HORRIBLE. THE WORST COMPANY. See for yourself with an F BBB rating. https://www.bbb.org/utah/business-reviews/property-management/rhino-property-management-llc-in-bluffdale-ut-22357977/reviews-and-complaints?section=complaints I have been treated absolutely horribly by this company and have never had worse customer service. The owner has been very rude and argumentative directly telling me as a resident that we are "not the priority" and that "our obligation is not to you but to the owners, our obligation is to keep them happy and lease apartments". I have paid my rent on time and he fined me citing unknown banking errors "account unable to be found" from a "third party", even though I have proven that it is a valid account and quickly brought cash when these errors continually happen. After deciding to not renew they then told me they will be bringing prospective renters in an out of my home while I am living there as they please (just giving a 24 hour notice) so while I am paying full rent and living in this home, they plan to parade thru unchecked people to my personal space filled with my personal belongings. This is a scary situation as I will be home working and they can get to private information, these people are also not screened so they can be criminals coming into my house with or without me being present. This is unacceptable and horrifying. People with assault, burglary or worse could be entering my home and I did not sign up for that. I understand they need to lease apartments but it is absurd to bring people in multiple times, multiple days with nothing but a short days notice to me and still required for me to pay regular rent as though it is my home. I have been bullied by management and can no longer speak to them without fear of retribution, they have been clear that they will tell people entering my house that I "have a poor behavior and to be warned" so I am having people come into MY home with prejudgment of me given by this company. Also, after I moved out, they REFUSED to provide me with an itemized (price detailed) move out list and I had to legally serve them with a notice. I am currently going to small claims court against them. They took money out of my deposit to charge me for WATER DAMAGE TO THE ROOF?! DO NOT DO BUSINESS. read more

Wow is all I can say. This has been the worst experience and I am now going to dedicate my life to put this company in the dirt. Be prepared because you just made enemies with the wrong person! My social media reach is near 10 million! Boy I can't wait to blast this company haha! It all started when I requested to see the property. This was just the first of many horrible experiences! I get to the property and no one was there. The door to the apartment complex in downtown was locked and I waited 30 minutes past the time I was scheduled for! I tried calling and emailing but nothing! And you've probably heard of their horrible phone service haha! I like how they try to say, "We try to make it as clear as possible for you..." It's not that we can't understand you, no one can get through to talk to anyone! Someone finally came out and opened the door after keeping me waiting for 30 minutes. I told him that I had been trying to get in contact with someone but had to just leave a message and he said, "Yeah that's how it usually is." What?! I actually liked the property and decided to apply for it, not reading any reviews for this horrible company beforehand. I applied and gave them the $40 application fee (which is normal for applying to places) and Angelo Lechuga (the property manager) texted saying I needed to submit the application again for whatever reason. I then had to pay another $40 to submit it for a second time! I just shrugged it off because I was excited about this new place that was just remodeled. I was told that it would take two days to get approved so I waited. The next day (Thursday at 8pm) I received a text message saying I was approved and asking me when I'd like to move in. I was super excited and texted back saying ASAP and asking when would be the soonest I could move in. Friday around 1pm I decided to call the number on the website because I hadn't heard anything back. I had to leave a message because that's just how it goes with this company. I then decided to call the number that texted me because it said the number was Angelo Lechuga's "personal number". I called it and it lead me to the same recording! But wait! There's more! I then tried calling the maintenance line, hoping to just talk to someone. I then reached woman! What the heck! It's amazing to actually talk to someone! Here is where it gets good! She picked up and said this was the maintenance line asking for my address and apartment number plus phone number for confirmation. I told her I didn't have one and wanted to talk to someone about moving in. She said she could give me the number to the office. I then asked if this was going to be the recording because I tried every option and the maintenance line was the only way to actually talk to someone. She then told me she wasn't sure (which is a lie) but she could give me the office number. I then said sure and took it down but guess what?! That's right! It's the same number 505-856-0033. I told her that this was the recording and she said she didn't know. I told her straight up that Rhino Rentals has my money but isn't returning my many messages. She then said she wasn't working for Rhino Rentals and her company doesn't clean the building I am requesting for. It was funny because I never told her where I am requesting to stay! She was straight up lying to me! I then asked her what building she was talking about (trying to catch her in her lie) and she said, "yeah the one you're requesting..." She had no clue who I was and where I was trying to live yet she kept saying she stopped cleaning the building I was staying in and couldn't help me. I then said, "This company seems like a scam," and she responded, "That is not my problem." I asked for Angelo Lechuga's number and she said she didn't have it. Weird she doesn't have her bosses number.... This whole company is a scam and I'm going to take it down! Boy I can't wait haha! I hope no one tries to rent or buy from this company because this is the definition of a scam. read more

Before deciding to rent here we had read some pretty bad reviews about people paying deposits for things they didn't do to the home, difficulty with responses, etc. I have had a hard time telling if it is the owner that is making our time here awful or if it is Rhino. Rhino has allowed the owners not to use their contractors which causes all sorts of problems with their handyman not finishing jobs. The owner's handyman ALSO did this home inspection. A lot of rubbish like roofing, pipes, chicken wire, cement have been left in the backyard. The attic has a lot of junk left in it. We moved in with cockroaches that live in this house that I have NEVER dealt with in all my life in Utah. Their lease states they will not cover pest coverages because it is the "lifestyle of the tenant." In reality all of these issues were here when the property was bought, and not fixed before tenants came in the house. When we moved in we found numerous products for killing bugs, yet they have blamed us for this issue. There are large stains in carpet, on the walls, and on cupboards here. The owners and Rhino have told us WE have to cover our next repairs, which is not okay. That's why people have property management companies. The home was left in absolutely terrible condition and rhino has not been helpful in helping. Our emails get ignored, it took 3 weeks to see our home after signing the lease because it wasn't finished, etc. Their customer service over the phone is sometimes okay, other times more difficult with minimal help. It's unfortunate to pay an abundant amount a month on a home they aren't willing to help us with. I have worked with other property management companies where they work with the tenants on all issues and you walk into a beautiful clean home when moving in. This has not been the case with Rhino. read more

I dont want to give this business even one star. During our lease things were ok, not great. Took a while to get maintenance issues addressed. The horror story started when we moved out and we got only about $750 of our $2300 deposit back. Now I understand that there are key fees and cleaning fees. But we have been docked hundreds of dollars for things that were there when we moved in (faulty smoke detectors, poor paint patching, shelves moved in a closet...). Even with pictures to prove the homes condition when we moved in, it is a huge fight to try to get them to be fair and not charge us for things that were in that condition when we moved in. I knew this company had bad reviews when we decided to rent from them, but we needed a house and this one was available. PLEASE, do everything you can not to rent from Rhino. And if you must, then literally take pictures of everything, every room, every wall, every nook and cranny, because they will keep back every penny they can of your deposit, and you will have to fight to get back what has been basically stolen from you. read more

UPDATE: They have changed the person who was in charge of my account. The new person seems to be doing a better job and actually called me to give me an update after leaving a few angry messages. Hopefully this will continue and I can improve my review. This company has been amazingly terrible. I am a property owner and they have consistently ignored calls and emails. They collect rent and don't pay me and charge me for repairs without any explanation or even an email. This is either gross neglect or illegal. I am willing to change my review if they resolve my concerns but I would guess they don't and I have to figure out how to terminate my service with what is most likely a fraudulent company. read more

The people at Rhino Property have been amazing with all of my needs. My family and I are very happy with this home. We are grateful for the services that Rhino Property Management has provided for us. read more

STAY AWAY! Really, I'm serious. I rarely write posts, but have to in this circumstance. I am a seasoned investor and thought I would try and see if a property management company could lighten my load as I try to acquire more properties. Not so in this case. They can argue around in circles about what they tried to do and what I wouldn't let them do, but the fact is, they were horrible to work with, didn't connect at all with my tenants, were very aggressive in their tactics. They also tried to be very aggressive when I fired them and put all the blame on me, taking no responsibility for their on inadequate efforts. Then, their accounting statements are another story, completely confusing, and unreadable to the normal person without an accounting degree. read more

STOP AND READ!!!! THE WORST Property management team in Salt Lake City Utah. They broke lease on me after a year and a half and sold the condo I was renting out of underneath me. Legal yes. New renters in Utah learn now just bend over and take it.... They then made it seem urgent that they do all the open houses they want while you live there, and trust me they tried to do so often without 24 hr. notice. I say tried. As well as have plenty of useless contractors show up multiple times all for the same reason. They will never adhere to a walk through schedule. I have set times with them from the beggining to enter the house, so I or a family member could supervise. They either showed up late which I turned them away at that point, or not at all. Or just enter 4 hours late when your already at work. You know whatever is convenient for them. By the way the house is still vacant a month later. They are trying to take over 3/4 of my deposit for a house that believe it or not was trashy when I moved in, holes in the wall everywhere, sun damaged blinds melting in the window, kicked in door frame, dust and dirt everywhere, horrible paint lines, dirty air filter, trashy yard furniture left by previous tenant, stained carpet, Lol pink red blue hideous painted f***ed up walls like really... Man broken sink even. And I still took that like what was I thinking (desperate at the time). I talked to the broker Paul and talked with him about the previous conditions. Lol he told me he was aware and upon move out just leave it livable like wtf. I gave them a 1300 dollar deposit, they're trying to give me back 270. HA. And I left that place immaculate way better than they ever could, I have been a property manager before I know how to leave a house. Needless to say I have evidence and will be taking them to court for my deposit. STAY AWAY THEY CONDUCT VERY SHADY BUSINESS. THEY HAVE BEEN REPORTED TO THE UTAH BOARD OF REALTORS. read more

I wanted to express how AMAZING this company is.. I rent a house from Rhino property management and can i just say ANYTHING an i mean ANYTHING i need they are here for me. In a emergency their response is great. If i ever have issues with the house they will get it fixed. you can pay your rent online and also make request for repairs online at your convenience. They are so willing to help you be a successful renter. Paul has been such a pleasant person to work with. I just cant say enough about them. also i called them 7 days before i needed to be out of my home and they had me into a rental within that they worked fast on the paperwork and was very efficient. Thanks Rhino property for making this rental experience a great one. read more

DO NOT USE THIS COMPANY! They have been awful to deal with. I leased a townhouse through this company for 1 year. We had a rent payment get processed twice in one month, Rhino refused to credit one back to us, said it was our fault and were not sympathetic to the fact that it was going to create a financial hardship on my family for that month. After my 1 year lease was up on our rental, we had the opportunity to purchase the property. Rhino was fully aware of this 2 months prior to my lease expiring and returning my deposit back to me, however sent me a 3 day eviction notice the following month. It is nearly impossible to get anyone on the phone if there is an issue, and I have been treated very rudely every time I have had to speak to anyone concerning my lease or issues with my rental. I would never recommend using this company to anyone. read more

If I could put negative stars I would. We were suppose to rent a house from Rhino Property Management company on Sept 21, 2016. On Oct 7 the house still was not ready. Don't trust them to fix anything if you do rent from them. We had to find another place to rent at the last minute. Moving is stressful enough, and don't need this kind of frustration. Their standard of quality is very low. The plumbing was not working in master bathroom, furniture from past tenant still in the home, holes in walls, exterior doors that won't lock, mold in bathrooms, no water pressure, and home was generally in a dirty condition. Blinds not cleaned, floors were dirty, flies were everywhere. YiKS! They promised that all issues would be addressed before we were to take possession. It wasn't like it was a cheap rental. We were going to be paying close to $1700 a month + utilities. Even when they told us all the issues had been fixed, nothing was. The management was very difficult to work with when we ran into these issues. They kept giving excuses that frankly were not something that I should have had to deal with. By law, if a rental is not ready when the contract states that the renter should get possession, the tenant has the legal right to void the contract and all funds are to be returned (deposit and rental payment) in full. They were in breach of the contract. They tried to keep all our money. I had to contact my lawyer to handle the problem. They threatened us with a lawsuit, lien and to report us to the credit bureaus. They did not have a legal leg to stand on. They were legally in the wrong. Luckily, I have a great lawyer and retainment at a very low cost to me that enabled us to get our deposit and first months rent back for only $30 cost to us. Tenants have rights that this company tried to walk all over. They did not keep their word and were very dishonest in their dealings. Do not rent from this company under any circumstance. It is also odd that 4 other reviews (all negative) are not being added to the comments unless you scroll down. They are also not being calculated into the review score. I don't know why, but everyone should stay clear of Rhino. read more