Horrible. They lied at every turn, it was a 5 hour process to actually buy the car(during which he left to "pick up a new set of forms" and came back 45 minutes later with that and an armful of stuff he'd picked up "from a friend" while he was out), they gave me 1 correct key and 3 keys to someone else's car, tried to cheat me out of $500 claiming I'd made one less payment then I had but luckily I had my receipt, claimed I would put down $500 which turned into about $2000, sold me a $1000 warranty that "covers everything you could ever need it to" but it actually hardly covers anything on this vehicle because it had more than 150K miles already when they sold it to me. I had a asked them if the warranty covered things like locks because the passenger lock clearly doesn't fit the key and looked to be on its last leg. He insisted, again, it covered everything including that- turns out, engine only and no gaskets.
the check engine light came on day 3 that I owned it so we took it to the lot and they "checked everything, it's just the sensor needs replacing" and claimed they called the mechanic to set up a time for him to look at it. A few days later, we fill up the tank and gas starts dripping out the bottom(had the car about a week now) and brought it in again. They checked it out again and said it was a filter for the gas tank- "a $6 part we will have him order now and will call when it's in." 2 weeks pass of me calling regularly with no answers or callbacks, I work full time don't drive much so haven't had any issues - except I'm getting about 12 miles to the gallon in a "gas saver" vehicle. I stop in again in person, and tell them about the gas mileage -he acts very concerned and empathetic. He states again he will call the mechanic and tells me "we had 3 people check it out before we sold it to you-it was fine when it left the lot". Thats interesting, he's intimated that I've done this since I got the car- and previously claimed only 1 person had checked it before they sold it. I head home to wait for a call from the mechanic, hoping to talk to someone who knew what they were talking about.
Well, I would only get to see him once my cars performance suddenly took a drive-in the 10 minute drive to work, my car suddenly started spitting dark horrible smoke. I finally got help from my car lot and $1000 warranty to get towed to the mechanic. Who tells me he's never been contacted about ANY of this until now and never seen my car before. Mind you, this is who supposedly checks all their cars before they sell them telling me he's never seen this van. This tells me that car lot lied from day 1. And to top it off, the warranty no longer covers anything - but if the lot had actually called on day 3 when I first came in they would have covered all of it. The blown head gasket was caused by no fluids at all in the engine, I admit I never checked because supposedly they did it several times (I was in there regularly) ; the car was brand new to me from the lot and there was no overheating or performance issues besides bad mileage which I thought would be fixed by the filter they'd "ordered ". read more
