Sorority sisters and I ate "dinner" at RoM on May 7 before the Judas Priest show at the VBC Arena. We had reservations [their new online reservation system is not Android friendly, so I had to call to make the 530 reservation for 3-not a dealbreaker]. There were intermittent showers that day and we were happy to have an inside reservation. I wanted the chorizo queso dip and our server said, "that's only available on the rooftop." I'm thinking, "you've got one kitchen, it's rainy outside, you have chorizo queso in the kitchen, why not bring us chorizo queso?!" We were about to attend a 3+ hour show and wanted sustenance. What we got was awful! We ordered brussels sprouts, "chicken" nachos, and white cheddar pimento cheese with crackers, carrots and celery. The brussels sprouts were burnt - period. Inedible. We each had two of them to be sure they were burned and our server did not take them off our bill. There are not a lot of spouts on a plate, so I guess eating 6 went over the "we will refund this dish" limit. Which is sad, because he missed a chance to instill a little goodwill in an otherwise miserable dining experience. On to the nachos - in my entire life I have never had such awful chicken, the chicken we feed our cat looks more appetizing than this excuse for chicken. The chicken squares were cold and rock hard, and entirely inedible. They weren't even room temperature! I was running out of patience and could tell the server was over seated.
Last time I checked, I'm not in charge of scheduling the servers, so, that's not my problem. Anyway, I stopped him, because, Server 101 is within 90 seconds of delivering meals, the server is supposed to check on the table to ensure everyone is happy with their dishes. He never did this. I stopped him to say, "you never checked on our meals and two of our dishes are terribly inedible." That's when he said he would remove the nachos from the bill but not the brussels. Aren't brussels sprouts fairly cheap? It wasn't like he was potentially comping some Wagu steak. Because we were starving, friend ordered the southwestern egg rolls. This is a long-time standard bar dish, that I'm pretty sure it is not house made. It was remarkably forgettable. The best parts of dinner were the scoop of pimento cheese [even the celery was bad, it was old and limp-ish] and the water. No manager checked on us, and I regret spending time and money here. Serving food that is inedible is completely unacceptable and staff who could care less don't need to be in the service and hospitality business. A restaurant with no Manager on Duty checking on tables is a MOD who doesn't care either. read more