Absolutely wonderful experience. After being given a crazy high amount for simple work at the dealership, I found this shop and am so grateful I did. They were able to do the work in the same day at a significantly lower price than I was quoted. Great staff. They even have a chalkboard outside that welcomes the appointments for the day with our names. Will definitely be going back to them in the future. read more

Really good customer service, communicative and having a loaner car is EVERYTHING when having work done. They found the leak in my AC, fixed it and got new brakes at a reasonable price for our Volvo XC60. Highly recommend. read more

Great service. Quality repair. Clear communication. Knowledgeable. Recommend to USF students away from home.

gus you guys have been taking advantage of many college students in the university area you guys go from it'll be 150$ to it'll be 2876$ for ur brand new ac u didn't ask for but was convince by gus that u need it in hot tampa only thing is the ac doesnt work it never did since the minute i picked it up n gus told me " it take 5-10mins for the ac to kick in on a brand new air conditioner??????? something isn't adding up mr gus we will be reaching out to you soon. happy gaspy read more

These guys are great!!! You need work done on your car or SUV this is the best place to be. They were knowledgeable and professional. Thank you Bobby and Guss. I'll definitely be back. Very reasonable far less than the dealership read more

Gus: "for a brand-new, top quality AC manufactured for Your car- youll have 0 problems if so- bring right back to us free of charge -u get a 3 year warranty-or ur money back but you won't want ur money back U want that cool air- it'll cost a tone but You r in Hot tampa flo - so u getting ur moneys worth-plus any issue with ur BRAND NEW CAR AC jus bring it on back we will let u drive one of our rentals - customer(me): ok- how can I say now how muc? Gus: over 2.5k$ customer(me): that's a ton but if what u say is true n I see 5 star reviews - what I got to lose - if any issues with my AC I'll bring it back to u n ur nearby my house - in reality- they car took 3 days on the shop not 1 as Gus initially stated - the AC didnt and Still Doesnt Work- Gus told me he will charge me to look into the issue -_- then he refuse to help me -mind u this is literally 18hour after I got my car back from RI n that same Day the AC wasn't WORKING but Gus wanted to go Home n he was waiting for Em after closing hour so I can return the RENTAL they loan me n so I can get MY CAR BACK W/ my BRAND NEW 2.5k $$$$ AC - issue was detected immediately n Gus told me "it takes 5-10mins for the Air to kick in" I brought my car to Gus within that same month 3Xs then he was extremely dismissive n Rude n KEPT TRYING TO CHARGE me MORE MONEY JUS BECAUSE the AC NEVEr worked - so the their slogan "put ur confidence on Us RI auto n we will make sure ur satisfied" well I was disappointed with the condescending attitude Manager GUS had for a customer Devi spend 2.5k$$$$ on a car AC THAT IS SUPPOSEDLY UNDER 3 year warranty except ITS NOT Gus went out of script n told me "actually U don't have a warranty for ur Whole AC we JUST installed three weeks ago so im gointo have to charge U for PARTS n LABOR i called Gus over the phone to find a solution. because this is Ridiculous n Gus simply Hung up on me -- so if ur ready to be mistreated by GUS (the team of mechanics nice they showed more compassion n wanted to fix the issues but GUS SAID NO I had to pay GUS reach out to me or thsi will forever hunt u read more

Be very careful of this repair facility! My son, who is in college, had an issue with his car overheating. Very quickly, talking to him over the phone, we realized that the electric fans were not working, causing his car to overheat. Because I travel for work, and live several hours away, I asked my son to look for a reputable shop. RI Automotive came up with a 4.9 rating. We figured that they must be a fair place to go. It started with them telling my son it would be $90 to diagnose the fan issue. Since it takes time, and I am out of town, I told my son to go ahead and get it diagnosed. Then, Gus from RI Automotive called my son and told him that issue wasn't with the fan, but with the A/C; it had started to blow warm at the same time the car started to overheat. They told him that it would be another $90 to diagnose the A/C issue. Not knowing what to do, my son had Gus call me. When I spoke to Gus, he told me that the fan was fine, but they thought the A/C compressor was "coming apart", causing metal shavings to clog the A/C system, causing it to over-pressurize, causing the fans to shut down. I questioned this, telling him I would have thought the overpressure would cause the fans to kick on, to try to cool the system. Gus said that on a Ford, it shuts the fans down. Very skeptical, but realizing they had a 4.9 rating, and maybe they know something I didn't, I authorized the next diagnosis. Then next day, I get a call from Gus, telling me they had discovered the expansion valve in the A/C system was clogged, but the compressor was fine. He then told me that they needed to put a new fan on also. I questioned the fan, since the prior day he had told me the fan was OK. He then went on to tell me that when the expansion valve plugged, and the system over-pressurized, it damaged the fan. This is when I knew this was just a scam. The electric fan is not part of the A/C pressure system, and the A/C system cannot damage the fans. To make matters worse, they said the car needed the AC fixed, electric fans, breaks, and spark plugs for a total of $2600 ($350 for the A/C, $900 for the electric fan, $1000 for front brakes, and the rest for spark plugs and misc.) So, RI Automotive, here is the issue: the electric fan was bad, not drawing any air across the radiator or A/C condenser, causing the car to overheat and the A/C to blow warm. You could not diagnose the A/C and read the pressures in the system when the fans were not pulling air across the condenser. In addition, I didn't ask you to pull the wheels off and try to sell me brakes, and I didn't ask for spark plugs you didn't look at. So today, my son and I bought a $211 fan and spent an hour putting it in. Now the car doesn't overheat and the A/C pressures are normal, with the system blowing ice cold air. So, RI Automotive, you simply were trying to scam a college kid and his parents that were trusting you to be fair. You failed morally, ethically, and technically. You should be ashamed of this situation. I hope no one else has to pay $180 to be lied to and taken advantage of. read more

Great service - friendly & knowledgeable. Thorough - give lots of feedback on other things seen, but not pushy about getting more work done, like dealerships do. Great folks. read more

Great service on my Acura! Knowledgeable, efficient, and helpful. Overall great experience with the crew on getting my car checked out for a leak and getting the issue fixed promptly. read more

I have had numerous bad experiences with these people.Just paid $1600 for my transfer case to be replaced got my car back and had check engine light. Dropped my car back off for evaluation and its going on my third day without my car and they still cant give me an answer on whats going on. read more

Breath of fresh air after putting up the shenanigans from Toyota. Sorry I didn't find RI sooner!