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    1st Security USA

    1st Security USA

    4.6
    (32 reviews)

    In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

    I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

    Advanced Security Safe and Lock

    Advanced Security Safe and Lock

    4.1
    (52 reviews)

    It's the week of getting house stuff done before I go on vacation. So my door has been drafty,…read morecreaky, and crooked for a while, but I finally decided to get it addressed. Right after putting in an inquiry on here, I got a message and then a phone call not long after that. I scheduled for the 2-4pm time frame for someone to come and give me a free estimate, and two guys showed up at 1:53pm. I was surprised, because I was told I would get a text, but I didn't. It didn't work in their system for some reason, I saw him try in front of me. But it was a pleasant surprise, I was available! Their names were Elmer and Kingston. They assessed the door, told me what they would have to do to fix it, gave me the honest price point, and asked me whether I wanted to hold off or have it done immediately. I decide to just get it done, and so I asked them to hold on for me to secure my cats so they wouldn't run outside. They literally had to take the door off of the hinges! They used that time to go grab tools and a patiently waited for me to let them know when my cats were secured. The job didn't take that long, I didn't actually time it.... Maybe about 40 minutes? They were efficient and really did their thing. So now, my door is fixed and I'm ready to go on vacation. They aren't the closest geographically, but they do serve the entire area. Would recommend if your door is having issues!

    I needed a replacement key fob for my Subaru and tried ACE Hardware first. They couldn't program…read morethe new fob (apparently they don't have Subaru approved programming equipment). I called to get a price for a new key fob from a Subaru dealer and was told a new fob with programming would be over $600. Plus, they would have to order the key fob would delay me getting a new key fob several days. After an Internet search I decided to call Advanced Security. Not only did they have the right key fob in stock, they came to my house with it. In about 15 minutes everything was done. I was amazed by their service , plus I paid about half of what the dealer wanted to charge me. I highly recommend Advanced Security based upon my experience with them.

    Pye-Barker Fire & Safety, formerly Crimpco

    Pye-Barker Fire & Safety, formerly Crimpco

    3.0
    (12 reviews)

    We have used Crimpco for many years. We continue to be very pleased with their services.read more

    Have had them since I bought my house 20+ years ago. Previous owners had them and the house was…read morealready configured so I just kept what was in place. One of the service techs walked me through replacing the battery in my system on Friday since it had come up with a failure warning and it was beeping incessantly. Rather than waiting 6 days for a tech to arrive, she suggested I take a look locally for one or buy online. Since Home Depot didn't have one I bought this one on Amazon for $17. Arrived next morning. Bazinga!!! The security company was charging $40 for theirs plus a $70 service visit. They're only two terminal connectors so it was easy enough to install and $17 beats $110 by anybody's math. Takes less than 2 seconds to install. I had some difficulty with everything working properly once the battery was connected but I was able to call into the monitoring station and have a service tech paged to call me back. He did, and was able to help me troubleshoot the connectivity issue. Overall it's a pretty easy company to deal with. They can be a little difficult to reach sometimes (esp after hours) because I don't think they're infrastructure is like other companies. I get the impression they're a fairly small family run operation. When you call during the week for billing our other questions you get the main office personnel who are always helpful and friendly. There is no prompt in their voicemail tree for TECH SUPPORT so you have to go in through monitoring, and be transferred (or if during business hours someone from the main office will transfer you). Then you listen to more voicemail prompts and select one for somebody to call you back. They definitely call you back anytime your alarm trips, for any reason. Home, then your cell if no answer. It's $75/quarter from monitoring which is on par with most other companies in this space so overall it gets the job done. No real complaints.

    AICyberHelp

    AICyberHelp

    1.0
    (1 review)

    I strongly advise anyone considering working with Monica Escala to look elsewhere. My experience…read morewith her has been nothing short of a nightmare, and I feel obligated to share it to prevent others from going through the same. I hired Monica in December 2024 to install: 28 security cameras A sound intercom system with 18 speakers 5 access control pads integrated with the fire alarm system As for the security cameras, she agreed to install 28 after reviewing my architectural plans but only installed 16--and did so carelessly. Wires were left hanging, ceiling tiles were damaged with large holes, and I was never given access to the security system, while she retained full access and was apparently monitoring the premises without authorization. The cameras themselves were cheap, low-quality models from Amazon (under $50 each)--completely unsuitable for a commercial setting, despite charging me for a professional setup. I paid her the full contract amount for this portion, and she has yet to complete the job or give me access to recorded footage. Despite paying her half of the contract amount upfront, she never delivered or installed a single access control pad. Even worse, she had no clue how to connect them to the fire alarm system--something that should have been fundamental to her scope of work. I had to bring in my fire alarm vendor and general contractor to explain to her how to do her own job. Still, nothing got done. Regarding the sound intercom system, she was supposed to install 18 ceiling-mounted speakers. Instead, she purchased cheap desktop speakers (less than $30 each) from Amazon, dumped them on the floor, and suggested installing wall shelves to mount them near the ceiling--completely unprofessional and unusable for a public facility. Meanwhile, she continued demanding more money and delayed my entire project by over five months--from December 2024 to May 2025--causing serious disruption and financial loss. To make matters worse, she repeatedly entered the property without my knowledge or permission, even after I explicitly told her not to. She frequently asked the building's front desk for access, showing a complete lack of respect for boundaries and professionalism. Monica Escala has shown a complete lack of expertise, ethics, and professionalism. She overpromises, underdelivers, delays critical projects, uses substandard materials, and ignores basic contractual obligations. In my experience, this was nothing short of a scam.

    From the owner: At AICyberHelp, we work together to elevate your home or office with automations, AI, and other…read moreinnovative technology. As well as anything needed for smart home and businesses. With our smart cameras, you can view and interact with your space remotely and receive real-time alerts. By integrating smart home technology with our cameras, smart shades, audio systems, video game rooms, smart tag readers, all by a touch from your smart phone we enhance your control and promote energy efficiency in your environment. Moreover, we emphasize strong cybersecurity practices with robust firewalls, antivirus software, and phishing training to protect your data and surveillance feeds. Our flexible solutions are designed to adapt effortlessly to hybrid or remote settings, ensuring productivity and security no matter where you are. Based in Washington, DC, our dedicated team of builders, developers, designers, and cybersecurity experts is committed to making technology more approachable and useful for residents and businesses alike. We believe technology should be intuitive and genuinely assistive, saving you time instead of consuming it, and empowering you without adding unnecessary tasks to your day. With a multitude of apps available, each presenting various pros, cons, features, and benefits, it’s easy to feel overwhelmed and stuck in a cycle of indecision, preventing you from finding effective solutions to your challenges.

    Trebor Technical Solutions

    Trebor Technical Solutions

    4.8
    (43 reviews)

    Trebor was awesome!! I used them for security camera installation and they did a fantastic job…read more Super responsive, easy to work with, and they handled all the wiring really cleanly so everything looks polished and professional. They also helped mount TVs, which was a huge help!! Rob is great!! Really appreciate how easy they made the whole process. Highly recommend Trebor for cameras, TV mounting, wiring, all of it!!

    Could not be more pleased or impressed. Rob is a professional's professional--immensely…read moreknowledgeable, careful, thorough, and a pleasure to be around. Look no further for a job done right. Rob and his colleague installed ethernet throughout our three-story townhouse (7 drops in total). Like another reviewer, we previously had ethernet only in the basement, resulting in poor Wi-Fi coverage on the upper levels. Regarding Trebor Technical Solutions, I wholeheartedly echo what others have shared. During the consultation, as Sriram (2021) observed, Rob "took notes of the locations where I wanted the drops, estimated the length of each run from the networking rack, and how the drops would be wired, carefully noting the number of cuts needed." Indeed, watching Rob in action is impressive--you can see him map, anticipate, and solve problems, as if he can "see" behind the drywall, identifying the cleanest and most efficient pathways. Sriram also noted Rob's "attention to detail deserves special mention, from planning the project to execution." I agree completely. Chaz (2024) wrote, "My experience with Trebor Technical Solutions was top-notch. The owner, Rob, went above and beyond." Absolutely. Rob left our townhouse better than he found it. Originally, ethernet entered through a hole in the wall--Rob repaired that neatly. He also removed unnecessary coax cables, replacing those plates with new ethernet plates. As reviewers' pictures show, Rob meticulously labeled each line with its corresponding room. Dan (2022) shared, "Rob is a pleasure to work with and makes everything easy. He pays close attention to details but also makes amazing recommendations." Couldn't agree more. He has a high work ethic and high standards. Todd (2022) wrote, "There's every reason you should immediately choose this company. Rob, the owner and a worker bee, is highly motivated to do right and technically trained by several mainstream internet and TV companies. He is extremely responsive and an awesome communicator." Rob's background (having worked at major companies) and continued work experience (providing expertise and skill to a variety of clients) are indeed impressive. Kyle's (2021) general contractor remarked on "how astonished he was with the gentle and delicate approach Rob took to making cuts in the drywall. Even though I was running drops across three floors and opposite sides of the house, Rob made only the smallest of cuts in the fewest places and did an excellent job patching up the drywall." Exactly. These were also my observations: Rob accomplishes tasks effectively with minimal disruption. Notably, he expertly repairs drywall cuts, leaving them paint-ready--a service many contractors overlook, as Sriram (2021) mentioned. Finally, Rob's patience deserves special mention. He patiently walks you through each step of the process at the level of detail you prefer, answering questions thoroughly--from the initial consultation through to completion and beyond. It was remarkable how patient and kind he was when explaining the system, piece by piece, and assisting us in setting everything up. We're grateful to have met and worked with Rob and his colleague. If you want commercial-grade quality and craftsmanship in your home, you've found the right team.

    Hi Solutions Maryland

    Hi Solutions Maryland

    5.0
    (11 reviews)

    Patrick installed my Lorex NVR with bullet cameras, installed a new wired doorbell (where no wiring…read moreexisted previously), and some WIFI floodlight cameras. The first thing of note was how good Patrick's quote was when he sent it to me. His pricing was fair, and his detail and thorough approach to making a proposal were top notch. Everything was in it...including diagrams and photos. He does a complete breakdown of labor and hardware costs so you can tell what you are getting for your money. If, like me, you are providing the cameras or NVR, he helps you understand where your part ends and his begins. He also was very quick to get back to me and keep in contact as I was making my decision between him an other vendors. In the end, obviously I went with Patrick...and his price was not the lowest in fact. His professionalism was what tilted me in his direction. We made a few adjustments to the proposal so by the time he came in, there were almost no details left to work out. That is always a good sign. I'm very glad I made that decision. Hey and Indy did a great job taking care of our home as they worked. The camera's went up and they look as they they were originally a part of the house design. The doorbell also looks original. I would absolutely work with Patrick again and most likely I will.

    Recently I was having internet issues, and Patrick was able to evaluate my service and connect me…read morewith better products to make sure I was able to keep working remotely. Their service was affordable and of good quality. I needed them to update my internet, and they definitely delivered!

    HS Tech Group - hometheatreinstallation - Updated July 2026

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