Quick response for our freezer meltdown, reasonable service fee. Will use again if needed.read more

He was able to come out the same day that I called them. He was very knowledgeable . He quickly…read morefound the problem. He understood our decision to replace the dishwasher instead of ordering the part.

Corey did an excellent job repairing our oven, dishwasher and garbage disposal... and then dealing…read morewith a difficult home warranty company that demanded a specifically itemized bill before agreeing to reimburse us for the repair costs. We appreciated all his efforts on both fronts.

On time, reasonable, responsive, friendly. All qualities we like. Would definitely recommendread more

Requested service for front load washer door latch assembly. Response was prompt with notification…read morethat he was booked pretty solid for 2 weeks. I responded that I could be home any day, any time. Leon worked us end at end if his scheduled day 2 days later. He found the problem, part was ordered, part arrived on following Saturday, Leon scheduled the following Monday. Problem resolved. Leon is a real professional, courteous, personable, and true to his word. I consider the cost of the repair exceptionally reasonable, fair and highly competitive. I enthusiastically recommend this company and Leon as their local representative. You may have a wait time if his schedule is full, but if you're flexible, he may be better able to assist you. 5 Star service for sure.

Was able to get here in a few hours as promised. Found a hose had cone lose and I didn't need…read moreexpensive part. I appreciated his honesty

Reported error code from running washer's internal diagnostic system to Maytag's (Whirlpool's)…read moreonline service request website, which led to recommendation to contact Accurate. Technician was here less than five minutes to do same things I'd already done (run diagnostic, unplug & replug). After tech left, contacted Maytag/Whirlpool and was told washer could be diagnosed without physically accessing the user interface console by confirming whether a green light was or was not present via diagnostic system - if so; opening unit required to further diagnose; if not, main board faulty. Shame on Maytag/Whirlpool for not disclosing this as me as user could have deduced without service call; likewise, Accurate could have also done this as same information I provided to Maytag/Whirlpool was conveyed to them. In other words, ample opportunity to inform me lack of green light is confirmation of bad control board.

Their crew was on time, professional and knowledgeable. They were also helpful in dealing with…read moreinsurance. I would not hesitate to use them again. Thank you, Matt and Heather@

These people are awesome! Refrigerator repair is nobody's favorite problem. They were…read moreprofessional, courteous, and prompt. They didn't try to sell me something I didn't need. The honesty is so appreciated. Alex was right on top of things. Will use them again

For an appliance place I would have expected a much better selection of products. I went in…read morelooking for a countertop microwave. They had quite a few microwaves but only two in stock that were for sale. Neither of them fit my needs, and I will say that the prices, when I checked online were better than the Home Depot so I will give them that. Their selection of other appliances seemed better than what I was looking for, but I don't know if I would swing by for anything else.

Repairman Tim was great. All the boxes got checked…read more On time friendly Knowledgeable Very Professional Explained problem without technical jargon fixed Samsung Ice maker in a timely manner left workplace clean 30 day warranty able to work on Samsung refrigerator Office staff was personable returned phone call within 30 minuets knowledgeable about possible issues I've used a lot of different service people since moving to Springfield and Tim / Service Brothers are in my opinion are rated 5 stars, cream of the crop, top shelf, all stars!! Needless to say I was impressed. I will definitely use Service Brothers again and will recommend them to friends and family.

One of the worst companies I've ever dealt with. They stole our money by telling us they were…read moreordering parts, but never did. Then would not return at least nine phone calls. I would never do business with them. I would run as far away from them as you can get! I will be filing a police report.

Stacey, the technician, was AMAZING! The AI scheduling was a NIGHTMARE! Have you ever tried to tell…read morea computer they are wrong. There was absolutely no way I was able to talk with a person except to call the technician. That's not his job. You're better than this, Sears.

AVOID SEARS APPLIANCE REPAIR AT ALL COSTS!…read more This was hands down the worst customer service experience I have ever had. They rescheduled my appointment twice after I had already waited a full two days for them to show, and they cancelled at the last minute. When they finally charged me, it was for a diagnostic, a cheap part, and future service, it was over $400. Outrageous. When I called to get help, I couldn't speak with an actual person until I reached out to their scheduling department. I asked for a refund and found out that I will only receive a partial refund. Sears is completely unreasonable and untrustworthy. They leave customers stranded, overcharged for parts, and disappear when you need accountability. WARNING: Don't waste your time or money. Support local business. I will never use Sears Appliance Repair again and strongly caution others to stay away!