved here and we rent with Astound. We submitted a maintenance request and got a call for…read moresomeone to come take a look that day. We were unavailable, so they came out the following day. It turned into a bigger job than anticipated but was STILL taken care of that day. So far so good with Astound!

We rented a condo from Astound Property Management for a little over 4 years and overall had a…read morereally great experience. And Julie, the property manager, was always friendly, kind, and easy to work with. That honestly made a big difference over the years. Anytime we had questions or needed something, she was approachable and helpful. We didn't need maintenance often, but when we did, it was handled quickly and without any hassle, which I definitely appreciated. Staying somewhere for 4+ years probably says the most--we were comfortable there and felt taken care of. We left the area for work, not because of any issues with the condo itself. I'd definitely recommend it to anyone looking for a place that's well-managed and responsive.

It doesnt shock me that they have 1 star with over 110 reviewers. This Co is probably one of the…read moreworst Ive ever worked w/at any capacity. They are slow to respond and when they do respond, 1/2 the info they provide is incorrect and we have to double check all their work. HOA meeting notes are often incorrect. Have to validate all the invoices because they have charged us twice more than handful of times. They are the worst HOA mgmt company. We are looking for another team.

The worst All they care about is money that's the only time…read morethey will contact you or respond. Very rude tone in emails. Horrible customer service. Waste of money.

I've looked at all these reviews and there was one where someone said she is a "pit bull with…read morelipstick" and, honestly, that sums her up. Marianne is so knowledgeable, hardworking, and will fight to the end of the earth for her clients. She also deeply cares for the people she represents. I know she's working in my best interest always. She handled the sale of my mom's home that was within a trust, out of the area, and filled with two generations of stuff. I was an emotional wreck and she came in and guided me through it all. We got over asking, all cash deal within 10 days of going to market. Above and beyond work every day -- from clean up, to prep, to staging, to marketing, to negotiating. I'm just so fortunate to have had Marianne represent me. I can't emphasize enough how hard the whole selling decision was for me. She was patient, we explored various options together. When we ultimately decided the right decision was to sell, she sprang into action and got it done quickly so I could move on from a heartbreaking situation. Her style is uniquely hers. There's no bullshit. Marianne is going to tell it to you straight, but I personally wouldn't want it any other way. I can't say enough great things about Marianne!!! Hire her; you won't regret it.

My husband and I are first time landlords and despite not having a background in real estate, we…read moretried to manage our property ourselves. Everything was fine until the tenant stopped paying, and anyone who has dealt with these issues knows how stressful it can be. Lost and extremely frustrated, I called Marianne after doing some research on Yelp. Marianne was completely calm, confident, and professional. She quickly gathered basic information about us, the property, and the tenant. She informed us that she will be taking over and assured us that we will regain possession of the property. By that evening she had already sent over all the necessary DocuSign's and within the next couple days she was negotiating with the tenant on our behalf. Removing tenants for non-payment is devastating for both parties, so Marianne was firm, but also kind and compassionate. She was able to repossess the home within 15 days, without having to go through the process of an eviction, which was our goal from the beginning. Communication was always very quick, clear, and concise. My husband and I had so many questions since it was our first time going through something like this. She has a very extensive knowledge of real estate, the laws involved, and in general how tenants tend to behave, but she was also very patient and thorough when advising us. As someone that runs her own business and manages 100+ properties, Marianne is obviously a very busy person. I expected her staff to communicate with us after the tenant vacated the property. However, Marianne was our point of contact the entire time, which was very impressive. Marianne did not collect a penny from us during the entire tenant removal process, which really speaks to her confidence in her abilities as a property manager and her generosity as well. She is also well connected in the real estate space as all the references she provided to prepare the property for the next tenant were excellent. Our home was on the market for less than 2 weeks when she presented 2 solid potential tenants. Given how smoothly everything went up until this point, we were completely confident in letting her decide which tenant would suit us best. When we finally got to meet her in person, she told us that she takes care of all her properties like they are her own and after witnessing her work, it's clear that the service she provides is a direct reflection of her genuine passion for real estate and helping people. If you are looking to rent out your property, we absolutely recommend working with a property management group, but specifically, Marianne. Thank you Marianne. We appreciate everything that you have done for us, and we look forward to working with you for a long time!

I worked with both Cindy and Gene to negotiate a potential rental of a house in Walnut Creek. While…read morewe ultimately decided that the property was not the best for us, our entire experience with both Cindy and Gene was first-notch. They were always responsive to our emails and calls, gave us clear direction, answered all our questions, and clearly explained the terms of the potential rental. I would definitely work with them again and recommend them as top professionals.

The most disrespectful person I have dealt with in the arena of renting. He actually hung up on me…read morewhile we were discussing items that were not disclosed during walk through. I can imagine he only enjoys making the commission, but not dealing with the responsibility of being thorough and efficient. He will not help you. No paperwork, no checklist, all verbal. He told me the unti was clean and all is in order. Then, he turns around 3 weeks later and tells me the place was dirty. What a jerk. Please save yourself the headache and don't bother. He will be very nice and polite until you have an issue with property. Then, he will treat you like a second-class citizen. If there were zero stars, he would be very deserving of that.

Last year we went through a major emergency remodel and I needed a rental . Perchak properties…read morefound me a rental right away and had me in contract within 24hrs There service was spot on. I would recommend them to anyone for any rental or real estate needs John and his sons are great to deal with Thanks Perchak Properties

We've used Perchak Properties for years and have always been very pleased. They consistently place…read moreexcellent tenants in our rental property. John and his staff are professional, responsive and easy to work with. Highly recommend Perchak Property Management.

We have been working with BG Asset Management since few months. On board process was very smooth…read moreand Ryan and Kim always very quick on responding to our questions. Our place was on market for just couple of weeks and able to find tenants very quickly. We look forward to working with them for many more years.

I had a very frustrating and disappointing experience with BG Asset Management during the rental…read moreapplication process. My credit report clearly indicated that there was a security freeze on my file. Despite that, I was told in writing that I could provide 12 months of alternative payment history (such as utility or phone bills) to move forward. I relied on that direction and submitted everything requested. After doing so, they changed their position and said they could no longer accept that documentation because of the credit freeze--something that was already known from the beginning. Even more concerning, they acknowledged the inconsistency, but refused to rectify the situation. The only solution they offered was for me to submit a completely new application, rather than continuing with the one I had already completed. They also repeatedly requested information that had already been provided, and asked for additional banking records to verify where deposits from my paystubs were going, which felt excessive and unnecessary. Communication was extremely poor. I called at least seven times using different phone numbers, and no one ever answered. Their customer service line disconnects, and the only responses I received were via email--about once per day, making it very difficult to resolve anything in a timely manner. Overall, the process lacked transparency, consistency, and professionalism. Being given clear instructions, complying fully, and then having the requirements changed--without any effort to correct it--raises serious concerns about how applications are handled. I would strongly recommend others proceed with caution.

Zero customer service. We've never had anybody answer the phone - don't trust me try calling their…read moreoffice. Never returns a call either. However, the one smart thing they have done - outsourced accounting services and perhaps that's the only service that works well with actual people answering your questions. Maybe Deibler SF HOA are competitively priced, but with regards to customer service for a condo resident - lower your expectations, better still do not expect any and maybe then you will be pleasantly surprised when they return your call or reply to your emails!

As a professional who must work with Property Management Companies while selling a Condo or…read moreTownhome, I have found that this company responds in a timely manner, when other Management Companies drag thier feet. It's a refreshing change to work with a company that is responsive to requests for documents, and actually returns calls. I have never met any of the people that work for this company, however the profesionalism that I have experienced with Deibler deserves a 5 star!

I stayed in a unit in Walnut Creek for one year. Quiet, clean and safe. I enjoyed my stay…read more Maintenance team is responsive and thorough. Fareed is communicative and maintains good business. Clean lease termination process. I only left for a new job in a new city. I would rent again. -Char

Fareed works tirelessly to offer you the best service possible. We bought an house with him and we…read morecannot be more satisfied, he worked every detail for us and made sure we understood every step of the process. He has a talent in understanding your needs and making sure that you are satisfied with your purchase. We will certainly work with him to buy a vacation home.

i wish i could give zero stars. These people are the absolute worst! they are almost impossible to…read moreget a hold of. They are HOA collectors an thats all! I wish i never bought a home here! They are lazy You can call them an ask for a simple call back an they sit there an screen the call an wont call back but will send an email. Maria especially is rude. Not sure why she even has a phone because she does not answer it or return calls.

As a general rule, property management companies get a bad rap and with some justification. And,…read moreI've had my fair share of negative interactions with Boardwalk. But, the one shining light in the midst of the frustrating experiences has been Tawni Hughes. I know it's difficult to get resolution to issues (stolen mail/packages, noisy neighbors, incessant beeping panels, etc.), but for the most part, they are issues outside Boardwalk's purview. So as annoying as they are, they can't really be solved through Boardwalk, although we like to blame them for inaction and not caring. Unfortunately, most owners don't want to serve on the HOA BOD, so this is the best owners can hope for. Tawni genuinely tries to solve problems that she does have control over, but in most cases, she cannot really affect change. Most people don't know how much she does behind the scenes to keep some semblance of order and upkeep. We only see when things break down and then we blame her for the problems because she is the face of Boardwalk. The abuse and acrimony heaped on her is astounding, and I'm not sure if I could maintain my professionalism if I were being personally persecuted, but Tawni does try. Despite the nasty emails, she still responds to them rather than ignoring them. She is not only professional, but she is also so competent and knowledgeable. She is well- versed in all manner of issues, including legal and practical. The HOA BOD relies on Tawni for her sound recommendations and able counsel. Honestly, I don't know how Boardwalk would survive without Tawni because she makes things possible. If it weren't for Tawni, our complex would be adrift and helpless and the problems would be even worse and more numerous. So, I give Tawni her due in dealing with angry people with professionalism and understanding because it is a tough job only a select few are qualified to do.