When we first viewed the property that we eventually rented through Mt. Diablo Prop Management, Raquel was refreshingly honest with us, letting us know that they had only just contracted with the property and she was not especially familiar with it and we would be the first tenants they managed there. And yes, there did turn out to be a few unexpected issues and repairs that have needed to be made. But every single time I have submitted a work order or discussed a problem, Raquel has responded quickly, often the same day. Repair people are sent out immediately. We have now been at this property for going on two years and have been treated very well. We had an issue with a lack of concern from our previous landlord before moving here, so to have a property manager who cares about the concerns of both tbe property owners and the tenants, is such a nice change of pace. If you are looking for a new home, I recommend Mt. Diablo Realty and Property Management. read more

Raquel at Mt. Diablo Management has been absolutely wonderful over the past three years. Anytime we needed assistance, there was rarely any wait--our requests and concerns were almost always addressed within 24 hours. She has consistently been courteous, professional, and highly responsive. It's been a pleasure working with her. Veronica read more

Raquel and her team at Mt Diablo Realty and Property Management go above and beyond to take care of residents of properties they maange. I have always felt well taken care of and respected as a tennant of one of the Walnut Creek properties they manage. They make it easy to communicate, get things solved, if needed and their online portal is easy to use for rent payments. Bob M read more

Raquel Rath is incredibly unprofessional and blatantly disrespectful/rude. My experience renting from this company was an absolute nightmare because of her. I would steer clear! read more

Avoid This Property Manager - Unprofessional, Legally Negligent, and a Liability If you're a property owner or tenant, I strongly recommend avoiding Mount Diablo Property. My experience with her was defined by disorganization, poor communication, legal missteps, and outright hostility. Here's what you should know: * Incompetent and Disorganized: Despite claiming 20 years of experience, she regularly made errors in basic accounting, failed to provide accurate or timely information, and appeared unfamiliar with fundamental landlord-tenant laws. * Legally Noncompliant: She did not provide a pre-move-out inspection notice as required by California law, nor did she return our security deposit or itemized deductions within the 21-day legal window. Only after I cited the law did she finally respond--late and full of excuses. She also failed to provide good faith estimates or appropriate documentation until pressed. * Threatening and Misleading: When I brought up her legal obligations, she responded with threats to countersue--citing laws incorrectly and attempting to intimidate rather than take accountability. It was both unprofessional and unethical. * Delays and Deflection: She only communicates via email or a portal, arbitrarily switching between them, which created confusion and significant delays. Any concerns were met with defensiveness or gaslighting, even when her own actions were at fault. * Negligent Maintenance: We endured three months of excruciating noise from a plumbing issue that woke us at 5 AM daily. She stalled on hiring proper repairs, showing little regard for the tenant experience. * One-Sided and Emotionally Reactive: Communication was consistently frustrating--she would play the victim when her errors were pointed out, and never took responsibility. Everything felt like a runaround. Bottom line: She is a liability to any property owner she represents and a risk to tenants. Her behavior is unprofessional, her business practices are sloppy, and her legal compliance is questionable at best. You deserve better. Work with someone who knows the law, communicates professionally, and handles properties with care--not excuses and threats. read more

We have rented for many years and have never had a better property manager than Raquel. She is kind and always responsive to any situations that arise. read more

Working with Renee and her team has made it so easy to be a renter in one of their managed properties. They are super responsive to service requests and always have repairs completed quickly. They make payment easy to manage through their portal and always go above and beyond! read more

Raquel and Jon helped me sell my property efficiently! They are very knowledgeable and was willing to help and accommodate my needs. I was so pleased with the service I received. They went above and beyond to help me! read more

Raquel and Jon are amazing! They have helped me with all my real estate needs for over 30 years. They found the right people to prepare each of my houses for sale. They always find me a great home to purchase. Raquel and Jon do whatever you need to get you out of your current house and into a new home. While travelling 3 months for work I asked them to prepare my house for sale. By the time I returned they had arranged to repair my house, sold it, and found me a new home. I love you Raquel and Jon! read more

I've never had any trouble with Mt. Diablo Realty and Property Management as a Tenant. They were always highly responsive and quick to respond to maintenence requests. They were also very understanding when we had to keep moving dates around or if we had any out of the normal requests and went out of their way to make sure we were taken care of. read more

Love Raquel and her team! Such great service and patience! Very knowledgeable and fun! Makes everything very easy! Highly recommended!

I rented one of the townhouses they manage for 2 years. They are responsive, professional and take good care of the property. We had no issues with them. Anytime something needed to be fixed, they would take care of it. The online portal is easy to use. Would rent from them again any time! read more

I'm so glad I chose Mount Diablo Realty for my real estate/selling needs. Raquel and Jon's knowledge, experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. Great communication and I highly recommend them to anyone looking for top-notch services! read more

We've been with Raquel Rath for the past 6 years, first as our property manager and then as our real estate seller agent. She is a true professional and she has watch out for our best interest every step of the way. She has made our life so much easier. We would gladly recommend Raquel and her team to anyone. She's the greatest and she's fun to work with! Hats off to Raquel from Jing Jing and Randy! read more

Thank you so much Raquel!!! You have been AMAZING to work with; answering my questions (multiple times) over the years with grace and patience finding me a winner of a renter who took great care of the property. Anyone looking for a professional broker who will work hard for you, communicate well, and seek your best interests, look no farther than Raquel Rath, owner of Mount Diablo Realty and Property Management. read more

Throughout the lease of my apartment, Raquel has been incredibly helpful with any of my needs. She has always been quick to respond and resolve any issues. It has been a huge relief having so much support from her! read more

Raquel, Jon and the Mount Diablo team have been fantastic to us and provided us constant communication and prompt answers whenever needed. I truly appreciate the effort and time they put into making sure that we, their tenants, are heard and cared for. read more

Raquel and her team are fantastic. We enlisted Raquel to manage a home my mom owns. It is an older property and as such has had frequent repairs needed. Raquel is on top of it all and bridges the gap between tenant and owner seamlessly. Very happy we chose her company. read more

My sink had flood one night and took all afternoon to fix it. They don't put fresh paint on the. And if you care to wake up to neighbors rooster and at 7am listen to a yapping dog that animal control will do nothing about 186 madoline is for you read more

Raquel is amazing! This is hands down the best experience I've had with a property manager. Any questions or concerns I have, she responds within minutes and addresses right away! I've never had to wait more then 3 days for a maintenance issue to be resolved or scheduled. This type of service is appreciated beyond just a simple business relationship. Not only is she professional, she has compassion! She cares! Because of this, it just makes tenants want to have the same level of care towards the property they reside. Her customer service has resulted in me having a high level of respect and loyalty for her and her business. This type of service is what I call, 'old school'. It's just not seen or felt nowadays! read more

Raquel is the most amazing person with her professionalism , punctuality and addressing every concern. We had 2 wonderful years, best of our rental history. Simply Valley crest was a perfect home where someone cares about me. Oh most importantly, the showing process for sell would not be any safer than the way she managed it during COVID-19. She brought full PPE and left covid19 box of goodies left by door step if People don't have their own, provided booties, gloves, masks, hand sanitizer. So they can help them selves. All shows how much she cares.... Have wonderful holiday Raquel! A&M read more

For the last 7 years, I've had the privilege to work with Raquel and Lana in property mgmt. for my condo. When I left the Bay Area in 2010, they helped with renting out my condo to a great tenant. Also, in the past month, they also assisted with brokering the sale of my condo. Living in SoCal, I initially had anxiety over possibly needing to fly up or take an extremely active role in property mgmt. However, Raquel and Lana put me at ease with their professionalism and diligence in making both the owner and tenant were satisfied. In all instances they communicated early and often and when there were issues that required repair or maintenance, they looked for quality over cost. As a result, we had a satisfied tenant and I, in turn, became a satisfied owner. With the sale, they accommodated the document/signing process and made sure I got the best offer and had an efficient escrow/closing process. I'd definitely recommend Raquel, Lana and team for any prospective renters/owners in Contra Costa! read more

I am a property owner looking for a management company. Using Yelp, I contacted MDR first based on high reviews and provided detail on the property in their service region, asking to "understand the rent potential for the property and the management services offered". The fast reply was a one-line decline "Sorry we only lease properties we manage." I replied within minutes to clarify that the point of my inquiry was for MDR to manage this single-family house but received no further communication. I waited 24hrs before posting my review to allow more response time. I can only assume they don't have the bandwidth for new clients. Perhaps this was a rare exception for them since all the other reviews were glowing. read more

We rented through Mt. Diablo Reality for two years. I've dealt with a few other property management companies over the years, and I can say unequivocally that this is one of the best property management companies out there. From start to finish, the people at Mt. Diablo Realty made renting a breeze. They were always very responsive when it came to repairs. When the rental market sky rocketed, our lease was renewed at only a fraction of a hike as what they could have gotten at market value, because they said they valued us as tenants. We only left our rental through them because the owner of our property eventually decided to sell, but Mt. Diablo Realty was quick to offer up other solutions and rentals for us to chose from. We ended up finding a property outside of Mt. Diablo Realty's management, but they helped make the transition to our new place painless. If we were ever in a position to be looking for a new place to rent or buy I would certainly think of Mt. Diablo Realty first, having had such a positive experience with them for the past two years. read more

Mt Diablo manages the property we rent. Raquel responds promptly and is extremely helpful with the inquiries or issues we have, and in getting repairs scheduled. Gene, her maintenance guy, is also prompt in responding and coming out to check on the repairs we've needed. Thank you Raquel and Gene. read more

I can only assume that the person who gave this company 1 star has to be confused with another company. Not only have I bought a house through them but I also have my property managed by them for over a year. The team at Mount Diablo have integrity and loyalty to all their clients. There have been times when I had difficult circumstances and they were nice enough to adjust my payment to something I could manage and all the time gave me top notch service and support as if I was their highest paying client. I have needed their assistance several times on off hours and weekends, even last minute and they have always been there to answer questions and support me in always doing what was best for me to meet my needs, and never charged me for their extra time. I highly recommend Mount Diablo property management if you want honest reliable service. read more

Mt. Diablo Realty and Property Management are professional and personable. When there is a maintenance request it was addressed in reasonable times. Raquel and her team have always been friendly and knowledgeable especially in any arising situation. If you are a homeowner and are looking for a great company to manage your home and tenants, I highly recommend Mt. Diablo Realty and Property Management. Your tenants will thank you as well as your home professionally protected. I'm grateful to have the opportunity of Raquel being our property manager. read more

I have been a client for over 25 years , and the quality and efficiency of Raquel and Lana never ceases to amaze me. Raquel and Lana have taken the headache out of finding tenants and managing properties. Plus, they're great at finding that specialist you need for home repairs. For buying, selling or managing your property I highly recommend Mt Diablo Realty and Property Management. read more

I met Lana from Mt. Diablo Realty years ago when my parents were looking for a new home in Concord. She must have taken us to see 20-30 homes until my parents found the one they loved. We were beyond amazed how patient, professional, thoughtful, genuine, funny and sincere Lana was throughout the entire process. In addition to that, years later she helped me found my first home in Oakland, and provided me so much support through the entire process of securing my first condo. Years later when I rented out my place she went out of her way using her own personal time to provide me input on a tenant issue I was having. She has not only become our family realtor for life, but a family friend that we undeniably trust and know we can always depend on. I highly recommend Mt. Diablo Realty to anyone looking to sell/buy a new home or that has property that needs managing. Their service is nothing short of impeccable and they run their business with the utmost integrity and professionalism. You will not at all be disappointed. read more

I'm so glad I found these two women, Lana and Raquel on yelp. I immediately felt confident in my decision to have them manage my rental. This is my first time to lease my home which I lived in for over 14 years. They immediately had it rented to a very qualified client and I never have to worry about a thing. It's a pleasure working with them. read more

You can feel comfortable going forward if you want to rent from Mt Diablo. They were responsive and amicable throughout the year I rented from them. Very easy to work with and have a reasonable approach to addressing concerns. All requests were handled timely and I was satisfied completely with their service. read more

I would give them more stars if I could. I don't think people understand how difficult it is to work with renters and home owners. It's impossible to make everyone happy but these ladies work really hard. When dealing with a home owner who is very protective about their home, and a renter who feels vulnerable living in someone else's home, these ladies really try hard to make sure both parties are taken care of. I'd never want to work with another property management. Thank you ladies for always sticking up for me! I can't thank you enough. read more

Raquel provided exceptional service managing our first rental house. She found us a great long term tenant and always had the rent, tax info and maintanance requests right on time. John M read more

I had a wonderful experience being a tenant under Mount Diablo Realty. Particularly Lana Skuba. Each and every time I had a question or needed a repair, Lana responded to me promptly, kindly, and professionally. When it was time for me to move out, I had some struggles getting the apartment all cleaned out due to family issues I was juggling. Lana gave me the extra time I needed to finish up so that I could get most of my deposit back. I am grateful for Lana's compassion and would recommend Mount Diablo to everyone. read more

We have had nothing but a positive experience with both Lana and Raquel so far. Lana especially has made the entire rental process so easy and seamless. We moved with a two week newborn and toddler, which could have been a highly stressful situation but Lana helped to make it quite the opposite. We have continued to be impressed by them as landlords as they have handled issues at the rental swiftly and professionally. On another note the house has been beautifully renovated and presented, which demonstrates the pride they have in the homes they represent. I would definitely recommend to prospecrive landlords and tenants. read more

Thanks to the Mt Diablo Realty and Property Management team, especially Raquel Rath, for all their assistance in selling my home. She was always there to answer questions and make the entire process pain free. It had been over 30 years since I was involved with this process and I was naturally a bit nervous. She held my hand when needed, made recommendations when I couldn't decide and was upfront and honest in our dealings. All I can say is Thank You, Thank You, Thank You!!!! Your help, honesty, and caring make your company the one I will recommend and use in the future!! read more

We were fortunate to enough to invest in a rental property. from buying it to managing it Raquel helped us make the right decisions concerning what and where to buy. Now they manage it and I don't worry about things normal landlords do. I sleep well at night because of their team. Highly recommend. read more

Absolutely fantastic property management i rented a beautiful home in Martinez from them for a year and it was a wonderful experience. Any time i needed any help they were a quick message away and helped with anything that came up throughout my rental period. The property manager Raquel Rath was amazing from the moment i viewed the home originally all the way until i moved out. Ive rented multiple properties before and ive never had an experience nearly as good as it was dealing with Raquel and Mount Diablo Realty and Property Management. Id recommend both Raquel and Mount Diablo Realty and Property Management to anyone i know in the East Bay Area who is looking to rent property. If the opportunity arises i will definitely try to rent another property through Raquel and Mount Diablo Realty and Property Management! Raquel is by far the most fantastic property manager ive ever had she was amazing throughout my entire rental period. read more

If you are someone looking for a property manager or real estate agent since you are busy and need a qualified person to run the show, do not join this group.They start off to a great start and you will be very impressed. Sooner or later they will begin telling you the house is in need of certain repairs, tell you different bids and then come to find out they were never actually needed at all. These individuals will actually harass you and make you feel so small for questioning them in regards to bids or opinions. They will make your life a living hell. I purchased a house from them a year ago and they literally have been hassle to deal with ever since. I forgot to write this post then, and now I cant help but to tell the truth about how horrible they are. These people have other motives with running their company of what they call property management, however I call it scamming people into changing their house and taking cuts. If you want your life to be easy and have efficient people working for you do not use these PMs. This was the worst business I have ever dealt with and actually was about to cost me a lot. Save yourself the hassle! I give their company a lifespan of a few years until they are taken down by the better buisness bureau. read more

I called Mount Diablo Realty and left a message about renting my home. That afternoon I received a text from Raquel saying she will call me the next day. That was weeks ago and I never received a phone call from her. A property manager needs to be able to return phone calls. I will be working with another property manager in the area. read more