I won't ever go back!…read more Not happy with their customer service, I spoken to very condescendingly... The turn around time was ridiculously long with a very lame excuse. Never again!

Wow!!! I have an iPod 7 that's been in a drawer for years. Was told by 3 different shops that it…read morewasn't worth repairing. These guys fixed it in a day for a reasonable price. Very knowledgeable about electronics and great service.Will definitely be using them again.

I was at the Owings Mills location yesterday morning and I received the worst customer service than…read moreI have ever received in my over 60 years of life. I could not get not one person to assist me with my purchase. Not one. It was like no one was trying to sell anything. When I arrived, one guy was talking to a customer, but then he disappeared. A lady walks by I ask if she could assist me. "No. I work here but I don't do sales. I'll call someone to come assist you." She did but no one showed up. I ask the guy who's by the door. I don't know what his function is but he's definitely rude. and full of self-importance. I asked if he could get someone to assist me, I wanted a tv. I had already picked out two online before I came and wanted to make the final selection in the store because I had questions. He said go over there under that sign and someone will help you or just grab a tv off the shelf. I didn't want to just grab a tv, I wanted assistance. I was in the store because I needed help, not because I worked there. Not to mention, I had already been under the sign for almost 1/2 hour. I had questions. I ended up going to my car and placing an order online. It took about 5 mins to get the tv, but I didn't get to ask questions or ensure that I would be happy with the selection. I got absolutely no customer service, and they all seemed like they didn't care about customers or what's going on in a store. You'd think if they see someone for looking around in the same area for 1/2 hour not purchasing, someone might say "May I help you." That never happened. I don't know what the problem is with the employees at this location and I will never, ever consider spending a dime at this particular Best Buy. This store couldn't care less about customers or whether or not they make a sale. As for the TV, I will most likely return it over the weekend. When I think back on my visit to this location. All I want is my money back. I can spend it some place where employees still practice customer service.

I came into Best Buy roughly two weeks ago in search of a laptop. Joe (who works with the Apple…read moreproducts) came over asking me what I was looking for in a laptop and basically helped me to realize that I would be better off with an iPad as it met my functionality needs and my price range. Honestly I could not be happier with this decision! Joe was great, sweet, friendly and informative. Thanks again!

The 1st time hiring someone can be a problem. But I found no reason to be concerned with Chris. He…read moredid a fine job. Thorough and efficient. He ran into an unexpected issue which I thought would add significant time to the job, but he took care of it with only an added 1/2 hour of charged time. Will definitely hire him again.

He mounted the tv to the wall. He did a fantastic job. The tv is mounted at a great height…read more Scheduling was easy. He came on time. He was tidy. His pricing was more competitive than the other companies I contacted and the service was excellent.

Recently had my laptop repaired by Pikesville PC. Eric was great to work with. He keeps you updated…read morethroughout the repair process with suggestions and options for improving your computer experience. He is very efficient, charging a reasonable price for the services performed. Eric is definitely my IT person of choice. Highly recommend Pikesville PC!

My computer fan was making all kinds of noises (basically dying). I called several places and 2 got…read moreback to me. The first one, could not tell you who, told me the fan was built-in to the hard drive and could not be replaced. Bummer! The second to call was Erik from Pikesville PC. He wanted me to drop my computer off. He works out of he home. At first it was a little awkward (don't know why because I also work out of my home) but it turned out to be a good call. He replaced my fan, as well as did some extra clean up to make my computer work better. Apparently he's been doing this for quite some time because my computer is working great! The other thing I like is you know exactly who is doing the work which is always a good thing! Thanks Erik!

My son got milk in his computer and we thought it was dead. Kevin came out, on a Sunday, to see if…read moreall was lost. Kevin made sure that the battery was working and even sent us a link to get the correct battery. He is personable, professional and helpful. Would highly recommend him.

From the owner: Since 2020, KTG IT Solutions, LLC has been a leading provider of Electronics/Computer Repair and IT…read moreconsulting for residents, small and medium sized businesses in Maryland. ​ “Computer repairs FOR any complexity.” “KTG IT Solutions guarantee to meet all your technology repair needs. We are fast, affordable and mobile! Technology plays a major role in our lives. During these unprecedented times, the world is relying on technology now, more than ever. When your desktop, tablet, or laptop needs a fix, you should have an expert to handle your repair. That is where we come in! With over 10 years of experience in the electronic repair industry, KTG IT Solutions is reliable to get the job done quickly and effectively, providing the best in customer service.” “A trusted source…” Best Prices Quick/Convenient Repair Time Experienced Professional We can come to you! “Remote and mobile…” We provide Remote IT Solutions to examine your unique PC needs. Our professionals are experienced in dealing with critical PC challenges.

Andre is the Best! I needed my Samsung phone cleaned and it was done in a timely manner. My phone…read morewas returned to me in perfect working order. In addition, I was given information on how to avoid the problem I had with my phone in the future. I would recommend the Garrison MD location with Andre to anyone who has a problem with their phone.

I am grateful to Ryan and Andre (UBREAKITIFIXIT/Asurion, Garrison, MD) for diagnosing and fixing my…read moreSamsung 2025 Galaxy Plus camera (I was getting those frustrating "Camera Failed" error messages). They explained everything, were very responsive, and stayed late to return a properly working phone to me. I also appreciated their honesty and transparency provided to me and other customers. From my experience, I believe your devices are in great hands with them!