I dropped several bass clarinets off to Star on December 5th, 2025. At the time, the tech was not…read moreavailable, and I was not quoted a price or a timeframe, but left them there knowing it would be a while before I got the instruments. On December 12th, I called Star and asked for an update, and I was told the tech would start on it in January as they have a large school instrument backlog and was quoted a price. On January 12th, I called and asked for an update and they told me it would be 2 weeks, as they still have a large school instrument backlog. Today, January 26th, two weeks later, I called twice. At 1pm when I called, they said they had no info and would call the tech for me and call me back. At 5:14pm, I called again as they had not returned my call, and they said it would be another two weeks before they would even start on my instrument, still citing a large backlog, saying that there were 10 instruments in front of mine. At this point it has been too long, and I am ready to pick up my instrument and take it somewhere else, so I offer to head down there before they close, only to be told I can't pick it up today, because my instruments are at their shop. So I offer to just drive over to their shop instead to save them the trip, and they say that I cannot go to their shop, without providing a reason why. I would not recommend that anyone go to star music to get their own personal instruments repaired, they clearly do not have the staffing nor the organizational skills to handle their business, and they get defensive and rude when you call them out for poor business practices. I simply do not trust a business that has a backlog of school instruments after the school year is a month in. They either need to hire more people, or stop accepting such a high volume of repair work, it is simply unacceptable that a customer should have to wait almost two months with no proactive communication from Star. I've tried multiple technicians in the area and have found that only Pecknel music in Greeneville is capable of delivering timely, quality work with an accurate upfront quoted price. I have never had any of my instruments take longer than two weeks at Pecknel. I hope not to have to deal with Star Music ever again

Mrs. Tucker is who I met there yesterday. She was very…read morewelcoming and accepting of my traumatic brain injury causing me to need things done in an unordinary way than I thought she usually does business. She told me there might be the pair of headphones around, but a new manager moved things around and they might be there but, hidden. I didn't have time for such a marvelous tail. It's a good family business

Whenever I come into the store I always get greeted and helped properly and timely. Our piano is…read moretuned by Joel and he knows his stuff. He is always courteous. The movers have always been courteous as well when we've gotten a different piano. And the sales manager always knows what he's talking about and he's kind and people oriented.

Great service Tuned a Baldwin Grand perfectly…read more Also moved the Baldwin Grandcsnd set it up correctly after United Movers put the legs on in the wrong places.

Ellen is my go-to source for everything about string choices, endpin choices, all kinds of great…read moregeeky stuff! She could start a 900 cello-advice number!

I wish I could give Cellos2Go more than 5 stars, Ellen the owner is amazing. My daughter has been…read moreplaying cello for a while and we needed to upgrade her cello. I spent hours researching online, and went to every music store in the city. Cellos2go was our last stop and I wish it had been our first. Ellen is a " cello whisperer". Her wealth of knowledge on cellos is unbelievable. At our initial visit I would say we spent about 2 hours with her, she let my daughter try multiple cellos in our price range. She also let her try different strings and bows to show the difference those changes make. She was super patient and there was 0 pressure to buy. In the end we ended up purchasing an instrument my daughter loves and I don't have to spend anytime second guessing my purchase. If you're looking for a cello, do yourself a favor and go here first!

Great service provided! Setups, fret work and electronics. Zach and Jeff make it all better!read more

This business is pretty much strictly for repairs, and the owner/operator is very professional and…read moreknowledgeable. Strings Attached specializes in luthier services, repairs, set-ups, etc. They definitely work on acoustic instruments, but I took my electric Fender Mustang bass in to have some wires soldered, the truss rod in the neck adjusted, as well as general cleaning, set-up and replacing the strings. Good prices, good customer service.

This was my daughter's first lesson but I think first impressions are everything and I loved it…read more When I initially googled their establishment to inquire about lessons, they were quick to respond, helpful with information and it was easy to apply and register. When we first arrived, they gave us a tour, explained how to improve, music tests, etc. even my daughter's piano teacher was amazing in taking the time with Mila. I'm so excited to continue and see my daughter's progress.

Complete "kid mill". Trust me, after being there for well over a year and a half, no time taken…read moreafter the lesson to speak with the instructor. File in, file out. This is a complete ego scratch for the "well acclaimed" owner/artist who reckons himself a touring professional musician. The X-mas special he arranges with WIS should not give him or his ego that kind of pass. Seek true instruction from people who care.

On 12/23/25 towards the end of the business day, I returned - with my receipt - an electric drum…read moreset to the store on Hard Scrabble Road in Columbia, SC where it was purchased from the week before. I was told the store didn't have the cash to give back to me so I offered to return the next day to pick it up. However, when I went back to get my refund on CHRISTMAS EVE, I was told that refunds higher than $50 would have to be in the form of a mailed check from their corporate headquarters. Why didn't they say that the day before? They acted like they just needed to go to the bank or something. This could have ruined Christmas for my children had it not been for a good samaritan who loaned me some Christmas money. I called corporate headquarters on January 5, 2026 to inquire about the refund check & the guy on the other end of the line refused to get me to a supervisor & he couldn't even verify if our check was mailed yet or not. This company is HORRIBLE & I HAVE HAD NOTHING BUT A BAD EXPERIENCE WITH MUSIC & ARTS!! I am STILL trying to speak to someone higher up that can get my refund to me ASAP!! DO NOT SHOP WITH THESE PEOPLE!! THEY ARE CROOKS AND GRINCHES!!!

Great store. The staff was excellent, professional and knowledgeable. I did not know what kind of…read moreguitar I would be purchasing but with the help of the staff member I was able to choose a really good one. I'm really happy with my choice. I will definitely be going back. I recommend this store if you are looking fo a musical instrument or lessons.

I liked the big selection and access to if brands. Some other small stores don't offer Gibson,…read moreFender, etc. The folks who work there are great and not pushy at all. Don't get me wrong they will sell you what you want. I get great recommendations on a new pedal and it's awesome. Thank you!

Purchased a drum head from them. They advertised the wrong drum head and sent me a head I didn't…read morewant. It looked very similar so I tossed the packaging. They told me I couldn't return the head because I didn't have original packaging. So now I'm stuck with a product they falsely advertised. 100% will never buy from Sim's again.

Called a while back about vocal lessons for basic technique, higher ranges, and screaming. Freeway…read moreresponded promptly with a friendly and forthright plan of how they could help. They paired me with Paisley, who is delightful, helpful, and generous in working with my insane schedule. My voice is clearly improving and I'm acquiring new techniques. They provided exactly what I needed quickly and warmly. They should be the the first place you call.

I just started Uke lessons with Charles Burrows...he's fantastic and very personable. Our age…read moredifference of 30+ years has not been any problem. He challenges me and I like that!! Highly recommend Freeway!!